The customer service was great and they are complaying with Covid rules

You people are cheats. I get charged r200 extra the following month if my debit order doesnt go through even though I pay immediately after noticing. Now you want to charge me r200 again this month even after my debit order successfully went through and I have records of this. Whyyyyy???

Ive had terrible problems with my account with payment not being allocated. I was advised to do eft instead of paying at spar so I do eft and telkom disconnects me no robot call either. I phone and try explaining everything ask for a supervisor 42 mins later Im still holding. Its not like I didnt pay I did I have proof Ive sent proof of payment no return call of email.After more than 15 years with telkom Im seriously considering finding another fiber company. Do they have so much business that they dont need the residential business

Truly explained wat I needed.. So m thankful for that

Im impressed with their covid protocol measures. Wow.. and the operation is very great.

More robots... no direct human to human interaction.

He Was Friendly And Fast

Now you cant go there if you want to go to the other place because its full since covid19

They did not recognize disabled people, I was there today and they were busy attending Normal people, I hate them. discrimination must fall

The consultant who assisted me KHETHO was friendly and polite.....in all service was very good👌👍

Went to the store on Monday to upgrade my data contract. Signed all the documents and was told that I will have to come back to pick up my laptop and router. Received a call back from nicolene the agent that assisted and told me that tech support didnt get back to her to release my devices. Ended up calling to retentions to find out what is the story. Was told that the manager of the store will call me back in regards to a solution. The retentions agent called me back this morning stating that she didnt get a reply from the store and noticed that my upgrade was cancelled. Is this the type of service that a telkom store gives to their customers that pay their salary. Worst service ever. The manager didnt even call me. Nor did his agent.

The place was useful. Vuyo served us very nice with a big smile. She did everything we needed. Big up to her.

Good service and great service from consultants

Great and friendly service

They were very slow. I waited more than an hour to do a sim swap.

Waited a bit, but I received great service

EXCELLENT SERVICE AND A EXCELLENT MANAGER.10/10

Worst customer care centre ever

Best service

TELKOM WEST STREET I would like to say thank to EUGENE about a good SERVICE he gave me yesterday , I have been to telkom but never got the service that EUGENE gave me keep up the good work EUGENE we need more people like you, again THANK YOU♥️😘😘😘😘

Service at Telkom Anthony Lembede street sucks big time. Standing in line from 14:14 only to be today 15:55 system is offline. Waist of my precious time...

Excellent

They give best service in town

Received good service

I did not get help that i needed. Im not happy at all with telkom

Telkom service as a hole is horrendous but this branch takes the cake...extremely slow! How can I take 35minutes to simply purchase a data bundle??? Telkom you need to do better for your customers, seriously!

I received excellent service, by Mvuyi Mgudu. She had the knowledge in the field in which she consultants with prompt service and friendly face. It was nice to have someone who knew what to do.

The service there is horrible to say the least.The consultants by the door have attitude when they get to you if they are not having a conversation of their own.There is one in particular who has hips and relaxed hair who was chewing her gum with no care not even looking at customers when talking to them.My patient self carried on trying to ask when can we check or what can we do , she was not interested but just looked bored from us coming in.Its a pity they are not wearing name tags which is alarming on its own.They rush to say the system is offline without even listening to what you are saying luckily my boyfriend asked another indian guy(didnt get name) at till no 6 who made and effort to assist is and let us know when can we come back.It is a shame because there are many people who are unemployed and need the job that can do even better and respect where they are than the ridiculous service we are getting.Train your staff more especially if they are at the face of the brand as the level of service right now is unacceptable 🙄.

Some people wmorking there are clueless. Monica forever not available geez telkom is getting worse by the day.

Wosrt, waiting time, customer service and nevermind the long ques 🙄....totally terrible

Being the only direct shop in town. These guys could do much better. Speed is very disappointing. Device display is very dead.

