Very poor service. Was promised delivery and was not delivered on time. When asked. No one responded. Not even the sales representative got back to me. They dont care for their client or respond to their needs.

Came 2 days before they predicted. Did a great job

Had a very good time, I felt welcomed and comfortable

Very professional service! Went the extra mile, good clean reception - 👌.Will recommend to friends with Defy products.

Non existent customer service with pathetic excuses. Definitely stay away if you value after sales service as well as genuine customer service.

There service is good but not fast. Nice to be able to take ur appliances to the manufacturer for repairs.

Its exciting to get to know all the products and how it works to make life simple.

Hi... Defy Appliance & service is the worst of its kind. They havnt returned the call after putting me on hold n thereafter saying they will call me back.. To date thwy have not got back to me...

Been trying to get an agent to fix my refrigerator since Friday, the 27th of November and up until today, which is the 1st of December, I have had no response and no technician show up to fix the problem.My freezer is currently not working and whatever products I had are starting to defrost, to me this is an urgent issue and for a company such as Defy to show such bad customer service is disappointing. Honestly thought buying this brand would be good (the fridge is only 8 months old) but clearly I have thought wrong. Will not be buying their brands again due to faulty products and bad service.

Very poor service. Branch in Jacobs closed. Referred to other suppliers in Pinetown. They dont have stock. Pathetic

Everything defy under one roof. As long as you have the part number, they stock it

Wonderful experience at the Defy Service Centre. Manager, Ismail Khaki, was extremely helpful in sourcing the spares that I required. I thought that I would have to go from pillar to post but the service was quick and efficient.

Years of experience, years of success...

Defy doesnt sell parts & spares to the public. Was directed to their 3rd party agent.

Covid 19 regulation was not 100% followed,staff were in breach of regulations.

Pathetic after sales service.

Did not like it at all.

Very helpful staff. Always has the spares you are looking for. Thats why I love defy.

Take forever to get back with just the quote for repairs. Mine took a week and I had to go there and get the quote. My friends quote over 2 weeks only phoned him because I asked the service staff what had happened to his quote

The service was good. The staff seemed well organized. Keep it up!

My Defy stove was been problematic. When I called for assistance I was put on hold endlessly and transferred numerous times. I was eventually transferred to Preggie who was extremely helpful. With my limited knowledge of stoves I was able to explain the problem to him and due to his outstanding service a technician arrived the following day and repaired the stove. Thanks to Preggie for been so accommodating and helpful!

Great service from the staff. Going the extra mile to provide great customer care service. Good job.

Leaves a lot to be desired. The customer service system should be streamlined so that it does not take over an hour to purchase a replacement part for an appliance. The computer and staff are extremely slow. Management must be very poor too!

The sales office and service centre AKA Showroom in Teakwood rd Durban is closed until further notice! I was told this by the gate security guard on Feb 4. 2020. Please update the web information to reflect this. A wasted 400km round trip to visit the showroom is far from amuzing

Worst brand on the market! Ill never buy a Defy as long as i live also zero customer service! They never answer the phone!

Excellent service. Vehicle safety ensured

Well this was the worst service I have had in a long time. Try phoning in for a price of an element........got transfered from one extenstion to the next. Holding for over half an hour, phoned in a second time......explained to the receptionist what happened, she said she cant help it and puts me through to the same ringing number again. Will definatly influence my decision on buying my next stove or oven. Shocking service to say the least !!!!!

Excellent service from Durbans National Spares Manager and Sales staff. I needed to get a microwave repaired and they were so helpful and efficient. South Africas No. 1 Appliance Brand!

I have called many times to have my fridge looked into but to no avail....I was somehow transferred to a person by the name of Preggy and he got back to me with feedback and a technician arrived the same day and was sorted out.Thank you Preggy for your excellent service.Much appreciated.

I bought a Defy top loader. Endless trouble with it. 3 months now and still waiting for someone to get it sorted!! Still under warranty. I will NEVER buy Defy ever again!!!!!!

It was excellent thank you

Excellent staff

At least have the sense to answer the phone and have someone take details and particulars, such that as and when you can help you can do so. Muppets

Still closed under lockdown level 3. Just got to be patient

Very bad service. The phone number supplied goes to the national call centre but nobody answers the phone. Extremely irritated with Defy call centre

Great experience

Cant agree more.Most useless service. No IQ, apply now for a job. The lower the IQ, the higher the position.They drop calls when they dont want to work.Do not return calls.So rude when you do get through.So disgusted with DEFY.

