40 minutes waiting to drop a vehicle off for service while all the staff a dragging their feet around. Clearly nobody has anything better to do in their minds. Pathetic service and nothing is done about it. You cannot expect people to wait that long to drop a vehicle for service. Then also get attitude from staff when I start shouting in frustration

Terrible service and experience, shame on you Toyota SA....never in 12 years has it been like this....shocking!UnacceptableNo excusesJust no respect shown to me or my car (scuffed and scratched while in your care)

Great selection of new and pre-owned vehicles, showroom is immaculate too

Nice place

Very organised, friendly reception.Quick response to my question.

Excellent

Thanks Vivian for the suberb service and advice recieved in buying our car.

Fantastic service. No complaints. Been a customer there for years.

Great service. Really full on the day I went, but I say this is good for their business. Im willing to wait for good service. Well done!

I emailed Market Toyota Tokai in Cape Town Western Cape with regards to a test drive I booked for a new Toyota corolla hatchback. Unfortunately this specific dealership service is very unprofessional. Nobody at all came back to me with regards to my online request. 3 hours after I sent my first email to market toyota Tokai a lady contacted me still asking which car I would like to test drive new or used. I already stipulated in the online booking and in my email that I wanted to test drive the new Toyota corolla hatchback 2021.This dealership do not whatsoever pay attention to detail from what the clients needs are. Highly unprofessional and poor service delivery. I would not recommend anybody to purchase a vehicle at this dealership at all.Disappointed Customer

Good customer service from day one to your appointment. Keep it up.

Wow, what an awesome experience! Best service ever! Highly recommended. Keep up the great work 💪

Great service. Staff courteous and friendly. COVID compliant.

The best,and I mean they are the best. I own Toyota Legend 50 and now Toyota corolla .The service is excellent. Thank to my salesman Joe.Youre the best..

Excellent service in replacing the airbag. Special thanks to Liezel Hendricks for her service and keeping me updated every step of the way. Lionel Sheldon

Service and care for clients outstanding. Very professional and good friendly assistants. Highly recommended.

Bad bad bad bad phone service ph ringing for 4 to five minutes still no response bad bad I have tried 3 different ways of phones

Not bad. Good service at spares department. Friendly cashier

Wowza, we purchased the new Hilux, a shout out to Adrian, Glen and Riaan, service beyond our expectations, Great job guys, seriously

Ive had an amazing experience of professionalism and awesome customer care from Carmen Smith. Definitely an asset to Toyota Tokai. Thank you Carmen; its greatly appreciated!

E-mailed with respect to a pre-owned. Received confirmation that the vehicle was still available. Contacted dealership directly to arrange viewing and test drive. Left three messages. Eventually got hold of pre-owned consultant on my fourth attempt. Only to get told the car has been sold. Poor communication skills, no return call. Perhaps a blessing in disguise not having to do business with this dealership.

Renette is an absolute star! I would love to recommend her anyone looking for a car.

I miss the coffee machine.The staff is A1.

The pre sales was 100%after sales was 0% service advisor Gillian Greenfield got NO CUSTOMER ECTIC THE WAY SHE TREATED ME INFORNT OF ANOTHER CUSTOMER WAS PATHETIC 😡😡😡😡

Good service and theres always some one too assist you

I first emailed these guys literally a month ago about getting my car serviced. After a couple of days of no answer, I emailed again with a list of questions and finally heard back. Half my questions had been ignored so I asked again. No answer. I phoned on Monday and was told their system was down and they would call me back as soon as it was back up again. Havent heard anything since.

Visited here on Monday 13 July, as I have a small car repair business I needed to order a part which was only available from the Toyota factory, full payment is needed before the part can be ordered, I fully agree with this policy, as after order the customer can just not pitch to pay and collect, then the part sits on a shelfMarket Toyota Tokai is conveniently situated on the main road in Tokai on a busy intersection, it is well signposted making it easy to spot on the road.Parking is off street and ample, being under lock down, their safety protocol is second to none and the staff polite and friendly.The parts sales person I delt with was efficient and welcoming, so if you in the market for Toyota Cars or Spares head on down to Market Toyota Tokai, they will sort you.

I took my vehicle in for a repair and had a long wait just to check-in. They take more vehicles in a day than they can manage. I was asked to collect the next day only. I also found the work area to be extremely congested. Once you get into the queue there is no way out other than to wait your turn. Washbay, workshop, cleaning areas are congested and jam-packed with vehicles in for servicing and repairs.

Excellent service at a decent price. Thank you to Liezel for your help and communication which was second to none :)

Positive experience with sales staff. Polite and energetic. Reasonable deals

Good experience no problem as yet. Had wait almost 1 hour

Ridiculous service from Market Toyota Tokai. I booked my major service via their app and during the service I was informed that they did not have the specific parts for my vehicle. They had sufficient time to source these parts between my initial booking and the date of the service but they were too lazy to do that it seems. A few days later the parts arrived and my car was collected from my workplace for the rest of the service. Once my car was returned to me I found one of the mechanics tools in my engine bay!! This is gross negligence on behalf of Market Toyota Tokai!!!!

