U can get crank sensor and airflow sensorDiesel copper washer and more...

Please tell me how you people get to speak to anyone other than the receptionist!! Ive been trying for 3 days to speak with anyone in parts, left messages with the receptionist with assurances I would get a call back but alas Im still waiting. I event ually tried the service department and the same thing, Im transferred and the phone goes dead, not even the irritating music or garble about al their great service and products, nothing!!!

The best place ever if u want to shop for a Mercedes. Service is super good they treat u like a King or Queen. The is a sales guy by the name of Mpumi is SUPER FRIENDLY and very helpful until the end. His always going extra mile ad go beyond call of duty. His really an asset to this company.

Reception from the salesman very arrogant and not so welcoming,including the Security guard who argued about customers leaving the door open while seated without enforcing COVID 19 regulations to customers.Review your cameras from 14h15-14h45 on the 22/06/2021 and makes your judgment (Spaza shop is runned better)

Great service even when I phoned for an update, I was attended to promptly.

Service was marvelous and and the parking space was very big

Great motor dealership took my car for service everything was handled professionally staff was very helpful

They have got a good service to us as customer

Didnt go inside or service my car there. I dont even own a Benz. Was they to pick up someone. But it looks cool

Always a story when you book your car. either no one knows you booked or the online booking is ignored

This review is for my service experience for 2020. M2 City used to be the standard for service levels and customer satisfaction, however over the last year it has been shocking. Dont take my word for it, go and experience it for yourself... Shocking!

Excellent customer service and good facilities. The staff is friendly and helpful

Always at their best. Im really grateful for the team thats working there. Keep it up Mercedes Benz M2 JHB

They display high quality professionalism and treat their clients with care and courtesy

Today my car was booked in for some work to be done on it and I was very impressed by the service level from M2 City MB team. Service Manager and his team are very polite and friendly with customers. Well done and keep up the good work.

Excellent service, very cordial staff members especially the parts collection staff. Very helpful and patient

This place is beautiful. When I was driving there frm The City I thought I was getting lost. The way that side is a bit shady but when u are there is diffenet. They always have parts availableDont except any assistance if u hv an emergency cos they are always fully booked. The service experience is great. The staff are nice and helpful

With the pandemic drifting side ways, they still manage to offer satisfaction with parts availability, even when ordered its available in 24 hours at list,Though some hiccups on stuff but I guess its the conditions of this pandemic, life will never be the same again..

Its the best place where you can get nice cars with lower

It is amazing there...

Good service

This was a good dealership but the level of service has dropped substantially. Aftersales is understaffed constantly, new car salespeople are not active in helping you with purchasing a vehicle. Management will change their promises to you, so it is best to get everything down in writing or email. Very sad for a dealership that is owned by Mercedes Benz themselves.

Everything started off well when I was aassisted by a kind lady at new cars till she refer me to a guy called Matthew.The guy is full of politics for a guy in car sales...Long story short I left.

Its a great place and everything is in order they follow all the level 3 rules and you need a business permit to buy parts

What a lovely service

Friendly customer service. I am very grateful.

Great service. Mr Willie is on the ball.

Gugu, thank you for an awesome service. Keep it up!!!

Very convenient and easy to find

Treatment was good

Its a wonderful place to be their employees treats customers with caretecy

Poor customer care @Service DIVISION. Service advisors dont show enthusiasm for paying customers.No constant communication to customer with regard to progress....Diabolical.

Excellent service

Great people and great energy in the Dealership. Always friendly and feel welcomed every time I visit.

Great service

Nice but they park ours on the Sun. I mean the car wealth 2m

Too much waiting even when the customers are not many

Great workshop

I had an amazing experience! Mpumelelo the Sales person is incredible, makes you feel special. Fabulous customer care Mpumelelo❤

This was good dealership my first car bought from them but they dropping their service, My was broken on the 23 December 2019 towards to Kzn i took it Volkrust Mercedes Benz they finish to on the 05 February 2020M2 City Mercedes Benz they received 07 they did give the call to fetch it, today i went to check by M2 City and asked them to wash it for me was not clean they also steal my money was more than R100 by car wash and supposed to take to another car was 🤣🤣🤣🤣🤣🤣🤣.

Good deal

Great great service...Nico the part salesman deserves 100 stars...

I bought 2 cars from them. Speaks for itself.

Hygiene is extremely well looked after.

