Shocking service. No one returns calls. Easier to talk to the president of the country than any management at fnb. Staff have no regard for customer time. Team leaders are just as bad. Dont open an account at fnb.

Entered the premises, stood at the entrance, 3 employees passed me not asking whether Ive been assisted or not. Used self-service to be issued ticket uncertain of whether I have selected the correct option. Sitting and hoping that I have selected the correct option and not waste my time due to the lack of service.Tickets suggests 5min waiting period, left after 20min of no communication.Customer service lacking big time, no eagerness in assisting customers.

The worst branch for FNB- they always have problem, normal branch will take 30 min to open bank account or exchange currency, with this branch you will stuck for 2-3 hours at least, they should get more qualified stuff ti help people

Poor service! A lot of time wasting, no one knows anything, basically the message they are sending is to stay home and figure it out yourself.

My 73 old year old mom received such bad service at this branch. Long and lagging queues seems like a normal thing there.

Worst service ever at Fnb Adderley street, CT. I would not recommend this branch to anyone. Staff have no idea how to deal with people. Even when I went to complain to the floor manager, she spoke to 3 different other people whilst attending to my complaint.

Dont be fooled by the size of the branch. Everytime I have ever visited the branch, Ive walked out not achieving anything. Personally think that FNB is pushing to many of its services online, now you end up going to a branch just to be informed that you have to call in.

I am not sure why they have an address if there is clearly not a single customer service agent working there?

Only 2 tellers on duty; and 10 plus people in the queue. No floor manager or supervisor in sight. Definitely poor client service!

Worst FNB branch ever.I dont know if its because they are understaffed or whether its because some of the consultants dont know what they are doing. Never go there on your lunch time , you will get fired because you will take hours trying to get help with a simple thing.

The branch times are not updated online. So they are not open from 8:30am on weekdays as the online site says. They open at 9am.

Spend a hour without service. Just poor service today yoo

Have been to this branch twice in one week, only one teller long lines and no management in site. Stay away at all costs!!

Only one teller open and a massive queue

Long queues and indifferent staff

👎👎

1 counter open