Will not have my car serviced at any other place than market Toyota tokai. I simply love the friendly staff and the way they keep you updated before and during the service. They sanitize regularly and thoroughly.

Was a miss communication but was rectify and the service was good

Service check in is very efficient even if the que is long at 07h00. However, Toyota service consultants seem overwhelmed as they do not give feedback or return calls.

Great place,good service

Post sales and after sales service is really amazing. Even thou we dont always post about places we have been, I must say that they service and help at toyota is world class. Whatever I have not been happy with so far before and even after taking the car, a call to my salesman Dane and it got sorted without a hassle. Thank you to Fiekie for fitting everything that had to be sorted and doing it so nice and neat. If ever I had to make a recommendation to people who wants wonderful service, buy a Toyota!! Thanx guys

Staff friendly and helpful.

The parts team most helpful if come across...Neil...marlin and Gail...and pastor

Always good service

Once again no system in place to ensure that the arrival order of clients was maintained. Getting fed up of arriving when told to only to have people who have arrived after me get booked in before me. Very frustrating and just starts the whole experience on a bad note

They Explain You In Detail So That You Can Understand.

I was tricked into buying a service by Adrie Nel. My car was there to repair a noise the gearbox made. I was called by her and she told me the car missed alot of services. The quote she sent stated gearbox oil and differential oil,making me believe that would solve the problem. She then called me after they did the service and informed me that the gearbox and diff needed a complete overhaul. I reminded her that I told her to give me the overall costs first, so I could decide whether to go ahead with the repairs or not since the car was already old and maybe not worth expensive repairs. I was told I would have to pay for the service now anyway and would receive a quote for the gearbox that same day. It did not happen. When I paid over R 6000 for the unnecessary, unwanted service the next day I was promised the quote for that same day. Again nothing happened. It was my fault to have trusted Market Toyota Tokai. They just trick you into agreeing to unnecessary work and dont keep their promises. In fact, I was lied to. Please be very careful when dealing with these people.

If I could give zero stars I would.Zero client service.Want to buy new VX R and 5 calls speaking to nobody that can even tell you if they have one...... just ringing and holding....

Profesional service. Do go early to be booked in.

1st time that Ive had a major engagement with Tokai for a number of years and Im honestly very disappointed.- I ordered an important replacement part (side view mirror) and they didnt inform me in a timely manner that the part had arrived.- I booked my car for a service and I was offered a ride home, but on the day the drivers just disappeared with other customers without any communication of how and when they propose to honour that commitment. When I informed the service staff, they were quite apologetic but did not offer any other solution, so I had to make my own way home.- They also could not complete the service on the day because there were parts that were out of stock and I was only informed of this when I collected my car. I now have to return to the dealership for a second time to have them complete the work.- After the service I noticed a discrepancy on the Invoice where they invoiced for 2 replacement parts (when the component only uses one) and I am convinced (given an inspection of that component that afternoon) that they didnt supply the other part either.Throughout all these issues I have either been offered very poor excuses in my opinion, or I received no feedback/follow-up whatsoever. Unfortunately this does not leave me with much confidence in the management and operation of this dealership, so Ill probably give them a miss in the future.UPDATE: 27 OCTOBER 2020So Ive just had my 2nd very poor service incident with Tokai. Took my car in for a diagnostic and left knowing nothing new at all. Per my understanding of the events, they did not investigate the issue properly the first time, then they did not have enough time left in the day (because I believe that they started the work very late) to investigate the issue before they closed for the weekend....Senior staff clearly couldnt care less either, IMO, but apparently I was Satisfied with the service per the (#USELESS IMO) Toyota post-service engagement process...So that will be my last engagement with Market Toyota Tokai....So much for second chances...

Colleen Roberts is simply an amazing salesperson! Thanks for everything...

Not sure where the salesperson was but he/she was not interested in helping.

Have been seating patiently for the transport to take me home after dropping in my vehicle for service. I was informed that I will be transported by 8:00 am. As Im typing now its 10:59.. Such lack of professionalism is not something to be expected from large companies such as Toyota.Deeply disappointed and very annoyed by this poor service.😡😡

Such a pleasure dealing with this dealership. Always service with a smile!

Very helpful, efficient and good service, in and out in a few hours. Carmen was an absolute star.

The best Toyota dealership ever!!! Nelis and his team knows how to treat a customer.

Pleasurable experience buying a new car !

They cant do multiple maintenance in one visit. They want me to service my car and then come back for further repairs. I would suggest using another service centre

Its nice and wonderful full to be here and work here

Fantastic service from both sales and after sales staff. Always helpful and friendly.

Fantastic after service...treatment like you want

Always a pleasure 😊, very helpful...in search of Legend 50...

Awesome, helpful, waiting room is spotless with wi-fi. Absolutely love the place. I recommend anyone drives a Toyota to go there for a service etc.

