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Refix - Apple Experts
Ground Floor, Shop 24, 58 Strand St, Cape Town City Centre, Cape Town, 8001, South Africa
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Ve
Review №1

Vincent is amazing! He fixed my MAC charger that everyone said was impossible to fix. The very next day he even got my old MAC that had not been turned on for years to start up!!I will definitely be going back for a laptop service soon. I would highly recommend Refix, Vincents amazing! :)FAST, EFFECTIVE & FRIENDLY!

Ma
Review №2

Superb, skillful and generous service! Truly grateful to that Ive finally found Apple repair that I can *heartily* recommend in Cape Town.I came in with a machine impervious to all the usual options of revival. Vincent not only diagnosed FOR FREE, but thanks to his advice I could access my hard drive and restore the files left out of backup myself - not a cent out of pocket. What the heck! So grateful. All too rare generosity.Thank you Refix! May you prosper, so we have a trusted Apple node for many years to come.

Ar
Review №3

Got the Battery of my late 2013 MacBook Pro 13 inch changed. The service was quick and professional: handed it in and got it back 2h later. Nice store, friendly people. R2350 for the battery exchange.

Lu
Review №4

Ive been to Refix twice for my Mac issues, and each time Ive been met with a quick, professional and affordable service.In the most recent case, my hard drive had failed (my mac is almost 10 years old so it was time). I took it to Vincent at Refix, and he helped me buy a new external harddrive on Takealot so that he could install it (ordering it online would be faster, and he could see I was stressed about losing work). He also managed to get it working so that I could go home an hour later and continue my work (on my very old, but somehow still working HD).Two days later he installed my brand new harddrive, and my mac is running beautifully, even though it is almost 10 years old.Vincent is a caring, understanding and hardworking Apple expert, and I would recommend Refix time and time again.

Ch
Review №5

Very professional service-- This business went over and above the call of duty!

Jo
Review №6

Replaced my 2013 Macbook Pro battery and speakers after thorough diagnosis, and was able to beat a competitors price. The job was done after only an hour.*NB Note to owner: If I may suggest a little fix; that tile by the entrance is big and loose. It might be dangerous and its a bit of an eyesore.

RA
Review №7

Very helpful and professional team ! They resuscitated my 2007 iMac and retreived my 5000 lost photos !!!Congratulations

Ja
Review №8

From Durban and I couriered my laptop to them to get fixed. Incredible service, fast response time, and fast repair. Very professional service and at a better price than everyone. Vincent was extremely helpful and lovely to deal with. Highly recommended

Lo
Review №9

Im London based and was in Cape Town when my Mac broke. Having read the reviews I took my laptop into Refix for repair. I found the team to be efficient and highly professional. Id strongly recommend them should you find yourself in a bit of a fix. My mac is now working like new.

Mo
Review №10

I received an awesome service from Refix agents. From the moment I dropped off my laptop for the identification of issue consultation to when the issue was resolved, the guys were pleasant. Their service was professional and friendly at all times. I was continuasly informed of each stage of repairs and sent pictures for reference. I would definitely recommend Refix as first point of contact for your Apple product repairs.

Ca
Review №11

I am beyond impressed with Vincent.My phones motherboard needed replacing, although it was broken beyond repair. He went over and above to assist me with a damage report for Insurance. As I have to buy a new phone, he didnt charge me for the analysis and was more that willing to assist with the report.Fantastic service, I highly recommend Refix.

Pi
Review №12

I have never seen such humble business people. Their goal is to help, no matter what the situation is. I could not help but overhear the manager saying to another customer: “Don’t stress, you will leave here with a solution”.They are just too good. Everytime I have been there, they make me feel like we are friends, let alone the quality products they sell. I am not complaining one bit!!! Everything I bought from them is working perfectly.Well done on the awesome customer service guys.

Je
Review №13

Great experience with Refix. Dont be put off by their office - theyre saving money on the space that saves you money on your repair. Great customer service - keep in regular contact on the status of my repair and there were no hidden charges. Would 100% recommend them and will be using in the future for any problems with my computer.

