The staff at ward D was amazing. From the cleaners up to the Drs amazing service.

I was in the Clinton for about 3 days, section D has the best staff they were very helpful and very clean. I wont go to any other hospital.

The nurses from section D ward were so amazing! I had lost my baby, was heartbroken and deeply saddened. The nurses showered me with love and empathy, reassured me that everything will be okay. Its as though theyve had extra special training in dealing with such vulnerable and broken patients.The food is like hotel standard, made my stay there pleasant despite my difficult situation.I highly recommend the hospital, however cannot say the same about the gynae.

Hospital is not up to standard. Seems they are more focused on profits than people.Night nurses were rude, accounts were not paid as per the ‘package deal’ , test done without consent…. and to sort it out they just don’t come back.

This is the worst private hospital I have ever been to in my entire life. Would not recommend. If I could rate less than one star I would.

Had the best care at Netcare Clinton hospital today. The ward nurses and theatre nurses were great. My doctor and anaesthetist were both amazing. Thank you for making my experience comfortable and less stressful.

As a long-term patient, I have always received the best care on many previous occasions. I am however concerned about the poor service thats creeping in as of late. Maybe Covid19 has impacted staffing, but my last experience was terrible.

I tried to call in order to resubmit a claim and they just put the phone down. Very rude and unhelpful. Would not recommend at all.

Absolutely sad to get service like this at a private hospital.Maybe if they can change Management and that can get higher and proper trained staff things will change , but at this moment 🤨It will be soon like a Government hospital no care no Worries. Casualties absolutely a same !!

Ive had the best experience from a team led by Dr Peya and the team of nurses alongside her - I came in very subdued and upon my exit, I was more healthy and satisfied by the service rendered by the team. Kudos to all involved

On the 25th I was out of breath couldnt breathe and mind you Im heavily pregnant but the service I received was kak I had to ask to be pushed with the wheelchair and no sense of urgency knowing that I couldnt breathe the casualty team including the doctor didnt care I wasted my money and sadly I booked there for my delivery and my gynecologist is very good but very scared about the service I will get and this is my first pregnancy and too late to change hospitals 😢. They actually deserve 0star after yesterdays experience

Was admitted on 2nd March for an operation. Excellent customer care and friendly staff. Clean and safe environment.

The best hospital for trauma cases. We have only positive things to say about the doctors, staff and hospital as a whole. Thanks

I had a small scheduled op on 22 Dec 2020. With covid regulations my husband was not permitted to stay with me. But because I am pregnant with a high risk pregnancy they allowed him to escort me to my bed and help me settle in. Admission staff was friendly and efficient. Once at the surgical ward the nurses checked me in and made feel very comfortable and especially after hubby left they came and did my BP etc and really calmed me for the procedure that awaited me. The ward, bed and bathrooms was clean and the food very appetizing.

I gave birth on the 31 Aug 2020 at this hospital. I must say I dont think I will ever consider coming back to that hospital. The nurses in the maternity care less especially now with this covid they are just too relaxed and take it as an opportunity to rest than really do proper work. I had a csection and 1 day later started bleeding so bad at that time my newborn was crying for feed. One nurse walked in (I think she is venda) and found me with blood all over the floor, baby crying and guess what she walked out in fact ran away because she knew I would ask for assistance especially with baby feed since I had to clean and sort myself in the bathroom. Instead of her offering to assist with baby she walked out of the ward. I felt helpless especially since Im a first time mom. The next morning the very same nurse was rushing to knock off in the morning and guess what she forgot BP temp on my arm☹ all bcause she was rushing to go home. Almost all nurses at clinton do that when its time to knock off they care less about patients. I really think public hospitals will do better than going to clinton hospital. The only nice and friendly employee there is the tea lady. As for the rest they need more training and how to treat patients professionally.

Under new management and you can tell, its gone downhill fast, stay away if you can or prepare to lose alot

Currently in Surgical ward, had incisional hernia repair done today. Asked for pain meds at 18h45 this evening it is now 20h27 still waitng, havent seen a nurse at all since......what happened to nursing care, whar happened to keep patients comfortable and pain free, my bell does not work, my tv does not work.......what the hell am I paying for......

