Outstanding service, rates and communications. The Cape Town depot is a well oiled machine and their door-to-door service is impeccable. Have booked multiple international shipments through this company and they really know what they are doing. 10/10 would recommend!

Great experience, professional helpful, friendly staff

Great service received from Sharief, airfreight shipment received from USA on actual date as promised by DHL/Stackry tracking, in less than a week, no hassles / issues at all.

Been trying to get help with a shipment and unable to contact anyone. Get transferred from one person to the next and no one is able/willing to assist. Very bad service

This must be the best DHL office in SA! The staff at the Lower Loop Street DHL Express office is professional and very helpful, with a special mention to Candice and Zimasa. We send many international parcels and they really know what they are doing and are very friendly as well. Covid protocol is followed and the offices are clean and attractive. Highly recommended.

Worse service ever!! Still waiting for the Call Centre Manager, Busisiwe Thsabalala, to come back to me regarding my complaint. I posted my complaint on HelloPeter. DHL lied, they said they responded to me privately which they didnt. Call Centre Agents told me they emailed my contact details to Busisiwe; she says they didnt. Clearly their culture is to lie to customers.

Very friendly staff and you feel welcome even if you wait a lil bit.

Poor quality, not professional, not responsive. DHL you need to work on your customer service and stop wasting peoples time.

Vendor sent me a package from Belgium via Air freight/courier to Cape Town. It was sent in october, it is now 23/11 with not one call or one email from DHL. I had to send every email and make every call to get feedback and updates, even after (empty) promises of feedback and communication. I feel that I need to do the work DHL gets paid to do. I will never use DHL again.

Service was good. Great covid19 protocols in place (June 2020) and I had taken my own pen but even their pens went unto a deep clean between clients. I liked that. Why not five stars? Just the price was hectic to send a passport abroad at R713. 00 (Insurance included which was about R70)

Good service, helpful staff. Could do with a bit more capacity what with these Covid regulations

Ghl has become insanely expensive. for a small box just a bit more then 5 kg sent to Europe you will be asked for about 300 euros, plus will not be warned about the upcoming costs on the other side. It seems that states are frantically looking for a ways to legally enrich themselves at the expense of citizens after unnecessary quarantine. Or it’s dhl deal.So, please ask all the cost you could have before to send your items or letters for not being surprised at the end.

While DHL is the most reliable international courier company I have used, (hence the three stars) they are still routinely committing fraud every day.As part of their process, they reweigh packages, and the new measurements they take are often significantly larger than the actual measurements of the package. When they do this, you will have to spend hours of your time writing them emails so they can gradually, over an extended period of time, eventually get around to refunding you. The refund process seems to take a minimum of 2 weeks, with several emails that you will have to send explaining to them how centimetres work.If you are a DHL customer, I highly recommend you check every single invoice, and take photos with measurements of all your packages before you send them.This is a common problem with pretty much every courier company I have dealt with. The first courier company to prove to me that they are not committing fraud every single day, will get a 5 start review from me.

Very friendly and professional.Served with a smile.Thank you🙏

DHL, purest example of excellence. I shipped my passport to the Egyptian Embassy in Pretoria. In the first trial, the embassy, unfortunately did not take my application due to an outstanding payment. About three times, DHL attempted the delivery to no avail. At the end, I decided to reroute the documents to a friends residential address. During the first two deliveries, no one was available to pick the documents.But their staff was super helpful and responded to my emails/phone calls - keeping me updated almost in real time.My stressed was eased knowing well that everything was taken care of.Thank you for calming my holiday preparations!😇😇

Jamynn Van Dyk. No customer service! Doesnt care about customers urgency.

Staff very efficient even though I find the costs somewhat high !!!

Friendly, helpful staff.

DHL South Africa I am highly disappointed. I guess due to the lockdown you guys are looking for ways to extort your customers!!! How can you charge me 1300 rand for a parcel that isnt even worth that amount? Why am I paying DHL processing fee when the sender paid that already? I am done with DHL going forward!!!!!!

