Thankfully it wasnt too busy today. Lovely, friendly, helpful service from the staff who took temperatures and personal details, sanitised us and allowed only 1.person at a time. My problem finalised to my satisfaction. Keep up the great work Telkom direct, Musgrave.

Excellent service from the staff besides the long queue 😒 , other than that great job guys ☺👌

Its was excellent even tho I couldnt get a contract data SIM yet excellent n exceptional customer service by the consultant

I went there yesterday to take a data contract and waited in the already long queue which didnt even move however a lady names Sade helped me by making copies of my ID and drivers license and informed me that a consultant will contact me . Today 4/8/2021i received an sms to go to sign the contract so I did.I was first in the queue but had to wait for service as the staff were rather slow. A lady standing behind me called for the manager who then was forced to help me.

Thank you Telkom Musgrave especially Doris and Ivan.Really great and prompt service.You guys went the extra mile to ensure that I received the product that I needed.👍

Best service ever thanks Danny Dorris and team always a pleasure just please, 😂 answer the fone. Sayed your loyal customer.

Waited over 2hrs to be attended to no chairs for Senior citizens disgraceful

Its disingenuous to continue with such impunity in such dispensation. Precious productive time is unnecessary lost due to slow service and this must be condemned in its entirety.

They explained all I need, am happy

It was good but they must try to be more faster when processing and put chairs to seat outside the store because we were standing for a long time although we are already tired coming from work. Service is 100% good.

Very helpful staff but then staff always busy talking amongst themselves and always very loud ... when a staff member busy with me another staff member comes in with work that she needs assistance with so the lady helping me leaves me waiting to assist another customer ... staff seems to need assistance from each other either they dont know their job as they always asking each other what to do or how to do it and that becomes a very long process for me as the customer. The lady assisting me was very efficient and new exactly what was required it would have been a better experience had she not been disturbed by her co workers

There is a waiting period ,most importantly the service is excellent ,very helpful team ready to assist .

Terrible that you cannot get hold of any telkom stores Permanently engaged.The telkom store cannot even contact another telkom store.

Great service nice and quick got everything I needed

Very helpful young man promised to get my issue sorted. Thankful.

The new way of treating customers. Stand in a queue outside the shop while we help one person at a time. Waiting time to just get in the store was 30 min. One person working the counter. Telkom only sell phones, God help you of something goes wrong because there is few in the organisation that can help. This dinosaur should have died with the rest of the herd.

Telkom was good but they never respond to my application for Landline

Dont answer their shop phone but they are a telecommunications company.

Good, provided customers with outside seats while waiting to go inside

Its a marvelous environment to do a business there since the place is secured at the area which is easily accessible by car or public transport. Their staff is good and they are always eager to help customers and the staff is friendly. Thanks

I had an excellent experience at Telkom Musgrave. Telkom consultant Pearl was a real delight and she was extremely helpful and savvy.

Service was poor we had to wait in the queue

Nice and cleanThier service is top notch

Very good

Great service

The service is super slow. Staff members are not very efficient at times. Long waiting times!!!

Very efficient young lady saw to my request without a problem. Thanks

Great customer service

Dennis is very helpful

One of the most amazing group of staff members. My husband and I always know that we will get the best service here at Telkom Musgrave. We went there today and the two lovely ladies who helped us were just so pleasant. Usually having to deal with stuff after work can be such a pain but I truly had the most amazing experience.Thank you

Friendly & Efficient Staff

Store was off line, incomplete transaction, still waiting for feedback.

I have been trying to call Telkom Musgrave whole day but calls are not going through

The experience that i had with this store was an awesome experience. The staff is lovely and friendly I even managed to secure a contract from this store. It is like a cooling store after extortion from the gateway one. Keep it up guys. Lovely

It was a good experience and I enjoyed being there

It was my first time going there is a great place

Worst expirience. Few staff. Selectively covid compliant. No system or order. Very unskilled.

Good service ,very helpful

Good services, but long cues and due to good services take a while to get to you.

Shops always busy, so was nice to have it as quiet as it was. They were able to assist with my query in a few minutes.

Eish poor service mybe its bcos of a lockdown from 1pm to 4pm

Helpful

Very helpful young folk who dont make the rest of us feel like dinosaurs...

TERRIBLE CUSTOMER SERVICE BY DISRESPECTFUL EMPLOYEES

The employees are very very helpful and kind the service is efficient and fast if you have problems they try their best to sort the problem out as quick as possible and to give you the best service possible I highly recommend if you have any issues on the telkom network that you and you live in the Musgrave community take a visit to the store

Never once did I get bad customer service. The only bad part is the waiting but very well organized business and on-point customer service.14 July 2020For 3 months now I have been trying to apply for DSL to be installed was stay but to no point have I received good help. I have never had any bad experience with Telkom but the last three months have been a nightmare for me. I would go to another network provider to prefer using one network. As we speak now am in the queue for the 10th time trying to find out if my application has been sent but no one seems to be attending to it. Worse experience ever

Cannot assist with migrating my fixed line (Telkom cannot fix damaged copper line for adsl and fixed line). No stock in-store of handsets.

