Good service...even though I was not at home to collect but they called, and we arrange for pick-up..

The Good: When I contacted their customer support to enquire the date of arrival of my package as well as to amend some of my delivery instructions they were very polite and professional and were able to help me in a quick and efficient manner. Despite only using their economy shipping service my package arrived 2 days ahead of schedule and in a timely manner considering the distances involved. Finally their delivery driver was also very friendly and efficient.The Bad: They do not provide a estimated arrival date on their package tracker and their website is very outdated.All things considered I would definitely use them again.

I have been waiting for a package to be delivered, I call them to confirm the correct address and then just to find out when I call again later that it was with the wrong driver! They have no customer experience. I wonder ehat the excuses would be next since I was promised delivery today.

Martin and his team provide excellent service for our company. Very responsive, quick and very helpful.

Delivery Not Recieved.One of the most dissapointing and dishonest encounters we have ever had with a courier company.Be warned not to use this company.We send many items around the country, our latest and most impressive was recently by Aramax which did a same day service (in covid, with riots to an out lying area and without any issues) Try them...Enduring more than 4,5 hours of phone time trying to unravel their inefficiencies.This company is inept and incapable to resolve the issues they create.Call center hangs up and does not return calls.They dont call on arrival at destination.They dont deliver when they say they will.Delayed delivery without notice to both sender or recipient.Multiple untruths about reason for non-delivery.BUT - above all primariy the devastation that this company caused us, by not honouring its service agreement was so profound, to which they did not respond with a resolution.Never ever again.I would go so far to say they should no longer be allowed to trade under the pretence of the delivery service they claim to offer.We have still not recieved our delivery....we are not sure we will.We are STILL awaiting a delivery.

Make sure when you purchase an item online the courier is not Courierit. Hifi Corp is one of them. Agent made a mistake by not sending out items promises to do it next day and makes the exact same mistake the following day. Then they blatently lie to cover up story by saying items are damaged. 5 minutes later it cant be delivered because i stay in a high risk area. Lets see what tomorrow brings...

Absolutely abysmal service. i’ll never use them for anything courier related again.

Rather tie your package to a messenger pigeon...it will get there faster

Ladies on phone was very helpful and friendly. Gentlemen that handed me my Package, very helpful. Overall, Great experience!!!

You really dont deserve any stars. Your driver was supposed to deliver my important package today and he just never showed and then had the audacity to say I wasnt available. How can someone not be available if you never phoned? I phoned 3 times today and even gave an alternative number and still the driver did not phone me. Now because of your incompetence I have to wait till Monday or even longer if I read the bad reviews. Youve been getting so much bad reviews and still you do nothing about it. If your divers dont want to do their jobs then get people who want to do it or close your doors. This is totally unacceptable

100% on point no hassles will definitely use the service at any given day

It was quick and easy to get my parcel

Horrible service! They somehow managed to change the delivery address, causing my package to end up nearly 600km from where it should be. After multiple call to resolve this issue, I was promised a call back at least 5 times, yet I received none! When asked to speek to a supervisor or manager, I was refused. The lady helping me (Lee) the continued to raise her voice at me, and cut the call.This is unacceptable customer service! I would never recommend this courier to anyone!!It has now been a week without me receiving my package!!!

From thursday 18 feb I have been waiting at home till 17h00 because Iget the messages that the delivery will be that day, before 17h00. After the 3rd day of waiting for nothing, I called customer service to hear that they have given the goodies to another company. So I asked why they then promise 3 days in a row, and also visible on the tracking site, that it is on its way? She didnt have an answer and asked for my tel no... (dont they have that already, just like the address and email address? Anyway, she promised to call back, and just like with the other customers I see on this page, she did not call back. Havent come across any company yet with such blatant disdain for its customers. Truly appalling.

It took a week of me calling them everyday to get my package... really bad service. I spoke to at least 5 different employees who literally did nothing except say they would call me back and never did.I had to stay at home every day because every employee told me that they would get my package delivered that day. What a waste of time.Can big companies please stop using them to ship their goods! Really not acceptable.

