I have brought 2 laptops from them, and they done an amazing job ensuring that I get the exact laptop specification that I needed for graphic design or photography related works. Their delivery of the products is also very fast and reliable. They also are amazing when it come to the laptop warranty, because they are so fast and efficient on sorting out any issue on the laptop, and they also ensure great communication and delivery of your laptop. If you a nerd who love computer or work in a digital design industry, Evetech is the right company to work with when it come to finding the right PC or laptop for the work.my rating for them is definitely 10/10.
13/10/2021Always double check to see what youve order is actually in stock.I just found out that even if the site says there is stock, payment is accepted and you received a confirmation email that Evetech can still come back after everything and say out of stock.No sorry or we made a mistake, just the item youve order is out of stock.Other than that they are really well priced and I havent had any other issues with Evetech.22/10/2021Got everything sorted. They supplied me with another similar part.
Extremely happy with their services. They are very quick to respond which I appreciate. They are a tiny bit pricey but definitely worth the money.
This is by far the worst company I have EVER dealt with. After spending R42k on a custom built pc we have only been met with issue after issue. We got this PC a week ago and now this is the second time we have to bring it in to get fixed. Their technician Andries had the balls to say its my fault that he couldnt do extensive testing as I said it was urgent!! They had it for 2 days and thats after Anton told me only 1 business day because we get priority. I dont mind waiting but then do your job, now I have to go back a second time to get a brand new pc fixed!! The list goes on!!Items missing from our boxes, VDG cable, a power supply cable, the extra cooling fan and all the stickers. When I got the pc back after the first fix ( which was yesterday) there were scratches on the glass and chips the computer box.
I must admit when first query to make a purchase the service was great as well as the swift delivery. In the end I would rather have preferred not getting a timeous delivery or receiving a response.Purchase a gaming laptop from these guys and near a month later some features stop working. Since then Ive reached out but was basically given the middle finger as to after sales service. If you thinking of buying from them then maybe re-evaluate whats really important, the fake smile or the actual handshake. So sorry I opted to purchase from them.
I did a fair amount of research before settling on the Cougar armor Gaming Chair and then decided to buy from Evetech as they were about R1 000 cheaper than another online shop. Great decision - Evetech fulfilled every undertaking. As to the chair - everything I expected: comfortable and every part works as it should. Easy to assemble as well.
Had a very good experience with Evetech.Bought a R32500 gaming laptop for lockdown from them, its motherboard just went now more than a year later and they gave me a full refund.Thanks Evetech!
I have only received excellent service from the Evetech team and I wanted to commend them for their superb efforts! Their warranty claims are handled smoothly and you are constantly updated along the way. Not to mention their great prices and price match feature!Life long customer secured.Thank you Evetech!
Great service, great prices, replaced a previously owned laptop for 3 top notch laptops in the same price bracket. Highly recommended
Great prices, highly skilled staff. I can seriously recommend Evetech.
I have purchased a lot of products from Evetech before. Good value for money but they have slow service.First complaintThe website needs some updating, especially their mobile website. Its 2021 and the website looks like its made in 2011 and its not mobile friendly!Second complaintThey are very slow even from previous products that I purchasedI ordered two networking products a week and a half ago (22 August 2021) . I had to follow up on Monday (30 August 2021). I asked whats going on, why is my order not being processed? Answer was they dont have stock. What if I didnt ask them?Why didnt they just let me know?So I suggested an alternative and yet again my order was not being prioritized. Its Thursday (2 September) I had to email them once again demanding action.It got resolved but I must say this is poor,
OUTSTANDING SERVICE!!!!🙂THANK YOUI was sceptical at first because of the negative reviews I read , I was proved wrong upon delivery and Im very happy to say that evetech provides an outstanding service of building quality high end computers. When something was missing from the box, their customer care was fast and aftersales support outstandingly eager solve the issue and delivered within 2 days.Wanted to wait at least one week before I gave my review to test my system out completely, and its a beautiful machine with endless power that can tackle any task.I recently ordered my computer off of evetech, under home and office computers. I setup my build online, spoke to a sales consultant to get a better understanding of how everything would work. Place my order and waited for a week, it took a few days longer to get to my house, because of all the public holidays.Everything was perfect they were set up and the build was very well put together. All my cables and boxes were provided, and nothing was left out.My only issue was with the delivery company because they are a bit rough with the computer,as you can see in the images are provided, fix your website make it mobile first responsive ,its very sluggish and needs a update,other than that well done evetech.Happy customer indeed 😃
I did have a few hiccups with faulty product and courier damage (not their fault), but even then they provided me with a BRAND NEW 100% WORKING PC. They replaced all my parts and helped me kindly with patience.I will definitely recommend Evetech. They good to help difficult customers and give exactly what you pay for even more! Good affordable products and services.Thank you Evetech for everything!
