I was looking for a working device specifically one that’s not slow and has an easy user interaction. Not much asked, right? One of the employees assisted and said that the iPad that I was already looking at was the best option. I asked him if there were any other devices he would reconmend, he simply replied, No, this is the only one. I nodded politely and said thanks and took a look for myself in the shop. He was simply just LAZY! There were plenty others that he couldve reconmend. Poor service.

Darren the Tech guy is one of the most ridiculous Customer Service Reps I have ever encountered.I felt that he disturbingly held my computer, which was only a few months old, hostage for over 3 months.. it went on and on forever...It was weird, esp for IC, and I am certain that he approached my concerns with unkind assistance.I see that his service reputation online is pretty substandard too. Avoid the store.

There is a reason why they have less than 4 stars. Even that 3.5 is being generous. If it was up to me they would have received 0 stars. This company cost my mom over R6000 over a mistake that they made and instead of rectifying that they thought a lousy R250 voucher would make up for that. The worst part about this is that you would think that people at Headquarters such as the Anthony that I spoke to would have rectified the error that the store managers who are as dishonest and hot tempered as they come but the moment they found out the many errors that the store managers made such as attempting to bribe my mom by giving her her insurance money back instead of a new phone they stopped replying to my emails. I cant emphasize how dishonest, unprofessional the people here are but specifically Deter and Beulah. So if you want an organization that stands for that then go forth.

One of the worst companies I have ever had the misfortune of crossing paths with. Not only are the store managers called Beulah and Deter at this branch incompetent and dishonest but they are also quite unprofessional. We thought the store manager was bad but the actual other manager Beulah is just as bad. They failed to Rica my moms phone and when she ended up losing her phone they had the audacity to try and blame it on her as if it was her fault for their incompetence. They acknowledge that they messed up but still refuse to fix their mistake. As a result of them failing to Rica her phone, she can not claim and get another phone. They messed up and basically told my mother that Yes we messed up but we are not going to rectify our mistake so you will just have to sort yourself out or take it up with legal. Truly appalling. If you are looking to get scammed then go forth and choose this appalling company.

Did not purchase any computer accessories but purchased at the competition. There were great deals which was not offered here

What an unprofessional and incompetent team that works at this company. You would think the managers at this store would be able to reprimand their employees when they mess up but it is clear that the fish rots from the head. With people like Beula and Deter or whatever that store managers name is is no wonder they have 3.5 stars. I would not advise anyone to get anything from this especially insurance. If you are looking to be scammed and have your time wasted then this is the perfect company for you.

Incredible Connection is not incredible at all. The company failed to rica a sim card which led to them not being able to track and block the phone. This company is so dishonest they turned the whole around and asked my aunt did you see anyone rica your sim card like clients are supposed to stand behind the employee who took their ID to see them Rica the SIM card.The management (Buelah and Deter) are rude, bad tampered, unreliable, unprofessional, dishonest and just plain conniving.Although maintaining that the company did nothing wrong, Deter tried to bribe my aunt by offering to pay her back her insurance premium instead of replacing her lost insured phone. When questioned about this he claimed this was from his heart.Buelah, the store manager pretended to understand and want to help then turned around and lied about calling the necessary people.This is the same person who blatantly ignored an official complaint laid against Deter.If you want poor service and dishonest management, go to Incredible Connection Tygervalley store!!

Great help from Corbin and very pleased with my purchase which was on a promotion, nice surprise. Friendly and knowledgeable staff.

I am very disappointed in the concern the team and management has for a fraudulent account that was opened up in my fathers name over a month ago. The Vodacom team and management know what signs to look for when fraud is being committed. Vodacom has since been in contact with my father about paying his account, and if this matter isnt sorted out HIS credit record will look poor and it will be due to YOUR incompetence. YOUR store opened up the false account, YOUR store should be sorting it out. I have been on the phone for hours with multiple people, all just playing the blame game and transferring me to the next person. Your store had all our details, info and proof of this fraud too!