Soo efficient

Cant wait to cancel our service. The Musgrave shop has friendly staff who try to help but they too are unable to sort out the complete disaster of how this company is trying to run with one hand not knowing or communicating with the other. This is a company in Chaos. Despite the friendly staff who try to assist this company is not worth the hassel!!

Great service, friendly staff. If you need any assistance with Telkom or Telkom Mobile I would highly recommend

After my last visit, speed and priority is non existent here. The gentleman that helped me was efficient, but to get to him, almost ovet an hour later...... and they expect you to follow a really stupid ticket system they dont abide by.... get rid of it. The place is smaller than my bedroom... its not SARS that requires a ticket system! Most unimpressed.

They were informative and helpful when trying to solve my landline issues

Efficient and effective

Excellent service

Great services and very welcoming stuff

Excellent service n staff. Long queues that move fast

Great service 👏 👍

Fine a bit busy but organised forms printed need ink

Assistant was friendly

Very slow service

When quiet the service is great and you are in and out within 15mins. When busy be prepared wait upto an hour or more to be served. Some staff are knowledgeable and helpful while others are just not. Go early in the morning to get seen to quickly otherwise you will end up waiting

Frostrating and disgusting as normal u need approx 2 .5 hrs to get no results

2 stars because they seem nice to other people and the rest lost because they were not welcoming to me I couldnt even prompt for help because there was no interest to help me whatsoever. I needed a sim card for data, but because I didnt have proof of address I left the store not knowing what might happen next if theres any criteria for data.Out of my 4 encounters at that place, I can tell that theres a lot of undermining and discrimination.

Staff not willing to help or understand the customer needs

Good service

Great

PASS!! But then again, is Telkom customer service good anywhere?

The service offered was great. The lady that assisted me was friendly.

This place is a shocker. Trying to fix a dysfunctional ADSL line is about as impossible as closing ones account They juggle you between the brick-and-mortar office, website and call centre without ever resolving anything. The sight of these weather-beaten employees inspires pure pity. How Telkom manages to stay in business defies Economics 101.

Besides the long wait . The service was excellent . And Thank you to Noxolo Xulu for the great assistance... #happyClient

Waiting time is extremely longThere seems to be no sense of urgency

It always full, it take time before you get attendance.

Terrible.been trying just to get into the store.my fourth try.just to load wifi..now system is down.i am a pensioner..and find it most irritating.

Very helpful and knowledgeable staff. I have given this place four stars due to Telkoms all round super slow services.

Great service with nice people

Been here 3 times and they were able to answer and resolve all my queries without hesitation.

Probably not the shop that is bad but the Telkom service. People are friendly but have no support from Telkom

What a mission just to speak to someone to find out if you open ,very bad service

SIBONGILE WAS VERY POLITE AND HELPFUL

Same old same old. Fine to buy a phone or contract but nothing extraordinary.

Great

Good service always received from Ryan.

Too many customers less consultants. Waiting time is long

Absurdly long waits for pathetic service from indifferent staff. Telkom is disgusting.

I had to wait 35mins before I got service . However once I was served . The process went quiet well

First class friendly service Ryan you are a star ⭐ superb service!

Superb customer service

Lines always long. Very helpful once served.

Was good my consultant was friendly

Well organized store, great friendly service and helpful staff.

Great service but takes forever

Quick friendly service

Very helpful and friendly staff

In-store service very good, AFAIK they never answer their landline phone numbers in-store, as they only assist walk-in customers. I seems like Telkom policy. Maybe store staff use it for dialling out only or being a telecoms company it maybe setup to dial out and not receive incoming calls - speculation, but technically possible. The fact that telkom needs a physical store presence, speaks volumes about their notoriously-abysmal service from their call centres (10210 etc.)

Helpful

For a change my query was resolved by a store and I was not referred to the call Centre.There is however no clarity of the procedure to follow when you enter the store for the 1st time, and too little seating available for customers waiting in the queue

I called in and asked to be assised but in isiZulu the lady was very rude and put me to the call centre in Jhb.

Next I am coming for phone

I went into the Telkom Musgrave store in mid February to transfer ownership of a landline effective 01 March 2017. The transfer has not been done, you cant get through to anyone when you call the helpline number. So at my inconvenience, I have not only been without connection at home but I will have to go back to the Musgrave store, stand in a queue for who knows how long. All due to the incompetency and inefficiency, yet again, of Telkom. WHY do we have live with such diabolical customer service from Telkom time after time after time.

Unfortunately very long queue and was not able to be assisted after all.