I made quite a large order with TFG online and this Courier It company is delivering the order to me in Lamberts Bay.I received a sms saying the parcel is out on delivery and will be delivered yesterday and as asked i was required to be home. I put my plans on hold to be home.The parcel does not arrive, i call in only to be told they are trying to get it to me and if they cannot by the end of the day then they will definitely have it delivered by the next day.The next day comes and at 14:00 i call in again to ask where the parcel is only to be told it will be delivered Monday.I had to put plans on hold AGAIN to be home. Had it been communicated that the parcel would only be here Monday then i could have been patient.No email sent outNo callNo smsNOTHING.I am expected to follow up because of terrible service and communication on their side.I will never again use courier it and no longer will i support TFG seeing as they work with this terrible company.Let us see if my parcel arrives Monday.New edit here: please spot the commercial idiotic response below. Go shoveitupyourself.co.zaTry being more personal like informing your clients on their orders.

Look; every single reply is standard:Thank you for your feedback. Kindly forward your complaint to [email protected] to investigate this matter. sometimes this is not even a proper reply to what customers are saying or asking. Total automatism... see what reply this evokes....Staying at home 4th day tomnorrow to wait and see it they have lied again...

I had to go to collect my own parcel after the driver lied that there was no one to pick the parcel at my place yet we were all there 24/7. Just paid R450 for nothing plus my fuel & time that I used to go and collect myself after they returned the parcel to CPT branch.

Company had my order since Wednesday (3 days now), I had to go online to see that there was a delivery exception due to an address problem. I had to call your customer service to confirm that it is correct. I had to ask if they need my number as well. and now I have to wait another 3 days for my order to be delivered because of your drivers that cant find an address that no other courier company had an issue using. All my info is correct, this shouldnt be an excuse every time my order gets delayed.

Good day. Ive been waiting for over. Week for my parcel to be delivered. When Im tracking the parcel it was given to the driver a few days ago already and every day I get an sms stating my parcel will be delivered today I must make sure the address is correct.Your driver phones me at 7 to tell me I have to go to our local shop to get NY parcel as he cant enter my street. Note the shop is two streets away. He then went on to tell me I must send someone to pick up my parcel. So anyone can just approach him for a parcel and he would give it?The worst part of it all is Im not making use of you guys but the company I ordered from does.My good gets delivered here, my parcels from other companies that delivers what makes it so difficult for CourierIt to deliver one parcel?Please please assist.

Bad service ever very slow it took me an hour n half to send one box.also no card payment only cash or eft wat if u leave your smart fon @home?like I did

Courierit lost a very important package of mine, and despite COUNTLESS attempts to try and get a resolution they have done absolutely nothing to help, not even as much as a sorry. The delivery driver who lost the package was just as unprofessional and tried to make it seem like it was my problem. Would not recommend.

Really terrible service. Unresponsive. Late with deliveries with no communication.

Reliable service, but a horrific and out dated website...

I received a text message on a Tuesday, saying that my parcel is out on delivery, and i will receive it that dayIt is now Friday and i still have not received it. The customer service call centre is also pathetic. They take too long to answer, and then provide very little to no assistance.Do not recommend using this company

Received a parcel the next day after was informed

The delivery address is to a school that closes at 15h00. I have tried numerous times to email and call the landline (which just rings). I have been waiting almost a week for a successful delivery of my items...and still waiting today. Absolutely ridiculous. I wont order from any company that uses Courierit as their service provider.

Your Customer Care Centre was not helpful at all...Fortunately you have someone like Alister working as a driver. He went above and beyond to help me receive my goods on 10 June. More employees with such an attitude - willing and able to do a little extra to accommodate a client - are needed.Thank you, Alister. I truly appreciate it!

Dont know what to say about this useless company. My parcel was meant to be delivered on thursday the 24th december but failed to deliver it. Now i have to go fetch it but they have informed me that they have given my parcel to another client. There will be hell to pay for this

Great service got my parcel fast

Absolutely useless! Phoned numerous times to track a parcel, recieved sms and was promised delivery today. Dilevery did not take place. Phoned again, just before 17h00, was told driver is back at depot and already unpacked. No chance of delivery as promised. USELESS!