Suoer helpful and surprisingly not that expensive. bought stuff which didnt work out at home took back next day and exchanve without issues. frienly service and advice

Poor customer service. The staff working stand around and talk more to each other than assisting customers. When I asked for assistance the staff was aloof and not very helpful.

Apparently Darren has my laptop repaired and up and running. There is a problem. He tried to load the Canon 800DSLR software on my laptop but did not want to upload. He told me I must bring my camera with the my cable to connect up to my laptop to download the Canon software. When I got home I checked to see if my camera has serial number on it but apparently it does not have one but it is on the box. Do you think Darren will be still able to upload my canon software on laptop despite the fact that there is no serial number on my camera but the number is on the box if I bring my camera to connect up to the internet?

Extremely helpful. Prince was very nice and went out of his way to help me. Bought 2 cell phones.

I bought two GSM sim cards from the store. They then told me that they RICAd at the store (they supposedly made copies of my ID, proof of residence) only to find out later that they never RICAd the sim cards.When I phoned the first time they told me that the person that does RICA is only back tomorrowThe second time I phoned Merisha (tried to disguise her name) put down the phone on me.The third time I spoke to the store manager she said she will reprimand the employee. (Yes, sure).Long story short I ended up going somewhere else to RICA.I have never bought something at this place without having some issue. In the end I am seriously annoyed with myself for going back, even after I promised myself I wont.Dont make the same mistake, save you sanity and stay away from this place.

Good solid shop with a fairly good selection. Staff seemed a little inexperienced, but eager to help.the customers, just need a little training and they will be brilliant!

Good variety of items..nice service

Shocking service. Ordered a laptop from them on the 12th of Feb. They told me the laptop is in stock at Cavendish, and that I can pick it up on Monday the 22nd. I phoned them on Monday to follow up on my laptop and they told me that the laptop has been sold, they need to order one from a branch in Durban and that the laptop from Durban will be at their store on the 17th. Phoned them on the 17th, laptop has been sold to someone else so they have to send me one from Centurion. I followed up Yesterday (18th) where the laptop is and I get no reply. Phoned this morning (19th) to follow up, where the phone was put down on me twice. Eventually when I got through to the sales agent, he tells me they cant track the parcel with the courier company, so they dont know where the laptop is. Shocking service!! Wont purchase from this branch again!

Took in a laptop that was a few months old.They technical guy said they will replace the laptop. We took it in the 2nd week of November 2020. No feedback received since then. Called the shop and was put on hold for over 10min just for no information given back regarding the replacement or even repair.Poor service! They dont even give you an update. Wont be back there again.

Sold me a wireless keyboard and mouse without the wireless receiver. Be careful what you buy at this store.

Poor after sales service. Technician doesnt get back with feedback. Have had a faulty item (1 week old...) in for evaluation for almost a month. I call for feedback, and dont get anything useful. Im in the store now and cant get any information about the item either because the technician is out...

Friendly staff. High prices.

Just phoned, and received 5* professional service from Manichia! Thank you for your prompt and efficient service!

Excellent service, knowledgeable salesmen and always service with a smile.

Very knowledgeable staff

Great shop...Great service!!!

Excellent service. Great sales people.

Always have a great experience here, all tech staff are very knowledgeable about the products they sell. Returning items is also a painless experience. Highly recommend.

If you walk in...ask for Corbin. To me, he’s the most polite and professional employee around. He’ll assist you gladly AND go above and beyond to get your massive TV into your car...even if your car isn’t parked in the Mall’s parking area, but parked above it past the hospital :) He’s excellent. You won’t be disappointed.

The manager of this store, has no time or respect for his clients. The sales staff on the other hand is very professional and friendly.

Good range of laptops, tablets, etc. on display. Helpful staff. Most items are fairly competitively priced, but not always the cheapest, so shop around first before you buy.

Good customer service and informative...staff friend and eager to help...

Staff very helpful and went the extra mile to find stock without asking.

I have placed an order online. I picked it up a few hours later without a hassle. I am very happy with representative that assisted me. Greeted, and stayed with me until I left the store.