I was admitted to Clinton hospital for a planned procedure on Friday the 22nd of Jan 2021. I was anxious and fearful of the unknown and whether Id get good treatment based on the reviews Id seen. Im happy to say I had the most amazing treatment at this hospital. The nurses in Section D were terrific,always quick to assist and made my stay a pleasant experience all round coupled with my amazing gynae. A home away from home experience.

Thank you to the wonderful night staff. Such wonderfully friendlly night staff at the casualty ward. Thank you to millicent esuane in administration and Thebisele in the emergency dept for your efficient services, kindness and beautiful smiles.

Rude staff at entrance and where you have to sanitize. Unorganized. Had to wait for 3 hours before she was helped and then waited another two hours for the doctor to see her. Spend the whole day in emergency just to see a doctor. Have the worst experience possible in this place. Was not allowed to see my child that was in hospital after i have been checked. Did not phone me when my child was moved from one to another ward or when she went in for her operation. Very expensive and demanding and with that you are treated like you are doing them a favour for using their services. When my daughter was discharged the morning the demand the she must still put in a order for food for lunch and dinner. This is how they steal from your medical aid. Wonder who will eat that food. Dishonesty and fraud is the make of the day everywhere. So dissapointed

Am confident to say Dr Charles charaphina is the best......my child had a liver abscess, was admitted at Netcare Clinton and he was the man that saved him from his mesirable pain.....I would recommend him any day to anyone that has a sick child....thank you doctor and god bless.....lastly thank you to below nurses for making my 10 days stay comfortable (Pediatric ward) sister Monica,mbali and londiwe🥰👌🙃you guys know what patient service means

I will never go back to Clinton. My baby girl have been sent home twice after me doing my best to explain the situation to the ER. They ignored the fact that she have a fever of 38.9 after i had to take it myself. I went there 2 days in a row with my limp baby not being able to breathe both times we were just sent back home. Took her to Sunward park where she was immediately admitted with parainfluenza having to go though phisio and nebs for days.

Terrible service, and no one cares

I only come here because of my doctor... The hospital bathrooms are so dirty .. The cleaners have this tendency of not cleaning the sanitary fixtures (toilet & basin) I am now admitted into maternity ward and you can just imagine how the bathroom look like.... Some basins look like they took the hand towels n just wiped them... You can even see the dirty stains... I cant wait to be discharged from this filthy place.

I am not happy by the standard of Doctor as my Fiancé was not booked in due to the fact that she did not meet the criteriaDr. told her her pain is back spasm but she has bad headaches, spasms in back, pins and needles in feet and hands and also blurred vison - gave her pains meds and sent her home for me not happy at all, i went back last night to see another doctor for him to say take this tablet and go see a specialist and thats it - 4 hours later- the reception lady Mary was really nice but the rest of the staff did not seemed interested at all in her. I just wish the Dr.s in these rooms were nto GP with knowledge about certain thing but rather specialists that can help more and not just allocate pain meds and send people home

Nurses are noisy, it feels like a shebeen. Some of the nurses are rude. No value for money in this hospital

If I could give a -100 on a rating I would, I was admitted to this hospital and the treatment from the nurses was the WORST EVER!!! When my husband tried to call in to find out what was happening they left him on hold or were very rude to him. The nurse had given me something in my drip and when I questioned her she denied everything and ran away, she basically sedated me. When I had sent the hospital an email explaining what had happened to me and wanting and explanation and explaining the services from the nurses were HORRIBLE, they denied everything and basically said they have never heard any complaints from any patients. Reading the reviews shows me others wise.WORST HOSPITAL EVER!!!

My daughter had a fever of over 39 and we waited for 7 hours to get an answer, pathetic!!!

The worst netcare hospital I’ve ever been to,rude staff members from the receptionist all the way to nurses at the maternity ward,If it’s your first time experience I wouldn’t recommend them,even after complaining,you get the most appalling responses ,NO ONE cares

My daughter was admitted on Wednesday. She is still there right now. The nurses are great but the doctor service is just horrible. She was told to not eat or drink anything from last night pending a procedure. She is still waiting for this doctor. So what now??? Must she starve to death or die of thirst. Since shes been admitted this doctor comes to see her after 2 and last night!! I am livid to say the least. I mean REALLY!!!!!

