I received Excellent service from Nazli at the Vodacom 4U shop in Somerset Mall! Even though I vowed never to take out a phone contract again because of terrible past experiences, she made me feel entirely comfortable with the process and took the time to explain and answer all my questions. She also told me that if there are any discrepancies I could phone her directly and she would sort it out. I am still waiting for a couple of extras that came with my device that didnt arrive on the day that I came to the shop, but she is keeping me in the loop about it the entire time and Im picking them up next week. I definitely recommend that you work with this sales lady when taking out a contract at Vodacom 4U!

I have tried in so many ways to inform Vodacom that there is numerous calls been made through my phone on the vodacom network, they recently had a promotion to win 50 000 and 10 000 a mini a phone ,luckily I took screenshots of everything, I sent the photos to vodacom and said I would like my winnings. But I cant reset my password, and you have to use the vodacom app, to receive your winnings, why can they not do this via the phone, I am disabled and cannot go alone to sort this out and the competition ends on the 8th, it was the 6th, it turns out the phone can be reset over the phone, but I had to do it every day, until I was looking for payments made to me via PayPal, and it turns out that the SAP was using my phone to do ,,,I dont know, I was just conveniently situated next door to an expert in the SAP I presume and my neighbours on the other side , SAP I presume, because I found documents, of a just in case scenario, I had already been booked into an institution for drug addiction, ...I did inform the authorities but nothing happened.

The most shocking service Ive received in a long long time. I upgraded at the other store in the mall. Everything went smoothly there. I asked if they could clone my old phone to the new phone. There wasnt any problem. The girl called this branch and spoke to their technician Heinrich to ensure we wouldnt need to wait again. He agreed. Everything was in order. We arrived at the store only to be told that there are three people in front of us and we would need to wait. If this is the way you treat your red customers Ill seriously be considering changing my network after ive taken the other phones back to the other branch. You just lost the sale of two note 8 devices as well as an iPhone 8 plus sale. Seriously? Wake up Heinrich.

When your own staff members dont know how to email your customer support...need I say any more? Highly embarrassing when your client has to leave the shop, call support on his phone, get the details from them, and walk back into the shop to educate the staff.

Horrible service , very unhelpful. Went to vodacom at cellular city around the corner and got sorted within 5 minutes.

One of the better cellular stores. Given 4 stars since its so much better than other stores.

Good service

Helpful over the phone