Unable to track my order on their website. Ordered goods from Koodoo who unfortunately decided to use CourierIt for delivery. Koodoo notified me that the parcel is with CourierIt (since yesterday), but still unable to track it on CourierIts website. Judging by all the other reviews on here Im wondering if CourierIt will even care to respond or resolve. They dont even respond to any complaints on Hello Peter anymore it seems.

Last week Monday I ordered a few parcels via TFG online platform.and I paid full amount without hesitation, But I havent recieved my order till today. Thursday last week I received a message stating that my parcel will be delivered on that day but nothing came. Your courier people lied and said my address was wrong they will deliver Friday and I waited Friday nothing came to my house.Are you guys making a fool of myself? or do you want me to take further steps? again yesterday I received another sms saying they will deliver. I waited till late nothing came. I phoned your landline several times and youre not picking up because you know how bad your service is

Pathetic service! After 8 days my parcel is still at their depot. Empty promises on a already late delivery. DONT use this couriers. There are much better alternatives.

Worst courier I ever experienced. No regard for service and dishonest with their tracking updates. Not sure why anyone uses them

Ive been waiting since Monday for my parcel to be delivered and everyday they just say it will be delivered todays. I am still waiting and Im pretty annoyed because I need my parcel for the holiday and was supposed to leave yesterday...now Im waisting time waiting for my parcel. Not happy at all!!

I called courier it to track my delivery and they said I am unsure it should get to you today. Which was super vague and unhelpful. I think people shouldnt use them and use better options like FastWay and Courier Guy. Rather pay a little more and get a reliable courier. Stay safe, Stay away. Let poorly run businesses go under so stronger harder working ones can prevail.

I ordered online at HiFi corp and they used CourierIT to deliver my parcel. At first they got my address wrong so they could not dispatch my parcel. They didnt do anything about it so I ended up calling them and after a long hassle and R70 airtime the problem was sorted. The review was originally 1-star but a very apologetic manager(I think) phoned me to apologize and they made a special delivery on a Saturday morning and the driver was extremely friendly so therefore 3 stars.

Avoid using Courier It for anything urgent or important. Support does not return queries (the 1 out of 10 times someone actually picks up). Couriers do not show up on the dates or slots communicated. Tomorrow will be the 3rd day of waiting for a delivery - what a way to spend a December holiday. 1st day they just didnt show up at all. 2nd day they tried to deliver in a slot different to the one communicated. Agreed to come back later but never did. Driver rejects calls, he probably knows its a disgruntled client. They must have many of those.

My parcel was dispatched on Monday in Durban to be delivered by Wednesday in Cape Town. On Friday I phoned various times, after tthere were no update on the online tracking, with people promising to phone me back with an answer. I had to phone 3 more times to get an answer. This morning I phoned again as the parcel was promised to be delivered before 9am, no parcel. Keep on phoning with no answer at the call centre. Worst courier service Ive ever dealt with.

Parcel lost, tracking says it was never picked up 5 days ago - shipper says it was. Cape Town office cant decide where it is. I was told a few times its in East London. East London says not there.... emails not replied to, customer care not returning calls, CT Branch Manager not answering calls, emails not answered. no wonder HelloPeter has it as worst courier company in SA..... spend a few Rand more and go with a professional company.

Where do I start. The AAA number and OTP number provided is incorrect. When trying to track on the system it continuously give a message your data provided is incorrect. Parcel scheduled for delivery - just dont get delivered. Lodged a ticket number as they say - no response. AT the very least, when you provide a tracking number via sms and the customer clicks on the link - it should link to YOUR parcel. pis poor service.

Terrible service. My girlfriend has been waiting for a delivery for the past 2 weeks and has been taking her frustration out on me. Not cool.Only redeeming factor is Rodrick, one of your employees. Very friendly and did his best to help her, however clearly hamstrung by the incompetent company he works for.

