Excellent service from Nawab Amtay and the team at Motus Ford Cape Town. They went the extra mile to source a new ford raptor, added accessories as per my specifications and arranged delivery all the way to durban. If you are in the market for a new Ford I highly recommend Motus Ford Cape Town.

Great service dealership for Ford - I have always serviced my car here since they are professional and reliable.

Love love love this Ford to have my car serviced. Efficient and friendly service. Im always satisfied with how well they take care of my Ford when Im in CPT.

Customer service is top notch! We were assisted and granted a test drive even though the dealership was approaching the time to close.Shop is spacious and they have vehicles other than Ford on the showroom floor.

Great service and thanks to Riedewaan who always sorts out everything with humour

My wifes car could not reverse and they fixed it without charge. Twice. Big thank you to the team.

Great cars and great customer service 👍

Very disappointed in the poor level of service received. Made an appointment to see a specific vehicle with one of the sales reps. I arrived at the dealership at said time and found out that the sales rep wasnt coming in that day. The other reps on duty couldnt understand why the sales rep I was dealing with did not come in when an appointment was made. Theres clearly some very poor communication within the Ford team.Furthermore, the vehicle that I specifically went to see was in the repair shop so my trip from the southern suburbs to town was a waste.Anyways, another sales rep assisted me on the day and said they would make a plan to bring the car to me as its the least they could do considering I made an appointment and drove all the way for nothing.On the following Monday, I get a call from the initial rep that confirmed my appointment asking if everything went okay with my viewing. I informed her that I didnt even get to see the vehicle and that Theo said he would bring it around for me to see as he stays very close to where I do. She asked Theo if this was the arrangement and he said no, he was not bringing around the vehicle. Utterly disgusted at how he just changed his mind when he had made a promise.Would definitely not recommend Motus Ford Cape Town. This entire experience was completely off putting and I decided against getting the car I wanted from them based off the very poor level of service.

This hasnt been a pleasant experience in my vehicle purchase, but in saying that, I have to commend Arno and Nawab in sorting things out, total professionalism. Much appreciated. Thank you Theo and Melissa as well.

First time what an experience. Great service.

I am so impressed by the level of service I received! I was kept well informed via multiple updates on my vehicle, and they actually managed to find and fix the issue with my car which was one of those very intermittent ones.

Only dealt with the service department and have nothing to complain about.

What a rip-off this outlet is.My weekend car, a 3.2 Ranger with 70,000 kms 2 months out of warranty starts leaking oil from the forward transfer case.Motus says bearing collapsed and seal gone so a complete forward transfer case replacement is needed @ R53,000.Couldnt speak to the the mechanic as he was changing an engine on another of their products.Went to an independent gearbox workshop and it turns out it was only a seal that had ruptured.Indie says I could choose to get a complete bearing kit at almost R7000 directly from Ford, which was not recommended by the dealership either.Finally got the seal repaired for R800.Dont trust this dealership with any repairs out of warranty and dont own a Ford out of warranty either

Very efficient and well run establishment

Faheem in the parts department is incredibly helpful and friendly!

Helpful and always ready to assist

Great service and customer care. Bradley went all out looking for the vehicle I was looking for.Keep it up.

Previously known as Imperial ford, the staff are as efficient and helpful as ever. Much thanks to Racine for another painless experience!

Great service. Profesional people.

Still learning things I dont know or Ford, motus got as amazing stuff to work with

Excellent Service and Very Helpful Thanks Jurgens for your help and much Appreciated 👌👌👌👍🏻👍🏻

Car service - very professional, friendly and helpful service from all staff I came into contact with. Well done!!

Received outstanding service from the dealership! Also want to thank Leticia (service advisor) for all her help and going the extra mile for her clients!!

You guys have just been awsome.Please keep up the excellent work and you guys have definately made me confident to have bought into this brand, because your service is just far beyond anything Ive ever experienced at a dealership.Special thanks to Mansoor, Sadick and racine.

Great customer service!

Excellent service 👍including courtesy driver, feedback call and detailed vehicle report service card👌Staff was very friendly, knowledgeable, efficient and practiced Covid 19 safety precautions as instructed by current lockdown rules 🙂👌this despite only performing at 30 percent capacity. Will definitely return for my next car service.

Lockdown level 3: Great service from Motus Ford Cape Town. It was great to be greated outside (by Arnold?) and showed to where you quickly have to get your temperature reading and sign in. Sir working at the parts department was very helpfull and quick to help. The sir that replaced the headlamp bulb was very nice and it was done within 2 seconds - Thank you very much.

Very friendly dealership where your business, regardless of its value, is welcome. Which cannot be said about many other places. Salesman go out of their way to ensure the standard is kept including after sales which once again cannot be said for many dealerships. Thanks Bradley and team.

Wow just called to get a quote on the cost of a vehicle service. They didnt bother taking my details or offered to call me back. I suppose that they must be making scillions of money if they can tell potential clients that everyone is to busy to deal with you.