New laptop ssd drive failed. Logged enquiry. Very helpful people. Knowledgeable people. Darren was great.
Still the old tried and trusted Evetech. Nfot sure how I feel about their new location.
I had very specific needs and Ulrich from Evetech was very helpful in finding the right product for me. Payment and delivery was smooth and seamless, and everything went exactly according to the timeliness provided. I am a very satisfied customer and highly recommend the company. Very happy with my new laptop!
Evetech refused to back the warranty on a Steelseries headset which was still under warranty, and even threatened me by saying they have the authority to cancel my warranty all together. Since then, we have bought two processors, two 3090 cards, Ram, Boards, cases, etc. etc. all in excess of R125 000 from someone else. All because Evetech wont back their products warranties. I now use them as a mall to find what I like and then buy from someone else. Wootware and GTR Computers are MUCH better when it comes to pricing and after sales service. Evetech, your customer service guys know how to lose business.
Edited*Evetech made me really angry when I enquired about the delivery time. I feel like the customer service guys need to be spoken to by management. They led me to believe I could wait up to 14 business days for my PC (which, when you include weekends is over half a month.)Luckily I didnt wait that long but I still feel 10 days is a bit much.However, the PC arrived and was well packaged and everything was put together nicely. All the original packaging for each component nicely packed.Everything works as expected and overall I am happy with the PC.
Best Experience!! This company has come a long way, one of the best experiences I have had with any online store when purchasing and after sales!100% recommend!
Great and quick service! ordered my laptop and received it the same week. All in perfect order! Super happy with my purchase!
No flies on these guys. Prime quality products, at unbeatable prices. Also the transition from receiving payment to handing theitem over to courier is seamless. Just wish there was another branch down here in Cape Town.
First time purchase, Im very pleased all arrived secure, courier was a tad slow but its understandable its a busy point in the year. The support team reply in good time and give your enough info for you to understand. The big thing is the kit spec was honored , definitely recommend Evetech and will be getting my laptop from them soon.
Excellent service received from Evetech, I emailed them this morning to place an order to be collected at Evetech, Xavian immediately responded back, I made payment and collected goods before 15h00 today, we didnt even wait 5 minutes for the goods when we arrived.I will highly recommend them to anyone!Thanks Xavian for your excellent service today, much appreciated.
Very good service, I selected the incorrect package for the order, Emailed Evetech sales asking them to correct it for me, which they did in a short period of time and received the correct order shortly afterwards. Thank you!!
Exceptional customer service. I love the way they communicate with you from the day you place your order, absolutely astonishing keep up the good work evetech.
Nothing short of 5 Stars. Just managed to snag up some beautiful MSI gaming Z trios. Decent pricing and excellent customer service.Credit to Cameron. Keep up the good work bud.