Friendly staff and fast service

Shocking service! I was told at 12pm to be at home so they can deliver my telkom phone before 2pm. So I leave work to ensure I am home. 2pm I phone and they say driver is on his way . 2.30pm He is in the area. 3pm he is still coming. 4pm his phone is off, hes not coming today.This happens many times with this company. Last year the driver said he came to my place twice when he didnt. They dont give you a set time for delivery and come when they want. Why does Telkom use this shocking service?

Please do not ever entrust this company with your deliveries. They promise to deliver and never do. Promise to phone and never do. You can NEVER get hold of customer service either.

Courierit, just redefined the word overnight in the English dictionary. Overnight no longer means overnight it now means two days. Totally pathetic!

Such bad service. I have called 5 times already I am waiting on a delivery I was said would arrive 2 weeks ago and still have not received anything. Will definitely lay a complaint with the people who I ordered from to not use Courier it as their courier company.

Drivers at courierit bad habit no idea of k53

Work related

What an AWFUL experience! No communication - cannot get hold of someone for over an hour, even left a message but nothing.All my tracking information shows the change in address from Friday, it is now Monday and they STILL sent it to the incorrect address.Have luckily dealt with friendly staff and have not come across rude staff but whether this company can fix THEIR ERROR is beyond me.For a first timer using this company, it is not a delivery company I would recommend. IF service was better and CORRECT then I definitely would but unfortunately this has not been the case for me. It is unjustified that a customer should bare the brunt of their incompetence.

No. Just no. Absolutely nerve grating service.Who delivers a package 18:30 when no one will even be at the location to collect.High-tech courier company? It is a low-tech courier circus.

I dont normally give companies a one star rating but wow CourierIt is beyond rubbish. You get a way bill number and they tell you to stay at your address on the day as they will be delivering your package today. I have been home the entire day. They then decide just not to pitch up.I needed to leave the premises but decided to stay as they also dont call you once they arrive. According to the CourierIt consultant they will only ring your bell. If you dont answer they leave.I have been trying to contact their call centre after they promised they will get someone to phone me back. Obviously no one phoned me back and whilst typing this I have been holding for their customer service department for exactly 10min and 32 seconds.If you have a choice...dont use them, be forewarned!!

If there was an option to give Zero stars I would actually give them that. I have been waiting on a delivery from them for more than a week now. Initially I was at fault because I did not pick up their first delivery call, but since then I made an effort to contact them and provide them with the exact details of where and when they could make the delivery. The next day I got an sms informing me that the delivery had been escalated because i had not been available where they needed to make the delivery to me, which wasn’t the case. Trying to contact them since them has been a nightmare. Their phones do not get picked up and when they do, they drop before I’m put in contact with someone who can assist me. It really is sad that they are failing customer service on all fronts.

I made an effort to go to their airport offices to expedite an urgent parcel to the garden route. It took 3 days to get there. They are expensive. Go elsewhere is my advice.

Horrible! Stay away! Their drivers lie! No communication! Just terrible! Never had bad service from couriers like this! Nightmare! This place should not exist at all!

Exellent service fast and secure

Didn’t have a waybill number , due to the online shopping error. So the front desk went out of their way to assist me.. I walked out with my package and a big smile

My delivery was late but the overall experience that I had with the company was great! The people I dealt with in customer services were friendly and the driver delivered my parcel with a smile. Keep up the great work!

Empty promises, should have received my parcel today after waiting a week already.Same day delivery, what a joke.

Not recommending this courier service to anyone, Ive literally have been waiting for my parcel for 3 full weeks and not one indication of when theyll be delivering, excuses and empty promises is what this companys slogan should be.

Charged rediculous clearance fees on international parcel, more than the value of the five light bulbs. Hid behind excuses.

Really bad communication as the parcel was to arrive the 16 April 2020, and was cancelled. No delivery the next day and was told only next week, but cannot provide me with the day it will be delivered.Was relying on receiving my Telkom SIM to work from home, but thats out the window now.No sense of urgency, no apologies. Just simple its your problem not ours attitude.

