Would like to compliment Lee Fourie from pre owned car sales for the absolutely brilliant service offered. Purchased a vehicle from him without viewing and the process was simply incredible and efficient from my first call to him right until we received delivery of the vehicle in Durban. Thank you Lee and keep up the excellent work!

Pulled up at the BMW dealership for an emergency top up charge of my i3. I received fantastic treatment from the security guard at the boom to the receptionist at the front desk who quickly had me hooked up and charging in no time whilst sipping a cup cup of coffee my hosts kindly provided.This is why I own BMWs.Excellent service

This team is outstanding. They go the extra mile. They listen to you the client. Theyre professional, polite, respectful, not too pushy and very helpful. They have the balance right between making a sale and letting you the client have the time you need. They couldnt do enough for us - even registered our car in Cape Town and had the plates and papers couriered up to Centurion. The actual handover of the vehicle is matchless.What a superb experience we had.What a superb business and team, especially Errol.Get your BMW here!

Got great advice and service from the service parts department, thanks guys!

Got excellent service from Emmanuel at the parts department. He kept us updated on the delivery at all times.Keep it up Emmanuel Dlamini!Andries & Theree Smit

I was at the used car section. The place is near and tidy. There are beautiful vehicles on the floor BUT there are no prices,description, model etc on the vehicles. IT IS IMPOSSIBLE TO DO EYE SHOPPING

Good experience. Efficient and quick drop off and collection from BMW Centurion service dept.

Did a online service booking for my vehicle annual service, immediately after a friendly staff member called me up and confirmed a date, at no extra cost they arranged to take me home as well as to collect me.All the staff members are friendly and super helpful, I was constantly updated on the progress of the vehicle.Congrats to all the staff members, keep up the good quality of work.

Best service. Natasha is one of the best consultants you could deal with. Great following up, inspection of vehicle and ordering the parts and completing the job, all happened in less than 3 days. Thank you so much keep on the great work!

This place was so clean you could eat off the floor... staff I dealt with was pleasant and helpful. I popped in as I was in the area and needed a bmw wheel centre cap as one of mine mysteriously went missing on my X5. Also had to use the Mens Room and was amazed how neat, clean and tidy it was... not only that but the decor as you entered that section was done well.... pity Im out in Edenvale as I would of liked to see how a service on my X5 would turn out to be.....

Great Experience. Collins is a great salesperson he will go the extra mile for you. When you get to bmw talk to him to get a car.

Very fancy cars affordable

Welcomed changes to drop offs...using Uber.

Best assistance you can ever find

I was there to pick up my new car, excellent service with a warm welcome. Thank you guys they like old family to me

The Service mackanic was very helpful and knowledgeable about my car and new exactly what the problem was and how to fix it . And saved me money on an unnecessary repair Bill.

Very Helpfull when we had a problem.

Martin is very efficient and helpful

Professional and well prepared for during Covid service.

Top class car shining

What is not nice about BMW.? JUST THE PRICE!!!!

Service from other Dealerships in Joburg is much better than BMW Centurion

Very welcoming staff, and determined to make your stay worth

Excellent service 👌👌👌

They sorted out my problem in no time with friendly service.

Quick efficient service. Kept upto date throughout, and all social protocols adhered to.

Awesome service freindly staff

Not the same experience and service as before. Feel like a number. Car was in for service, I am a non smoker, on receipt car smell like smokers car.Try to phone the Service person on the same afternoon, the lady at reception says she left will phone me in morning. I phoned again at 08:20 still cannot speak to any person, they will only take calls after 09:00. No care for clients.

Great service, Best dealership ever

Booked my car in for a service and specifically asked to be fetched from my place of work at 4pm. The service consultant did promise to call to update me of the status of the vehicle however I received no communication. I had to then call them at 3pm only to be informed that the vehicle has not been attended to as yet. I have now arranged transport at my own costs as they have still not updated me on the vehicle. Very disappointed and shocked since I have never had such bad service from BMW previously.

Always excellent service.

Amazing dealer and providing after sales and after warranty service too. They fixed a major problem with warranty just after it expired but I had the car in for that same problem during warranty also. BMW HQ wanted me to pay some amount but this dealer being so best in business didnt make me pay for it trustees paid for it. I cant express how much less stressful it was through this dealer. Hats off guys. Keep up the good work.