Ja
Review №14

Great service and went the extra mile to assist me in getting my macbook up and running. Highly recommended and at a affordable price also.

Ph
Review №15

Awesome experience at Refix on my MacBook!The staff was responsive and friendly and resolved my problem while I was waiting. The reflective screen on my MacBook Pro deteriorated very badly and Apple said it was past their free recall guarantee and therefore not interested in my problem. Another Apple store in town quoted me just on R17k for a screen replacement with only a three-month warranty! Refix resolved my problem right away in less than an hour and for a fraction of the cost, with the display again looking as good as new! Many thanks Refix. Awesome job!

Dy
Review №16

I took my 2013 MacBook air in for a repair and the team was efficient and professional and all offered at a very competitive price. On the point of price; they dont charge a consultation fee like some of their competitors.I was away on holiday while my laptop was being repaired and they were happy to keep the laptop for an extra 3 weeks, which I thought was really good service.

Ja
Review №17

Fast service and super friendly people. Had my macbook pro screen replaced with a second hand that was pretty much unused for nearly half the price of a new one. Don’t let the small setup of their workplace scare you off!

Im
Review №18

Please guys, if you have any Apple products you want to re-sell, take it to Vincent at Refix! He was so efficient and extremely helpful! I would 100% recommend Refix! Thank you for the brilliant service.

Ko
Review №19

I needed a new screen and battery for my Macbook Pro, and so I requested quotes from several different places. 😅 Refix gave me the best quote by a mile! The machine was repaired overnight too, while some stores were telling me that I would have to wait anything from 10 days to three weeks. 😲 Thank goodness for this place! 😎🙌🏽

Jo
Review №20

Excellent service. Fast and reliable with a good quotation. Maybe the best quality-price ratio in town

Ja
Review №21

Big shout out to Vincent and the team. Super friendly service with the replacement of my 2015 MacBook Pro15 battery.They were able to replace the battery that same morning which helped me out so much driving all the way into CBD.Highly recommend them!

Ma
Review №22

Highly recommended. I needed an urgent battery replacement for my MacBook Air. After calling the store, I was able to come in within 1 hr and have my battery replaced immediately in store. There was no waiting time when arriving at the store, the staff was very friendly and my problem was resolved within 20 minutes.

Ma
Review №23

Had the cheapest prices for my MacBook Pro Retina parts. Vincent is fantastic and I really appreciated his enthusiasm to help me with the queries I had (even on weekends). Brilliant Service!

Br
Review №24

I recently purchased a used iMac from Refix. I asked about the machine, if there were any problems. I was assured the machine was in full working order. I then spent an additional R2000 upgrading the machine. However upon receiving the machine, the cd/dvd drive doesnt work. After notifying Vincent I was told that sometimes it doesnt read some disks! TO ME THAT MEANS ITS FAULTY and this should have been disclosed BEFORE I purchased the machine!!!They have offered to repair, however I am on the otherside of the country and have to incure further expenses to send the machine back to Cape Town.I now wonder what else is faulty...This could all have been avoided if they were open and honest from the beginning. Instead they have ruined the first impression from a new customer!Poor show Refix!

Za
Review №25

Had a wonderful experience with Refix fixing the charging port of my MacBook Air - something giving me stress for the last few months they were able to fix right in front of me within 20 minutes! Highly recommend Vincent and his team for any MacBook repair needs in CT!

St
Review №26

Such wonderful and proficient service! Vincent was so helpful and well-informed. Was such a pleasure to be assisted at Refix and will definitely be returning for future repairs!

Pi
Review №27

Great service. Got a battery replaced and a screen fixed. Very satisfied with service.

An
Review №28

The staff were super friendly and helpful, they gave me the best price by far and they replaced the screen on my Macbook Air in less than an hour. I strongly recommend them.

Ke
Review №29

Reno and his team have great customer service. Today they honored a product warranty and made sure my MacBook is working fine. Trust Refix to sort you out.

Ch
Review №30

Friendly, knowledgeable staff with very fair prices. I took a laptop in for service and also bought a refurbished Mac from them. I highly recommend them.

