ABSOLUTELY USELESS INSURANCE GROUPPLEASE SPARE YOURSELF THE TROUBLE AND DO NOT TAKE ANY INSURANCE COVER THAT IS UNDERWRITTEN BY SAFRICAN.TRUST ME ITS TRUE YOU WILL BURY YOUR LOVED ONES WITHOUT THE PROMISED 48 HOURS AND WAITED A LONG TIME FURTHER TO ACTUALLY GET A REPLY.WILL LOOK FOR ANY EXCUSE NOT TO PAY OUTSTAY AWAY FROM THIS GROUP.

Service was speedy. Assistance was offered on site. We went there because we could not get Assistance so I would not recommend it to anyone.

Their email communications indicate that it takes 48 hours to process claims, however it has been 5 days, today being the 6th day that our claim is being processed and Im sent around with no direct answer regarding the processing of the claim. In addition to this, their phone rings unanswered and non one has attended to my query.

Telemarketing. Definitely do not deal with them. Refused to say how they got my details.

Its a very safe place when it comes to social distance ,sanitazing and must wearing and the cleanines of the place following covid regulations

You will bury without them concerning for claim,instead you will get auto reply saying stories within 48hrs ,be prepare to bury without them assisting you.i mean its covid funeral are so quick yet they take 2 weeks to pay

My aunt who is 64 years of has been sent from pillar to post as she has a Phakama family benefit cover under written by Safrican, she emailed all relevant documents including original policy but was told to claim at RAMAPH then it was back to Safrican and was also said to claim at Brokers claim at one life now back to Safrican. The level of incompetence also sending an elderly from pillar to post whereas every month they debited now shes been asked to send bank statement. I would not recommend your insurance to anyone as you are poor in resolving claims.

Their service delivery is very poor ,u will claim wait forever, when u call them no 1 answers poor service,

It was a bad experience because they payout claims after you have buried your loved one, which is very unfortunate because it leaves you in more debts

Very poor, im still waiting for feedback they say ID is not correct but i dnt know which one and i send email to them they never respond me

They hardly answer calls.Emails get to be responded to after a week or so...Its a no no!

The consultant was not professional. Another one dropped the phone in my ears. I struggled to get to the consultant.

Straight forward process, no stress

Stuff is friendly and their work is quality

My first day personal visit was fantastic. Best customer service with great insight. Thank you so much for being considerate of our needs.

Friendly and Dedicated stuff

On Friday 05 February 2021 I tried to contact someone to assist me to submit a claim in respect of my husbands funeral policy. There was no reply to any of the phone numbers on the website, but I followed the instructions and submitted the claim accordingly. I have tried to follow up to find out how far the claim has progressed, but actually speaking to a Human seems not likely. I have submitted subsequent claims to the other email addresses on the website, but those, too, have not been acknowledged. Finally I managed to elicit a response from Busisiwe Mazibuko when I lodged a complaint via the website. She mentioned that I had spelt her name incorrectly (for which I apologize) and I needed to (re)submit the required documents. She has not responded to anything further. How can I get this claim finalised if I am unable to reach anyone via any of their contact routes?I see the reviews on the website appear to reflect my dilemma, so I am not unique in my dissatisfaction. I am still no more in the know regarding the progression (or not) of my claim.

Thats a great insurance company.Its actually the best.

Good place when you are coming to Insurance

The service was a life saver...Thank you for keeping your word with the turn around time.

Its been 2 weeks since my mother submitted a claim but its not paid till today

Poor website with no information about the product.

They made me wait for a long time, and there was no apology. Quiry was resolved but Customer experience is very poor

They helped me fast and they paid the claim fast

The consultant was excellent

Good service

Excellent Company

Best and reasonable premiums

Sent claim before the funeral on 07 Jan 2021, till this day I have not been assisted. More stress on top of what Ive got.

It was convenient

So cool and lovely friendly people...

They pay out claims very late and they dont answer their phones at all.Put in a claim on Tuesday,it was paid on Saturday on the day of the funeral.No apology whatsoever!

Best service Ive received during my visit

At the time of calling they were short staffed they took forever to answer calls,but after someone answered, I was assisted with courtesy

Had a funeral at home send all my documentation in on monday and had not a response pass the 48hour mark. Funeral has passed and still no responds or policy pay out. Unprofessional would not advise anyone to get a policy with this company. You can never get hold of them on the phone either

Terrible company, Ive been trying to reach them for days. No one answers the phone, they dont respond to e-mails. How do you place a claim

Worse funeral insurance ever , call center not answering call this is just more stress on top of what you currently having we need insurances to easy up our lives incase of dead of loved one

Bunch of liars and rude unprofessional consultants....

The office is up to the standard and their reception is good.

Nobody ever answers the phone.

World class office park

Have anything you look for. Very convenient

I have been trying to get the debit order deductions correct now for more than a week. I was told as i noticed a wrong deduction from my bank account that they will call me back the same day i reported the matter. No call back received. When phoning Safrican the phone just ring and ring every call i hold on for more than 10 minutes. The wrong deduction i am reffering to is that some other person i do not know, her policy premium is deducted from my account. That is fraud. If i am not called back by tomorrow i will be making a case of fraud at the SAPD and report you to the Ombud Short Term Insurance. This is unacceptable. How many policy holders money are you taking per month without authorization!!!!!!

This company is a fraud. Youll pay premiums for years when its time for you to claim they give you the run around.stop stealing from people!!!!

Terrible, just terrible. I suggest they shut their doors.

I have a claim that was lodged on the 7th August and today is the 23rd August and there has been no feedback. Escalating matters to the compliance officer also never yields any results as they also do not respond.

Bad service.. Very poor.... Not professional...

Poor service, not getting served.

They never answer the phone

They dont hold their calls

I was not assisted even Im still trying to communicate with them

Helpful

Terms and conditions comes when they have to pay

Not the same building

Bad service

Welcoming and so beautiful

Insurance company that attends to you in your time of need

Issue still not resolved after 3 months

There are room for improvement.

Brand new Head Office of a subsidiary Company

Service excellent.Friendly staff

Not much info is displayed

Everything is on time when you need it

Great Place

Kind people

Caring

Very professional

Important

Clean

No answer