Thank you Ford Cape Town for doing your best to accommodate me during the lengthy ordeal of getting my car fixed. You did your best in ensuring that I was always kept up to date and the extra mile that was always taken is appreciated. Eddie and Munsoor you provided a great service.

The salesman are very helpful, friendly and he knows his product. The sales floor are clean.

I got there when it was a bit busy to drop off my vehicle for service. The service is exceptional. Clear explanations. My drop off took a bit too long though to come through in the morning traffic. Service I give them a 5/5!

Id like to compliment Munsoor, Letitia and the team for taking care of me and my vehicle.My Fiesta ST has been serviced by them since 2015 and it has been in for a few warranty and recall related issues. Admittedly, there have been a few times that repairs have taken longer than they should have but these can be attributed to Fords policies rather than the team at the workshop.Where the team has really come through for me though, is ensuring that I remain mobile with a courtesy car when repairs take longer than they should. On one occasion they also proactively repaired a component under warranty, which saved me money on repair costs later down the line.

Great customer service with the friendliest people, need a car or a service?Look no further.

Staff here on the ball and helpful to make a sale and cater to clients needs. Best service out of all the Ford dealerships.Arnold helped us and car was viewed and bought within 2 days all extras added on and on the road registered within few days. Excellent.

Excellent. Friendly staff.

Awesome service.. Especially from Theo Patience... Love the new car.

Brilliant service

Excellent client service !

Imperial Ford offers an awesome customer service experience and really made me feel at home. Very few dealers have been this patient and professional. I highly recommend this dealer for purchasing your next vehicle.

👌

They have pre-owned, poor stock, I wouldnt recommend it., bad service, car I checked had infotainment issues but it was still on the floor

Atrocious after sales service/support from the used car dealer.Purchased my vehicle from Ford in July’19 and am based in Jhb.After the vehicle was delivered, I received a mail from the salesman stating I need to go to the license department to get my license disk and new plates. When pushing this action back to him as I believe that was his responsibility, he directs me to a partner in the group based in Jhb who would attend to the licensing and disks.After many futile attempts to get in touch with the ‘partner’ I’ve resorted to doing the licensing myself incurring additional costs in the process as there was no roadworthy certificate supplied by the dealership.The salesman’s poor attitude and utter lack of professionalism in handling this matter once the sale was concluded was appalling.His incessant blame towards me for issues he should have attended to had me at a loss for words. Motus Ford, I love Ford, but you have lost a client.Value the client, not the sale.See my review for Allen Joss Ford in Pretoria North for the level of service you should be striving towards.

Quick customer service - clean, smiles and got a lift to my home with a nice Everest

I had an excellent experience at Imperial Ford with the repairs of my vehicle. Will definitely make use of them again. Great aftermarket assistance as well.

A bit too busy but staff are great

Great Service

Excellent customer service!!

Friendly salespersons and always ready to help.Got all my stuff

Friendly and helpful staff.

We received excellent service from the salesman Denvar Fisher and Juanita financial manager. Can commend them, anytime. Thank you.

Good place to buy your car find very best people to advice

Rayno Roets is a star! Had very poor experience at Ford Paarden Eiland and he sorted a brand new vehicle for me in 3 days! Well done man! Ill come back again!

I took ownership of a vehicle from Imperial Ford Culemborg, Cape Town on the 16th July 2019. I had the car for 3 hrs when the engine light came on. I notified Imperial ford the same day. The person I dealt with was Patricia. I will however commend her for her quick response and was asked to take the vehicle to Reeds in Claremont to be fixed.Reeds had the car for 6 days, and was told to fetch the car as it had been fixed. At Reeds I started the car up and the engine light was still on. Grant at Reeds informed me that it was a problem with the throttle body. I was told by Imperial Ford that they would notify me when the part was available. Its now the 8th October( a month and few days ) since I have heard anything from Imperial Ford. We have to keep following up about the part and when can the car be booked in ( Imperial Ford does not follow up and let the customer know ). The problem is, if any other problem happens now with the engine, we will have no idea whether its the throttle body, or another part of the engine, and my wife has a baby of 1 month old.I also asked Imperial Ford for the service book of the car on the 29th July, and to date I have not received anything, not even an email to say that it is available.I was told yesterday in an email that I would have a response by the end of the day when the part would arrive ( and still havent received any email )People spend their hard earned money at your dealership, some people save for years to buy a car, this is not the service that paying customers should be receiving from your company.

I bought my car up at Ford Fury in Sandton, When I moved down to CT I had to find a new dealership to service my car. I then happened upon Imperial Ford Cape Town.I have to say, my confidence was shot completely by Ford Fury. They messed up my car and then gave excuses. They did such a poor job that I thought I would never ever buy another Ford again.Seems as if coming to Cape Town was the right move. This particular Ford is amazing. Their service staff are friendly and helpful. Even after dealing with upset clients or 360 plus all day they still will go the extra mile to ensure your car returns to you like new.Ford Imperial Cape Town. You have my complete trust and confidence. service after service, repair after repair I know I am in good hands.I cant praise this branch of Ford more.

