U people are a joke pethetic, this is why Im imagrating to get away from people with no sence of honor, no respect no decency this country is pethetic im digusted with lack of service

Absolutely ridiculous to reach anyone to get information regarding faults or progress on repairs.I dare anyone to call and reach anyone within a 10 min time frame. Being a tax payer for this kind of service is needless to say PATHETIC!!!

Absolutely pathetic. Why do we even bother paying tax. The people should run municipalities atleast there will proper customer service and actual competent people

My call was answered after 10 minutes waiting time. The call consultant was fairly helpful, and allocated the job to a technician.From the time the call was logged, I waited a total of 21 hours to the time the lights were back. The municipal technician just needed to replace a fuse. Whilst the job did eventually get done, their turnaround times are too long, considering that we are paying alot for this service.It would appear that when the allocated technicians shift is over, and your job did not get done in the allocated shift slot, you have to wait the next day for the new slot.

These guys work hard and get the job done. If you see how many tickets these guys resolve, youll be amazed. I got great service from callcentre to technician.

How do you rate lower? Utterly incompetent. Can never ever ever get through to the faults line. What is the alternative number?

If there is an option for zero stars i would rate it. Pathetic service or shall i say no service at all, landline doesnt work, no reply on the whatsap or email. Frustrating to think about how much we as consumers pay for such Pathetic service

Its ridiculous the ANC run municipality is a joke. The number is not working

No one answering the phone here soon pathetic service ever we have no electricity for 3 days bad service ever

Their number from their website, when phoned, a recording says the number you dialed does not exist... just like their service

They dont answer calls, whatsapp messages or emails.

I am pleasantly surprised with the excellent service I just received today, in a day when most people are already in holiday mode.I logged a fault at 10am this morning and was told to wait for 2-24hours to get help. I am happy to say we had the municipal staff at my property around 1pm and by 1:30pm the fault was fixed and our electricity back on.Thank you so much to the staff at the service desk and the one’s who assisted us. We will not have a dark Christmas afterall.

Call center is an absolute waste. Been trying to call that number for hours with no response.

What a pathetic service from yesterday m 2021/04/23 at 9 started to call the centre waiting for an agent until I logged a fault at 12am made a follow-up at 19:00 promised never pitched up today called answered after 45 minutes and promised that technicians will arrive before 12am now its 20:30 still nobody and whatever in the fridge is off now and the call centre number is saying incorrect. We are the only one in the area that does not have electricity and its not the first time such thing happens when its raining it trips . For technicians just to come and pull it up can really take 3 days . The service is unbearable and what is an emergency?

Almost impossible to report faults/contact by phone.

If there was negative rating I will give them minus 1000👎😠

On hold for over 40 minutes, then call gets cut. Try to redial multiple times and the number now doesnt exist. Not the first or second time Ive experienced this rock bottom service. There is no service.

We have been without electricity for 48 hours and your telephones are not being answered. it is month end we have just purchased a month supply of food that is going to be wasted. please fix electrical fault at Amanzimtoti Road kwamashu ward 40

I have been calling since 7am thats from when we dont have electricity at 12 I only received a reference number and still no one has come out or even taken my call the only reason Im.calling is that when I had an issue with water no one came out but my ticket was closed and I had to continuously open new ones .Everything in my de freezer and freezer is going bad

Impossible to report a fault, no one answers the phone nor do they respond to emails and whatsapp. In simple terms, you cant complain about the service because there isnt any.

They don’t answer there phone no matter how many times you call them,it just rings and rings,poor service delivery as expected.

NO ONE ANSERING THE PHONES,FROM THE MORNING IM TRYING TO CALL THEM BUT NO ARESPOND,AND I DONT HAVE ELECTRICITY AT HOME, MY FOOD IS ALL GOING TO BE TROWN AWAY,

Nothing, yes nothing works. The contact center, WhatsApp, Facebook and email dont work. Press 2 to give current outages does not work. The call center answers then puts you thru to an agent after a long recorded silly message, but you have to wait at least an hour, eisch no airtime.

This must rank as a worse department. Reporting an electricity fault is a nightmare. the line rings forever and no one picks up the phone. I wonder if these reviews are taken seriously by the municipality management

Terrible customer service we have waited more than 24hrs for the replacement of a stolen cable, the phones ring for over 30min without being answered. Our food is getting spoiled the fridge has been off since Tuesday midnight its Thursday we are still waiting

It is not my first experience but the phone never gets answered

If there was an option for half a star or no star at all.... land line never works. No one responds to the whatsapp line nor replies to emails.....

Always says number does not exist when I try to call. not helpful at all.

No one answersOpened 24hrs but no ones answeringThey just dont careOne star is too much, this department should get no stars

These people get paid for nothing over a day no electricity.

Disgusting service in the engonweni area a lady has died because her breathing machine couldnt work because of power cut without notification early this morning

Every time I dial, it say the number is incorrect. This is the number you have on YOUR website.

How are we suppose to log a call when their is only one number and that number is out of order ? I did an online report but no response... Looks like its gonna be us without electricity for a while now !!!!

I have no words to describe this type of service, I have been trying for days nobody answers the phone

They dont answer calls always have high call volume I find that very strange .

Takes very long to answer, more than 20 minutes

Worst service

Reported fault. Technician came within 2hours. Couldnt do anything as it is cablefault. Now waiting and waiting....one one answers phones or whatsapps. Without power for 28hours now and During Lockdown all fridges/freezer full......how are we survive with rotten food.....

Disgusting , service to people of durban , none of these f...... nos work , disgrace

Have held the phone for three days - 27 minutes, then 35 minutes and now (going on 25 mins and soon to hang up again in frustration). Nobody ever answers ! I have been trying to report a faulty lampost that has been dead for 4 months or so. Does anybody work there ? Does anyone ever read these reviews?

Spent over 3 hours trying to report a fault. Had to listen to music and never got to speak to an agent.

Horrible experiences everytime. Phones ring endlessly and no tone when we call to report a fault, some days we went 9hrs without electricity. Very poor service and phones are not managed well. Bad terrible, pathetic

No one picks up at the call center. Electricity goes off always and affects the same place over and over and over and seems no one care.Frustrating

Always helpful👌

Can never get hold of this department.

Pathetic service no answer no one works but its 24hr they might as well close down

It took 15min for the operator to take my call but just 2 hours for technicians to be on site...... And this was after hours, during a rain storm on Christmas evening. Besides the initial long wait, the turn around time was nothing short of excellent.

Nobody to answer the phone.

Pathetic service 🚮🗑

Tried calling through and it says that the number does not exist. Cant complain about the service, didnt get any.

Cant ever get through to faults.... what do you do all day?????????????????

Keep getting, this number does not exist!!!

Bad service, never get through to any agents.

After hours numbers are not answered

No one answers the phone

Service not exist