No care for their patients. This includes doctors and nursing staff!!!!!

Health workers very professional and helpful

For private hospital I was advised that they dont give the care as expected from other Netcare hospitals. I havent been admitted here however from when I passed by it looked clean and easy to access.

Terrible experience! Took my 1 year old to casualties with fevers of 39.9 two nights in a row and still waited an hour to see a doctor. The doctor on the second night should have consulted a paediatrican before letting my son go because 2 days later he was anemic and severely dehydrated when being admitted. It is only their paeds floor that actually did their jobs properly.Also dont hold your breath waiting for a physician to come and see you in the wards. I asked them to please find out if any physician could come and see me as I had to make child care arrangements for my son and it had been 12hours since I had been admitted. The Dr took the time to come and see me just to say she refuses to treat me as I have issues and then made me wait another hour to see a different doctor!

My daughter was there 2 times, and believe me, i wont recommend this hospital. One time she didnt even got her food for the day and both times the nurses wasnt very helpfull or friendly and if the people call to jear about their loved ones, the nurses isnt very friendly to the patients

Must husband was admitted last night due to a very bad stomach virus. Today, being Sunday, the doctor saw him once in the morning and told him they would do tests and an ultrasound. None of it happened. He has been left the entire day, still very ill and throwing up, with nothing but a drip. They have not even given him effective medication for a headache. Absolutely useless staff, no sense of urgency. I would not recommend Clinton to anyone.

My wife was there today 09/12/2020, she is heavily pregnant she was sent by a doctor to book for a bed , only to get to a nightmare service of receptionists, let alone that they did not assist her , they wouldnt even allow her to rest a bit on the seats provided before she goes back home unassisted , the seats were all empty , it was not even for Covid 19 regulations adherence it was just poor service from the staff that you could easily see that they are not properly managed neither they showed compassion for patients , hospital its not a HOTEL , no one choose to go , you go because you are unwell and your life is at risk , i wont recommend this hospital unless you know someone inside

Worst hospital ever. up to this day my wife is still traumatized because of this hospital and its staff members.it was on the 20th of May 2016 when my wife experienced labor pains at 31 week of her pregnancy. she was quickly rushed to the hospital where she had to walk herself from the car to the maternity ward after asking the reception staff for directions to maternity. when we get to maternity there female security at the door pointed us to maternity as well when we got in the nurses where so relaxed and not treating her as an emergency at all now because it was her first pregnancy we did not know what happens but she kept on telling the sister that she is in pain and she still insisted that she lays on the bed facing up as she cried in pain explaining that she cant because its painful they still insisted that they need to check if she is on labor. there goes the nurse finger in nothing come out. they put that heart rate machine then they claimed that the heart rate is faint okay now we are confused because they are communicating among st themselves then the nurse sticks her finger inside my wife again then she comes out with a dark reddish discharge. after wards they literally give her a white tablet claiming it will take the pain away and that doctor Coleman is on his way okay so we relax. we waited until Saturday the 21st. still no doctor. so i went home to freshen up. then when i came back to the hospital i met my wife at the corridors on a wheel chair to one of the gynaes rooms so what happend is that she felt like she was peeing her pans then as she reached her hand in her panties to see what is licking she saw blood the she panicd and scream for help to the doctor who was in the other room. so when i met her at the corridors she was on her way to the scan in the assisting doctors room so as we got there the doctor confirmed that my daughter has died and they still kept on telling us that the doctor was on his way since the 20th then my wife sat with a dead baby inside of her until 6pm on the 21st of may when they only decided to take her to Theatre for a C- section by that time my wife is swolen up i cant even recognize her her blood pressure is out of control. That doctor Coleman of theirs is still on his way. Sunday the 22nd she is till kept in hospital then Monday discharge day that useless doctor Coleman comes to sign the discharge papers with no explanation nothing. then he goes on to recommend his daughter for physio. so he gave us an appointment for the stitch wound checkup when we get the can you believe that doctor coleman asked us how the baby was doing when we responded that there is no baby the baby died while we waited for him under the hand of netcare clinton hospital staff he just responded oh,! not even an apology.do no use doctor Coleman he is the worse, irresponsible and insensitive gynecologist who doesnt put his patients to heart and doesnt consider them at all. Clinton hospital is the worst hospital the treatment in government hospitals is top notch compared to this hospital.