The sales team seems to be a bunch of copy and paste ninjas.I asked maybe 4 different salesman/ ladies why my parcel was 9 days late and got the exact same answer 4 times.Not very helpful or caring for a service orientated role.But I digress.It’s all about profits and not so much the customers…
I was off to a rather rough start with my first order at Evetech having to send my new laptop back as it had a manufacturing problem. I loved the device.These things happen. One thing was their phone were always busy, very understandable. Their emailing system is preferred and great with responses.Khalid from the support team helped guide me to find a better laptop but with a slight price difference. Even though the price difference was a bit much it was a better deal then the first oneI am happy to say that within three days of my laptop being shipped back I have a new laptop being shipped back to me. Its quite funny as my first ever laptop also had the exact manufacturing problem. It was nice that after all the saga it was sorted.Thank you for your patience with me and spending your time to guide me through getting the laptop that would fit my needs Khalid. It was a bit of a long process but happy to say I have a new laptop coming in :)One thing to always remember is yes these things can happen, but at the end the support team is trying their best to accommodate your needs. I commend everyone in the sales / support team, its a tough job!
Fantastic service and speedy delivery, thanks Xavian.
I had some bad experiences in the past with Evetech and their staff,But my faith has been restored today by a gentlemen going by the name of Rudolph. One of the rare employees that cares about customers and delivers good service. Thank you.
1) Quality of products are fantastic2) Excellent Prices3) Excellent ServiceI have used them multiple times and have never been disappointed. Would definitely recommend to anyone.
The online shop is great but the process for collection is horrible.
If a no star was possible i would give it that. We tried to do a warranty claim but in the end we had to go out of our way to track down the manufacturers and beg them to help. Thankfully the manufactures helped us out in the end. Evetech was no help to us what so ever and consider the insane high cost of the components we expected much more. But sadly they simply refuse to help. i have no confidence in Evetech and if you are considering to buy from them make sure you understand the warranty process and get it in writing. Be very careful.
Had a lovely experience with eve tech. Received my order earlier than I expected, even though I had a lost minute change in one of my components. They rep[lied to all my emails and answered all my questions. Updating me every step of the way.
Eveytech have never steered me wrong and has always had the product I was looking for. Even if they didnt they always had staff on call to offer an alternative. Or usually a better take.
I heard a lot about how good Evetech was but with my first purchase it will most certainly be my last, I was first told 3-5 days delivery. After contacting Evetech after a week had gone by a asked what the problem was and was told I have to wait another 3-5 days. If youre ever going to purchase from them, dont expect what they say because this is rubbish, making you wait at your house for delivery that is promised on a certain day.
Prompt service, no complaints here. Really happy with my products, would order from you again!
I am also one of those that would give -5star ratings for service!! Pathetic to say the least. Buying a laptop and organizing to go and pick it up was an excellent experience. Then they absolutely blew it by taling 55minutes to get me the laptop somewhere in that building!! Without any helpful staff. I had to phone them from within their own building to ask for help on finding it!!
Amazing Customer care, was able to navigate my first PC purchase with ease, in spite of my own errors, the staff are incredibly helpful and understanding. Very much looking to the countless hours utilizing their products!! Recommend to anyone looking for any electronic equipment or related accessories.
The ordering of equipment was painless. The staff was very helpful in answering questions and giving details and even though they receive a lot of emails they answer as fast as possible my order confirmation and payment confirmation came in the same day. I also had a cancel request for another order I did not want anymore and they were kind and dealt with it within minutes with instant replies. its going to be a while before I get my product but for customer service they deserve a 5 out of 5 rating
HiI have placed two orders with Evetech thus far and wish to indicate that there seems to be a significant delay in your courier service delivery relative to other retailers. Order and payment before 8 am on Friday and still no delivery on Friday. You charge extra for delivery on an item over R5 000 and seem to take 5 working days to deliver. This slow turnaround will negatively impact your business. Please indicate when my order will be delivered.Many thanksJohn
Takes 10 days to get an item from Evetech, which is 7km from me. Worst online shopping experience ever.Its the 21st century, a guy on a horse could deliver faster than you.
Bought my pc here, never regretted my decision. Also excellent service.
Love the website but when i got my pc I had to take the motherboard out and reinstall it. My internet cable wouldnt fit through the openings because the motherboard was not lining up with the the openings of the case. Feel really disappointed that this is what i got after waiting very eagerly for two weeks.
Expected delivery Thursday, Package arrived 9:30 Thursday Morning, Pc was prebuilt and assembled before arrival. Exceeded my expectations x100. Thanks for the great service Evetech Team !!!!! 🔥🔥🔥
The service is excellent! I bought new headphones and collected it the next day. They also offer delivery services.