DHL express, service always top quality never disappoint, if you want fast delivery, safe delivery, and very affordable price. DHL always keep doors open for you !!!!

Only one staff member. Takes ages.

Fast effective

Great service

Called more that 50 times in the last 5 days to get a shipment that was express delivered and supposed to be delivery a week ago. Nobody seems to be able to help.

I sent a laptop charger cable to NZ. The process went smoothly when I filled out the forms and packaged it.However, when it got to NZ the cable had been cleanly cut through! There was a label saying it had been security checked. So, whoever did the check CUT THROUGH the cable for some completely bizarre reason! Why?! This was not an accident when you think of it being damaged during transport, this was clearly cut neatly through the cable. Now Ive wasted my money entirely on sending this item.So, if youre sending electronics, well, dont.

Not fast but okay services

They dont take deliveries after 5pm. This after the lady from the customer service line suggested that it was open till 6 and I could deliver after hours. Furthermore, it states in the DHL pamphlet that Extended opening times make it easier to drop off packages anytime. That aside, I dealt with two different ladies at reception who were both very professional and fast.

A disaster ! I know that everyone is going through a tough time Right now , but you can’t tell to someone who has called you again since Monday and I even filled out your form and so far i haven’t received my package then it’s really important because it’s a credit card. This is just unacceptable.

Friendly speedy service

Professional and prompt delivery

Very helpful and friendly

Candice who helped me post an envelope was extremely rude and disrespectful. I’m very surprised this great company has terrible employees offering this low level of service to loyal clients. Such a shame.

First time I sent a parcel.. Thank you

Quick convient and efficient

Will never make use of DHL again - being told my parcel will be delivered this morning, then tomorrow (they will pick the parcel from the warehouse now) - then being told its on a vehicle already actually and will be delivered to me by 15:30 pm today... So DHL doesnt know where their parcels are on route to, on a DHL vehicle (and that it was already on a vehicle?)... I just received my package, so it is quite alarming that they didnt even know it was on the vehicle.I will definitely rather pay more and go with the competition next time, they quoted tax and duties (and delivery) at a better rate; I just thought DHL will be more efficient. Apparently I was wrong.

I used dhl for my passport sending. Service was great and the offices are done really well. They even have a little popcorn machine there. The only downfall for me is that the pricing seemed a bit high. First class service!

Very efficient

Fantastic service

Quick service but hard to find. Tucked away on the side farthest from the street made it difficult to find from the road in. Also, parking is an issue in cape town city centre and it has no parking outside the business.

Cant be bothered to do their job. My parcel has been sitting with Customs for 2 weeks, no updates on what the issue is. When finally getting a hold of someone who can put a sentence together, I was advised that they require further documentation. Proactiveness in EXPRESS services is the way to go. Do your job!

Incredible friendly and professional service

Fantastic service and very reasonable prices. My package was delivered to the US in two and a half days!

Close to all CBD places in the City Centre. Clean, practical and well designed for the fastes way in dealing with foot traffic entering and leaving. I was assisted in less than 5 minutes and left in even less time with all my requirements met.

Great staff. Was picking up my passport. Good communication, great service

Even though I visited for a meeting, the companys ethos to connect people and change lives, comes through in the DHL people interactions. Highly impressed!

They lazy, unreliable, phone you to fetch your own package when they don’t want to deliverThe driver refuse to deliver it & waited atleast a month for my shipment & let’s not get started on the Tax I paid more then the product

I have been waiting on an email since 12:15 today with EFT details,my email address was given 2 different people more than an hour later still nothing. Also 3 individuals giving 3 different stories re.process of door to door delivery.I have decided to cancel the process and use another courier service.

Courier services at its best

I might be biased because I work for the company, but trust me, DHL has been voted the Global Employer of the Year, for the 5th consecutive year, because it is truly an amazing place to work!

I received the best service ever, keep it up DHL staff.

Good service

Very efficient and polite staff. In and out in under 5 minutes

The Express Leaders - World Class Service

Package was delivered promptly and the process was hassle free and efficient.

