What a complete waste of my valuable time! You stand outside for average 25 minutes in a cold open tent!Once inside its another 15 minutes quee! Cant wait for this white elephant to crash! The security is worst than at the bank!

I arrived quote close to closing time but the line actually went quick. And this is with observing all covid protocols. The customer service agent was very helpful and clear.

All the personnel was friendly, helpful and very professional. Covid regulations were also followed to the tee. Thanks for s very pleasant experience

Personnel and security deserves a big thumbs up for the endorce Covid protocols.

Very impressed with their Covid management!!

Not a good experience today. Spent about an hour in the queue just to come home with an empty promise of the problem being resolved. Decoder still doing what it was before I went to multichoice

Very Covid aware..and professional

Fast service, covid 19 safety protocols in place. Only closing time to be extended to accommodate clients working late. At least if they can close at 7pm

Excellent, professional service I received from Olga Zandile

What an exceptional well oiled machine. Professional, fantastic covid protocol and friendly efficient service. Well done!! Wish more companies had that professionalism

Very helpful. Huge waiting tent outside. No one sitting in the hot sun. Friendly service.

I have tried to open a dstv account with Thabo Mathebula since the 30th of September 2021 and I am still waiting. He told me that he escalated the situation but after that got no reply. I sent him multiple messages stating my displeasure to how long it is taking and I still received no reply I really am shocked with the service given, lack of communication and lack of urgency to help clients. Please sort this out ASAP. This is not the type of service a major company is supposed to give clients.

Absolutely fantastic. So impressed with their strict covid protocols. Friendly and helpful staff. Right down to the parking gentleman

Super good. To be honest I am very impressed with how they apply the COVID 19 protocols. Step by step eveything on point as if there is a Boss or Minister around.....Big up Guys

Service was quick, friendly and profesional. Unfortunately I had to call them back again with another problem on the same decoder they had just worked on.

The service is good they dont want to keep crowds. Keep it up

Multichoice is the worst , holding on for 25min to get assistance. It shows E17 error and they cannot clear the error over the phone now I must take time off work to go to Multichoice offices and there is usually 1 person working in the Brackenfell branch and he looks very very tired and not interested so one will stand for about an hour or more , it is really inconviniencing

Reception staff help people that came after u and gossip if they see u say some give that man a panty but my guy at counter was very helpful 👌

Excellent service, going extra mile to solve issues with connectivity 😄

They gave me a new decoder right away.No stress at all insurance cover it. The lines move quickly. The agents is on fleek.

Client service gentleman excellent but whole process was a nightmare! Consist of waiting, more waiting and waiting! No chairs for age challenged and a 48 hours waiting for new decoder purchased. Cannot understand that Multi Choice see themselves as a business. Being a monopoly has made them forget the concept of service!!!

A years subscription was deducted from my account without my authorisation. 2 extra long cellphone calls and 2 visits later, the transaction was finally reversed. Multichoices customer service staff, seems very unprofessional and have a devil may care attitude toward their subscribers. Only the last person who helped me, looked and acted professional in the performing of her duties. So sorry I never got her name. She deserves a mention.🌹❤️

Though multichoice has a strong tendency for repeated entry programs their customer service on a one to one is commendable 👍👍👍Byron

Got the best service by a young lady her name is chantelle

Surprised in the quick..fast and friendly service i received......

Great service, fast and efficient!

Thuliswa Monakali was very friendly and helpful and got me sorted out one time

I have just had the worse service ever. The agent on the line was talking with me and other people on side... Laughing in my ear. I had to repeat every thing I was saying more that 2 time. And lastly she said there was a system problem they will take my customer number and fix the problem after an hour.... I very unprofessional sies maan

What a wonderful experience. Absolute beautifull

Nice and effecient people but quality of service overall is poor

There was a long que outside in a marquee, but all Covid 19 protocols were met and once inside , the service was quick and efficient

More attention can be given to the elderly which visits your store.... During my very short, helpful and efficient assistance at the helpdesks, 4 elderly couples were made fun of and not very helpfully assisted from the security to the helpdesks... Let them go to the front of the row, no one will mind and treat them with dignity and respect... There is no need to make fun of them because they are old and can not hear the same as you me...

After our chat with multichoice, we were told that we can have our decoder checked at their walk in centre in N1 City. It was discovered that the device was faulty, so we had the option to either buy a refurbished decoder or a new decoder. The technician was very friendly, extremely helpful and so patient with me.My reason for only giving 3 stars, is the fact that the technician did not give us an option of what I was going to do with the faulty decoder, and we left without it, with the newly purchased product. I only realised that I need the device in order to claim from my insurance. By the way, it is my property, so it should have been handed back to me. Now I must go back there at my own expense, totally unacceptable.

Unable to do a simple transfer of ownership in 1 visit at a digital satellite TV operator. I now have two useless earlier version decoders. Upgrading my Nokia 5510 as a luddite baby boomer was easier.

Disappointed in DSTV services. The Mountain bike world champs XCO final was geoblocked on Redbull tv (where we usually watch it) because it was meant to be on TV. But elite men and woman races were not broadcast on Supersport as promised! A waste of money. Don’t force geoblocks if you can’t deliver a service. No more DSTV for us

The service was good, but too many chiefs around telling you what to do and where to stand.

The answering machine part is annoying because its all airtime going. The lady consultant was excellent offered great help

Has the covid virus affected Multichoices contractual obligations to PROVIDE Visual / Audio service as contractually agreed apon signed into YEARS ago as Premium Subscriber ?!?Lets just unpack itE48-32Come on please educate me how weather in 2021 can effect a progamme taped 2011 and aired on Dstv in 2021 ? Currently your system is so slow I can boil a egg between E48-32 error after R 995p/m E48-32 error. I can comfortably count to 23 before dstv responds....UPDATE 10 DAYS LATER AND CHANNEL 179 IS STILL ON E48-32.....