Utterly disappointing service from a company I imagined is highly reputable. Firstly if you want to get hold of customer service on Thursday, you better start calling on Monday. Then to my own surprise I was informed that I was not home when the package was delivered. I even started doubting myself, and then they add the time just to add a bit of class to the story. This after my package was previously sent back because they could not get hold of me. Poor, disgusting service. Disappointed!

I give you 1 star because you picked up the phone. Utterly pathetic service. Phoned 3 times. Each time your company takes my details with a promise to return my call. Just want to enquire about a parcel delivery. No use tracking the parcel online as the status stays the same for 2 days? So meaning the parcel is out on a driving trip for 2 days? I cant sit at home and wait if indefinitely. Your company has no respect for your customers or their time Why do customers first have to complain or be rude before action is taken? Is that standard practice? Like: We serve you once you complain. Not impressed at all.

Horrid service, bad tracking system thats not updated correctly, customer service is not clear, incorrect delivery scheduling, wrong information, and the list goes on.Your the face of the company, because youre the last thing a client sees after placing an order with a company. If this is what I see, I prefer never ordering from the company again, as long as they use this courier service.

Great Service on collections and delivery... always doing their best to do things faster and professionally. Quotes very much competitive and well recommended

Still waiting Same day expedited courier 3 days later. Excuses get more ludicrous each day.

Ive been waiting for 2 weeks for my order and it still didnt show up. I recommend that you dont use this service.

Quick friendly service! Staff helpfull!

CourierIT has changed their business plan to a tourism company. Each day they load parcels up and take them around cape town to see the sites. Hope they at least took my package up table mountain. Thats where I assume their office staff are as their phones rings unanswered from around 2pm. Just another useless company that doesnt really care. I hope Pargo crushes you guys.

Do not recommend!A simple call to customer service , and they put me on hold forever.Never got through to customer service.Drivers Failed to call me when they were at the delivery adress. Numerous times.Worst experience with a courier, not neccesarely because of not getting the parcell, but not getting through to customer service after holding for almost 15 minutes!Bad Service 👎

I waited for our delivery at the living room with a clear view to the street. It was painstaking to sit there for the whole day. Our delivery did not come. My mother phoned them to find out what was going on. They told her that they phoned at 9 times but that we didnt pick up. They marked us as not available and left.I called the company personally then and asked them where the delivery is. The lady on the phone uttered under her breathe stupid when I tried to explain the situation. I was quite livid at that point but kept my calm.The delivery man arrived and reiterated that we werent there. We checked the delivery papers to make sure our phone numbers were correct on it. He simply did not arrive and said he was here. Disgusting service and disrespectful call center.

Terrible had to collect ourselves will never use them

I needed my parcel urgently and they delivered at 7 AM. Email support was very responsive and helpful. WELL DONE!

Very nice place and good service

Awful service. Your guy arrives at reception. By the time I get downstairs literally 4 minutes later his is gone. To make things worse he updates the tracking noted as contact not available. LEON KEARNS.Its not going to end here. Im elevating .

It would be a zero star rating if possible. One of the most useless delivery services available. Do not waste your time or money on using this company.

Delivery was scheduled and then cancelled. No communication to say why. Long wait time to speak with customer service. I see this company has a long list of negative reviews and counting!

Was told 9 times on 9 different days that my parcel will be delivered that day.Each time its either the address or phone number confirm excuss when i called to follow up. This is when i was lucky enough that someone from Courier it do answer the landline phone.Please avoid using courier it !

Those who received their goods consider yourselves lucky. For me the first day spent the entire day at home after I received an SMS informing me my order is out for delivery but no one came to deliver. After calling the office I was told the order has been rescheduled for the following day even though no effort had been made to communicate the reschedule. Second day same story no communication. Towards the end of the day I called in, only to be told the driver has been hijacked. With all this drama I strongly believe the hijack story is a cover up by either the company or the driver. Definitely someone choose to give themselves an early christmas present. Use Courierit if you want headaches

Friendly staff

The woman that answers their phone is so rude! She should be fired and the job given to someone who deserves it. The customer service department is a joke. They treat complaints with hilarity. The staff make poor attempts to joke about the situation without attempting to offer a solution. However, I dont believe their intellectual level would accommodate that thought process.