Good service

Speedy service. Collected my package in less than 5 minutes

Always good service and efficiency when dealing with DHL

Good dayHope this finds you well, serious guys since last week I supposed to fetch my 2 phones 1 Samsung galaxy S6 edge plus and 1 Samsung galaxy note 5​, you guys or your office told me to complete the 2 application​s from you sent to me last week, one with a South African ID and one with my own ID, I did everything since last Thursday, and you told me also you have to send to the customs and they gonna reply after 24 hours now its more than 72 hours, even you guys cant see that you dont even serious in your work I dont know when and how many times your customs have to take before they reply Im not your stupid guys, why you cant put serious in your work and make your customers happy we dont have to complain all the time about you guys you gonna lose your customers, you guys are working with your customers or your customers working for you if your customers didnt call you you will never and never call your customers we dont have airtime to call you guys all the time, Im very tired of you guys Ill never anymore use dhl trust me because you show me your real face and people have to know that

Easy to send stuff and good members of stuff

Excellant service. Send parcel to america . Arrived all taken care of ..

The worst service I have ever experienced in life.

Prices are a bit high otherwise the place is nice

Very polite and professional staff. I was only picking up my passport after a visa application procedure, so I have no practical experience with orders and their deliveries (most reviewers seem to be unhappy about it :/).

Worst service I have received in my life!!! Ordered two products from one website with different shipping companys. One being DHL and the other FedEx. The DHL parcel was ordered on the 25th of February 2017 and the FedEx parcel on the 3rd of March 2017. Today (6th of March 2017) I received my parcel from FedEx!!! I have yet to recieve my parcel from DHL as they have failed to communicate with the third party they handed my parcel to, which is Ram Couriers!! And not forgetting the fact that I was taxed R710 for my parcel!!!

Parking is an issue, but apart from that collection was quick but perhaps they should put out a visible sign to show where the collection office is as it was tricky finding it.

Great place, you dont have to wait in a long queue and the service is very fast. Very friendly too.

Wouldnt expect anything less from DHL

Great service

They unpacked my package and itemised every single item right there on the front desk in full view of every other customer & member of staff. In all my years this has never happened to me at any postal office in the world.There was not even any concern for privacy.They also will not send any medication whatsoever, even off the shelf things without a receipt. Typical African needless bureaucracy. Charged 2000ZAR ($150USD) for a small package (6kgs) from SA to Malawi. This all took approximately half an hour whilst being served by miserable customer service agent. Never again.

Super hard to find this building. Its kind of tucked in a corner behind long street and opposite the cullinan hotel.

We from Australia we got married in south Africa and had to send our fragile stuff back be does we traveled on our honeymoon. The staff were amazing and couldnt wait to help us!

Rather pricey but they good

Very helpful staff. I dropped off my parcel just before 5pm but the driver waited while it was being processed.

Excellent service. Parking might be a problem for same but otherwise all was well

Loved it

Probably the best courier out there London to Cape Town 2 days, worth paying for

Ive honestly never been here for more than 10mins! The service is really great and really fast 👊

Very efficient will recommend it anytime

Friendly staff. Only grouse is that they are closed on a Saturday and if you are a working person collecting a passport means taking a day off!

Shocking service, no feedback or urgency to resolve delays!! Find another courier.

I picked up a package there and found parking, during a week day, 20m from the entrance, just around the corner of the building. I was less than 4 minutes there.

Eish not sure what reviews to give

Nice offices, easy to find parking and convenient parking

Efficient friendly staff

Excellent, efficient. Perfect

A bit slow and customer contact is not the best

Fast effective and easy service

Best service

Very fast and professional service

Drove all the way from Durbanville to pick up Passports. Got here at 17:05, everybody has gone home. And the business hours state that they are open till 6:30. Highly unprofessional for a international company.

Love the office space

Very efficient, clean and friendly 🙂

Slow service and the package took nearly 2 weeks instead of 3 days to arrive due to a collection blunder on their side.

Great service!

Excellent company, I recommended for everyone

Very helpful staff!

Very professional

In and out. thats what you want

Quick and efficient service.

Super efficient and professional!