Amazing service. Thank you Michael and evetech team. I have no complaints regarding my order.
Great service, needed an upgrade kit for one our work PCs and received it in no time. Great email support for all my questions! Will definitely use them again!
Amazing prices and service.
Quick and easy online company providing laptops and computers in different configurations at reasonable prices. I selected a laptop on their special list and after paying online, it was available for collection 90 minutes later. Deliveries are also available.
Best pc place ever. No problems with there service at all.
Very bad customer service from Evetech. I ordered a bundle and got incompatible motherboard. They said they will send a new one but I must return the first one before they do. I stated that I cannot sit without a motherboard as I am working from home everyday. They still refuse to make this process easier for me even though THE MISTAKE WAS ON EVETECHS SIDE AND NOT MINE!!! They should have sent the correct motherboard the first time honestly....
Evetech definitely offers some of the most competitive pricing for most PC related things. I have ordered multiple peripherals and PC parts, as well as built an entire PC using them.Generally speaking, the service is good. There are the occasional hiccups, but they have all been resolved pretty swiftly after getting in contact with management.All in all, I would recommend evetech. I would appreciate it if they would stock more niche items though. They dont sell any Artisan products, and they only have the razer orochi in black which is a huge disappointment.
There was a problem with the warranty of my laptop, I bought 2 years worth but on the dell service center it showed as 1 year(witch already ended). I contacted there support they said they will fix it within 5-7 working days. 10 working days pass, I contact them they said sorry but we are still waiting. Now its been just under a month of waiting ad still no reply and I still have no warranty on my laptop.EDIT: They have fixed the issue :), but overall you should buy from evetech, they have large and varied stock, decent priced and a really good support staff, not a 5 star as for the warranty but overall they are good and on my opinion the leading computer shop in south africa.EDIT2: They purchased me an extra year of warranty for the inconvence, they now deserve the 5 stars
Ordered on Sunday, payment was confirmed as received on Monday, my router was collected from them on Tuesday, and I received it on the Thursday morning (with the Wednesday being a public holiday.The sales rep appeared to be named Jay on the invoice, and honestly great job on their part. Aramex also seemed to do well, granted they have a branch here where I live.
Brilliant and reliable service. Ordered a new monitor yesterday and delivered today. Great job Evetech
Best online computer shop. Thank you Vos and evetech team for the great service and for always being friendly.
Competitive prices. poor customer service. Ordered a headset for my son 6 days ago. I live less than 5 km from your store in centurion. Still waiting for delivery. This is not the 1st time. a Week and a half before X-mas I also bought something on their website and only received it in Jan. Try explaining a late Xmas gift to a child on Xmas considering that I ordered those components and waited for more than 2 weeks for delivery. How come it takes Evetech 4 to 5 days to hand the item over to the courier? This is a seriously bad customer experience.
I ordered a full new system from Evetech and was assisted by salesman Dane. I was new to PC building and Dane went to a great amount of time and trouble to assist and advise me on my new system. I would recommend Evetech and Dane very highly for anyone looking to buy a new PC.
Evetech offers a wide range of computer related equipment. From ready to go to custom build machines. Ideal for hard core gamers who like to customise. Something for small to medium budgets and then also the high end stuff. They also from time to time offer great specials. Join their mailing list and see for yourself. Enjoy!
Their warehouse is big rather than their previous location, service excellence as always
Just called Evetech, to hear when they would get stock on certain items, i spoke to an Evetech consultant and he just told me they wont be getting stock at all and just hanged up on me before i could ask any further questions.Evetech can learn the client service some people skills and manners.
Beware of Evetech offering 3 year Fetch and Repair Lenovo warranties, this is not the case as I have been informed. Expect to be without a machine for a minimum of 3 weeks possibly more. Promises of calls, follow ups are covered up with lies and cannot even return calls as promised. Disgusting after sales service, zero feedback. I would suggest another re-seller if you are in the market for anything IT related.