Service is very good

Substantial service

Fast n quick

I would like state that telkom stores in general have the worst service from any service provider Ive dealt with, especially the west street store, the manager did not even have the courage to face anyone with a Que going around the building.It took 2hrs just to buy data

What made me feel like to go back to the telkom Direct Ethekwini the consultant was kind and friendly in such a way that we stay more than a hour but we could not feel

I waited for 2 hours

My only concern is that, i can not get through the landline or customer helpline or customer care, even on google there no TELKOM CUSTOMER CARE where ill be able to phone and be assisted with the services and following up on my contract agreement i signed with yall. Please improve for better n convenient for all.

Bad service i had to pay for a simswap i really didnt like that what is worse i have 2 contact with tellkom but that did not mean anything to them

Helpful friendly staff....good cellphone and wifi packages

Poor service

My telkom voice and ADSL line dead over 1 week, reported to telkom 3 times but no one fix the problem.

Great customer service

I got years using Telkom and I love yours services but the reason why Im not giving five stars is: Telkom has only one store in Durban central(weststreet) a busy street in town! which is different from other network companies like Mtn/Vodacom/Cellc, They got more stores in town and Im sure their customers are happy of that.this Telkom west street store is always busy.I have to be there before opening time everytime I need a fast service for avoiding standing on a long queue.what we ask from Telkom, May you guys open others stores in town for customers facility?Thanks

When I eventually reached the counter, the lady at the counter was very helpful however it took forever for me to make it there +-1 hour in the queue.

I was well served i just need the email address of the store since they helped me email my documents to the insurance company

Best sellers taper but the line is too long

When I finally found the store as theres no signage in the main street had to ask people where it was it was. It isneat and the staff were very helpful but with all Telkom Direct stores their major problem is that you stand for a very long time in the queue some stores have no or very little seating so you can Wait Your Turn

Been standing outside the store since 8h30 the store is not opened yet it is said opening time is 8h30... It is now 9h00😠 staff is having a meeting (looks like an inservice training) yet not even one of them came outside to redress their clients

There is no Telkom direct eThekwini, their phone number is an automated voice system... It does not exist

Most efficient service after the longest time

Keto assisted and sorted out my query. Very helpful young man.

Great stuff I did my SIM swap there with no problems

Friendly staff

The information they are giving is misleading

Liked it

Most Telkom mobile consultants in this store lack training, and product knowledge. Its almost 1 month, and they have not realised that they do not know how to assist me with my query.. they rather say that they do not have stock...

Good service

The service is very very bad,it said in the ticket ESTIMATED WAITING TIME 17MINUTES I WAITED FOR MORE THAN HALF HOUR, THERE WAS ONLY TWO PEOPLE BEHIND COUNTER AND THE QUE WAS VERY LONG WHICH IS VERY VERY BAD,THEY GOT FOUR CONSULTANT TABLES WITH ONLY TWO CONSULTANTS HELPING,EUGENE IS THE MOST HELPFUL ONE THERE THE OTHERS NOT SO BAD???

Good service

They helpfull and willing to assist

Great

Tops

Service awesome

Very satisfied ... pleasant staff.

I was given best service

Best service provider Ive ever had

Good service friendly staff

Nice one because is at center of town

Cool place with telkom wifi

Good service and Good location

The service was terrible we were told to leave because the electricity will be gone which was in an hours time the consultants started to pack and left

Great deals data packages

Pooor services they have long queue

Excllent

Service too slow, can wait for +/- 3 hours in a queue.

Good customer service.

It was fantastic

Moderate service

Service was very slow and disorganised.

Exceptional quality and service excellence

I loved their service

Enlarge store... This is town and town is always busy

Things are going well for now thanks Telkom

Love it

Not too busy and great staff

Very good ,

With out telkom we are in the dark

Great Service

Busy environment

Customer service 💯

Speedy service

Great place

Very slow service

Nice

Good service

Convenient

Good service

Loved the service

Great service