Food was delicious and was well presented. Service was excellent. Better to call ahead for reservation instead of just rocking up

Food was delicious and portions are huge. Service was great. Really enjoyed myself.

Mamma Mia.. Pastas and pizzas to die for. Had the Gnocci... Superb and my wife had a carb free pizza that tasted spectacular... And the service was truly incredible.. Well done.. Will be back.

Service was good Pizzas were very satisfactory. However creating own pizza toppings a little pricey

Friendly staff, beautiful food and loved the ambiance. The live music made our evening perfect.

Terrible experience at Casa Bella GrandWest. A steak was sent back because it had basting sauce on it, the menu only stated olive oil, salt and pepper. Waiter took it to the kitchen and simply wiped the sauce off and returned the same piece of meat not even 30 seconds later. Waitress mixed up our drink order and manager explained that all voids are docked off of the waitresses pay. The manager would not even come to the table once I asked to speak to someone. The waitress just he He said there is nothing he can do! Poor service and poor management too.

I really like the simple and concise menu with a nice selection of pasta, pizza and few other grills and meat options.The portions for the pasta is well appreciated and the pizza tastes really great.The service was pretty good, we were in a rush because of a show but the waitress accommodated us well.Zapper is a form of payment here as well.Would return for the pizza and pastas.

Really nice food and service!

Amazing experience but the wood fire oven extractors were not working and this caused the restaurant to smoke us out, lots of smoke in our eyes very uncomfortable.

If I could give this place more stars I absolutely would. The service was masterclass and the food was heavenly. My best friend and I have been to the restaurant twice in one day and received amazing service from our 2 waitresses Madina and Emma.

Service excellent. Food excellent. Lovely atmosphere

Excellent service and amazing food... thanks a stack guys... thoroughly enjoyed it

Had a great time with lots of laughter thanks to our waiter Justin, service was excellent food was AMAZING and we loved the pizza balls!! Also they have free salsa dance classes on Friday evenings

Had an enjoyable fellowship with my girlfriends 💕

Celebrated my daughter and grand daughters birthday here. Ten adults and 7 children. Lovely venue for such parties. We took the complete top section.Wine and drink menu have a good selection but thought it quite pricy. Pizzas reasonably prices and tasty.Service was found acceptable although we did 3 waitrons.Had a very enjoyable evening

Went for dinner and had the seafood pasta (CON PESCE FETTUCCINE) which I enjoyed. Everyone else in our group also enjoyed their meals. I particularly enjoyed the Berry Cider, which, in general, you dont often find as a menu option.

Lovely dinner gifted by our friends. Wiki deal where you receive 1 starter to share, 2 mains and 2 desserts. Its a set menu especially made for the wiki deal. Fast friendly service. Eloquent host on duty. Good music and vibey but not intrusive. 10 points

Food was good. But restaurant was full of smoke from the pizza oven

The food was really good and I would go again.Waiters needs training, could not open a bottle of wine. I had to do it. Offered ice for red wine..... Finer details needed for this restaurant. I would like to still recommend it as the food was really good.

Not very good customer service at all. We booked the top section of the venue for a 60th from 14h00 until 17h00. When we arrived there, another function was taking place. They only concluded after 16h00 and after cleaning up the place, our function started at 17h45.At 18h30 our food order was taken. We were about 40 people. Our food was only brought to us from 21h15 onwards. While waiting frustratingly long for our food, we ordered dessert in the meantime. Hoping that dessert would be served shortly after our food was done.The dessert only came to us after 22h00.The manager, Nathaniel, explained to us that the earlier function started late. But it was clearly just not good customer service that caused the long delay. There was enough staff on duty, but somehow we waited for hours, some of us from before 12h00 to set up the selected area for 60th celebration.Although the food was very good, they got so many orders wrong. The service is the worst service I ever experienced at a restaurant. I will never ever ever ever go back to Casa Bella Grand West again. Not even for a free meal.They do not care about customers who book the venue for group functions. Their service deserves a minus 10. Too bad I cant even give them a 0.But they probably wont even care about what rating I am giving them. Because the certainly did not care about how they treated us on the 29th of May.