Do not purchase on their online store. They will make you wait for longer than n month before youll recieve your package. They can even explain to me why its taking so long. The staff are also very disrespectful.

Very disappointed, very slow service. Waited over an hour for a click and collect online purchase that was paid and approved online. Would not recommend buying online and collecting. Service does not work well at all.

We went looking for a laptop today and was chatting to one of their consultants...so patient a young man and extremely knowledgable...anyone needing to buy a laptop, I can strongly suggest that you speak to him...his name is Corben, but he only works weekends. Thank you Corben, God bless you

Worst service ever! they never get back to you on top of that when you tell them you going to a different branch, they bad mouth that branch. Very defensive. I ordered something a month ago and I have to follow up they never get back to. They dont know their own policies

So I called them in the morning to ask if they had the product that I wanted. They said yes they have 4. I ask if they can keep one for me because I work in Stellenbosch and can only come get it at 6. They said no problem. I drive through in peak traffic to get my product from Stellenbosch just so they can tell me to my face we sold it, sorry. Just call me next time so I dont waste my time and money.

Excellent service from technician

Quality products, excellent service and great location.

Shocking phoned to enquire about a wifi extender the phone. Switchboard routes me to the Dept where the phone rang for ages got answered by the phone being lifted and slammed down!!!!

Came in to buy an very expensive set of earbuds and I wanted some information about their policies before making the purchase. They were priced 25% higher than other stores but the only one with stock so I was expecting good customer care.I called the previous day asking for them to keep one pair aside for me. I came in and asked for the consultant which would have kept it. The person took me to him and this person looked up with a unfriendly What do you want look with a side of dont bother me. I explained to him I called yesterday with regards to the earbuds and no response. I then went to give the model number and name and I think he remembered the price and all of the sudden it was the quickest tone shift I have ever seen. He was helpful and friendly.I asked him basic questions about the warranty policy and so which he awnsered. I proceeded to ask about returns if I dont like the product (Due to these earbuds being 5000rand (4000 in other stores) I wanted to make sure I can return them if I really did not like them). He said he is sure I can but asked an employee which said earbuds can not be returned. He proceeded to asure me they cant deny me due to consumer laws and they took returns of apple earbuds pro (law states you have 7 days and may pay up to 25% for repackaging). I then asked him if I can ask the manager this as he would have final say.I waited a solid 20min for the manager to talk to him and they went into the store room for 10min talking or something. After the total 30min of waiting the manager came and told me they took no returns for earbuds (against comsumer law(earbuds is not on the exclusion list like underwear for example). I did not decide to argue about it as I was getting tired of this. So I stated I wont buy n product for 25% more and have less assurances than any other store and left.I ended up getting them from another store after 1.5week waiting for stock and I love the earbuds.I will never attempt to buy a product from them again due to how unprofessional they are regarding their policies, getting different awnsers from different sales consultants.

Phone constantly rings. Even after eventually being picked up, technical/repair department cant be bothered to pick up phone ringing for more than 3 min. Was in shop yesterday and know for fact they had more than 4 people in that department yesterday. Dont bother with this bunch unless they the only ones have a specific item for purchase readily available.

No assistance from staff after waiting for sales personel to show interest for more than 10 minutes. Left and bought PC from opposition.

Staff is very helpful and friendly

Bought me a laptop here, staff is well educated.

Been waiting for almost a month now for them to call me back regarding a watch i bought there. They told me it would take two weeks for the repair.(Edit)Phoned them 8 times and every time they put the phone down,not even answering it

Sales people awesome to help you, but when you have to pay the people behind the till just spoils your mood. Seems like they dont want to work with the worst facial expressions !! Told manager and he ignored me Will not buy there again.

Dont buy something online and try to return it despite what they say on their website. You take it to the branch and they dont seem to know what to do with the item. They ask you to leave it with them and someone will get back to you. The item has gone into a black hole and no reply from then whatsoever ever despite multiple emails to follow up.

Well stocked and some good specials

Speed service

Decent service and good prices

Very helpful staff. After visiting similar stores in the mall, I was a bit frustrated as the staff in these other stores could not take a moment to help me. At Incredible Connection though, a member of the staff immediately came to my assistance and helped me find what I needed.