Mo problems. Arrived, i was signed in walked inside hands sanitized and almost immediately sjown to a consultant, who was very good. All done in 20 minutes from driving in and out again. You cant beat that. Thanks again.

I have been a client for 30 yrs. I was offered a deal, by dstv. I had so much problems, from u/s new decoder to showmax not installed correctly, payment requirements, error codes. It just goes on. I had to sort out most of the problems by myself.

Excellent customer service thanks for quality service.

Excellent service and Covid regulations absolutely outstanding the best that Ive seen so far.

Multichoice N1 City, I like a lot. Their service is the best. If they cant fix system problem via telephone they will ask us come in.There is enough parking with parking guards. You step into Multichoice and you will see people directing you where you should go with a security. You will receive a ticket number.They have so many service points so you dont feel the wait. Getting to this venue we received the great and fast services.

My experience was bad i must take a uber from my home to sort something just to come there the consultant told me to bring allmy boxes in but over the phone the guy just say bring u decorder in

#PerceptionalVsAbsoluteDivineCataracts☆I Samuel 12:17>>>......perceive and see that your wickedness is great, which you have done in the sight of the Lord, in asking a king for yourselves.”

Havent been in a while as my business is struggling abit so funds are low , but before Covid the service was ACE .

Very long wait in the tent and uncomfortableto stand for so long. It was very hot and there is no water station to even quench the thirst. Otherwise when you eventually reach the service desk everything went quick and the staff was very helpful

Very friendly and helpful thanks!

Staff very friendly and helpfull

Covid-19 protocol currently in place and working well. The staff is wonderful and very helpful. Gratifying experience.

Very friendly staff and good service

Service was fast, friendly and efficient

I was helped by Indira. She was friendly and highly professional! 100% for her!

Dish was sorted via self help service (whatsapp) I was sceptical but it work effective and efficiently

Very quick and easy once inside. Great service!

Staff Very friendly and Helpful

Consultant very helpfull

Good service from Thobeka 👍

Great service and very streamlined queuing system.

They have all their protocols in place to keep their customers safe. They even erected a big tent outside for the customers to que in and that prevent you as the customer from standing in the sun or rain. Friendly and efficient staff ensure that all your queries are handled quickly and professionally.

The line was a bit long to get inside which is understandable due to covid regulations..service was amazing was helped by Randal very professional guy and very patient

Good customer service

Quick, but issue not sorted.

Even though I came close to the closing time they never shunned me away but were helpful and patient

Very excellent the service I got from the lady who was assisting me

All health protocols observed and the service was outstanding.I was in there for less that 10 minutes and I was done!!

Good service 👍

Very Helpful and understanding.

I went to multichoice N1City,,, the love I received,, value for my money, best service and more was very amazing,, from the security, the receptionist and the consultant wow big up with your best customer service guys❤️

Very helpful lady called Bongeka assisted me.

Queues were way too long. I was forced to go to their offices. I had canceled dstv only to find (without my permission) that they had reconnected dstv. Whoever reads this:if somebody has the reference details to your decoder, dstv will reconnect decoder without your permission. After I had canceled dstv for the 2nd time, the decoder was reconnected within 24 hours. The bottomline is that the responsibility for payment continues to fall on you. It would seem that dstv is bent on being sued.

Pathetic and incompetent, make you wait hours while they check your faulty decoder, come back and say it’s fixed and when you get home and plug it in the same fault happens again. I have long suspected that their is no one on of any substance or intelligence left at multi choice what with their halfwit CEO denying that there are repeats on their channels when that’s all that they do but I still hoped that their technical and customer service would have some level of competence left in it. Absolutely without a doubt the most useless bunch of idiots I have come across.

Nice place, quick and convenient

Can not solve my problems bt we paid to them

Very bad, I was never helped. Stay on the line for an hour

I was helped swiftly and all covid rules was

Well organized with all Covid protocols in place.

Got there early on a Saturday morning. Good Covid protocols. Staff were all friendly, efficient and helpful

Well organized. Attended to in no time. Well done! Preston Williams.

Very clinical and controlled access. Good service. Compliments

Covid protocols well observed, advice and service was good, time to resolution decent...DSTV is still over-priced, but this experience made is a bit more palatable

Totally brilliant . Very well observed Covid protocols. Fabulous service . No waiting . Professional help. Impossible to complain about anything . Truly , wonderfully marvellous.

I had to go twice to get my problem solved. The second time I was lucky to get a friendly girls help who knew what she was doing. Just unfortunate that I needed to go more than once for the same problem and they take really long to fix it. Both times took me more than an hour.

Well the service was great but I have to go back again

Fast, sufficient service

Excellent. Good job, You what get what you want. Good service.. Thanks!!

Excellent except for the fact that they do not have stock

Good and friendly service

Friendly & efficient service. Im impressed 👏💯👍

It ws good. The staff were so helpfull and liked the covid screening especially

Professional and quick service

Yolisa was friendly and professional. But not impressed with multichoice boelie tricks.

Good friendly service

Wow!!! Just wow! Gteat service all round. The way they are covid conservative d3serves praises! Top class

Que not too long wating time. About 20 minutes. I got efficient service Frienly.

Spent 3 hours there and problem only partially sorted

My husband said they were efficient,helpful and service orientated.Great attitude and super Covid trained.

Service was the best, Id refer people to rather go there for the best servise 👌

Covid protocols are compliant however to few technicians available for service causing long queues. Surely more staff can be made available to service customers who pay the exorbitant monthly subscription fees.

Staff are friendly from the security they welcome with the smile and make sure you get help you need .