My experience echoes that of others. I waited for hours, despite assurances that my delivery would be at various times (they kept changing as the day went on). The only positive I can mention is that the call center operator called me a number of times through the day to see if the delivery had arrived.

Booked an overnight delivery. 3 days gone by still no delivery. Had to go to the depot and get the run around there. Pathetic service

Good courier company

One of the best managed courier businesses in the country where the client rules supreme. Excellent service and reliable systems tailor made to suit individual customer needs. This is poetry in motion.

Incompetent business! Apparently the drivers decide when they feel like delivering a package ! My package was loaded at 7:30am and then 16:00 I get a message back after numerous failed attempts for an answer saying the driver says he will come tomorrow ! Lol a few minutes later I get a sms saying they will come today before 5 and then a email sorry and its delayed and whatever else.Setting me back a week in business losing a weeks money they have no regards in customer service. I do not recommend this company to anyone. As this issue is a constant one according to reviews. Bad Service truly.The staff on the phone has attitude they say they will call back when speaking to driver but that to never happens.So eventually tracy contacts me to tell the customer what they wanna hear alternate arrangment to sort my issue WHAT A JOKEI DARE YOU PROVE ME WRONG

This has been the worst ever service I have received from any company. Initially you tell me you do not come into my area, Mbekweni which is next to Wellington, as it is a high risk area.I have told you numerous times that I deliver a service from home and cannot leave the house, to which you replied that high risk drivers deliver on Thursdays and other specific days.I am not certain how many Thursdays have passed since 29 January 2018 and I still have not received my parcel.I have spoken to the sender Telkom and they informed that they only make deliveries through you. Can you arrange for a high risk driver to come deliver my parcel when it gets to your office, because it was sent back to the sender, if that is not too much to ask.The only day I can go meet you at the police station or wherever else is convenient to you, as you are doing me a huge favor by rendering your service to me, is on a Saturday.

Very bad delivery the worst service i ever received in my life when I phoned customer care they said the driver phoned I didnt answer the phone he went back I was waing for hiscall all time that day nobady phond me

Received a notification that contact was not available and my parcel couldnt be delivered. Firstly I did not receive any call or email that it was getting delivered and I was at home awaiting the parcel and no one pitched up so clearly nothing was in the process of delivery. Also when I track my order it tells me that my Telkom order was not delivered. My order is not something from Telkom, which makes me wonder if the correct goods are going to be delivered.

Not reliable,drivers not communicating with the customer,giving fauls reports to delay the delivery

Customer service department is so poor you just cant get a right answers, some of your agent are so rude and they cat give you answers. im so disappointing with your service .

Stop apologizing and asking for waybill no’s .fix your kak service

Awesome quick service 👍

Another useless local service.

We do our best to maintain our number 1 Courier service

If I could rate this any lower, I would.Today marks the third time that CourierIt has sent a driver with my package, only for them to not contact me at all and claim that I was unavailable. I was sitting in my apartment with my phone on loud right next to me, but no SMS or call at all. Customer service has been entirely unavailable, Ive tried calling at least a dozen times in the past hour but to no avail.This is genuinely the worst service one can get, and I dont plan on waiting until Monday to get my package because I wont even be in the country.If you can, avoid using CourierIt as your delivery service at all costs.UPDATE: The driver came around again, but he/she didnt call me AGAIN and left before i could get to the door

Emailing would be the way to go. After numerous unsuccessful attempts to telephone, the matter was speedily sorted out via email.

The desire to use pigeons to transport your goods seem more and more feasible. It seems they have only one vehicle in the entire Cape Metropolitan. The request for feedback reminds me of the internet dial up days. Goods arrived on Sunday 12th, 3 days later, sorry now 4 days later, the entire world has evolved from the pithecanthropus erectus but the parcel is still stuck at the amoeba stage.... Day [4] We are unable to locate your package as we received a huge consignment. But we will find it! I am however hopeful that it arrives before New Years Eve.