Never experienced such bad service.Bitten by a dog, piece of finger off and more than two hours no service at all.Worst hospital ever. Will not recommend to anyone.

I thought I was the only one who had a horrifying experience in the maternity ward but after reading the reviews i see that there clearly is a serious problem with this hospital. The staff members behave as if though they are forced to work, they have no passion for what they are doing. They treat patients as if though they are doing us a favor by helping us. I had a wonderful gynae but my experience at this hospital was heartbreaking, i do not advise anyone to give birth at this hospital especially if you are a first time mother. Im sure the service at a government hospital is even better compared to this dump.

My child is in the hospital. Linen not changed in 4 days. Insensitive nurses and incoherent doctors. They dont care at all. Its a hell hole

Very bad!!!!Dont go there, they very unprofessional and rood, very rood.Humans lifes doesnt mean nothing to them and i dont understand how they got there to look after peoples in need for medical assistance... Guys really 000000000--------

Good experience with hospital. Staff were friendly and helpful at the entrance.

The best type of care maternity has to offer. The drs and nursing staff are highly trained and I highly recommend them, thank you to everyone who took such wonderful care of my baby and I!You guys are amazing, God bless ❤️

The staff is very good and professional, it didnt feel like I was in hospital it felt more like home, thank you for taking good care of me

Service was excellent! Staff incredibly helpful and friendly. Thank you Dr Zama.

When opening a file you wait forever. The reception staff do their own things whilst you in pain waiting for a file to be opened they dont communicate with u... they should have some compassion since they the face of the hospital

Just want tongive a big thumbs up to the casualty staff. The nurses and doctor were so friendly and helpfull. Really made me feel comfortable.

Best gynae (Dr Thomas), maternity ward staff WORST WORST ever. Theres a sister Sibongile (dark and elderish) whose attitude towards me was horrifying.My baby sat in the same blankets the whole weekend, they dont even change your bed sheets as well. No one tells us anything with regards to changing the babies or bathing them, most of us were first time mothers so you can imagine the confusion. The situation there is catastrophic I dont even know how to describe it, Id rate it negative 7million if I had to

Maternity ward 👎

Went to this hospital while i was pregnant just to make sure my baby was still fine after being sick and vomiting. I was about 37 weeks pregnant and was booked in at another hospital due to where my doctor consults from, however the clinton was the closest to me at that time of night. I told the night staff that if there was a problem i would go through to my doctor and the hospital where i was booked in at and would just like for them to check me. I was treated like an absolute criminal for going here.

Worst experince for first time parents we had a baby a week ago nobody told my wife anything we had to beg to get awnsers fr the people in baby ward and mybwife whas discharged at 11:00 the docter only came at 14:00 to come and check on our baby worst service ever

The doctor was awesome and so were the theater staff. The overall pasient care and professionalism which started at admission was poor. Nursing staff does not listen properly and are reactive. Only after calling the surgeon late at night and his call to the ward did things improve slightly. The hospital is literally falling apart such as bedside cabinets thats broken, aircon units not working, etc.

Of all the hospital experiences I have encountered, Netcare Clinton Hospital was the best! The anesthetist was calm, caring and reassuring, the food great and the over care top class!

This was my first time going for surgery, the staff were very friendly and helpful. Pleasant first time experience, thank you.

This hospital is almost on par with public hospitals. Not very Netcare like. The staff are not very hospitable and the doctors have a dont care attitude. Not to mention that professionalism is non existent. I fail to understand how Netcare would allow a facility like this to operate under their brand. Does Netcare even bother to do random inspections to see what the facilities in their network look like?? Truly disappointing...

