Lovely place, the food is five star π
Very nice restureant
This restaurant has an identity crisis. The food is 5 star, the decor is 5 star, but the service is 1 star. Which is ironic as their website parades the warm, attentive service makes for a truly remarkable experience.1. There were probably two or three wait staff on duty. To get service you have to leave your table, look for a waiter and call them over.2. We were there for a corporate dinner with 15 guests. Not only were we told to share menus, we were told to order our meals quickly so that they could give the menus to another group that was about to arrive apparently. Dont parade yourselves as fine dining if you dont even have menus.3. No napkins. After starters, the one paper towel sheet we were all given, was taken away, and not replaced even after mains arrived.4. Dishes and cutlery were cleared in a hurry, even when we werent done.5. The waiter tells one of our guests not to order the dish he asked for because its not nice.6. Even though this restaurant was half empty, we were required to pay an upfront deposit.7. When we were given the bill, the bill did not reflect our deposit. We asked for it to be updated.8. The updated bill still had an inaccurate deposit amount, so we sent it back again.9. On the third time of asking they got the bill and deposit correct.10. Staff are invisible, if you claim to be fine dining, your staff should be clearly visible at all times and attentive to the guests requirements.Overall an appalling experience and management should be embarrassed. We will not return and do not recommend this restaurant.The chef and kitchen staff sadly will pay the price for mismanagement, as the dishes they prepared were beautiful and tasty.But that does not gloss over a terribly run establishment. Tsogo should be ashamed.
Tikka is tasty and you get your moneyβs worth
The restaurant is beautiful. Hope I could say the same of their food. Staff are very friendly. Food is pricy yet terrible. Not worth even taking a shot!
Casino undergoing renovations & wasnt very welcoming for hotel visitors. Hotel itself was lovely
The food was a disaster.... everything looks great which is deceiving ... wont be coming back...
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