I was a regular customer at Panarottis Lakeside mall for almost 11 years until this final straw of deterioration of service. I called to place an order for collection, the waitress was clueless. After explaining to her that I am vegetarian, she kept asking me if I wanted chicken or steak flavor subs. I called again and asked to speak to the manager. I went on to place my order once again emphasizing that I am vegetarian over 4 times. On collection once again we confirmed that the order did not contain meat. On taking the first bites of our subs, we found chicken and steak in our subs. I will never support any restaurant that does not respect peoples religious and or dietary principles. Incompetent staff with zero communication skills, and poor language skills. Staff loiter outside and in the restaurant having really loud conversations, totally uninterested in their jobs or customer service. A disgrace to the Panarottis franchise. I hope the Panarottis franchise takes note that this restaurant is leading to the disrepute of the Panarottis brand.

Cannot understand English, told them I am a vegetarian and they still gave me steak and chicken in the food.... waste of time to visit this place, terrible service and no English and no understanding of the language.... would give minus five stars

Clean, friendly stuff and their service is amazing. Its actually the best pizza place. Im such a meat lover so try the carnivore and thank me later

Worst service. Waiters forget what you asked.. service is super slow even with less than 10 tables.Saw a cockroach running around.. i dread to think what is in the kitchen... 2nd time here after not coming here for years...Used to love it.. but the last 2 times have made me decide to never come back to this panarottis

I had good service although they tend to forget about you as soon as they have served you food

I love panarottis food especially the pizza and pasta. And the fried chips with that nice source and bacon, with caramelized onions. I wish to own shares someday

Lakeside Mall was the best Panarrottis I have ever been,Todays experience was worse😏The waiter wasnt friendly ,she took so long to take our orders and didnt come back and ask how we doing during our meals,she served us free Mothers day dessert a hard blackforest cake we asked if its the only dessert she serves and she said Yes!but to my surprise the lady next to our table had a carrot cake for the free dessert,m really disappointed in you guys and funny m a regular customer.

Great service,spacious,peaceful

Enjoyed the pizza ; Service on point

Decent is probably the best word to use describing this panarottis.

Good Italian food

Had a great breakfast at Panarottis Lakeside Mall today. Staff was friendly and helpful. They also served great coffee.

Their food was amazing, Chicken mayo pizza, beef lasagna and pasta 🤩😍😍😍😍👊🏼👍

Been supporting them for a while, but the service gets worse and worse. Will rather support a different pizza franchise than this one at Lakeside. Managment is arrogant and staff ill mannered. So sad to see that a store like this is moving in the wrong direction. The pizza quality was poor, overall just a bad experience from Panarotis Lakeside. Use to like them but since they reopened after lockdown things have changed.

Staff is poorly trained. The once proud shop is not a fraction of what it once was... Empty bottle Tabasco is all they have in the shop? Then the waiter takes it away before the meal is done. I feel Tom needs to take charge, because Tendai is not managing to keep the standards up...

Not my favourite experience. The tables were sticky, food not impressive. Service was sub-par. I dont like having to call a waitress when my drinks have been empty for 30 minutes. However, it is good for a family looking for a place to take their kids. Children have a play area and console games to play, and it is safely cordoned off.

Great service

Very nice place and marvelous stuff but please guys Im not trying to be racist I have a view here can you please mix your staff with local people its good to to mixt tradition as we all people mostly good African

I found the the service bad due to the waiters reaction by speaking to me and my family in a badmaner

Best pizza and pasta ever.....home of pizza with extra cheese , farlic and chilli with no extra cost that comes additional with pizza and pastas......biggest monster pizzas everAnd the taste of freshness and good quality products......one peraon can barely if possible finish their pasta bowlsBest advise is to go very hungry

Play area is too tiny, but food and service is great

After a long day at work my husband and I decided to go to Panarottis. Walking in there was no other customers, our waiter was very friendly. However the other staff was very loud. After asking our waiter if it is usually like this she said she will talk to them. A man came to apologize (I am not sure if he was the manager as his name tag was wrong way around). They were quite for 5 minutes then it started all over. What made it worse was that our waiter was one of the few that was talking behind us in the kitchen area.Trying to have a relaxed dinner with staff members shouting behind you is not pleasant at all. We ate our staters and left. We will never go back!* UpdateAfter two years I receive a reply! This just shows how pathetic their service is! (Screen shot attached)

Next time I am back in Benoni , i live in perth, I will definitely be there again eating my favorite bacon carbonara or chicken bacon and avo pizza. You guys are the best.

Friendly atmosphere nice calming music!! Can at least be relaxed!!!

Yummy

I feel Lakeside mall might have lost its former glory, like when it just opened 10 years ago. The pizza here is still great, but we came here on a Monday evening, and we were the only customer the whole night

Good meal. Value for money. Pleasant atmosphere

Good food value for money

Small intimate restaurant and good for my kids

Good service. Amazing food.

Polite service and good food, just Dont be there around closing time you might be rushed

All you can eat pizza evening. Good value for money.

Service and food are excellent

Friendly staff and the best pizza you can get.

Great service

Its a nice place and the service is great

Saltimbocca still my favourite, great service and friendly staff

Nice picture but the atmosphere is not very nice

Beautiful outside and in good customer services

The service was very efficient

The food is delicious and waiters they are very smart and care

Best Bar one milkshake around.

Awesome food and great service

Always great service and great food!! My family regularly visits them!

The order was made wrong and they kept changing for me to get my food

Always nice to eat there.

Great place

The best very nice

Absolutely fantastic!, we eat here often and have never been disappointed, keep it up guys...

Good food and good service

Friendly staff, nice place to be able to chat with friends and great pizza.

Great again, as usual.

Great food, friendly service & the best Cappuccinos (seriously!)

I love their pizza

I also one of the people that love Panarottis Pizza I really enjoy it

Was with my son Sebastian and Oumie for lunch

Love we share

We enjoyed the pizza, great crust, very cheesy!

Clean and stuff very helpful. Will go there again.

Chilled place... Friendly staff

Mamma mia

Great Pizza

Waited 20 minutes for drinks, then 40 minutes after that for one pizza. No communication from waitress during the wait.

Waiter very incompetent!!dont know anything about the menu soooo frustrating !!! Waits an hour for nothing just paid for the beer and left for grapes.......

Loved it.

Lovely foof

Beautiful in and out

I got average service

Great pizzas

Loved the breakfast

Good

Good pizza

Great service

Loved it

They not shy with cheese

Bad service from waiters

Nice

Wonderful

Pizza