Had very good service from living brands. They helped me tremendously with parts then a new machine. They went the extra mile. Thank you 😊!Parking was safe. Good security.

The staff were friendly and extremely helpful. Three different people assisted me until my problem was resolved. Great service.

Other than them having LOAD SHEDDING and being offline (not their fault, thanks ESKOM/ANC GOVERNMENT/AFRICA MENTALITY) the staff were very friendly and upbeat. Lets hope all goes the same with the repair I handed in to be done. 😊

I am struggling to find a part on my Russel Hobbs Water Dispenser. Spoke to Fiona in Durban on Friday who promised a call back before the end of business. Did not happen. Phoned again today. Sorry Jhb did not send the quote. Phoned two hours later, sorry part does not come seperatly, have to buy whole compressor. Spoke to Lucky in Jhb, tells me they are awaiting a shipment. Two different stories. Asked to speak to a manager. From 12:00 till 17:00 waited for a manager to call me back. Never happened. Very bad after sales service and i will never buy another Russel Hobbs brand ever again.

The worst customer service I have ever experienced. I brought in my machine and had to wait for an hour for anyone to attend to me. The receptionist keeps calling but no one is coming. This is by far the worst. I am never buying anything that needs Living Brand for repairs period.

My first time here and the service is exceptionally slow .

Worst customer service ever. I only come here for things that I cant find anywhere else. Unfortunately, thats the case now.

Shocking, terrible and downright ridiculous customer service. Frontline staff have no clue what they doing, when you phone for an update phone rings and nobody ever answers to assist you, when you visit the store the counters are empty (for over 30 minutes)Worst of all, took an item to be repaired and a week later it wasnt even looked at.Avoid! Avoid! Avoid!

Service is non-existant... Waiting for an hour. No management or supervision and no one does anything...

Got what I wanted

The process for purchasing spares should be reviewed as it took over an hour to get a Russell Hobbs fan blade on the morning of Monday 25 Jan

Months trying to sort out a product replacement which started off well but 6 months later is still not concluded is disappointing to say the least!... Lets see what tomorrow brings

The service was great

Customer service not up to scratch. Took a portable vacume cleaner charger there to be repaired. Lucky assisted me who said that only the plug needed to be changed. He repaired it. At home it worked for five minits and stopped working. Not good service I would say. Now it has to be taken back. Parking very limeted. Parking also not used by customers only. I was the only customer although there was no parking. Who was the parking used by then. Not a good experience.

Half an hour to pay. Only person in queue

Electrical repairs

Why does nobody pick up a phone. Trying to reach Living Brands for two days in a row. No response to emails as well.

Friendly and professional staff.

Satellite accessories are very affordable and the service is ok.

A bit of a wait, but good service

This place is too busy and I wish they can change buying procedure. We wait too long for orders.

Awesome

Excellent service, ample parking and all spares in stock

Bertha is the best and super helpful!

They dont deserve the 1 star, pathetic to say the least will never touch another Russel, Hobbs product again. Incompetent staff from the security all the way up.

Awesome, great sales counter staff

Never get a return phone call. Drive all the way there to be told goods have been on order a year.

I have to go here too often with Russell & Hobbs stuff that has broken

Does ANYBODY EVER ANSWER THE PHONE!!!!!!!

Off road parking for purchase of spares at Living Brands

Great

Service was good

Great service

OK