Nursing staff were great after I had my baby.

I had an overall screening . All staff were respecting and professional .Thank you

Clean, fast and professional assistance. Staff are always friendly

The photos give you a good frontal few. Good security and paid parking. Unfortunately too little parking spots for such a large hospital. Patients and visitors park at the EL Steyn doctors rooms parking lot. This hospital is ultra modern with quality decor and equipment. Large counter with booths for booking in patients. Staff wearing uniforms for a professional look. In my experience I never had to wait long. Close to the front office there is a small canteen and gift shop. The navigation to different sections are difficult. I often had to ask a staff member for directions. There is radiology and pathology services. The pharmacy is big, really big on the top floor of the building. Floors are clean. Security tight. The hospital is also strict on keeping to visitor hours. Make sense. A Patient must rest and not bothered by another patients visitors. Plenty suites with mostly 4 beds. Modern beds. New bedding. Cabinets for personal items. TV for every bed with control. You have to wear earphones. As a patient I found the medical staff qualified and proffient. Toilet and bath facilities in every room with emergency buttons should you need assistance. Specialist visits every day with clear instructions to medical staff. The catering is done by another company... for hospital food it is not boring and bland. Well, it is my opinion. There are a lot more to mention but considering my extensive experience of being a patient and visitor it safe to say that the Clinton Hospital is a top class facility.

I had a great gynae . The rest of my experience was terrible . I begged for an epidural throughout my entire labour and never got it . 2 nurses had injected me thrice , both without knowing how to insert a drip . I was given attitude every time I asked for help , was often told to wait and never got attended to . My mom was chased away and told that only my birthing partner could help throughout the day . My baby would be taken from me when asked why , I wouldnt get an answer . He came back wrapped in a wet blanket in the middle of Winter because they gave him a bath without informing so that I could provide them with his necessities . I hated it there .

The Hospital is just ok

Phoned to speak to a case manager. The reception informed me that she cannot transfer my call and request that I phone the number self, I told her that I did try and call but the phone is just wringing??? And to my surprise she just hanged up the phone, so much for client services! NO star for that! but I must pick one to submit?

Private hospital my arse. My baby is 1years old booked in to come do tests. Tild to be her before 8am.its 825am and still havent opened file.Further more the people who supposed to do codes etc at this hospital havent done .absolutley pathetic

You guys are so friendly and kind i love it 😄🤗❤

Night staff is useless... they dobt look after the people way they supposed too. Very rude...

The place is under constructionThe help we got whas excellent

My daughter fell and she couldnt put pressure on her leg. so i took her to the casualty ward on Sunday the doctor on duty checks her ankle and has X-rays done on the ankle. he does not how ever bother to examine the foot to check where the source of pain originates from as my daughter clearly indicated that she does not have pain on the ankle. i get home and it is explained by an under grad Bio-kinetics student that the injury is to the 5th metatarsal bone due to the possibility of a tear in the tendons or a possible stress fracture to the 5th metatarsals. She was in awe that my daughter had been examined by a qualified Doctor NOT ONLY WAS THE FOOT WAS EXAMINED AT THE WRONG PLACE, A USELESS X-RAY WAS TAKEN.Wow, i guess times have moved on and you have to go to the hospital knowing what condition you are suffering from, not for the qualified doctors to investigate and diagnose your issues!The Visit to Nectcare Clinton casualty unit was a waste of my time and a rip off of my medical aid funds.

Cant rate this hospital highly, they dont take patients complaints seriously and brush incidents under the carpet. My experience wasnt handled professionally at all. Netcare head office, Im still waiting for the so called representative to contact me since my incident on the 11th of January 2018. Theres a blatant acceptance of mediocracy within this hospital group, the lack professionalism shows from the front door, right to the top. Used to be great, no more!

The doctors are great I cant say much about the nurses in the maternity ward they were terrible, they had no compassionate what so ever I wouldnt recommend this hospital for child birth

Been sitting in casualty for more than an hour. Nurses not helpful at all. If it wasnt for my plan I was on with Discovery I would not have come here at all. Appauling.

