Profesional service offered. Enjoyed shopping

I commend your team especially Lerato from your technical support, she has always displayed a high level of professionalism and dedication each time l need tech support. The sales team is great too. I take exception to one cashier lady whos shown such unbefitting conduct in her service.

Excellent service. Staff members were very helpful, with an uplifting, enthusiastic attitude. Would definitely recommend.

Nice store, good selection of products on display. Sales assistant was fairly well informed.

When you know exactly what youre looking for youll find it. Service not great but not bad either, just luke warm. Grateful for the wide range of products always.

2.5 stars. If youre looking for a not-so-lekker experience, the rude staff from this branch can help you out.

Well where do I start...You phone them to ask about a specific tablet then they say yes we have stock after buying the tablet you find out its a 2nd hand tablet that was returned to the store. I phoned them asking whats happening and all i get as a response is sorry. After telling them that you have asked if theres stovk they gp yes but all of them have been returned and is open. Very poor service from Incredible Connection in Centurion mall. And then you walk in to return the product and the attitude you get is jusyt unacceptable

Excellent service from Mpho (IT Technician) my laptop is back to normal and price are reasonable and i was thinking he going to charge me arm and leg. thank you so much, im so happy

Poor service. Will never buy anything from there. I bought my laptop at Makro, I dont care whether it was a bit expensive but I am happy. Nonsense store mxm. Even 1 star is a waste. Next time make no stars

Awesome service and they have quite a range of products. I really like the stuff they have.

Great stuff. Thank you very much!Special word of gratitude to Lerato from your Tech Support Team. Keep going at this standard guys!!

Dont waste your time! Useless service got lied to and hundreds of calls later and nothing is done nor was a solution found. I wouldve given them 0 stars if possible. Nomsa, the lady that helped me seemed as if she could not get rid of us sooner, we needed something urgently and she simply refused to help us find a better option or solution. I really wasted my time.

Really poor customer service, and only 1 staff member had some technical knowledge or could try to understand what I required

Very friendly service and not bad prices!

Rather go to a different branch or to another store franchise completely. Staff is not helpful at all, they turn you away. You have to call them constantly to follow up on a contract status. I urge you, if you are looking to upgrade or take out a new cellphone contract, look else where. You have to beg them to do their jobs. Rather go directly to network operators, you will not be assisted by going to this branch.

The service on Saterday the 08/05/2021 10:00 were poor..very poor actaullý no service at all. 5 people working there were chatting to each other and nobody even glanced im my direction ae I was standing around there for 5 min ...and I walked out..you lost a R20 00 sale...

Loved the service quick and fast

This was my first time in this store and received the worst service even 1 start is not worth it

Very good service!

Got tired of waiting got someone to open the display case for my purchase so I left.

Kak service dont waste your money coming here. Incompetent staff. Id give it zero star if possible

Unhelpful staff...didnt get much service so took my business elsewhere in the mall

Staff are so incompetent its not even funny. Went to purchase an item, the price in store was different from that which was online they said it was an online special - no where on the site did it say online special. Asked if a manager could help us-no we had this problem before and same result. Asked if I could order online and collect it store no again then they left. After browsing the site I saw I could order it and collect in store. Some people dont deserve jobs

Not intrested in makeing a sale could not be bothered to help over the phone.

I dont know if it was my lucky dag but the staff was on 🔥🔥🔥🔥

The phone number doesnt work. You should have it removed or checked but this is bad service

Staff are fast and efficient. They have a large variety of products but wait for their specials, they are mostly always overpriced.

Sent in a Lenovo Laptop through Incredible Connection Centurion on the 3rd June 2020. No feedback received... Phone incredible connection - they do not know and say we must wait indefinitely to get the laptop back. Can I report the laptop as stolen? Can Partserve fix the laptop?

Karabo offered excellent advice and service. Staff were friendly and helpful.

Not helpfull

I was so worried when I saw the 1.9 star review. But it was the only one that had what I needed so I had to go. I was so pleasantly surprised. I called up front to check they had what I needed, I reached Ithumelang who was so nice and friendly. I went in, paid and left a happy camper 😊 he also gave us advice and helped us for our other needs

Customer service is excellent

I would recommend a different branch if you wish to receive service of any kind. Today, O wanted to purchase simple cell phone accessories but it was a struggle to get anyone to pay attention and lend a hand. There were three customers in the entire store. Better luck elsewhere.

Shocking (lack of) service! Took in a computer yesterday morning for them to test the display card. They never gave me any feedback, so I went there this morning and they havent even touched it yet, so I took the computer elsewhere. Wanted to buy a printer as well on the same day, waited around for the salesman to bring it so that I could pay. After 20 minutes of waiting, the salesman was nowhere to be found so I went elsewhere and got the same printer for R200 cheaper. This place wont see me again.

Frindly service

Good prompt service. Recommended

Really not impressed. I was at the mall at reds branch for a tv and was told they dont have stock and I should call Centurion branch for stock ( and that I cant buy in store)... So phoned Centurion mall branch 9 times answer. Eventually went there and no one was even looking my way to assist me. The shop is definitely not full as only a few people are allowed in. I then waited for someone to pass and asked if they can help. He didnt really know what was going on and while I was trying to figure out the specs of the tvs he was standing next to me watching spongebob and laughing...... I then spoke to hubby on the phone and said Ill just quickly check next door as well, where he told me that ag next door is cheapest anyway... He could have had a customer purchasing a R6000 tv from him but rather he didnt even care? At this time I was so desperate after goinfg to 5 different stores without any luck...