Friendly staff and very beautiful BMWs

Good. Couldnt take photos due to long lines. Covid 19 issues

Great Serive thanks to Martin

Walked passed 2 sales personnel... got into a car and had a nice look while not one of then reacted or even so much as greeted me

Well taken care of and always on point

Martin and Natasha assisting with exceptional customer care and service delivery as always.

Love it

Great service and excellent prices on BMW parts and lifestyle accessories.

Amazing Service!!Everyone is Kind and willing to help!!Im spreading the word&Im coming back soon!!

Best customer service

Excellent service

03/07/2019, construction almost finished

Good Service received!

Poor service for delivering people to work when they brought car for service

The BMW sales guys were lackluster in assisting, but down @ Mini, the service was great, knowledgeable and enthusiastic. Joshua is 1st class.

They are getting there since the dealer is now newly revamped but their product range is proper.

Love the service I got

This is home. I am well taken care of. ❤❤

Pathetic. No interest in customers. My whole experience with them was made uo of lies and empty promises from them. I am still waiting for their phone call regarding an X3 I wanted to buy in December. Luckily I was intoduced to Zambesi BMW by a friend and I purchased my vehicle there.

Great service with a qualified staff

Collins and Ester are the best.

Outstanding service received

Recieved great service and GJ (my consultant) went out of his way to give the best service. Regular updates and great inspections. Also a very warm team.

Whilst driving to work this morning at 6.am from Jhb to Pretoria my coolant warning light came on. I drove my mv to the dealership. Philip and Piero assisted me immediately, no fuss or hassles. I waiting for the mv and within an hour was back on my way to work. Fantastic service, awesome experience. Hats off to you guys.Thank you

Ordered a new key for my car, got it in 3 days coded and ready to go! Friendly service like one would expect!

Worst customer service Ive ever received, will never work with them in my life again!!!!!Very disappointed!!!

Ideal place to service your BMW. Friendly personnel, looks more beautiful and spacious with the new upgrades.

Smooth seamless service experience

Had a very good experience with Leo Haese Centurion. The level of support and knowledge from all involved at the dealership was 5 stars.Will most certainly return again as soon as possible.Big thanks goes out to GJ for facilitating a great deal

Had a real bad experience at this dealership and all I wanted to do is find something out from the service department.Walked in on the sales side, didnt see any signs of where the service department is located. We walked around with one sales guy, although busy with an employee, just looking at us while we were looking for the service department. Walked out and back in, to see the sign of service department small above my head. Walked to more or less where the sign said we should go except for out the door and turned around again, finally I decided to interrupt the sales guy just so that I can find out where to go. He then showed me to the other door and told me someone would help me there, no one helped me and decided to walk around the outside finally seeing the service department. Because of my irritation and frustration I took it out on the lady working there, which handled the situation extremely well and extinguished the situation. She was very helpful and he saving grace of my experience. Youd expect better service from a BMW dealer to start out with.Id recommend you phone them before hand and specifically ask where the service dept. is located if thats your reason for visit. Also note that the Leo Haese located cnr Hendrik Vwd & John Vorster has nothing to do with their service department. Theyll direct you to Lenchen.

I have usually had good experiences until I discovered that BMW will never do any proactive checks, they only do what the pre-programmed computer tells them. I checked my oil level a few weeks ago to discover it was completely dry. My car had been for a service a couple of months before that and clearly no one bothered to check. They tell me its not their problem either. So I was very lucky to check it when I did as my engine might have seized. They have been bugging me about renewing my maintenance plan for months now. Clearly they just want your money and to get away with as low as possible costs. Therefore can not recommend this service center.

Me and my family went there and asked for a ne VW Jetta and they offerd us a VW T CROSS

This service that i always get from this branch is absolutely phenomenal. I will recommend them over and over again given the chance.

Keep up the good work...

Extremely poor service. Waited 10 minutes before anyone assisted us and there were 3 sales consultants sitting at their desks that acknowledged us. Highly disappointed. Wouldnt reccomend anyone to this specific dealership

Joyfull

Like always - just incredible

Efficient assistance. Friendly staff. Time was adhered to without any delays. Top notch outfit running here

Sales personnel dont seem to listen or assess customer requirements. They are just in a hurry to make a sale. Attentiveness to what the potential buyer is saying can lead to a positive sale. I felt ignored and the sales person was just wasting my time.

