I cannot say enough about Land Rover Jaguar, Waterford. We often hear these clichés about good service and customer satisfaction, but Im not a retail critic or a mere customer. I consider myself a friend of Land Rover Jaguar, Waterford.After purchasing several cars from them and losing everything during the COVID lockdown (stranded in the US), I returned to visit, empty-handed and unable to buy another car, just yet.Everyone at this dealership treated me with the same respect and friendliness as ever before, despite knowing my situation exactly. Where else can you walk into a car dealership where they full well know you are unable to buy their product, but still the Dealer Principle comes to greet you, still the sales manager makes time for you and still the salesman speaks to you as if you are personal friends?Some of my very best memories comes from my experiences with my own and other Jaguars and Land Rovers and - as vehicle retailers go - I will support this one and the Land Rover Jaguar brand for as long as they exist, as things stand.Thank you Jaguar Land Rover Waterford for not only selling me several vehicles, not only for the great service, the professionalism and the support with all my vehicles, but also for being my friends, for life.If you are considering a new vehicle, want to explore some premium brands and be sure that youll get the best service ever, visit Darrel (the DP), Schalk (the Sales Manager) or Jaco (my sales specialist) at Land Rover Waterford. I promise, it will not be a bad experience, bad decision or bad memory!Thanks guys! You rock!

The parts advisor guys are very knowledgeable about vehicles, they are polite and patient!

Great service, book car in for service. Only 12 minutes, well done 👏👏

Flipping fantastic as always! Staff is phenomenal! Been purchasing from Waterford Land rover for around 20 years.

Loved the experience. Staff efficient and enthusiastic

The best Land Rover dealership for afterwards service and support. Service manager Jan and Technician Hennie.

Excellent service, best dealership and friendly staff.

Customer service personified!Gregg made me wonder why it took me so long to join the family.

Bought a Land Rover here, and would highly rate Charlotte as a sales person. BUT, not their service centre. TL/DR - wouldnt trust them to work on my bicycle.I brought in my 2014 Jaguar XF with a coolant leak. They diagnosed the need for a new engine (2014 - 30k on clock). They discussed with JLR and provided an out of warrantee replacement for free (great!). I got the car back and less than 1000k later the main accessory belt broke. I had the car towed back to the dealer. The service manager was extremely rude to my wife, when she went in to ask about the preferred way to get the car towed back. We didnt ask them to pay or anything unreasonable.They diagnosed the broken belt as a defective AC Compressor (R30K). This was surprising as there was no indication of any issues prior to the belt breaking. I expressed some polite frustration and asked if a second opinion was an option. Immediately the service centre stopped returning my calls or emails. Finally had to call Charlotte in sales to get the matter moving again.I gave in and paid for a new compressor. When I got the car back, I discovered low brake boost at idle. A review of the car fault codes showed a long list... low brake vacuum, low coolant pressure, low steering pump pressure... among others. The car is now with someone else to figure out. However, it appears that the very expensive (2X) repairs were not done well, and the car was returned without confirming it was sorted.Last time we called to book service on our new Land Rover, Waterford didnt return the call.I highly recommend you go somewhere else for service.

Best landrover dealership

Land Rover who????? Take your vehicles to Solihull 4WD. I moved mine

Awesome Dealer

Willy Ntuli knows his story.

This is an amazing dealership and showroom floor, for both new and used cars, is exceptional.You can see onto the service centre and the place is immaculate. Wed go as far as saying the floor is clean you could probably eat off it.It is truly humbling to see an entire dealership take pride in their jobs and our favourite brand @LandRover

Ohk so nice ...!

Great test drive with the All New Discovery. What a pleasure to get great service as always from Land Rover and especially Land Rover Waterford. My dealership and service centre for all things Land Rover.Thank you for the great service and friendly staff. Nice coffee whilst you wait for your courtesy car 🚘 too 😋😊😉

Charlotte de Jager in the new car sales division is an absolute star. She has a wealth of knowledge on the products she sells and is so very helpful and patient when helping one to get up to speed with the operating system of ones new vehicle. Thanks Charlotte... p.s. Im certain you havent seen the last of me! 😊

Great presales, after sales seems to be a bit below par. Have taken my brand new car back to the dealership twice already 🙈

The whole landrover experience has been a disaster and a complete rip off. After owning a toyota and dealing with their service I have discovered that Landrover service is no where close to the same standard. The main problem is that Landrover charges a fortune for parts (a battery for the car key will cost more than double what it costs at the hardware). Overall they have a very nice showroom with cars that you probably wouldnt end up buying after youve just dropped off your own for the 5th problem thats come up. Would not recommend Landrover unless you are trying to show people how wealthy/in debt you are.