Good Day,I’ve bought I computer online from Incredible Connections on Wednesday. The next day they delivered a broken computer. I bought this computer because I urgently needed it for Sunday.Since yesterday morning I tried phoning them, numerous emails, live chat, facebook messages explaining the urgency of this.I can’t get anyone to respond to me in a helpful manner. They refuse to give me a telephone number or email address for a manager that will maybe be willing to assist me. I only get robotic answers explaining that it is going to be a long process. But I need this to be sorted before Sunday.I am being penalized by processes that are not working and only hit a brick wall with it. I want to speak with an actual person at incredible connections who are willing and able to help me in time.I am not interested in doing business with them. I found their services to be record breaking shockingly bad. I want a refund asap. I need my money back so that I can go and buy another computer tomorrow from a honest less corrupt company.I don’t see why I have to wait to get this done. I paid for a new working computer and I did not receive it.

Good day,I have decided to express my utter disgust and disappointment with Incredible Connection here on Facebook since Incredible Connection didn’t give us a chance to state our side of the story.As I am sure some of you have recently received an e-mail from Incredible Connection that the item(s) you ordered before the lockdown commenced could not be delivered / supplied because the item was erroneously added to the website with the wrong price. Now I understand that this can happen, but when such an error is discovered the customer should be notified immediately not almost two weeks later.My boyfriend and I ordered an ASUS Dual GTX 1660 SOC graphics card on 23 March 2020 that was listed on their website for R 1 919.00 (incl. VAT) with limited stock available a few minutes before the lockdown was even announced. After hearing that our country will go into a nationwide lockdown, we accepted that the item would not be delivered until the lockdown has lifted.Yesterday, 8 April 2020 at 15:31 PM, we received the following email:“Good day Valued CustomerHope this mail finds you well.We confirm that Incredible Connection is a brand wholly owned by the JD Group, a subsidiary of Pepkor Trading (Pty) Ltd, and that this response is addressed to you on behalf of Incredible Connection.Please note that all our terms and conditions at the JD Group are subject to the Consumer Protection Act 68 of 2008 (CPA) and in no way override or circumvent any rights a customer may have in terms thereof.An error occurred on the Incredible Connection website, which resulted in a product Asus Graphic Cards Black being sold to yourself at the incorrect pricing – Unfortunately this was a clear and blatant error on our website and we will not be able to honour the product at the discounted price paid.Firstly, please accept our sincere apologies for the obvious disappointment this error may have caused you – Although we have processes in place to prevent these mistakes from happening and catching these errors before going to print, on occasion mistakes do happen and we apologise for this impacting on you.Any monies paid over to Incredible Connection for this transaction, will be reversed back to the card that made the payment and refunded in full. If you have made payment via EFT , please respond to this mail with your Order number and banking details.We regret this error and would once again like to apologise for the disappointment this may have caused you.Please accept a R150 voucher that will be loaded onto your profile.Should you however not be satisfied with our answer in this regard, you may contact the Consumer Goods and Ombudsman.Outraged, we responded the next day via an e-mail that stated our dissatisfaction and that we do not want a refund and we do not accept the voucher. We want the item we ordered and paid for at the listed / advertised amount with reference to Section 30 of the Consumer Protection Act. On Hello Peter we saw various posts that contained the same frustrations that we have experienced for various products. I should also say that in our response e-mail we stated that we will contact the Ombudsman and post to Hello Peter and Facebook.I do not know if they have read our e-mail or not but a few hours after we sent our response, we received an e-mail from Incredible Connection that stated the following:“As per your request, we cancelled and refunded you. Your money should reflect in your bank account within 5 – 10 working days.”We did not request for a refund and we did not use the voucher and we never will because this is unacceptable. I also want to mention that this didn’t just happen to a few other strangers as well, but to a few friends of ours who also ordered the same item we did, and they too received the same e-mail. They have already lodged complaints with the Ombudsman and ours is soon to follow.I will never shop at Incredible Connection again nor recommend anyone to do business with them.

Worst service ever! Rude and attitude is all we got from the ladies that work there. Not very bright either

Dont mind the 1 star its only there due to the lack of a 0 star... When you visit here make sure you have alot of time to spare because you will find yourself wondering around the store all alone with no one to assist you, one person chills at the counter while the rest are at the back room. Really disappointing from such a reputable store.

Cellular and credit department really Slow service. . . Rather go to menlyn

Service and prices are good.

Lack of accountability when products are faulty

Carol was so friendly, helful and informative when we bought our new pc. She even took time to register the extended waranty. Our software was even installed in no time by them. Prices are not too bad either.

A bit slow in customer service and confusing and pricing is a bit higher than other branches

Friendly staff

Ridiculously rude and unfriendly tech department. We had to wait for the tech lady to come back from her shopping, with atleast 8 employees standing around the shop. We wanted to return an electronic clock. She rudely came into the shop with her shopping bags taking her time. When she eventually helped us she was rude and made it clear that she didnt want to help us. The warranty had expired 5 days ago, but this was a problem we had struggled with for about a month. This shop will definitely not be recommended by me and will not see me again.

Bought a gaming laptop worth 25000. During warranty period i start having battery issues. I sent it in for repairs, 2 weeks later i finally get my laptop back, problem NOT fixed. I sent it back again, 3 weeks later, problem still NOT fixed. Now im wondering if i should send it back again, or just give up and accept the situation? Useless.

Great shop

Good place for électronics

Very good service

I called to find out if they had an iPhone 6 Plus charger/adapter. I was put through to sales but no one picked the call until it went into voicemail. This shop had s shocking service period

Better service

Nice tech shop

If it were possible I would give this store a 0 star rating.

The worst service NOT EVEN GOING TO TRY EXPLAIN WHY JUST BELIEVE ME ITS BAD

Im amending my review from a 1 to a 5 reason being that my complaint was addressed by the branch manager and remedied.

Not so incredible

Good service

Very accommodating

NOPE THEY WILL THINK IM RACIST

Good one

Good