In
Review №31

They are fast, effective, efficient and highly professional. They take the time to explore options and find the most affordable and durable route to meeting your needs. We had a robbery at our offices and they have done so much to try support us to regain equilibrium. I wish they did SLA onsite contracts! Who needs an i store when you have well trained technicians what are not passing on the high cost overhead of fancy offices and staff in matching uniforms.

Ma
Review №32

These guys are great. They fixed my charger when everyone else scoffed at the idea. They are fully legit, timeous, reasonably priced and not scared of a challenge.

St
Review №33

Had my Macbook pro fixed. Friendly service and very helpfull. Hands down the best Apple service centre in Cape Town. Other service centres are part replacement centres, These guys actually fix your Mac. Great experience.

Lu
Review №34

Earlier this year checked in my MacBook Air, it said was the motherboard, quoted me for an expensive replacement. Only recently I thought I gave digicape a try. Digicape reset my mac and it worked, free of charge.

Go
Review №35

After phoning around trying to find someone who might have the parts for my MacBook pro, without charging crazy amounts for the assessment only, I phoned Refix and they were happy to have a look at it for me at no charge. After confirming they had the parts it was an easy and painless process. Refix did an excellent job replacing my screen panel and got everything done that I asked for. The MacBook was ready within 2 days and its running like a charm and communication was good too. I would definitely recommend them to everyone.

Ma
Review №36

Did a great job with my laptop screen replacement and fixed my iPad perfectly too.

Fr
Review №37

I think they are too busy to call back for a humble enquiry.

Ga
Review №38

I needed a new battery for my Macbook Air and was given the run around by various places about 7 - 10 days etc., etc. I was lucky enough to come across Refix via online search and received great service and new battery installed in a few hours! Vincent could not have been more helpful, and I can highly recommend this business.

Fi
Review №39

Refix brought my laptop back from the brink. At the Apple store in Bangkok a few days before my arrival to CT I was told that I needed to buy a new one.Friendly and efficient service. Thank you Vincent and team.

To
Review №40

Amazing service, solved my problem in a couple of hours and very affordable pricing. Hopefully my macbook wont give me any more trouble, but if it does, these guys are my first stop.

Ja
Review №41

Ive trusted Refix for years. They do reliable fixes for expensive problems, cheaply. Solid refurbs and friendly, fast repairs. These 1-star reviews must be fake posts by jealous competitors.

Sk
Review №42

Excellent service - quick, easy, reasonable price, they even gave my macbook a clean :)

Dm
Review №43

Thank you so much for such quick service. My phone is working again 🙏

Xe
Review №44

This company is the best and trustworthy. I sent my macbook from Polokwane to Cape Town and it was fixed perfectly. And sent by courier. Refix, keep the good work going. You are the best.

Ja
Review №45

Efficient service, friendly customer service and willing to go the extra mile. Would definitely reccomend

He
Review №46

Great service! These guys do business with integrity and honesty and I can highly recommend them!

Mi
Review №47

Excellent service and value. Go there for peace of mind

Na
Review №48

Fast and affordable battery replacement. Happy with this company.

Ja
Review №49

Super helpful and knowledgeable staff. My issue was resolved promptly and effectively.

Ka
Review №50

My claim was rejected said the solid state hard drive was from another mac, there was a modification was done to my mac. Now I lost a claim of R30000. I knew the price was excellent, still wish I was advised before installations.

fr
Review №51

Quick and efficient service. Best Mac book repair in cpt.

Gu
Review №52

LOVED the service here, came in with my faulty iphone and within 5hours I got a call to come pick it up as it had already been fixed. Thank you so much Edison!

Ta
Review №53

Got amazing service from these guys, extremely fast and reliable also probably the best rate I could have found in Cape Town for the repair I needed on my Macbook. Thank you guys

ja
Review №54

Great Customer Service Fixed My MacBook in 30 minutes and awesome customer service.Friendly people who get the job done fast with original apple parts A+++++ Come to these guys they know what they are doing! Can’t appplaud them enough 👏👌

Ja
Review №55

Refix is my mac Home Place! wether its to buy a second hand parts for Apple devices or to fix one of my Apple devices, this better place where the services is always on point. Thank you guys for providing nice services for my Macbook as well for rebuilding my charger. you guys are star

Ju
Review №56

After spilling coffee over my entire Macbook was Refix the first one to open the back checking whether my hard drive was damaged or not. I thought my laptop wouldnt be repairable anymore, but they were able to fix it with a new logic board and this within 1,5 week! I never had such a fast repair! Vincent gives a solid explaination and works very professional. I would recommend you to go there if you have any kind of issue with your macbook!