You cant rely on Defy!I contacted the Defy Team on the 14th of February about the absolute frustration I have been experiencing with one of their machines for the past year and a half. A machine I purchased less than 2 years ago (so yes, from day one I had problems with it).To add to that frustration the retailer that sold me the machine gave me the run around with regards to submitting yet another service call to have the machine fixed under warranty.Defy responded to my message with: Were terribly sorry for your bad experience and ask that you accept our humblest apologies.We would like to escalate your feedback to the manager in your area who will contact you soon.I accepted this with the reasonable expectation that the manager will be in contact within a couple of days (that is after all what soon implies). A week later, and nothing no call from any Defy representative and after countless frustrating phone calls to the retailer I finally got feedback that a Defy technician can only come out within the next 3 days.After contacting Defy via Facebook messenger I received the following response: Hi Liz, we completely understand your frustration (I dont think they do). For that, please accept our sincere apologies. Weve escalated your query to our team as a matter of urgency.The next day a manager phoned me to arrange for a senior Defy technician to come out. I asked that the appointment be late afternoon as I work full day and cannot simply leave the office whenever. He indicated that 4:30pm is too late and we then arranged for 2pm on the 21st of February.I took leave to be home at 2pm and the technician only arrived at my house at 4:30pm!He investigated the machine, found a whole in a pipe (that he could not repair) and that the temperature readings on the machine are faulty. He said that he will have to come back as he needs to replace a sensor and and pc board and I cannot use the machine until this has been fixed.Apparently the sensor and the PC board was the problem right from the start and the previous technician that replaced the trip-switch and the water pump did that for nothing.Today is the 28th of February and when I phone the Defy support line to find out what the progress is all I get is they dont know, they are waiting for feedback.I am am absolutely disgusted with Defy!

Handed in a stove with a broken jet, after 3 days they hadnt looked at it, told us no more parts for the stove, not one phone call, incompetent technicians, had to drive there twice. Took it somewhere else who gladly fixed it for next to nothing, on the spot. Horrible waste of time and energy

There is a notice outside the Defy Factory, Durban that directed to. Tech Star in Springfield. Well Tech Star does not exist anymore. There is now a Defy Service centre in Teakfield Road.

Ultra Bad After Sales ServiceI bought a Defy Refrigerator/Freezer from House and Home at Arbor Crossing, Amanzimtoti, 4 years ago. The unit now after 4 years is rusting on the inside of the unit pointing towards an inferior product or flaw in the quality of the unit. I phoned Defy Appliances in Jacobs Durban on 21 November 2017 and spoke to Ismael, a representative from the Defy to lodge a complaint regarding the poor quality of the freezer unit. The next day, on 22 November 2017, a representative from Defy who introduced himself as Charles, contacted me and made an appointment with me to inspect the unit. To date however I have seen no sign of him. A copy of the recorded call is available for proof. On 28 November, we followed up on the missed appointment of Mr Charles and spoke to a person who introduced himself as Rodger and he assured us that Charles was attending a course and would be contacting me on 29 November 2017. Again, I have not heard from neither Rodger nor Charles. This call was also recorded and the recording is available as proof of the conversation. The bottom line is that South African manufacturers are calling on consumers to buy South African products and then they sell us inferior products without any after sales service.

Worst service,

Googled this morning said it was open 8 am to 4 pm drove there from Pinetown to find out they closed. Not good at all what about my time and petrol getting there . Not a happy potential customer at all. Needed advise and spares for my microwave.

The service is good, but they dont have someone to welcome their customers and show them directions.

Clean and safe

DEFY is the worst brand you can purchase. It has the worst after Sales service ever. We bought a Defy fridge on the 08/10/2016. On Delivery the units door didnt want to close they replaced it with new unit. New unit didnt last 3 months then this and that broke we called Defy few times every time they repair something and the fridge work for a month or two then it is broken again. They replaced it again in 2017 new one broke in December we called them on the 19th of December 2018 and only on the 09 of January 2019 a technician came to just see that we are not lying the thing is broken. Service Manager Lucas phoned and said he is not happy with the report he wants to send out a other tecnician and the Tecnician would come today the 15th of January 2019. I tried to phone them few times today they just dont answer or they put you through to someone and then just simply hung up. DEFYs Slogan you can Rely on Defy. And that is a lie.