Lovely service and amazing pasta🥰

After been contacted by management re my 1 star rating I gave Casa Bella, (review below) we went back for the meal we did not have that day. The service this time was excellant and the food really good. Thank you for contacting me and for upholding the standard of service always received at your restaurant. I have changed my rating.What a disappointment today at Casa Bella, my friend and myself went for lunch. Entered the restaurant at 1pm and saw that the only other occupants was a table occupied by 3 gents. So not busy at all. The waitress who seated us was great. Orderded our pizzas and then the wait began. Went to speak to the manager at about 1:35 to ask what was the hold up and was told that he was making our pizzas. He said it would be ready in less than 5 minutes. Eventually walked out at 1:55pm without getting our food. Do not want to know how long we would have waited had the place been busy. Pathetic service. On walking out was told our pizzas was going into the oven. Sorry to late.

The food was so devine. A definite to try is their Pasta selection of dishes. And also had the chocolate fondant 😋😋😋. Loved every moment. Service was also great. I would definitely reccomend the place to friends and family.

Thank you to Nathaniel and Anathi for outstanding services. The food were amazing..Nathaniel you are the best, you created a beautifulatmosphere for us. I will defnitely support this business because you there.

Had a pizza with Vegan cheese - best vegan cheese Ive ever had. Our waitress was amazing too. Highly recommend.

Not my first visit. Pizza usually good. Party of 11, double Birthday Celebration. We took advantage of the voucher option, 3 course meal. Starters were pizza, which was good and all enjoyed. Mains were a bit disconcerting though. Pasta dishes were good. We ordered 2 Rump mains. It was just steak and chips at the end. Both were cold, lacking marinade and I sent mine to be reheated. Thank goodness I ordered medium to well, so it wasnt dead when it was returned. Desert was a let down. Again told, that menu options were limited, so it was tiramso (not sure on the spelling), this was a let down to. Tasted sour, lacked ingredients from the traditional recipes and the soaked bottom, was just a smidgen of the base or none. The chocolate fondoo was supposed to be a haven of chocolate delight, but tasted like milo, lacked chocolate and there was a little chocolate centre of gooeyness. Drinks options were limited on availability on the evening. How difficult is it to stock up on a simple beer. Guess the foreigners arent in Town, so the standards have dropped. A very big disappointment, as I skip lunch, to have a supper delight, but failed...🤷‍♂️🤷‍♂️🤷‍♂️🤦‍♂️🤦‍♂️🤦‍♂️👎👎👎

Food great hence my 4 stars waiters however extremely unfriendly it would been 5 stars had they shown more kindness.

Amazing food and great service. I will definitely going back there.

Dissapointing. I have been at Casa Bella before and had fantastic dinners,but what a massive let down on the day I decided to take a larger group on the voucher options they had. The other times I went was no voucher,but there is a massive descrepncy to clients who come with a voucher and those who are ordering without a voucher. On the night I went with my vouchers none of their wide selection of their side orders were available with their grills, the only available side was thick cut chips,because it was easier to prepare for a larger group. This however is not stated in the fine print that larger groups are not allowed to pick and choose a different side order. This is disappointing to say the least as all patrons pay for a menu that did not deliver and which promised a selection. Due to us being a large group we felt discriminated against as smaller tables were allowed to choose side orders that they wished to have but a larger group could only select one side, which was thick cut chips which the ladies in the group did not enjoyed. I was informed on the day of my visit that we as a larger group would not be able to select any other sides with our grills beside chips,as there is limited supplies for the selection of sides.If we knew this ahead that larger groups do not have a choice on sides we would have been beter informed and I wouldnt have told.my group of ladies they can choose side.the waiters were however on ooint and efficient.

Exelent Italian food. Pasta al dente and pizza great taste.

Good, service, friendly staff, good prices.

Food was fantastic

Was very nice, food was good

My daughters took me to casa bella grandwest for mothers day . What an amazing experience. From Nathaniel the manager to the staff and above all the food everything was superb and the food was very tasty. I can definitely recommend this restaurant . Going back there very very soon . Well done casa bella

The steak is absolutely Devine! Great service from staff aswell 😁

My my and I had a date night at Casa Bella Grand West, it certainly was a busy evening for the staff.  As we entered we were told by 1 of the staff that there is a possible 30 minute wait for your meal, yes we accepted the wait and no doubt it was worth it.  The service received was overwhelming.  We we attended to by the manager (Justin) who himself was on the roll with his team ensuring customer service was met. Every member of the staff had a smile displayed as they went about their duty.  I do believe the gentleman assisting in the preparation of meals was the owner, who himself was just active as his staff was in ensuring service delivery.  Casa Bella Grandwest certain deserves my 5 Star rating and a revisit.  Thank you team Casa Bella and a special thanks to Justin for his excellent engagement with us.Kind regardsRaj