Evetech is an example to all companys in south Africa. Dealing with them for years now and always willing to help and really go out of there way to assure that customer needs are met.I comment the staff and owner of Evetech!!!keep up the good work and Thanks from the bottom of my hart for your excellent service and dedication to customers. If you buy from them you can have piece of mind you are in safe hands.
I am based in Cape Town and was referred by a friend. At first was nervous after reading negative reviews on Google and Facebook. Two weeks later and I have received my custom built PC! Its perfect and Im very happy with the service I received. I got quotes for exact same spec from two separate companies in CT and the best they could do was R6000 more than what I paid! Thank you Evetech, great price and worth the wait.
I received an excellent product as well as excellent customer service afterwards. I am very happy with my Evetech experience.
No nonsense warranties. Pc didnt boot, took it to evetech and they fixed it within 24 working hours. Free of charge.
Really difficult finding AM4 retention brackets once youve lost them.... Luckily Micheal quickly helped me out and provided me with a full set of brackets, and I could install my new cooler for my PC. Really great service!
Unbelievable service, would recommend Evetech 100 times over. They are helpful and quick to turn around any queries. Thank you for the fantastic service
Very slow service. I was told they would assist me within 15-30 minutes. After an hour snd a half we were told to rather come back the next day.They either want you to pay with cash or EFT. they charge you about R1500 more if you want to pay with your card.
So friendly. Just note they always busy, must be because they so popular
Great experience working with the team. Great service, prices and products
As much as Id like to give Evetech a much better review, I simply cannot. You guys NEVER have stock of ANYTHING. Its not comforting to see so many out of stock banners permanently on your website, even pre-COVID-19
I recommended Evetech to a friend because of their cheaper prices. She has just had issues with the laptop from the start and very little help from Evetech in terms of customer service. After they took her laptop in for a fix, the Microsoft Office license is now suddenly expired and Evetech now claims that they cannot help her with this. This laptop is still brand new, but no Microsoft license??? It wasnt the cheapest laptop either.
Excellent service! Great response times and friendly staff, keep it up guys!
In April 2021 I bought a Corsair K60 RGB PRO keyboard from Evetech. It has a 2 year warranty.At the end of last month it started giving problems and i returned it to Evetech for RMA. They arranged the collection and covered the cost. They found fault but could not replace it as they do not have stock. I then requested a refund as they did not have anything in stock that i wanted as a replacement. I expected a fight but Evetech immediately agreed to give me a full refund. They processed it and i received my refund on the date promised. No issues and i actually feel bad for expecting them to put up a fight.Excellent customer service. Thank you Christo for your quick response and great service. Will do business again with Evetech.4 star as my order did take a bit long to be delivered in April. But it is no train smash.
Overpriced and unfriendly customer policies, beware of trusting them with your money. They resist refunding in anything other than store credit if a return is necessary, claiming their policy entitles them to deny you cash refunds. You pay unreasonable handling fees (a high percentage of the order value rather than a flat fee - does that make any sense to you?) when they send an incorrect/broken item and customer service will try to convince you that said fees are legal. According to the CPA of 2008, South African consumer law protects us from these exploitative fees and I have found that when they are challenged on these policies, the fees are waived. I do not like the idea that Evetech is in my opinion taking advantage of clients who are unaware of their rights as consumers.Deliveries are usually without delay, and items are usually functional, but for this inferior service, they charge a premium. For these reasons I have awarded two stars, but besides that I have nothing positive to say about my experience with them.
Always knowledgeable and helpful service. We ordered a pc online and they had amazing covid guidelines in place when we went to collect. We got to the gate, gave our order number, waited not long in the fresh air, and had our pc brought to us and loaded into the car. The man helping us went through everything in our order and went above and beyond with his explanations. Oh and even though the order was supposed to take 2 weeks, we got it extra fast in about 3 days after placing the order.
