Herman and his team are highly professional, responsive, knowledgeable and friendly. When my neighbours geyser had burst two weeks ago, an inspection was conducted on my geyser located in the roof above my neighbours apartment culminating in the compliance of my hot water installation to the SANS 10254 regulation. I was unaware about the non-compliant condition of my geyser until Herman communicated his findings transparently after inspection, explained the implications of non-compliance and specified the work required to the drip tray overflow pipe, vacuum breakers, overflow pipe of the PRV valve and lagging on the hot and cold water supply. He later supplied me with images of my geyser to evidence the work that had been done in accordance with the regulatory standard. Herman is well acquainted with his trade and fully conversant about industry norms. His technical ability to appraise, impart knowledge and apply solution-based expertise inspired confidence within me to approach him about replacing the taps at my kitchen sink and resolve a recurring problem with a rat that had been accessing my toilet pipe. He accommodated both requests with equanimity - he was undeterred by the rat and shed perspective by citing the rodent as a common problem. A jolley flex and non-return valve were fitted to my toilet to prevent the rat from accessing my toilet pipe again. The work on my taps and toilet were timed in conjunction with the installation of my neighbours new geyser and compliance of my geyser, resulting in reduced call-out fees, quick turnaround times and minimal disruption. It became apparent that Herman and his team have the ability, resilience and humour to deal with the unexpected when we discovered rat droppings after my toilet was moved! Benett heroically removed the droppings and cleaned the area without complaint before the toilet was refitted. Thank you very much for going far beyond what was expected, Benett! After HB Plumbings resolution of multiple jobs in quick succession, I would definitely recommend their services! Beverley furthermore impressed me with her obliging attitude when I called their office for assistance with a payment process. Well done, team!