Food was great the people tryed really hard to get the food to the people really suggestedPlace to go eet. If you dont eat here honestly then your missing out

…………When you phone to make a reservation they respond with-in 15 minutes via sms to confirm it, this is a move up using latest technology. We love this restaurant as it’s always kiff to visit here where there is a grand vibe and a swell ambiance and it’s many options of where to sit, down-stairs close to a window so you can mix your enjoyment of your meal with gazing at all the passer-by’s or you can set up-stair’s away from the madding crowd. Our return here was because they had a Hyperli Voucher-special which offered a Gourmet Lunch with an exclusive Wine Tasting Experience. For us it was an unknown adventure as we did not quite know what the food options would be. When we arrived we we’re met by “Ever-more” our waitress and was ushered to our reserved table next to the window just as we like it. “Ever-more” then explained the meal options which can be chosen from the Daily-Lunch Specials menu of Any Pizza, any dish of Pasta, 250g Rump-steak or Parmesan Crusted Chicken schnitzel with chips of your choice and also a sauce of your choice. The Wine-Tasting would be two glasses of white wine and one glass of Red wine. We started our meal as always when we are here with the Sour-dough bites served with crushed-chili, crushed-garlic and parmesan cheese. This is by-far one of the most intriguing starter-bites we have ever had and it’s only here were they serve it as it’s made from the same dough that the pizzas are made of (off-cuts) it is so insidious-lii delicious. Our main-meal was one 250g Rump-steak serve with thick-cut potato chips and a Parmesan Crusted Chicken-schnitzel (2 pieces) served with sweet-potato thick-rings and a pepper sauce Our meals were fresh and delicious as always complimented by the three glasses of wine. Must say “Ever-More” was on point and very friend-lii even the new floor manageress who came by just to say Hi was just as friend-lii. Just so that people know they have a full menu that offers many different food options from Pastas to Sea-foods and Grills also Pizzas even a delicious Lamb-shank, etc, etc. The Wine List is just as good with its large selection of good quality wine on offer. The restaurant has a snazz-ii style of decor depending at which entrance you come in, if you enter at the side you walk right into the Pizza counter with the Pizza-ovens behind it and the wood logs stacked up high also the cluster of lamp-shades hanging from the high ceilings and a view of the upstairs area. If you enter at the main front door you see the love-lii stylish bar and the big restaurant area stretching all the way to the back wall which has some nice home-lii writings on, We again noticed the advert of Salsa classes which takes place here on a Friday evening from 20:30 maybe worth a visit to experience the vibe and atmosphere……For us this is a good place to enjoy good food at affordable prices………………

Divine pizza and friendly staff. The only issue was seating was cramped and members of my table were constantly get bumped by passers by.

Poor service. I ordered via Ubereats. The food was not properly cooked. I sent them an email complaining. The complaint wasnt followed through.

Our second or third time here and my wife rates it on par with ColCachio. I live their signature pizza with fig, and they have a good selection of wines.

The Band Southern Sounds was Great 👏👏👏👏👏🎷🎸

Food is delicious! Very friendly staff. Nice Italian setup.

Great service and great Italian food

Our dining experience at Casa Bella GrandWest was extremely unpleasant. The service was slow and food was not according to our specifications. This was meant to be my last non-keto meal for a while and I was left unsatisfied and disappointed. We will sadly not get back the 3 hours we invested in this evening.

Very slow service.Waited very long with no waiter.Waited long for drinks and food.No condiments on table.Ordered take away cheesecake, very disappointed, dry and bad after taste of sweetener. Too expensive for bad food and service.

This is such a lovely restaurant. The food was delicious

Service was very slow. The waitress often forgot to come past us, we had to flag down other waiters to be served. The food itself was not too bad, but nothing to write home about. Probably wouldn’t eat here again, especially with other dining options nearby

Thank you to the management and team at Casa Bella Grandwest for a fantastic and also one of the most memorable evenings

Really enjoyed the food.

Staff was very friendly. Food was delicious

What an awesome time we had today at Casa Bella for my mums 80th birthday. Happy to take a booking for 9 people and the service and food was outstanding. Large helpings (everybody took home doggy bags-yummy). I must give a special shout out to Justin, our fantastic waiter. Thank you for making us feel like we were at home thank you for making my mum feel so special. She hasnt stopped talking about it and how nice you were.