Very friendly and efficient!!!

Outstanding car services from a great team. This is the best Ford dealership around!

Great serviceFriendly staff, who kept me up to date all dayI will be bringing my vehicles here again

Requested a part online and within an hour I had a response from a very helpful employee named Nathan. Employees were friendly when I went to collect my spare part.Keep up the good work

Nice professional and helpful staff.

My niece bought a car from Peter Adams who was useless! Denver Fisher stepped up to the mark & rescued the situation as well as improving our impression of the company! Denvar is AMAZING.

Nathan, parts, was very good helping us finding a new side wing mirror. Nice and friendly. I recommend

Had to get a part for my Ford Icon and popped in to the Car Sales and had very good advice and assistance. Thank you Ford

Quick, efficient and friendly. Let me know what they were doing every step of the way Also appreciate the waterless car wash.

Incredible service! Drove down from Joburg and my Everest entered Cape Town sounding like a tractor... Ridwaan went out of way to assist us. Organised a rental vehicle for us and paid for the extra 2 nights accommodation we needed. Very happy Ford owner!

Mark Lawrence the best salesman

Great friendly service. Service advisor Riedwaan Salaam was most helpful.

Just everything about the place..#service excellence

Unresponsive service team who commit to contacting you back and simply dont.

Very friendly staff that are always willing to help!

Excellent service. Will definitely keep going to this branch for future services.

Very happy with the service I received from Denver fisher happily driving my new car 😁

I bought a brand new car in September 2017 and later discovered that it had defective parts. My car has been in and out for repairs. To this day, the car remains with some parts still not fixed. Now I want them to take their car back, and they want to hold me financially liable for the difference between my settlement and the trade in value. Why am I paying for something that isnt my fault?Terrible experience on buying a new car from Imperial Ford Culemborg, and i would never recommend buying a new car from them to anyone.

Great service, highly skilled staff

VEHICLE SERVICE: Easy to find. The service representatives are well presented and take you through each step.A lift is offered to your place of work if requested.The service representatives keep in contact with you all the way and let you know when the work is complete.Overall, a good experience. I would recommend them based on the service I received.#LetsGuide #imperialford #ford #carservice

Services my car here. Staff are friendly, efficient and professional. Will continue to have my car serviced here.

Too Sales Lady was very unfriendly to assist or advice let alone give me a chance to finish my sentence. Disappointed by the manner she assist me and I’m not even a client.

Good prices, good services, just missing stock for many car parts.

Honestly, the most useful and amazing staff and service!!!

Awesome! Very helpful, efficient and friendly service, thank you Patricia and the Ford Team

Serviced my car here, was done promptly and professionally, everything surrounding the service was mentioned to me, including issues Id not even asked to be checked (they noticed Id had a chipped windshield etc)

Original review reconsidered:I had previously written a very negative review of the service department as I felt they had over-serviced my car: They advised me to take a 100 000km service and replace the cambelt (and other extras), when I had only 56 000km on the clock (although my car was 5 years old). They didnt give me enough information to make an informed decision.However, after my complaint and original review, the manager, Munsoor, went to great lengths to explain their service system to me and the rationale behind preventative maintenance, particularly on rubber parts like cambelts. I really appreciated the time he took in addresing my complaint and learnt a lot more about my car and Fords standardised services. I wouldve appreciated this before my car went into the service.On the whole, Ive changed my mind: Whilst its generally a good idea to get a second opinion on your car (particularly once the guarantee / service plan has expired), Imperial Fords standardised service regime does give you peace of mind and a very well-serviced car. A very professional service at a premium.Thank you Munsoor for taking the time to explain this to me.

Amazing Ford dealership.There workshop is second to none.

Service always good here. Best Ford dealer in Western cape if you ask me

Excellent service and great team and service manager

Awesome and friendly service

Nice service even for our old mondeo

Fantastic ford dealer. Great staff, will be back!

Great facilities and wide range of new and used vehicles.

Staff extremely friendly and knowlegeble

I recently bought a pre-owned vehicle from them and received fantastic service. Patricia Aploon is a friendly, enthusiastic and very helpful sales executive. She was quick to respond and able to assist with all my queries. Jaunita Collinette was great in going through the paper work clearly and explained all the aspects required.I will highly recommend purchasing a vehicle from them as you receive fantastic service.

Communication. They are on the ball!

Imperial Ford looks after their clients. I am very impressed with the after sales service!

Excellent service

Awesome service from Ford!

Good service. Sales manager very helpful and friendly.

Awesome service and friendly, helpful staff

Never again. Been more than a month now and still waiting for parts. Haven`t received a call from them either about what is going on.

Very helpful staff - saved my holiday!

Ready at 07.00am with perfect service and friendly feedback constantly