Lo
Review №57

I was very happy with the service recieved. It was hassle free and recieved advice on options that best suited my budget. I would highly recommend them. :)

Ra
Review №58

Recently went to update my MacBook air, very friendly staff, everything done quickyly and efficiently and I enjoyed the Wi-Fi for a while 😂 - 🌟🌟🌟🌟

De
Review №59

I cracked the screen on my very expensive Macbook Pro 15 touchbar whilst in transit on an overseas trip.Apple cost to replace the screen was exorbitant. Upon googling, i came across Refix Cape Town. Their quote was more than 40% cheaper. I sent the laptop from Johannesburg to their offices in Cape Town via Amrex Pick n pay (also good service). Within 2 days i receive my laptop back, with a new screen, perfect workmanship. No hassles, just good service!I must state that these guys provide a good & speedy service at a reasonable cost

Ne
Review №60

I recently had to replace the battery in my MacBook Air. I contacted ReFix in Cape Town city bowl and had very cordial and straightforward phone contact with Vincent. A few days later I brought my MacBook Air and iMac desktop into the ReFix shop. Vincent and team gave us immediate attention and changed my battery and helped with an OSX update on my iMac. The staff and service was personal, efficient and got the job done. I would highly reccommend to anyone requiring Apple product service. The team is professional, courteous and seem to know all that is necessary to tackle Mac servicing needs!

Mu
Review №61

Excellent service that was prompt and properly done.Vincent is the best!

Ro
Review №62

Really love the support and service provided!Quick, honest and friendly!Thank you!

Ma
Review №63

Friendly and helpful. Thanks for the replacement battery, works great!

Er
Review №64

I have never seen great people like these in Refix Apple Experts. They are really experts in what they do. They have really made my day. I went in with my MacBook Pro 17 core 2 duo with many issue such as keyboard, Wi Fi and charging port problem. And they find my computer is beyond repair. They offered an alternative of trading in my one with a working machine. I only have topped up some bucks on top of my core 2 duo. I now have a working MacBook Pro 17 i7 working perfectly. They are also very friendly and caring people. Great communication too.

Ad
Review №65

Such great service! I had my laptop back and fixed in an hour! Thanks Vincent!

Al
Review №66

For what happened, I am surprised by all the positive reviews here.

Ha
Review №67

This is a marvellous place and a very good experience place for Apple Repairs in Cape Town. You will love it once there.

Mi
Review №68

Well they havent got a set price and they set their price as they want ,depending the colour of the customer , I went there and started negotiating prices without looking at the phone ..Very unprofessional.. I dont recomend to no one

Th
Review №69

Good service at a good price.

Sh
Review №70

I was disappointed to find out they put secondhand parts on my macbook. Not going back there.

Ib
Review №71

Outstanding service, They never fail you

An
Review №72

Super knowledgeable, affordable and fast service!

Ga
Review №73

Reliable company

bo
Review №74

They care about the customer

Ri
Review №75

Best Apple Technician In Town

Da
Review №76

Friendly, efficient, effective.

Ma
Review №77

Cool staff

Em
Review №78

Premium Service

Information
11 Photos
78 Comments
4.6 Rating
  • Address:Ground Floor, Shop 24, 58 Strand St, Cape Town City Centre, Cape Town, 8001, South Africa
  • Site:https://www.refix.co.za/contact-us/
  • Phone:+27 65 034 0497
Categories
  • Computer repair service
Working hours
  • Monday:9AM–3PM
  • Tuesday:9AM–6PM
  • Wednesday:9AM–6PM
  • Thursday:9AM–6PM
  • Friday:9AM–6PM
  • Saturday:9AM–5PM
  • Sunday:Closed
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