I love Italian food and this place never disappoints. The staff is always friendly and efficient. It doesnt matter what you order, the food is exquisite. Im so happy to have found this little gem.

There booking system is exalent. The team is very welcoming and the service is good. One would think they will have avos and bacon aspesially on a Saterday lunch and because alot of dishes has avo as a ingredient...that is my bigest issue. Im defenatly going back so see if I can change the 4 * to 5*.

Food is worth the price you pay, I enjoyed my meal. service can be a little slow due to the busy schedule but staff is friendly.

We Enjoyed the food👌

Amazing place, amazing food, definitely will go back

Date night with my hubby. Food and service was excellent. Will definitely come back.

Excellent service and food best calamari

Lovely family experience with good service

Went here for my birthday. Food was excellent and service was great. I had my 18 month old with and they brought him dough to play with and baked his creation which he then ate. My steak was cooked to perfection and the portions of everyone else was generous. Will see us again.

The waiters were friendly and the food was nice my steak was so good. Just the manager needs to speak to his colleagues in a more dignified way if he is that close to customers. Definitely recommend going there.

The service was slow, the food blah.They have a good wine list.

👍

Was greeted by a friendly hostess - we were 2 hours early for our reservation and was warmly assured it was not a problem. Food was fantastic, service was great and will definitely recommend visiting Cassa Bella. Had a steak strip pizza which was superb and those pizza dough snacks which are complimentary are to die for :) all in all, a wonderful experience.Be prepared to wait around 20-30 minutes as all of their ingredients are freshly made - all the pasta and pizza doughs are made from scratch. Taking that into consideration, 30 minutes is worth the wait so go there to relax and enjoy a good meal.

Service was poor, pizza base was as dry as a cardboard box.

Thank you and compliments to the chef and the their friendly service.

Wow what a great place to be 1st time here with the friends but we all enjoyed our timeFrom Starters to Mouth watering Oxtail. Desserts were out of this world. I would recommend the place to everyone. 👌👌👌👌👌

Awesome experience, professional and friendly service from Mr Blessing.Food was great and on time.Under promised and over delivered.Give this man a promotion.May God bless you in abundance

Excellent food, professional service.

My boyfriend and I went there for dinner and thoroughly enjoyed it!The staff were very friendly and the food was delicious. I especially loved my pasta. Would definitely go again

Hubby and I really enjoyed our night anniversary date

Nice place and they follow all covid protocols but a bit expensive for my pocket

So my bf and I was at Casa Bella last night and we had a good waitress who gave us good service (I wont and lie we were impressed ) she checked up on us as much as she could even though the manager never came to check on us not even once which wasnt a problem. Fast forward to when we were ready to pay our waitress told us that their machine was offline and we had to go to the front of shop to pay which wasnt a problem.Paid our bill with a card and left but as soon as we left the restaurant we checked our receipt and realised that our bill was way too high and went back to the restaurant and looked for our waitress and we asked to see out bill on the system and she figured that we had caught how she had crooked us by over charging us with an amount of R120 and she quickly acted fast asking how much she was owing us and gave us our money back but we were very disappointed.

My husband and I spent our 3rd wedding anniversary there for dinner.. service was great..waiter was friendly.. we felt so Special..Thank you!!!

Pizza was okay , great service

Loved if there. They had loadshedding and we still could order like there was no problem. S

Very Nice Place , Will definitely be Back. My son Loved Seeing how his pizza was made. My Pasta DiPolo was So tasty will be back for more. Thank you Johan for Allowing him to feel like a mini Chef and seeing the process. Awesome staff and Friendly Place. See you all soon.

I was a bit disappointed in Casa Bella Grand West. Starter was a bit bland, main meal was delicious and desert was not good. After telling us that from about 8 options on the desert menu only 2 were available, which were Gelato and Chocolate Fondant. Then they only have 1 flavour Gelato, vanilla, really! So, we choose the Chocolate Fondant. Chocolate fondant was dry and hard, without a runny chocolate centre. We didnt even finish it. To top it all this was on a month end Saturday. One would think that any restaurant would be well prepared on a day that they know would be busy.

Greate service, friendly staff and a big variety to choose from

Fantastic Florentine steak! Perfect pasta & fillet!Exceeded our expectations. They have a good wine list to choose from.

