I dread everytime when I have to visit this branch. The service is so ridiculously slow. Its always empy with 4 people but you I have to wait an hour before getting served. This happens all the time! Why is such unprofessional behaviour allowed? Terrible to say the least.

FNB promotes COVID by forcing their clients to que for a SIMCARD for a simswop which can be done online. No Logic

Rude customer service representative at the door. Will not be back.

Terrible experience. No assistance at the entrance. Waited over an hour to get someone to assist. Incompetent employees. This branch should be closed.

Would be nice to actually talk to a actual person and be put though a laborious process just to ask a simple.question.

After a previous horrendous experience at FNB Menlyn Mall, (waited for approx 1.5 hours to be served), I was pleasantly surprised with the outstanding service I received from Lasego Mashugi at the FNB East Rand Mall. Lasego identified the problem with my new credit card (error made at FNB Menlyn) and resolved it in an extremely professional manner. Lasego went one step further by identifying other banking needs and gave good sound solid advice.I have no doubt that this young man will go far in life as he is truly dedicated to good customer service. Thank you.

Estimated queuing time is 26 minutes to collect a card. They do have a collections section, just nobody there. They are not understaffed just under utilizing the facilities available.

Had a terrible experience here. I was assisting a friend who is required to have a bank account to receive his NSFAS funds. He received a letter from TUT confirming his residence address. The teller refused to help saying that it wasnt valid. I then took my lease agreement to apply on behalf of him. STILL they said it was invalid. Even though it was a signed by all parties and every page initialed. They were completely unprofessional and unwilling to assist.

Sitting for almost an hour to collect, no one working at collections, people that come after me are served before me.Please close this branch.

Cant believe how slow this branch is, you should rather close down.

Stupid branch .waste of time and petrol . Online shows they close at 4pm . I was there at 3:15 and they say they closed

Estimated queuing time was 28 minutes. However, I waited for an hour and a half just to go to the tellers. There were only about 4-5 people ahead of me. If your systems are up there is no excuse to take so long.

Amazing service and always willing to help with any problems

The teller PEARL was Amazing and super Helpful and Made up for the Bad floor Mangers behaviour.(lady with green braids)

Another bad review for your branch, get your staff in order your queuing times are ridiculous.

Have been waiting in the queue of about 20 people for over an hour at the 1 teller available and the queue behind me is another 20 people! 1 TELLER on a Saturday in december?? Ridiculous

Waited like 2 minutes. No ticket system for tellers which makes the cue seem to go a lot faster 👌🏻

Poor assistance when it came to urgent matters and this has happened more than once, treated with such disrespect never will I go back.

Being the end of the month and only one person to help at sales and service and only one teller is pathetic.

Wait too long in the queue. Pay too much for services. Service not good enough.

PLEAAAAASSSSSEEEEE CORRECT YOUR TELEPHONE NUMBER!!!!! THE NUMBER SHOWING IS FOR RED SQUARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!