I always call this a Fortnite McDonalds because it looks so peaceful and empty. The service there is always on point though. Great work team.
I wish they could make better with service when there is load shed
I am only reviewing premises and facilities. I have only been there for cones, so comments on their food wood be inappropriate. Hence only the use of 4 stars.The premises are immaculate and the staff are in a constant state of disinfecting everything - including floors! Entrance is strictly with a mask and you are immediately required to have a temperature check and to capture details. While this might remain tedious for some, I found it anxiety reducing. Staff service is friendly and rapid.If you like a McDonalds - this is a good outlet. Entrance is easy and parking good. 🤗
Best experience ever in MC D Victory Park drive thru 04/07/2021. 17:06:19. Mpho the cashier, Excellent service. Great meal tasty patty fresh chips with clean oil ticked all boxes guys keep it up. I had the best experience ever. Thank you
They kept me in the drive through for over an hour. Pathetically bad and slow service. They also gave me the wrong order and insisted it was mine as they couldnt make my food just so I could leave, food was also cold and the chips hardly fresh.They were taking orders manually and had you pay and order at the same time. You also cant leave the queue when youre in it.Customers left the queue by reversing one by one, some didnt have that luxury like myself and spent a very frustrating drive through which felt like a peak traffic experience.
Drive-thru service is bismal. Was waiting yesterday afternoon in the left lane and was ignored twice as if I was not even there. So I left, nobody stopped me at the windows to ask what is wrong. Lost a customer
Great service. Quick and efficient.
Good service. The drive through staff are friendly and quick on their feet. Keep it up.
Food as can be expected from Mac D. Ordered 2 regular fries, 10 piece McNuggets and 4 Hot Chocolates.Waited in the parking for 10mins for the order to be prepared and to be delivered by someone to the car. Fortunately I checked the order, only to discover that both the regular fries were not included at all. Also short on napkins.Otherwise the Hot Chocolate was delicious and the rest of the food all good!
Its fast clean and the chips are fresh 🍟🍟😁so far so good
Always a pleasure visiting McDonalds Victory Park.Friendly personnel and clean facilities every time.Our orders are normally delivered in good time.Well done guys!
One of the few McDonalds that put up with me and makes me hashbrowns past breakfast time as I cant have any of the patties! Fries are always fresh too!
Two lanes to do drive through ordering. Merging into one for cashier.. However, no one wants to let the merging vehicles in per the sequence of service.The intercom system is lousy, especially having to repeat the order 5x despite not wearing the mask prior to paying for the order.
People says their service is great
Great service and food was excellent.
Went to the drive trough and despite it being busy, my food was hot and fresh and almost instantly served when I got to the collection door. some of the best McDs Ive had
The poorest service ever. Ive been waiting for my order via MrD for almost 2 hours. I tried calling to see whats wrong and they dont even care, the line got picked up and no one responded, mind you I made multiple calls. A whole two hours!!! When I couldve ordered elsewhere before closing time and saved myself all that time wasted and the hunger that I must now endure. I have no idea why they accepted the order knowing deep down in their souls they have NO ITENTION to fulfil it, and want to wait a whole two hours for me to complain, just so they can do something about it. Jesus wouldve returned before they actually cared about doing their jobs, if I didnt lodge a complaint. The fact that they didnt even care to pick up my call or communicate the issue with me is disgusting. It is the restaurants responsibility to ensure that orders are carried out with the upmost priority and quality of service. And if no one knows how to do that I suggest investing in a business course, the least you can do is look up a YouTube tutorial on how to deliver quality service.
Very cheeky placement right outside of Delta park. Many calories burnt walking has been consumed back immediately after 😂 but good service, good food. Nice take out place.
Quick service, faster drive-through. Grab a quick bite and leave. Thats it.
Absolutely amazing took grandkids for lunch and had a great exspierance the staff was friendly and went the extra mile to make sure we comfortable
Bad treatment i order drinks with no ice and they insted to give with ice
Very very bad service. Staff is very relaxed if not lazy. Uber Eats guys wait for ever outside. Why are they kept outside be it is raining or too hot
Omw the drive through layout was not thought out clearly. Absolute chaos. Very slow service
Terrible experience at this branch. Staff were shouting at each other and the delivery men the entire time. There was no sense of customer service or care. They were speaking very rudely about us in isiZulu (which we understand very well!). We had been offered to sit down but were quickly chased out as they wanted to close at 8pm. A few drinks were still left out of the order and the mcflurry had melted after waiting 20 minutes in an empty restaurant. 1 star is very generous.
R6 for a creamy delicious softserve
They are very very slow, imagine a single order take 45 minutes.
Hot food, always good but not such a healthy choice.
Easy access from the road. Fast service and warm food.
