To get a good service here i just make sure i go to one person, Nazreen. shes so helpful and friendly. i always try to get that one person with a good personality wherever i go. the shop is always neat and you can easily find what you looking for. shopping here is always fun for me

@home has always been one of my favourite stores, they always have new trendy stock. Everything they sell frome Kitchen utensils to the furniture etc when you buy it- gives your home a modern facelift. I was so excited to see the Instant Vortex Air Fryer advertised online. I went to the Cavendish store to purchase one. When I walked into the store, I saw the Airfryer advertised on the display. When I approached the sales lady to enquire the price and if they had stock - she said no, they never got any. I then enquired why they advertising if they didnt get stock and she said they promoting it. I then insisted that must check availability at other branches. She went and told me 2 or 3 branches had 1 each. When I asked her to arrange for the item to be delivered to Cavendish she said it wasnt possible. I am deeply disappointed in the poor service from this lady. I explained to her that I had no transport at the moment and would appreciate if she could help but she just refused. I am really disappointed that an item has been marketed , yet there was no stock available - I especially went there to purchase the item. Also the lack of interest to help a customer is disappointing. In future I will rather purchase online!

Purchased furniture from this store service was good to begin with, post sales treatment was another story from delayed responses to no responses at all, my account has still not been credited, store only has one teller at a time that can barely cope at times. Store lacks efficiency and energy something is wrong there, staff lack motivation and drive increases perhaps are in order!! Before going to this store meditate so you are calm as it requires a lot of patience. Had no mangers on duty to sort out my dilemma perhaps try a different branch. Very unprofessional for a franchise like @home hope not all branches are the same...

Best store to go to/deal with if you want your time wasted and experience abhorrent customer service. Also staff don’t even know their stock, whenever you call about a product enquiry, it’s always ‘no stock’ but go the same day to the store and you see it in abundance. Third time is a charm I suppose

I had a bit of a difficult exchange and the manager was very helpful. The staff were all friendly and patient while I was looking for items to exchange for. I felt welcome in the store and not like everyone was just there because they had to be. Its customer treatment like this that makes people want to come back again and again.

I loved the store. Service was great and the product was abundant. I felt very welcome. I definitely will return.

0 staff available today on the floor. Eventually asked at the till, but 10 min later still waiting. Get more staff, not smart at all. This is not the first time so I cant imagine how much revenue you lose per day. Guess Ill buy a 20k couch elsewhere.

Absolutely could blow the budget. Friendliest and most helpful staff... rest of CT retail & service industry should go here for training!

Just enjoyed window shopping after a long time.

Arrived here in a hurry just before the store closed. Phoned prior for direction, and the gentleman on the was helpful and friendly, he even recognized me by my voice at my arrival. The staff was helpful and I got what I needed within 10 minutes

Its big the workers is very helpful. Uniform is stunning

Great service

The shop assistants were quite prejudice. I walked in and waited in the que and they went on to help a person of a fairer skin tone even when I had been waiting in the que. I mentioned it to the assailant and he dismissed me and continued to help the lady who cut the que. I mentioned it to the other assistant and she also tbrushed it off. I asked for the manager who similarly pretended her assistant was in the right even though she mentioned how aloof and problematic the whole incident was. You see this happens a lot in stores in Cape Town and its completely unacceptable. Its hurts even more because there is a level of denialism from the people involved in the incident, even when reported to management you are made to feel like you are not important enough for them to treat you with dignity.

Variety of good quality products and items. Excellent customer service.

Gorgeous items. Rather pricey but great quality as well.

If you need any help, ask for X. Best customer service Ive received in a while.

Always such great service, staff always make the extra effort to assist..

Wow such a rude rude person called TARYN there. Bad communication skills and too much of an attitude even when she realised she was wrong and her managed emphasized to her she still had a sick attitude. Very nice store which i am a fan ogf but dont think i can go back to that store. Manager to very nice though.

Staff need to be trained.

I went to look at furniture for a home office at the Cavendish branch of @Home where I discussed the different possibilities with a male serving assistant, when a young lady approached him to ask if somebody could help her. Mid sentence he left me to look after her.No calling for another person to assist or an excuse me please - I was just left stone cold.I waited for a while to give him time to refer her, but when I saw that that was not going to happen, I just got up and left and I doubt that he even noticed it.It was an experience that left me very weary to go back. Obviously he doesnt care too much for the commission, as I was about to buy.

Shocking/ poor customer service. You pretty much have to help yourself.

All your cutlery and crockery needs are being met there.

Service - very professional organised friendly informative. I was impressed.

The service is good and the shop is big enough to view a selection of goods.

I visited the shop for the third time yesterday. During all these visits, I had a bad experience. The service was bad.The wait was too long. There was no sense of urgency at all.I was very disappointed and I doubt if I will visit the shop again

Really interesting things.

Great staff but need more people on the ground to assist customers

Top quality furniture and homeware.

Very nice store

Good specials

My heaven place of rest

Excellent homeware.

Great store

Wonderful

Well stocked as usual

Great

Convenient location

Standard @Home

Same as the others.

OK place

Shop furniture and kitchen supplies and a diverse and beautiful house and suitable prices and a variety of furniture and beautiful