Atishay Inderjith and the 123net team are a bunch of crooks. They will threaten you with costs when they charge you for the installation.

Atishay Inderjith with his team provide disgusting service levels. Avoid 123net at all cost.

This star is for the unprofessional manner in which their telegram administrator communicates. Has no clue what POPIA regulations are and how to enforce it. Very poor english and overal communication. Someone given such a responsiblity should at least have some level of marketing and business qualification and training. He has no concept of customer service. Rude and abrupt in his response and he is apparently a senior manager.

Got connected within a week after application. Good customer experience so far. Thank you!

After experiencing difficulties with my previous internet service provider on speed / support, I had reached out to 123Net to understand the offering and research the services provided.I had submitted a request on Saturday and was fortunate enough to have been directed to Rehana Syed at 123Net. Being an extremely tech savvy individual, I had asked questions that should be beyond the knowledge of Sales and/or Account Management, however Rehana was able to confidently assist me with my queries.After completing the paperwork to move to 123Net, Rehana had been in constant communication with me and I was extremely delighted that she was able to arrange for installation and activation on the first Monday, thereafter. I have since had absolutely no issues with my internet line and I receive welcomed follow ups from Rehana, to ensure that I am satisfied. I definitely and confidently recommend 123Net as a reliable ISP.The service levels by Rehana and the support and technical teams surpassed my expectations tenfold. Thank you to the 123Net team, keep up the solid work ethic and continue to thrive at being the best fiber supplier available. Great work and the kind of support that should become a norm. 10 out of 5 stars for this awesome experience.

Their service does not even deserve a star. Customer service from beginning to end is horrible. The manager Alleyah Ranjith is extremely unprofessional and has poor customer service. Will never recommend.

I signed up with 123Net on the 12th of February 2021. They installed their necessary cabling from just outside my boundary wall to the router point within the house on the 20 of February 2021. I was then informed it takes between 10 and 15 workings days to complete the installation. 18 working days later i havent received any definitive answer on when the balance of the installation will be completed. Emails and calls dont receive responses. I am now doubting my decision on cancelling my existing internet subscription, purchasing a new router and signing up with 123Net.

Excellent service but no available in the Greater Durban North area yet

Looks like their teams are not communicating, I have been on cabling installation since Monday and still nothing (4 days of seating and waiting, how much a business can loose...because of all the delays?). Poor communication skill, let see the connection, now I am doubting if this will work out. If I dont get connected today I would rather look for another service provider. #frustating to deal with 123NET

Kindly got us going even though their supplier doesnt currently have the equipment needed for their network very professional installation, look forward to getting the right equipment and being at full speed.Thank you for making a plan in the interim much appreciated.

Good service, Fast installation and strong internet speeds.

Not happy about the fact that none of the numbers listed on your website work.Our internet is down and theres absolutely no way to find out whats going on.You should have a webpage where you can type in your area and leave or view comments about issues in your area.Its Friday at 16:55.

I have only had trouble since using this WIFI service for our holiday home here in Umhlanga. It cuts out regularly. It is very rare that a day goes by without it cutting it out. Customer service is poor. When there is a problem it takes ages to fix it. It is by far the worst service Ive ever used. I dont recommend it.

They look 3 days to install the internet 2 weeks from when they said they would. The installation also looks ugly. But the worst part is customer service is just awful. They disconnected our wifi and when we called to see the problem. They just kept saying will get it back up shortly. Its a 3 day weekend and doubt they will reconnect it anytime soon. Worst internet provider I have ever dealt with and also the most expensive.

Cheap, reliable and awesome service

Unstable connection, occasionally go for hours without internet. Inconsistent speeds. Support is meh.I look forward to moving to a building without

Very bad service..Cosistently down, called many times for them to repair no success at all highly do not recommened..!

I have had 100mbps Fibre with Telkom and then with Vox and cancelled them both because of slow speeds during the afternoon. I moved over to 123net and I could NOT be happier, speeds are constant and I have never had any issues. Thanks to 123net !!!

