Went for fibre query, guys knows and they can satisfy there customers.

Very good and professional service. Thanks you all staff and especially Prudence . God bless

Now heres a store worth visiting.I must say that the consultant and manager went over and beyond to assist in rectifying my issue.To MK and Prudence, weldone and kudos to you both.

Seem to be short staffed as there is always a queue not matter the day of the week or time of day. On the other hand friendly staff.

The most pathetic service Ive witnessed in a long time. Mbali was very rude and unhelpful, there are many suffering with the ongoing pandemic that would value their jobs. Telkoms reputation does precede it and I will definitely try to avoid this company at all costs.

The consultant that assisted me didt confirm and then processed an incorrect deal. Then couldnt assist, and to sort out the mess takes 3 to 5 days. Went to another store today and they were so helpful. Oh, and she put the incorrect details on the internal notes. I have no issue with the product and the rest of the store but Telkom needs to train their staff more.

I went to Telkom to upgrade my package and I received very good personalized attention from the ladies, they were professional and competent and I was out of there in no time and very satisfied

Pathetic disgusting clueless incompetent staff. Was made to wait for over 45mins by YONELA MALIMBA who wasted my time and couldnt assist me . The manager on the other hand was the most helpful and very apologetic and assisted me. I was out of the store in 5 mins after demanding to see him .

Friendly and helpful staff. Took time to ensure everything met my needs.

I have been waiting for over a month for the Samsung A52 to arrive. Telkom is advertising the product but cant tell me when they will get stock. please can someone advise on this.

Queues move quickly. Not the most helpful branch however social distancing , sanitization and temperature station protocols were all followed.

I have been a Telkom Mobile customer for a few years and went in for a new phone. The lady who did my contract was well informed and very helpful. She explained everything properly and got everything done very quickly. Very happy with the service from this store.

Horrible experience. Untrained unhelpful staff. I will use the Westwood shop in future.

A pleasant experience with well trained professional staff that are ever ready to assist you to the best of their abilities

Great service. Thanks prudence

As usual they incorrectly charged me on my new contract. Now I need to go to the branch to try and resolve it. They cannot get anything right.

My husband was given a new telkom phone for his business over 3 weeks ago. He was told that the phone will activated within 3 days. Todate it is still not working. His been into musgrave branch and overport branch(where he got the phone)no joy pathetic service. Was informed that they were going to send the query to back office....stil waiting

Good service from the consultant that assisted me...very helpful and efficient. Good job mbali!

I had an excellent attendance from the staff. Excellent welldone

Excellent service . Happy customer

Their online help. They can never resolve a problem. They can sell you a contract over a phone call, when it comes to cancelling a contract one can only do it online. Not good at all, not user friendlyTelekom are very difficult to deal with. They have a tendency to refer you to

Situated on the 1st floor of the Overport Atrium near the entrance to the undercover parking. Staff efficient and courteous. Comfortable seating available. Can get busy. Go early. Most peculiar that one cannot pay ones Telkom landlune bill at Telkom.

Service was so quick and agents were kindly

Very poor service. Waited very long to be attended to and everyone is very casual with no urgency about anything. Telkoms service really going from bad to worse

The staff are not friendly and Telkom Store Manager refuses to honour out of box failure and replace phone

I need to rate telkom and not the Overport Telkom shopI need to do a sim swop and as a result of poor telkom system maintenance, i drove the third time to a local Shop Just to learn that the Telkom System is down.Bad bad bad Service.The front end personnel cannot provide a Service.

Service was excellent and efficient. Thae ladies were very helpful

Great service

Telkom store was ok...but generally telkom need to get their act together. There is no communication between the stores and the call centre and nobody actually knows how to create and load new deals pathetic though for such a big organisation. No leadership at all. The left hand does not know what the right hand is doing basically

Generally, Telkom has great mobile offers, maybe the best but Telkom has the worst customer service ever. If I could, I would give Telkom minus 5 stars for poor service in everything customer related,Not just this store

Worst service.....Get to the store to be told that an ID is sufficient, waited in the queue for over an hour to be told that I need additional documentation to process my request.

