Wow. And not a good wow.I called today just to find out if I could update the processing speed on my current laptop with the intention of obtaining a quote from the company (if this was possible). One simple question. No IT support required. Similar to a query where you would contact a grocer and say: do you stock apples and how much does it cost?Anyway, from the receptionist who first answered the call - all the way to the IT guy that I was eventually transferred to telephonically - I was being asked all these questions, which I found unsettling. Eventually when I asked why I was being asked these questions when I had a simple question, the IT guy said that they have a process that they have to follow with the Accounts Manager and that I would be charged.I was astounded beyond belief!No warning given to me prior to asking these questions that I would be charged in any way for asking a simple question with the intention of getting a quote. I said I was not interested in being billed for a simple question. Really shocking service that left me really unnerved.

Lovely warm staff and good service...

You will always get good service at Mindspring

Junk food fridays are always nice...

Very helpful responsive support team, knowledgable about all things ICT especially open source software!

Friendly staff.