Very unhappy, we took out a package from 123net for our residential home in Umhlanga it’s fibre and is unlimited, yet we have endless problems with it, firstly the speed is terrible, we use to have Telekom LTE and that was faster. Customer Service is disappointing and the router is very unresponsive and this has made our family very agitated and annoyed. I do not recommend 123NeT

By far the best provider in KZN

It has been an amazing service from 123net Umhlanga Branch. We have been with them for two years. I also extended their services to my apartment. Pricing is also very competitive with unlimited down load data.You Guys are the best well done. Regards Filip

Get communication. We knew when they would come. They installed quicker than any other company. Kind people. Great value for money for fibre line.

Had a bit of a hiuccup signing up.1. Technicians were 2 hours late.2. They didnt have my chosen router in stock and only let me know on the day forcing me to choose a lesser or more expensive model.But when they arrived I felt proud to have them here.1. 123net van is nicely branded.2. A new cable had to be installed from the street so its quite a process.3. Staff were a bit blasé about Corona and took their masks off 5 minutes into the process which had me on edge - buy your staff proper masks please.4. Staff were wearing civilian clothing so it was imposisble to tell who was who or who was in charge.5. No one really approached and said Hi I am so n so, I will be leading the installation today, any issues come to me6. There were 7 guys at my house, which was uncomfortable, especially when 3 were standing outside and I had no idea what their jobs were.So overall your internet is fast.Your staff are helpful but they need a bit more co-ordination.

I sent in a request for fibre at 4pm on a Friday afternoon, within minutes I had an email, along with a phone call (that I missed!), by 10H30 Monday monring they were installing the fibre & by 12H30 I was on like a scone!Great service delivery & really nice staff!

The service we have had over the year has improved to a exceptional level. On arrival at out flat we discovered that the Wifi was not working. Within an hour of notifying 123 Net a friendly technician arrived and diagnosed a faulty fibre converter and replaced it immediately. Thank you 123 Net

Fantastic support and fantastic customer service. I have absolutely no complaints. Highly recommended

Many global and local websites stopped working such as aramex.com, ship7.com, and even 123net.co.za does not work. When we call them, their office is closed which is very poor for an internet service provider as they should be working around the clock. Now, because of them my work has stopped until they get back to work. Horrendous customer support!

Best ISP. Always helpful even if there is a problem. The speeds are always there. The price is unbeatable in SA. Keep up the good work.

Great network

1 WEEK AND COUNTING FOR CONNECTION AND VALIDATION OF MY INTERNET , EXCUSE UPON EXCUSE. 123 NETS OFFICE PEOPLE ARE RUDE AND HAVE NO IDEA ON HOW TO LIASE WITH CUSTOMERS/CLIENTS. LARRY DOES NOT RETURN CALLS AFTER NUMEROUS CALLS MADE TO HIM.GET PROMISED CONNECTION BY THE TECHS BUT WHAT IS DONE IS ANOTHER ISSUE.

Best deal in market with constant high speed down- and uploads.Best decision I made in 2018 😀😀😀👍🏻👍🏻👍🏻

Service back to normal now :)

With out doubt the best ISP no one else comes close. 123 Net gives the best service 24/7

Helpline disconnected and internet connectivity down for hours.

Possibly the best Fibre provider to use in Umhlanga for price, speed and service. The guys are awesome and the turnaround time is great.

This company lacks common courtesy, I have had two bad instances, the first was they do not communicate when they are unable to commit to installation times, because they expect you to know and to call them to find out whats the hold up, they then reschedule and they dont actually schedule teams for the agreed date and time, so again, youve got to call them to figure out whats going on, absolutely pathetic service, and they dont seem apologetic about their mishaps and expect you to be okay with the poor service they provide.

Wow!!Great Service by Rakesh and his team. We were online before the end of the day. The installation was carried out in a very proffesional manner. We look forward to a long and fruitful partnership between Tailormade Solution and 123 Net

Sent about 4 or 5 applications to them over 3 years, still no reply from them..id rather support an ISP who would actually take your money or actually respond

Poor servic, I pay on time for the service , but it stop the service even after I send the payment notification. Feeling bad.

The fiber network work well but the customer service is below sub par & no notifications when network is down.

Best South African ISP!

Internet service down. Contact numbers do not work. Surely there must be technical assistance after 4.30pm

My fibre provider. Friendly and very helful

Great, prompt customer service.

👍

Awful customer service