Awesome booking in experience

Don’t make the mistake of servicing your car at this dealership - the customer service is poor, in fact it’s pathetic (lack of a harsher word). I was one of the first people to drop my car off at 07:10, they only started working on it at 15:55 (They probably started with cars that came after mine), they finished work after 18:00, a full hour after the dealership had officially closed. I didn’t even receive my receipt detailing the work done on the car.BMWs are beautiful pieces of mechanical engineering (Sheer Driving Pleasure indeed), however the experience received from this dealership can only be described as “Sheer Service Garbage”, it’s dealerships like these that bring the BMW brand name into disrepute, very unfortunate.

Always friendly always helpful.

Friendly staff. Excellent service. Ordered parts and they arrived the next day.

I highly recommend that Tini share his skills with the other colleagues. He is exceptional and if my suggestion is not considered, we will soon line up for him and refuse to be served by anybody else but him alone.

Received assistance from Lee!what a professional and brilliant gentle man!!!absolutely amazed by his service!keep it up guys

Exceptional service and public relations!

HiMy car was serviced on Tuesday this week.My service book wasnt stamped and dated at all after requesting same.I also requested a diagnoses for a noise in the car right front tyre and this was also not done. How can the 2 above points be sorted out without inconveniencing me? This after being charged R5324 for a service only. Im extremely unhappy with the result

I had to Uber back home after an hour of waiting with my two small kids after booking car in, as the courtesy service was unmanaged and no sort of order for drop-off.I then had to explain and double check all work with about 3-4 phone calls to explain the features of my car including receiving some strange explanations of work being done.Then I had to Uber back to dealership as driver had no idea how to find my address...Whilst sitting for another hour waiting for my car, one of the service/branch managers sped dangerously past the service centre... (number plate on my feedback card, which I have a copy of.... )with my children in the service waiting area.Do you need more? Contact me...

I have to admit that I am very disappointed with the service I received today. Will not be taking my car back there again. Only received feedback on work to be done after 2 pm and the car was booked in just after 7 am. Still made me wait an hour after I was promised the car is ready for pick-up. The only positive experience was Cedric the driver who does the drop off.

Nice clean excellent service

Muiry at the service department is always so professional and courteous. He knows his product. I always take my car for services there just because Muiry is there.

Very efficient car service assistance and the drivers were very friendly.

Being involved in the motor industry, I can personally say that DETLEV HESS at the leo haese centurion is not only a remarkable salesman but a remarkable person as well . helpful, kind and on the ball. he did the A-Z of conducting the sale of a BMW to myself efficiently and effectively. well done to you. you can certainly look forward to my next purchase in the near future.

Excellent service and friendly well trained staff onsite that is more then willing to help. Definitely recommended on your next BMW service.

I have always had a pleasant experience during my many visits here, be it for the servicing of my vehicles or just purchasing something from the parts department.

Always a pleasure dealing with themProfessional and helpful from entrant into premisesSolly greets you and welcomes you on entrance...awesome

Parts assistance was great

Very good service however the coffee was cold😢☕

Busy with renovations but still great service.

Great after sale service

Good car dealership in yerms of purchasing car parts. I cannot comment in other services offered by this dealer as I have only used them to buy car spares.

Quick and efficient service. Isabel de goede is the best service advisor there.

Quick. Addressed all my concerns. Friendly people. Service department. Absolute thumbs up.

Excellent and professional service.

Very nice experience to have my car get service here, professional guys help me a lot.

Good al round dealership! Would reccomend

For the cost of the service offered by this dealership I find it extremely poor to say the least and will never take my car back to Leo Haese.Mechanics worked on steering sensor and had to return to have them fit the loose steering cover after 3 days in workshop.Valet on car was appalling still full of grease not properly vacuumed engine left filthy, every other car dealership like Jeep, American SUV and Toyota ensures that the engine is washed prior to their customers taking delivery.Water reservoir for the window wash was quarter full and rear water dispenser motor not working.It seems as if they are only really interested in selling new cars and servicing cars that are on motor plan.Remember guys my money is just as good as those customers on motor plansLast time this BMW dealership will see my car.Still waiting for BMW customer service to come back to me to rate this dealership even after asking and taking the time to contact them which was also a disgrace.BMW please do not fall behind in your customer service which seems to be the trend happening in South Africa.

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