What an amazing customer-centric experience today at MTN Irene Village Mall. Josefat Mahlalela is the epitome of a young leader in development. His service was par-excellence, friendly, efficient and highly professional. MTN look well after this young man; he will take the company to higher heights. Well done, young man, and Godspeed!

Im not yet able to properly evaluate their performance as I am a new customer. So far, not too pleased about the number port not working and their shop business hours are not ideal (18:00 closed when they could do 19:00).Looking forward to test their coverage around my neighborhood.

Extremely UNPROFESSIONAL and the most HORRIBLE service Ive experienced in a long time. Dont know their OWN products and I had to TRY and explain to them how to do their own jobs.They would have been FIRED in a day if one of them were working at a HONEST AND REPUTABLE company.

Zero Service Delivery and unprofessional.

If you are looking for the most frustrating and the worst time of your life you are at the right place.Took almost 1.5 hours just to blacklist a stolen phone. They do not listen to what you are saying, constantly leaving you to do other stuff and not attending to the customer. Can hardly hear what they are saying as they mumble constantly.Rather go to another MTN Store to avoid dissapointment

I went to MTN on Sunday to apply for a new contract. I waited for 2 HOURS just to get the paper work half finished. In between the guy thought to help the lady behind me. He pushed my paper work aside and helped her. When he finally got to my application he asked which phone I wanted. Oh sorry maam we do not have that one in stock. ARE YOU SERIOUS!!!! He said he will call me when they have stock. They called on Tuesday. Get there on Tuesday waited ANOTHER hour just to be told oh sorry maam we are waiting for Vodacom to port your number do you mind coming back tomorrow? YES I DO MIND and what the hell have you been doing the ENTIRE day since I told you this morning that I will be there that afternoon!!!!! PATHETIC. Needless to say I still dont have my contract and phone! Back again tomorrow. Last chance.... And you dont even deserve 1 star!

Contract with MTN states 300min incl. This contract is 3 months old and factually does not provide the minutes as per agreement. A month ago MTN said they have rectified the problem, but now my bill went up, I do not receive minutes still and it costs me almost R200 more than the agreement. MTN never provided credit for all the extra minutes bought either. Why does MTN not hold up to the contract agreement? Why do they not rectify their problem? Why do they charge minutes but do not provide?

As an MTN franchise they cant do anything for you. Dont waste your time. They will waste it for you. What a joke of a shop!

Worst service ever Ive opened a contract with Tebogo Madisha one of the people that help at irene its a 20gb day and 20gb night contract and Im not recieving the correct provisions and I asked him to help me fix this for more than a 9months and he says Im receiving the correct provisions even when I dont......baddest service they will do all they can to open a contract for u...but closing or fixing it.. apparently theres no one who knows what has to be done...Im definitely leaving mtn.im done👍👍👍👍👍

Impressive service from the lady with the dreadlocks. Really helpful, friendly and sufficient. Thank you.

Worst service I have ever had! I would not recommend this store to anyone. Utterly disappointed. Please give your staff training as the client is not so-pose to know more then the staff and get management with better attitudes.

Great service and friendly staff.

Service was superb

Terrible service. I went twice in a row to find out more details about my contract and both times, their systems were down. The staff were super unfriendly towards me and unwilling to help.

Great service experience

Although staff was friendly and helpful. Still trying to resolve an issue that started 2 weeks ago.

Complete waste of time. Staff are clueless and unhelpful. I cant believe MTN are paying these people a salary. I wanted to sign up for the 1TB LTE package, the sales person argued that its not Terabyte, its Megabyte. And its out of stock. Really!?

MTN Service has been lacking at many stores but not at Irene. What friendly, wonderful staff! And a special word of thanks to Vannessa - who is an absolute shining star! She made my experience easy and fun

Worst service provider in Africa!

Worst customer service experienced today staff needs training. I will not recommend to anyone.

After over 20 years of using MTN I cant qualify for an upgrade of the phone I want.. great service from the staff though

I like the Irene mtn because of the service they provide compare to midrand and phumulani. In Irene I find the queue but in 5 minutes time I was helped

The staff are helpful but the system they use to help customers is extremely slow...

Poor and slow service

Knowledgeable staff

Very disappointed bad service will never go back Manger never calls back

Vannessa Ngoma is a star! She patiently helped me go through all the options available to get the best value for money. When something went wrong transferring everything to my new phone, I called her and she played help desk as well.

Very friendly and helpful staff. Assisted me with a new contract quickly.

Been there three times for assistance. Won’t bother again. Pathetic. MTN, if this is the face you’re putting out there - you’re ugly. Zero interest in client service unless it’s to close a deal. Bye bye. Your shop stinks

Do not bother dealing with this branch as they have pathetic service. they bought a phone from me on the 26 February and i am still waiting for payment!!!!!!They never answer their phone and when you go there they all have dumb expressions on their faces like they dont know whats going on.Minus five star rating. two thumbs down!BAD BAD BAD BAD BAD, REALLY BAD SERVICE!!!!!!!!!!!!!Dont waste your time or money here!!!!!!!!!!!!!!!!!!!!

Worst customer service experience in a long time...

I went on 26/12/2018 to MTN Irene Mall. The employees were very friendly and Chantelle helped me without hesitation. Within minutes my problem to download an app was done. Excellent service Chantelle.

The best service I received this time araund from all dealerships I tried. Vanessa was full of attention, patiently answered all my questions - quoted me on 6 differeny phones, various packages, duration of contract, price plans, charging in and out of bundle and add ons. This hasnt been the case few times before, but changes happen and some times for good. It may be a matter of luck, but it is a fact. Thank you Vanessa.

MTN migrated to new systems. Now they cannot find me on their system (after phoning me on my number to upgrade). 2 hours wasted.

Not recommended just visit a mtn store that isnt franchised.

Told them my MTN sim doesnt work on smartphones anymore and I left without the problem being resolved...my sim still doesnt work on smartphones and they cant tell me why

System was off line.

Service is absolutely poor.Saterday There was atleast 10 people in the cue and there was only one persone helping the customers where there is 3 mtn consultants.I will not support them again

The staff are incompetent, they do not know what they are doing. Not only do they not know what the correct procedures are, they treat everything like a joke and make jokes with each other while the customers are waiting. Then when people become frustrated the staff become rude.I will never go here again and I will definitely be changing service providers because of the useless service.

All the staff were friendly helpfull and knowledgeable. DK was professional and went the extra mile ,helping me to load my e mail, contacts ext ...to set my phone up for me so I am ready to use it before I left the shop.Allthough I am not completely technologicaly impaired I was greatfull for the help.

Excellent service

Good friendly service

Good friendly service and no long ques

USELESS!!!!! YOU PRESENT THEM WITH THE FACTS FROM THEIR OWN MTN APP THAT THEY STOLE 1.5GB DATA FROM ME AND YET THEY FIND A WAY TO JUSTIFY THEMSELVES????

Waited for 20 min and people still cut bc they claim the person helped them earlier. Wont be coming back here anymore

Very BAD service, Manager never available!

The worst experience ever. Unbelievably incompetent branch manager/franchisee. The staff are half sleep all the time take the lead from the manager/franchisee.

Excellent

Excellent service

Good service

Very helpful

Dont even deserve a star...