Very professional staff and good social distancing

Perhaps you should consider removing your phone number, calling you guys is useless and the service is pitiable.

Good service. Good temperature control. Guy in charge of thermostat knows whats up.

Tygervally always good quality service so Ive been ushered.. In a professional manner so that I could get what I came for 👍

Best service ever. Thank you Joshua. You went beyond your call of duty. Will be testing my reinvented laptop soon.

Excellent service received in ensuring that my order I had placed online was fulfilled.

Good

Great, friendly and expert advice

Staff not helpful at all.

Wide variety, helpful staff, competitive pricing

Great service

Huge clean store. Lots of products to make your selection from, variety of brands to choose with friendly staff willing to explain any product to you.

Great service

Had a long discussion with Gideon on the phone.(After I tried two iStores and Cape Gate Incredible Connection)Was very helpful and answered all my questions.Go Tygervalley!

The technician didnt pitch up for work. Nobody new when he is comming in. I left after 30 minutes without buying the laptop and software. This show bad management.

Very helped with lots of experience.

Very helpful and wonderful stuff members.

The people who work there are very sweet and friendly will strike up any convo with you.

Your staff is unprofessional and your phones keep ringing. When someone does pick up your phone, they talk to you in a very unprofessional manner and bounces the ball the the next operator??

Called to reserve a game 30min before closing time. The reason I called is because I live in the Southern Suburbs I knew I wouldnt be there in time.Sales Clerk said he will put it a side for me and I can collect in the morning. I drove all the way to tygervalley from Ottery the next morning only to find the Sales Clerk had the day off and never informed any of the working staff about my reservation, he didnt even label it and put it aside. Because it was the last copy I ended up driving till there for nothing.

The store setting is cool and they have really cool gadgets...From Cables to 4k view flat screen tvs, they really did it for me☺

Lovely selection of laptops

I walked in, ready to drop 4k on a FitBit watch. Stood by the counter for almost 15 minutes and no one came to help me.

I walk with blinders on when I visit IC , cant afford anything but want to buy everything. They really need to look at pricing...

Staff are realy bad i asked for a tv and the guys showed me a toaster. But for real they realy dont know what they are doing just shop online.

Worst service, do not know why they employ poeple

BAD customer service. Limited or no expertise in the device I had. The person speaking to me implied I should buy a new battery or that I had done something wrong. I will not be blamed for a device they sold me (not actually me as it was a birthday gift) a month ago not working. 0 stars should be possible.

Good sales team terrible pricing.

This store has some variety, but Ive been disappointed on more than one occasion by the lacklustre attention from staff. One practically has to beg for service. Im not sure whether there are sales incentives in place in this store.

Staff was helpful. There were no great offers with discount.

Good service and products as per advertised

The worst service ever, We went to the store to buy a laptop (HP Spectre x360) for my wife, we stand around for 15 min waiting to be helped, while the staff members were to busy trying to log into his xbox account to play games further. After 15 min of waiting we decide to leave and buy the laptop from another store. When we left I turned around just to inform one of the staff that we are leaving now to buy from another store, and his response was Okay, thank you

They have a wide variety of things.. But does not have stock of certain things.

Did purchase on internet to collect at Tygerberg. Dieter was very helpful!

Great variety and the staff was very helpful and knowledgeable. 10/10

Good computer shop, great service from the security guard to receptionist.

HORRIBLE service!!!! Pathetic

Its convenient to shop at Tygervalley.

Very helpful and good advice.

Its an electronics shop. Staff are quite helpful.

Fabulous service

Only customer in the shop, walked around 5min without a single employee offering me any help, they decided that standing around chatting to each other was more important, ended up purchasing what I wanted at another shop.

Always friendly and helpful

Very helpful people. Tristan thanks.

They dont know what they are talking about.

Terrible service, trying to upgrade. Waited almost an hour, then they could not assist me as the staff did not have training yet...

Sales people arent even vaguely interested