The service at the emergency side and reception is very slow and poor. Very disappointing feels like Im wasting my money

Clinton use to be such a good hospital but the care has gone down. Had Hemaroids surgery on the 8th May. My hand swolled up due to drip incorrectly put in arm. I had to address this to nurse to as every time they checked the drip they did not notice the swollen hand. After not eating or drinking nearly 24 hours when I came out of surgery all I want was a cup of coffee which I requested. I had to get out of bed after 1 hour of surgery to go to the coffee shop to buy one. When discharged the next morning had to go and get my scripted medication upstairs which took almost an hour to receive them. Sitting with Hemaroids surgery was not pleasant. When discharged no information letter was given on how to treat and alivate the pain of Hemaroids at home.

Unfortunately big mistake coming to netcare clinton for my emergency situation, deep cut to my leg. I was only attended to by the dr after almost three hours now going on almost four hours and still waiting to be treated. Not totally blaming the dr and staff although i am not seeing much urgency. Management is probably cutting expenses to improve bottom line

The maternity care is horrible. The nurses do nothing to assist and the mother who just gave birth is expected to cope with no help from staff even if the mother is in a lot of pain. The paediatric doc has no care in the world and eventually arrives when suits him. Worst hospital for maternity and i would avoid going forward

Best PICU staff in the country!

I pre admitted on Sunday to get Plasma treatment on Monday. My logic told me that obviously the plasma needs to be ordered for me to get it. That is why I went there on Sunday to arrange and that the hospital knew about me. The lady at admissions even phone around to arrange this. She said the Doctor will be in later in Sunday and then they will speak to him as the Plasma needs to come from Union hospital. it made sense. And I assumed they would arrange everything. Just before I was discharge someone came to me and said my admission file was not completed correctly that is why nobody knew what to do. Whos mistake is that? I mean how many must I explain myself to everyone?I booked in Yesterday morning just before 6h00. From the time I was admitted I had so many coming to my bed asking me whats suppose to be happening to me. And I asked so many times when is my treatment going to start. By 13h00 I just had it. I was discharge by 14h00 without treatment.Discovery gave 1 day auth and the plasma is suppose to be over 5 days. yesterday after 13h00 everyone finds that out.The problem is no one knew what to do as to what the procedure for plasma is. After all the misunderstandings and running around it was sorted and realised that firstly they needed to take blood before plasma can be ordered. They took twice yesterday. Its scary that no one knew what to do.All that has to be moved to 2 weeks from now. My worry is how will it be treated this time? Surely someone needs to look at admissions and see if everything is in place for the patients that was admitted. Even with me trying to get it place was useless by going a day earlier. It did not help and made no difference.Even IF the Doctors rooms doesnt arrange the medical aid auth at least they must communicate the treatment with the hospital as well. The letter was written on the 10 of Feb for treatment on 22 Feb. And still know one knew anything.And so I just waste time and everyone just classify me as a difficult patient and that makes me even more upset.Regards Shanine

My 10month old granddaughter was admitted to the paediatric ward for croup,her mouth and throat was sore,the food that was given for a baby is totally unacceptable,the menu caters for older children, there Is nothing on it that a baby or a toddler can eat,all the mothers in the ward complained about this,but the food service people were unhelpful,and stingy,when I asked for custard since we were trying different foods to get her to eat,the yogurt which we also requested was taken away,truly pathetic service when the hospital is being paid by medical aid for the duration of the childs stay,please do something about it

Havent had the best of service. Clean though.

I keep calling casualties but they just pick up the phone and back down.

The service is very poor especially at maternity ward they must monitor their stuff especially when they a on night shift I have experienced bad service

Good hospital needs more parking

Depends on what ward at. Some wards like ward 3 are bliss, whilst others like the orthopedic ward look like an old public hospital.

Dr Moodley is amazing

Horrible service. Waited for at least 4 hours before seeing a doctor. It has become like a public hospital.

Ridiculously expensive and not so helpful in emergencies

I done a meeting they all came

Friendly staff

Neat hospital. Friendly staff. Exilent service.