The food is really not good and after reading the reviews and the standard response I’m not surprised - management doesn’t really look into their reviews - they just copy and paste and hope a person will take the time to go back and still send an email. I ordered a chicken pasta which was recommended - that was the most unpleasant meal I had ever had - under seasoned and blandly put together - I’m so disappointed - the chocolate dessert also tasted like something put together from a “ready made” box - you know some restaurants survive purely because they in the right location and this is the case here!!!

What an amazing manager, Taylor is the real deal.Food was amazing. Staff were great. Awesome time.

Just returned home from a rather unpleasant dining experience at your restaurant. It was the second time we visited Casa Bella and since we have 2 young kids, we dont get to dine alone often. I ordered the spaghetti bolognese and was bitterly disappointed. The sauce was quite bitter and a little under seasoned. The spaghetti and mince to sauce ratio was way off. I could only assume that you ran out of both spaghetti and mince so late in the evening and just decided to kill it with sauce. One really feels cheated when you finally get some alone time and you spend it having a bad dining experience. In any event, it was the complete opposite from our first experience at your restaurant. I hope you guys are able to address this.

Great food!

The Service was terrible. I waited for 20 minutes to be seated after requesting 3 different waiters/waitresses to be seated. They ignored us completely. After 20 minutes I was still not seated after which I decided to leave and go to a different restaurant.

Had our year end function 14/12/2018, paid upfront for the meals in August for 20 pax. Most horrid experience. The food was not served together. One of the guests food arrived when everyone had actually finished or sent back their meals. Most people had returned theirs as the standard was disgusting. I personally ordered the lamb shank and mash (and spinach that never arrived) lamb was dry, gravy like some kind of tasteless soup and the mash had hard chunks in it. Desserts arrived and most of the guests had already left. Total spend in excess of R15000.00 for substandard food and non existing service. Had the restaurant been packed to capacity I would have understood the service issues. I will definitely NOT be back. They were out of their depth. Quite an embarrassing situation as I had arranged the venue and menu.They do not deserve one star :-(

Had the worst service ever in a restaurant. Waited 1hr just to get water... Had a dirty glass on the table, no place settings... 3 tables came an hour after us and were served their food first... Waiter was the worst ever.. Was supposed to be a wine tasting experience, but we had to figure out for ourselves what wines we had as it was just placed infront of us. We received our food after we were at this establishment almost 2hrs later and no apology or communication from our so called waiter. Casa Bella will not see me again

Their sea food pizza was the best. I hate pizza but this is real pizza.

I had ordered a lasagna bolonaise meal, and I enjoyed it very much. The meal presentation was superb. However when it came to their galeto aka ice cream, it was not worth the price and I would not recommend for you to buy it. The quantity and quality cannot be compared to the meal. The customer service was excellent.

Very nice, fun setting and great food and service.

Quite disappointed that our team social was spoiled by the experience at this place.There was no reason to take more than 2 hours to bring it food, taking into account that we booked and the restaurant was empty at the time.The waitress was nice, but should have let us know what was going on.Cant complain too much about the food. It wasnt impressive but we ordered the lunch special. Definitely not worth the wait, though.

Prompt efficient, friendly staff. Food was good, appreciation for the chef who took time and effort to come and chat and enquire about the meal requirements!

Shocking service, could not handle a table of 10 in time for us to see our show at Roxy. Especially poor since I phoned beforehand to ask whether they could manage our table

What a lovely Italian gem!!! Casa Bella definitely deserves to be rated one of Cape Towns Top 10 Italian Eat Outs. My boyfriend and I were impressed with the excellent environment, friendly service, great menu choices, appetizing food filled with bursts of flavour and an amazing atmosphere.Thank you to the staff of Casa Bella Grand West for making 5 June 2016 a wonderful date night experience for us both.We will definitely be back.

Not great service. Food was not great. Other options at GW are much better.

Absolutely amazing food and staff our waitress Dagmar and branch manager Jason and you guys really need to open a branch in Port Elizabeth

Its okay

Food was late. Restaurant was empty. Would have considered returning if the service was some what good. But it wasnt. We booked in advanced and no preparations were taken for our table of 18.

It was my 1st time at Casa ,Thank very much guys ur food was perfect oxtail👌👌👌😋😋 was delicious , desserts👌😋 , i will came again .