Saturday services are a dog show. if they dont cost you an arm and a leg and not wash your car they might just promise to finish the service on the day, leave you a message after 1 to say theyve locked your car in their workshop since 1, give you attitude on the Monday when you try to collect it and just be an absolute pain in general. Thanks Maira for that enlightening experience. I will not be returning to your dealership ever again.

Awesome

They were still busy with their new sales premises right on the corner, but the friendly staff showed me around nevertheless. There is a good range of models available to view on the floor, and the person I spoke to, was very knowledgeable. The new Landrover models offer options which are less bulky and the car seems more appealing to me.

Awesome sales service.

This dealership sold me a brand new Jaguar F Pace that was not equipped with the specifications we agreed upon . From the time I received my car, I was informed from staff and management that the problem is software related, only to find out 3 months later that my new car never came with the specification I ordered. From the dealer principal to the staff, no one has taken responsibility for their mistake. The most incompetent and dishonest people and dealership I have ever dealt with. I was then told directly from Land Rover SA that the only way forward is for me to go to the Motor Industry Ombudsman. Careless people working at this dealership and only there for the sale, nothing else.

Awesome service, prices, ask for Shane King

Ultimate off road experience and extreme driving joy awaits at Land Rover Waterford. Let the power of our 4x4s take your dreams further than ever before.

New upgraded facility now includes a Jaguar dealership. Great friendly team and service facilities

Excellent service 👌. Ask for Shane in sales👌

Nice and cool

Lovely car; very helpfull

Called yesterday to book my car in for worn out brakes. Lady took my details down incorrectly, so could not call me back. Claimed system was down so could not load my details. Despite me following up & providing the correct details, I still not receive a call back. No booking was made even though it was something as important as brake pads. The lady in question Cindy, was aware that I had poor service from a previous branch & was hoping to get better service from them. Despite this I got this kind of treatment. She had a bad line & complained of a flu. Am utterly disgusted at the poor service from Landrover. Never had this problem with BMW ever!

If you have a Jaguar or Land Rover I highly recommend these guys for service - they do go the extra mile

Great attitude, fantastic staff, a real pleasure dealing with them, especially Mashiya (service advisor)and Len ( technical)

Friendly service with a smile,always there to assist speak to Jan or Udo workshop management

Excellent service

After many months of trying to get a car Thabo,Mellissa and Kalyn went all out to help me get finance for the car that I needed. That car was the best Christmas gift ever thanks to this team at Land Rover Waterford.

Brilliant service as always

I just was looking for directions and because its so visible on the road it was easy for me to find my destination

I dropped a car off at night I can say they have 24hr security

Once again Waterfords service blew me away. Sias is a gent and just listening to the service people on the phone their service is exceptional

Great dealership!

They dont respond to inquiries, obviously dont need business.

Worst dealership ever! Bought the new Range Rover Sport from this dealership and the only thing they cared about was to sign the document and payment for the vehicle. After those were done, the after service by the dealer (Jaco van Wyk) and dealer principle (Darryl Harper) was terrible. No return of phone calls, email, nothing. In addition, in order to receive my registration document and number plate was a huge issue, numerous phone calls and emails. Furthermore, on purchase of the vehicle the dealer (Jaco van Wyk) came to my house to let me sign the paper (of course). And upon arrival, apologies for apparently forgotten my thank you gift for purchasing the vehicle. He then told me that he will send someone to drop of my gift . Three(3) year down the line and still waiting for my doorbell to ring. Never purchase or service you vehicle from this dealership. They love your money, but hate you company.

Had good service when I serviced my car there eventually

Service team is not competent enough

Exceptional service. Friendly and accommodating

I love this place more than ever

Great prices, awesome vehicle quality and good service.

State of the art facility and top class service

Great place with great people and service

Probably the worst dealership around. The German manufacturers offer better service.

Very clean and modern dealership. Friendly staff.

Cool. Shane is a good professional.

Land Rover best you can buy!

I would never buy one because this is Africa but if you wealthy this is executive personal service rivaling the German brands.

Now spacious and friendly service

Good Service from interested sales staff

Beautiful, clean cars and superb service

Very expensive parts. Battery was R7000 at Battery Centre R2400. Beware if you are out of warranty

Dont expect good pricing or service

I was not approached either of the two gentlemen on the floor while I was view all the vehicles

I like it

Professional, efficient & ethical.

Awesome dealership and friendly staff

Best dealership in Johannesburg.

Friendly helpful service

Great experience

Great place

Service always superb

Awesome things

Friendlist receptionist!

Awesome Service

Always great service

Thats where my dream car is

Always Easy

Fast service

Nice cars

Golden service

Service is poor

Excellent

Beautiful!!!

Wow