So you close at 7 oclock but dont advertise that fact anywhere? Honestly never had great service from this place, they could learn a lesson or 2 on customer service and efficiency from the sandton branch
Things are good their trying all they can do to teach us how things doneI may say am glad to work on that company am getting a lot of knowledge and I appreciate that
Was not allowed to use their rest rooms on my visit. Pretty disappointing, I expect them to treat every human being as exactly that.👎🏿
Fast service at the drive through. Chips are always fresh.
Very fast and food is great. So my daughter says.
Missing the Automation options. Where one is able to order good using screens (without much interaction with the staff)
Theyre still behind in terms of time keeping. They must be fast for both customers picking up in stores and Mr Delivery as well
Terrible service and sub par food. Wont ever visit this branch again. The staff were more interested in chatting to each other than serving the customer.
Only noticed after I left that my drink was not included. Being the second time this has happened I think this could be a thing with this place. I could be wrong.
Bullshirt restaurant they dont know how to treat customer
Excellent service and beautiful views, really enjoyed spending time here.
2nd time in a few months that the order is wrong
Tasty, friendly staff, not too busy
Long waiting, hence making your services poorer
The food was good but it took so long for our food to come over half an hour
Im giving the stars because the staff are so friendly... the food is MacDonalds... need I say more
Not worth the time. Rubbish food, rubbish service.
Used the drive thru. It was efficient and quick.
Good fast and friendly service
Jnr burgers has a smell and not very helpful when you let them know
Ordered a happy meal but Im still sad.
Good service the cashier was amazing
Great view over Joburg.
Nice and quiet, good service.
Good fast service, nice working with the employees
Food always fresh, not too busy and quick service.
Very clean, I like the nice upstairs area where you can easily work from.
Always great there
Dont normally do fast food. Been here twice, gotten my order wrong both times.Rather go in than use the drive through.
Very clean and has bright sunshine from outside upstairs sitting.
Nice staff and quick service.
Disrespectful. Pure and utter shame. Never again will I order from you guys because apparently I’m not human enough I’m not white.
Great service and tasty food! I visit here often, but, when going through the drive-thru, am almost always asked to park while I wait for my veggie burger. I understand it isnt a high-demand dish on the menu, but I dont know if there is any way to fix this? Only a small complaint, though, all else is always efficiently done. Its inside restaurant is also spotlessly clean.
Quick Service and Great Food
The ice cream machine works
The dual drive thru ordering lanes make ordering very quick. They were done with my order quickly and their ice cream machine was actually working!!!
So clean, open & have a nice upstairs place to just have your mini burger with the Joburg view
Quick and easy
Whatever you do, dont order from this McDonalds, it astounds me how they are never able to get an order correct.
Good as always
Mc Donalds victory park service is not good very poor
Nice friendly staff, not busy
Their orders take long.They are very slow ,every time I visit them I get my order late .
Its takes for ever at night but lunch is always good here.
I have tried to give them many chances but this is the 3rd time in a row that they have gotten my order wrong for not only delivery but also going inside to order. Not reliable.
Not really bad
Everytime I go through the drive-thru, theres a swarm of uber eats/ MrD drivers crowding around the collection window and staff does nothing about it. Very inconvenient for other customers. Put a system in place to assist both without the chaos!
The one drive through speaker was out of order and I had to go round to get to the working speaker again. When I told the staff that they were most unhelpful and short off with me....
Reception very welcoming.Make you feel good.Free coffee also.
Nice quick service and lekka friendly
We waited for 20 mins for a muffin, even though there was no cars behind. We had to remind them to give it to us, and the muffins were ice cold. Just Disappointed.
One terminal of the drive in wasnt working that caused a roadblock in the drive in
I have never dealt with such incompetent people in my life. How hard can it be make to make sure the orders going out are correct???
The best McDonalds by far within a 3km radius. Do yourself a favour and skip the McDonalds in Northcliff.
Visited on Saturday 1st February. Lunch outing for 3 students and a baby. I was totally unfamiliar with the McDonalds menu and asked for a hard copy of the menu (showing my age !). Not available and I became rather stressed as I felt I was holding up the queue whilst trying to co-ordinate my guests requests. Mbali took control. Took me aside, calmed me down and patiently explained the menu and made suggestions.Suggested we take a seat upstairs and said she would bring the food to us. What a pleasure dealing with her. Empathetic, customer focused and prepared to go the extra mile. A real star. I will definitely pop in again when next in the area.
Ordered on drive thru but had to wait more than 30mins to get our food and it was not even busy with walk in customers, definately wont go back
They dont have public toilet ..........and no paking for delivery bikes
Website says they open at 6h00. Was there at 6h30 they said this is not true. They only open at 7h00.
Good service
Excellent service. The staff is very friendly. Its a pleasure to be there.
Mostly fine, can sometimes be dissapointing but not to the point of not wanting to order there
The service is great and its very clean
Happy people, good food.
Nice good place
Fast fast service. The food is delicious and is very conveniently located on the way home from work. Its a beautiful McDonalds and the staff are so friendly and accommodating.
Quick and easy