Had a very bad experience. Went to them 3 months ago to quote me on a custom build and told them the function of the equipment . They agreed and I paid the deposit . We gave them the information and send a tutorial video link, on how it should work. We had to continuously, follow up on a weekly basis with little to no work done on our equipment. We had to source all the parts ourselves, even though they are located in an industry area. They lack of communication and were giving us false information. We eventually got frustrated. At the end , we ended up picking well below par workmanship, that was a joke. We ended up finding someone to build the equipment in a single day. Wish we had found him in the beginning.
Very bad experience! We waited nearly a half an hour for a price and second hand steel. The manager was extremely rude and threatened me and pointed in my face! The level of service has declined. Mr Pat is a true gentleman and a hard worker. I spoke to him last week and he assured me that he cannot retire because he has to watch his sons handling his business! Now I know what he meant! I will NOT be back as the manager told me to buy elsewhere! This is the type of service these youngsters want to offer! Deeply offended! You might get the same treatment!
I felt a little concerned about paying for an order from a company I found on Facebook, but I was very pleasantly surprised! Ordered a custom fireplace and it is really beautiful and well-made. Great service from Dominique and the team at the store. Thanks so much!
Well done. Great job Lyndonyou will see us again!
Bad experience with this place. We showed them videos and sent links of what we wanted, they agreed. Why would you agree to do a job that you know you cannot do? Even with measurements and specifications, they wouldnt have had much progress as they couldnt even source the parts for the project THEY AGREED TO. Absolutely horrendous.
Hands on good to deal with and vast experience in metal industries
As always awesome. Friendly, helpful and knowledgeable. Thank you
What an amazing service I received from this shop... it’s the first hardware that I bought something and received something in return ( free gift 😀)... thank you and I will be returning 😉
Very friendly staff, with excellent braais, fireplaces, custom made.
Thats a shop and a half
Fantastic service
Was deliciousOne stop shop