Great, friendly service as always:)

Experience started off great last year when my wife was buying a car. I took my Toyota Tazz in for a checkup during this time and the service received was fantastic.Although, one of the parts I needed was a new immobilizer remote. They said they could no longer find the part because it was discontinued and referred me to an after market (not original) provider. Toyota Ottery had the remote and was able to order more from head office.I took my car for a service 2 weeks ago. Communication on setting up the date was terrible. After a date was finalized I took the car in and was told a shuttle would be waiting to pick me up very soon. The shuttle only arrived after more than 1.5hrs.I told the agent exactly what service I wanted and what was needed. A crucial element was that the car overheated because of the fan not working. Possibly other elements. Service and all checks were done. They reported nothing was wrong with the fan or any element related to cooling. Tuesday I had to drive in peak traffic for a very very important meeting. The car overheated but I was in peak traffic so had to drive longer than I wanted before I could pull over. I missed the meeting.Towed the car to Toyota and so they could inspect.I was given a report of all the things that broke after the car overheated and told they do not have the parts I must take the car to Silverton.Nothing was said about the actual cause of the problem.No formal apology for missing the problem.I must now tow the car at my own cost.I must now fix all the damage done from the car overheating at my own cost.

The staff is always friendly and extremely helping

Adri was most helpful and efficient

Good customer service

Took in my Fortuner in for 120000km service yesterday 08 Jan 2020. When I collected the vehicle I discovered that the aircon buttons were no longer responding when pressed. Left the car there as I could not take a malfunctioning car. Going back Toyota Tokai today.

Bought a vehicle cash, had the most awful experience ever. Sales person unreliable, terrible. After numerous calls and threatening to cancel the deal, the deliver the vehicle in Bloemfontein, without a drop of fuel. Shame on you...

Professionalism in a friendly manner

Good service although the line to drop your car off took a while.

Service reception staff very friendly and helpful . Very professional

Excellent service,human staff.Very popular,book ahead.

Very professional

Good service

Great service with a smile and a newspaper. Lovely.

Best and top class assistance. They will also provide alternatives for parts if the price is too expensive.

Top dealer of Toyota in the southern suburbs

Terrific Toyota dealer New and Used units available.

From the get go, Aishah provided excellent service and made the purchase of a new vehicle smooth and easy!Always smiling and very knowledgable!Rukaya has also provided some excellent after service and has definitely made the purchase worth while!Highly recommend this Toyota dealership this far!

Tokai is clean andi nice to shop in, I enjoyed everything. I even bought at CTM and wasnt there to buy but their displays and courtesy towards customers made be buya

Iam not

Jacky is the best automatic sales consultant. nice . honest and hardworking. good face for the company. well done.

Always a pleasure bringing my van in for service at Market Toyota Tokai👍

Always a pleasure to visit the dealership.

Excellent service, all thanks to Carmen Smith !!!! Very professional and customer orienated.

Great place, friendly staff and great service

Its was nice

Great service so far.

Excellent service and friendly, courteous staff!

Good service from a good team

Market Toyota Tokai is an interesting car dealership. Lovely showroom, professional staff from sales to service departments.What is very interesting about Market Toyota Tokai is the fact that they have top end vehicles on their showroom floor ( catering to the Tokai , Constantia catchment area). Then you you see this multitude of green beige Toyota bakkies . These are vehicles for SANParks and Pollsmor Prison. That is covering a large part of the market.Pleasant experience with friendly, professional staff.

Glenn Thomas you are tops my man.

Always friendly and good service

Great personalised service from Market Toyota. I get the same service advisor every time and I have been servicing my vehicles here for the last 5 years.

Jacky is the best sales consultant.

Professional and friendly service. Subject matter experts that provide valuable service.

This video: https://www.facebook.com/owen.middleton.35/posts/10216525714396578?notif_id=1536221770650236¬if_t=feedback_reaction_genericshows a work rack end on a Toyota Hilux that was concluded by the technician at Market Toyota Tokai as barely noticable and no problem. This after Fury Toyota in JHB a month prior reported the same rack end as being worn and needing replacing (assessed on our way home from Zim). This video was taken roughly 15 min after leaving Market Toyota while on the lift at Dunlop Tokai (across the road). I am horrified by the thought of what could have happened had I accepted their assessment and had a steering failure either on the highway or in the middle of nowhere. That said I must commend the workshop manager Mark Overmeyer & Carmen Smith (service advisor) on recovering the situation well and arranging the part to be replaced in EL at Buffalo Toyota. I am posting this however as I feel there needs to be some consequence layered on the technician who concluded this to prevent other potential serious accident from happening as a result of a clearly irresponsible call like this.

Definitely 5 star service

Great after sales service

Excellent service. Always willing to listen and help.

Sent out a service request today. No response! Toyota Ceres who has a reputation for getting things fixed gets my business.

Bad. Oh and never buy the brand new model. Rather buy the next one that comes out 6/8 months later with all the mistakes that have been rectified