Terrible service I bought a Defy DTL149 13KG METALIC TOPLOADER it worked once and after that only puts in about 5kls water and you have to fill it up with buckets to get to the correct lvel for it to work while I have been waiting 3 weeks now for spares to arive to fix it. I need a new machine..

Very helpful properly organized que system security check well done

Lots of promises... we will be there tomorrow... but NO ACTION. Very disappointing service!!

Absolutely shocking, shocking service from Durban repair center. More issues than I care to elaborate on.

The courier service provider, that the online spares uses is pathetic. If i had known it would take so long i would have rather driven to Midrand. Will not recommend the online spares. Maybe if they change the company they use to deliver.

Worst service ever received from a retailer and distributer. The queue would never be long but its a 30min wait for every customer due to the poor attitude and lack of knowledge from staff. Phone lines are hardly answered so rather pay more and deal with Hirsch after sales.

No answer. I waited for over 10 minutes. Still no response.

Extremely helpful and knowledgeable Sales person.

I had a pleasant experience with helpful and efficient staff who are welcoming and approachable.

I could not pay on my debit or credit card for some reason. So I had to use cash.

I bought a Defy fridge and it started giving problems after 6 months. The fringe is still under warranty and after contacting defy about the problem it has been 2 months with no help from Defy. They said the will come have a look at it. After manipulate phone calls and emails defy still has not come to collect the fridge. Very poor communication and service from defy.

Service sucks. treat you like rubbish. I like defy appliances but I tell all my customers not to buy there appliances, rather buy lg or Samsung. if you need spares rather go to hirsch they do appliance spares. I didnt even want to put up 1 star but I,m forced to put up at least 1 star to post this. oh and this isnt a 1 time problem I always have hassles with defy, they will always talk to you like you dont know what you are doing.From the owner of Abokuvuma Repairs and General Trading

It was painless and staff have good product knowledge

Directions can be clearer. Procedure for assistance can be displayed or explained

Taken my Defy micro wave oven back to Durban branch twice now. Picked it up this afternoon. And it still does not work. Turn table is not rotating. Thats why I took it in for repairs

Good friendly staff, service as expected

Defys service is pathetic. There spares departments never ever answer the phones and its useless complaining because there managers wont return ur calls either .

Ai I prefer KIC to defy fridges. I bought a double door fridge for R17000, within a five years its not working, ai

Hi, very disappointed, called to check if the sales shop was opened this Saturday, told yes, only to go there and it was closed, Gate 5, also arranged transport to to deliver , had to pay the guy.

Best product.

Better than trying to buy from distributors. Lot cheap too

Great service.

Its a manufacturing site for the company, looks organized

Awesome

Has all the spares for Defy appliances but prices are high on some spares

Nice technology

Very poor serviceYou got to wait a long time to be served and then there is no stock even after confirming stock telephonically

Poor Spares Sales Team n Unwelcome Cold Atmosphere

Good service.

Not open on weekends. Closed on public holidays.

Great service. Short wait

You get all yyour needs in terms of all defy appliances spares and other brands

Awesome

Very cheap and only guarantee Is less

Not recommended. After 8 minutes of playing Rugby with my phone call, I am told that I need to call Teakfield Road, Jacobs for assistance. Pathetic!

My service was first class

Very helpful sales team

I Got transferred 6 time and cut off twice!!! disgusting service, eventually someone tried to help me and gave me a name and number to speak to in the spares department. when I go through and ask for him his PA says his not the person I should speak to and transfers me to reception AGAIN!!!!!

Very helpful and friendly staff!

Quite a long queue. Slow service. But they had the part for my 10 year old washing machine!

Friendly service .

Courteous,knowledgeable and efficient sales consultant

Great value for money!

Very helpful

Good service

Service good with friendly staff.

Helpfull staff.

Excellent service👍

Bad Services. Long wait.

Helpful and great service

Very bad, Reception is never available to answer your call.

Waited 15mins to get served

Excellent service

Not good place to be at peak times.