Very disappointing first experience. I went to the store, had to stand in the sun, could not get much advice. There was no first come first served. Whoever shouted the loudest got served first. I then had to pay more for the experience, because I could not do an EFT, even though I had a debit card which would not mean more to them in bank charges. I dont think that I will buy here again
We purchased a laptop from Evetech and upgraded the ram. After 6 months the ram upgrade failed and we retuned the machine only to find out that they do not use Dell genuine parts. To make matters worse they wiped all the data from the machine. All we got was we are sorry. Will never deal with them again and infact would discourage purchasing equipmnet from them. Very unhappy!!!!!
Delivery services are great and friendly order a few things and within 3 days of order I got my things
Very limited stock. Unwilling or unable to source components that are not listed on the site. Confusing and error ridden delivery/collection/lead time schedules. With so many other online retailers in this space its a wonder they are still in business.
I was surprised when I had to collect my laptop from outside the gate and do an EFT on my phone. However, the gentlemen who helped me were knowledgeable, polite and helpful. I was told they dont have a reception and showroom any more and are moving.
Great service, however, please stop using ARAMEX for deliveries!
Delivery and receiving the stock you bought is always a issue with Evetech. Their pricing aint bad which is their success. Get it from them if you are prepared to wait.
Great customer service and item delivered as per the exact specifications.
The speed of processing purchases is very slow, from online order to ordering at the store. Quality is good though.
The worst customer experience I have had with a company!I bought a laptop on their site with the expectation for it to be delivered a week after I purchased it. 2 weeks go by and the laptop still hasnt arrived.I received an email after 2 weeks of waiting, that they unfortunately no longer have the Laptop available. I have to choose a different one, with the options they send me being a lot crappier than the one I ordered. Why have it on your site then?I called in to just ask what happened, instead of getting an apology and helpful person on the call. I get someone who just ignores the problem and doesnt wish to assist me. He cant give me any explanation to why this went wrong. He just requested that I respond to the email.I requested that they reimburse me, and they havent even contacted me. I dont know what kind of business they are running but they arent in it for their customers.They will never get business from our Company again, and I would urge you to do the same, rather help a company that looks after their customers.
Very impressed with there service, would recommend them any time.
Ordered a product online which is in stock...I literally stay 10minutes away. It takes them 4 days to deliver?! How is something like this possible?! It takes 5 days for Amazon to make a delivery from some obscure place located on the far corners of earth. I offered to come and pick the product up...but to no prevail. Not cool.
Really disappointed.Bought a cougar chair on special and got it in no time. Saw the box was opened before and paid no attention to it. The chair was missing 3 items and the frame was damaged! I requested RMA, they picked it up, inspected it, and told me that there are no chairs left to replace it and my only option is to get store credit, but my chair was on special and there arent any chairs that I personally want at that price point. Michael was nice enough to keep me in the loop but the business model in terms of RMA is so shoddy, how can you not have RMA stock for replacements?You lost me as a customer.
I know no better place! Excellent service, friendly staff. Always ready to assist!! Would recommend :)
Be very aware these people sell intel products which Intel International does not acknowledge the guarantee on.Or does not want to export legally to them for replacement.
They have good prices and a nice website, they just really need to work on their customer communication. I am very happy with my received products however they were very slow with sending me information on invoices, order processing and booking for shipping. It took about 4 business days to receive an updated invoice - and I had to ask for the updated invoice even after they said that they would send it. It took another few days to receive information on shipping and overall it was just frustrating.
Great Service and quick replies for a quotation from Jéhan. So far all is seeming extremely good and Im quite happy. I do think this is probably the best place in South Africa for all your computing needs.
New building is nice.Collections area needs a bit of extra staff as the wait there was quite long.
Am really happy with evetechs service received my purchased items with in a week and customer support and sales were really helpful thanks evetech for a great experience
Simply perfect, love my new Spaceman Mousepad!
I meant to do this for some time. I ordered components to build my PC to the region of 28k. Dane was fantastic in responding to my queries and assisting in getting the quote sorted and getting the order delivered. Once I paid, I got my order in three days so I cant complain about Aramex. All in all, fantastic service! Will definitely buy from them again.
SLOOOOOOOOOOOWER than molasses. Every single time its minimum 20 minute wait, if you arranged beforehand. If not? Take snacks...