Great service

Little Germany in Jozi

Always superior, professional service! Ive been to other branches and had the worst services (Midrand), but these guys are the best!

Assisted by Gugu, very informative lady. Didnt know half of the things she told me.

Worst service ever.parts department cannot answer phones and keep you holding forever just to be told they are understaffed.pathetic

Efficient service...helpful

Thats my hustling pozi its always good being there

Was assisted fairly and promptly by a competent sales guy Bongani Dube and I will give him all my business. .. very satisfied

Good service

I brought my car in for service at 7 am A was later told my car could not start only when i called to find out the progress the manager Rowan Nckerry tried explaining to me what happened which i am not convinced i asked him for a second opinion he said he will get a technician from Mercedes Benz SA that was 3 pm that was the last time i heard from them the consultant Daphne has no customer care skills even her manager has no work ethics they dont care about the customer no consultation i was left stranded at work my kids stranded at school at 6 pm the consultant told me i am unfair went i was venting my frustrations i had to organised my own transport when i realized that i am on my own i am not paying for the steering lock that was working when i brought my car inn they damaged it its only fair for them to fix its not fair.

Keo Madisa is a star. Good customer care keep it up my bro

Not bad...

Ms Romeen Truter - so friendly and competent - she can even sort out the mess of the Bedfordview branch!

I was very happy with everything

Great experience when looking for car (Mercedes) parts

The service from start to finish is outstanding.You dont regret using this service centre at all.

Great car service and the service agent notify you about the progress and any other details to keep you up to date about what they are doing to your car

Just dont try calling them. You will get the run around when trying to get questions answered over the phone.

Super Merc service. I take all my Mercs there for maintenance and repairs. Highly professional setup.

Service is good

Proper service. People there are amazing

Outstandimg service from Albert!

They have the best Parts department #Vincent Leepile

Poor services in parts department, always ignore clients as the parts are free.

Nice place selling luxury cars , pre-owned & brand new Mercedes Benz

This place is professionall and their service is out of this world.the stuff very friendly and helpful

Friendly staff but not very helpful and quite slow. After struggling to get answers about what fluid to use, I was left to fill my hydraulic fluid myself right there in the service area. Then waited 10 minutes for my exit slip to be signed. Basically typical of Mercedes Benz

Nice and great place

They made me feel like part of their warm family.

Brilliant service from Mercedes-Benz M2, I am very happy with how they deal with me as a customer as opposed to my experience with other mercedes benz dealerships in gauteng, I must mention that my brand experience has been fully restored ever since dealing with M2. Keep up the great service!!

Every expensive and their work is not perfect they charge high for full service and they will not do all they do as wish

Bad service today.Got Got call from service manager at about 15.30 saying that my car was taken for a test drive and would be ready at 4.Left work in hurry and arrived at M2 mercedes just before 16.00Waited till 17.00 for the car.Got into the car and there was an alarm showing the bonnet was open.Got out to close the bonnet and saw that the engine hadnt been cleaned.The assistant offered to take the car and wash the engine. The car was handed back to me and now there were other warning lights on the dashboard.Service. Manager tool car back to work shop and the car was again returned to me.Left workshop and got stuck on highway with warning saying system was inoperable.Called back up who offered to take the car back to workshop and take me home.Decided to drive home a hope that the car would perform ok.The seems better but still underpowered.Will see how it goes tomorrow and maybe take it back to M2 merc.

A amazing quality of service!

Excellent aervice

Worst dealership to go to for Parts & Accessories. Rude on the phones and have no respect. And when you eventually get there they offline

They are the best. They give you the best service.

Great service for great cars, there is a reason they are so good

Good customer service. Park, take another one to wirk.

Very best

Excellent service

Took vehicle for repairs and was slotted in for the following day without any hassles

Best service i got from my assistant, keep up the good work.

I took my car for service last week and i still get the message on dashboard ( top up washer fluid) the car doesn’t have power its hesitant when you accelerate and at times jumps despite them claiming they replaced spak plug and airfilter/ oil filter.

Superb service. Thanks to William Phago, Diloshni and Jim

Good service

Personal friendly and helpful Mohammed Ally have good advice

Very good and rewarding

The place is well-kept and the service is excellent

Exceptional service.

Man that place is so nice beautiful cars for sale 💖

Teach your staff customer service especially at the reception area

Staff is efficient. Excellent service

Good service

Clean, quite and friendly guards at the entrance. The food there is divine.

Good customer service.

Excellent service at parts.