On Sunday, 10 June at 9:20 a.m. I bought a 20/20 data bundle. When I arrived home and turned on the router Telkom messaged that my data bundle is depleted. I returned to the shop to discover that it closed at 2:p.m. I proceeded to Telkom Pavilion where I was informed that the payment made at Overport had gone through but the data had not been loaded and that I had to return to Overport to resolve the issue. As I could not wait I bought a seconda data bundle at Telkom Pavilion and the data showed within seconds. I shall make the journey to Overport on Tuesday to demand a refund. Never again. From now on Telkom Pavilion.

The wait is longer than usual for some reason but the staff are helpful and get the task done.

Would really help if a telecom company furnished emails of shops so we can write and wait for a response. No one on phone end. Went in store - confused queue-ing system (if there is a system).I left after 20 minutes of no movement.

Great service from Prudencr always

Great service

Very slow service.

Efficient service .. Always go to a Consultant called Micheal . Hes tops .

Was pleasantly surprised. Great service by Nombulelo. Keep it up.

Left several calls at a Dedicated Telkom branch call centre for a the store agent I was dealing with to call me 2 months ago. Till today never get a call. When I as a business person went resolve a business line of the same issue the lady agent told me why are you coming so late in the day and walked away out off the store. Utter rudeness. I am forced to give 1 star.

Service is slow even when theres no more than 3 customers, not enough staff at counters

Not helpful

Its became the norm at telkom to expect shoddy service....nobody can resolve your issues first time still waiting.....loading......

Some things like transferring ownership could not be done :in this modern age? Systems poor or staff need Training

Poor Shocking Service - I agree with fellow Google messages, customers have to wait an hour average to be served or longer, only two persons dealing with customers and potential customers - one star is too much. On a weekend two people, shocking - rather close this store down. Worst telkom store in south africa - Manager cant apologize for poor service - fix this, you are poorly managing this store.Copying and pasting replys, Rather Driver to Musgrave or westwood you would be served quicker and come back to overport people will still be in queue,

Honestly the most useless store to exist. People I beg you not to ever go here. The staff are untrained, rude, clueless creatures and i honestly wish theyd all go hang themselves.Do yourself a favour and run very fast.

Telkom is telkom if you know what I mean

Never got the service that I would have wanted....

Not that helpful. Could improve on customer services

Jose gives excellent service but his support staff who deal with business phone s are pathetic

What a uselessly run store! Where do you get these employees from? As for that incompetent Manager Michael, its a crying shame to see standards that have not just fallen but just dont exist! As for those twitty subordinates, give me a job to sit on my b_m. Serious shame at the end of the day

Absolutely awesome

Very long Ques so service is a bit slow

Very good service..

Pathetic customer service and feedback. Extremely slow staff!

Verify transparent employees and willing to assist

Great customer care

Great service thank you

They should close both the doors. That store is letting down the telkom brand with a smile

Long waiting time... Few staff

Overcrowded have to wait hours before being seen to

Awww such lovely people

Staff need more training

Made ADSL application on 2 Jan. 2018. It is now 3 April 2018. With 20 plus calls later and three in store follow-ups AND still no one at Telkom can commit to a connection date.The latest from one contact centre agent (3 April) is that that the order is lost where as another agent (3 April) advises that it is in progress.

Its been a month an I am still waiting for my router.Everytime I go the telkom shop they make empty promises.😑not impressed

Terreble staff..terreble...and useless service

Some workers do not know their work

Bad service! They are always offline.

Telkom .....another disaster happening

Not very helpful, been out of service for the past yr and still no progress

There are very helpful

Excellent service with a smile.

Can work on customer service.

Most useless store

Terrible service, long queues, staff very unwilling to assist, a very frustrating experience

Terrible service and extremely long waiting times

Very good service

Only the car park is a bit hectic

Staff helpful and friendly

Truely the best

Just bad service

Helpfull

Doesnt have Telkom one wifi

Good service

Had a good experience

Poor service offered no help

Very slow service

Store was good but technical was uninformative

Staff was very rude

No long ques

Fast and efficient

Waste of time

Good service

Loved it

Good & fast service

Great help

Efficient service

Excellent service

Bad service

Great service