The sales guy Q (don’t have permission to post his name) was so helpful and went all out for me. The service was outstanding and he kept updating me on the process. The financial guy also gave me a comfortable experience, we went through different finance scenarios.Outstanding service from the team.

See Faraz best salesman, treatment like family 👪 always goes the extra mile ☺

Drove 45min just to get my windscreen wipers replaced and a battery for my remote and was told its to busy they cant help me I have to make a booking, honestly its just windscreen wipers not a service 10 to 15 min and its done...not the first time I had issues with this dealership but last time! Thanks BMW Vereeniging for the terrible customer service

I have received best customer service from this dealership. The follow-up service appointments are seamless and never had hiccups

The service was amazing thank you.

I bought an X3 last year. Must say I never thought I would be this unhappy with BMW. Bought a car through BMW as they are always proud of their cars and customer service. Just to realise that I got lied to and scammed. A full service was promised and tyres. Of course not. R25 000 later after I had to do a full service (replace all filters as they never did). Really unhappy as I wanted to go with reliable and trustworthy but only got lies and headaches. Really disappointed.

Great customer service. Have all the latest Models. But Not sure whats the problem with this dealer. I have 3 friends that own BMWs, that got serviced here. All of them had some fault when they came back. One it was the door not Closing when you lock the car, the other one it was a pipe that connects a coolant to the emgine that didnt get connected back leading to a coolant leak.

Its good amazing if I have money I buy one for myself

Im happy about the service Farras provided. Hes very friendly and ensures that we happy with everything.This dealership must really check the people at maintenance though. You cannot do a service and have oil leaks immediately.

Its inconvenient. It took them 3 days turnaround time to order parts when I enquire they said money paid has to reflect on their account first before placing an order for parts. It took them 2 full weeks to repair my car

Very helpful staff

I was treated very rudely and for a upmarket moter dealer, this is not how you treat your valued clients that actually pays your salaries.

I enjoy the experience everytime I go. Even when the sales people are busy with other customers Im encouraged to view the vehicles and when they come theyre very friendly, knowledgeable and honest. The dealer principle really knows how to make sure you have the car of your dreams and your budget. If you wish to buy on a busy day, I suggest you enjoy a coffee or watch some news, browse the floor or check out the gear while you wait. Its worth it.

Pathetic service. No one bothered to help us view the cars. Extremely rude lady taking temperatures at the door. Basically a self service . Definitely do not recommend buying new cars from here.

Helpful service. Beautiful cars.

Sale execs are to busy to notice potential clients. You wonder alone looking at their cars and no one ever come to assist you. Lovely cars but you guys need friendlier staff to get people interested in your cars

We are enjoying the best service from the Vaal Ridge team.Thank you

Everytime I take my car to BMW Vereeniging its like the 1st time I go there. The service they deliver is always satisfying.

Rather go to the next nearby dealer. Absolutely terrible service.

Can I give ZERO stars please? Use with extreme caution.The worst panel beating job I have ever witnessed.And their employee drove into our car!We have our car back after 3 failed deliveries(3 months after accident), but the damage is still clearly noticeable. Loan car had front tire inflated at 4 BAR. Every single time we received a loan car there was hardly a whiff of fuel in the tank.Is this part of MOTUS corporation? Definitely not a share I will ever have in my portfolio!!

Was suppose to call back ...didnt get a call

Where you see the rightful owner of beauty and speed.

Nicely laid out, friendly staff

No existing service, was completely ignored when I visited the dealership!No one offered assistance!

Test drive the new bmw 3 series. Wow what an experience👍

I have no idea how this is still a BMW franchise. Dont be fooled by the nice cars and appearance. The customer service you experience here is not befitting of a BMW dealership. I have now been here twice and spoke to the sales executives. They will sit you down and take your details and promise to get back to you even after youve been a loyal BMW customer. They dont get back and Ive concluded deals at other BMW franchises. Its as if they can afford to lose clients.

Beautiful...

I love this place

In all the years we have been going there, we have always been treated well. The staff are always friendly and helpful. The coffee is awesome. To all the great people at Sovereign Vereeniging. You Rock!

BMW nice good service provided

Unless you are always on their backs, you will never get a good job and surprising enough, excellence is one of their core values. Otherwise they forget to fill up engine oil after oil filtering, engine returns back with leaks after service, take forever to diagnose a problem and have to keep coming back until its fixed or worse it wont be fixed, one specific sales person cant keep his promises (basically hes a liar) and can keep you waiting forever, and lastly, the assistant service manager is unsympathetic and he cant even apologise about the poor service, the best he can do is to shift blame to the customer. The dealer is more focused on making sales than providing service and why would I go back there knowing their attitude towards service. The current management needs to shape up or give other people a chance, people who can provide a better service.

Brought baes car in for service 😍 never felt 5 star treatment in a car dealer before. Drop offs are anytime. You get hot beverages of your choice and muffins 😁 after this experience I need to own a BMW

Thabo Mahlonoko was very helpful, is very informed, and offered good service.

By far the best dealership that Ive used. Fast, friendly, efficient service. Pleasant staff. The place is clean and well maintained... and the coffee is good :)

The sales consultant that I delt with today the 25/05/2020 had the poorest service that I ever met in my business life.Asked me to hold on on a cellphone for about 5min, Promised to call me back but never did.

Worst customer service ever , had my car booked for recall work, upon receiving my car i was notified that the check engine light had come on, i requested that a diagnostic check be done and was told by the service advisor that its too late (15:00) and i need to book the car again before they can help me or try the mechanic across the road as they are cheaper with diagnostic fees. Good luck.So left the dealership with a christmas tree dash and will seek help elsewhere. Pathetic.

Still waiting for the FSH as advertised of the second hand car I bought a year ago from this dealer. Service booklet was nowhere to be found and the promise to arrange a new one never materialised. When I arrived the 101 point check page was blank and they wanted me to sign it. STAY AWAY.

Good service.Well organised.

I always get a perfect treatment

Professional and friendly service.

Bmw Vereenigin this dealership according to me revive the place where situated

Staff is always helpful and friendly. Special accolades to Thabo.

Nice service

Good customer service. Brand new and used cars for sale. Also well equipped panel beating and painting workshop..

Perfect

Awesome dealership with great service the Dealer principal does a brilliant job and i will definitely reccommed my bmw friends to go find their dream cars there

Disappointed.

Good customer service & opportunity to get into the showroom cars, to experience first-hand the comfort of the seats

I would really want inform BM owners not to take their vehicles for repairs at Sovereign Vereeniging. I had and still have a bad experience with this branch.I took my E90 in for repairs on the 19th of November, the quotation was R 20 000 + and after the repairs on the 30th November I drove 6km and the car indicated the same problem on the day I picked it up.On the 3rd of December I informed them that the car was in the same condition as on the day of the 19th of November when I took it in.They could only assist me on the 11th of December, and the car was standing since the 30th of November.On the 11th of December there was no current on the vehicle at all, and they had to come and tow the vehicle to their w/shop. I was charged R850.00 for the towing.I tried since the 11th of December to get my car fix, with no assistance from BM SA or the Ombudsman, because I again was quoted for R 15 000 for new repairs which they said was the problem.I did fight about this because i felt that the car was not fixed, they than suddenly decided to quote me on a new tow bar and some towbar connector or something. I had to give in and ask them to disconnect the towbar connector because I was battling with transport to work.The new quote came out to just over R 6000.00And today on 21 February 2019 I was informed that the car was fixed. I started the vehicle and one of the warning lights came on again.I drove about 200 meters and the vehicle was back to the same original problem,after they disconnect the current on the towbar connector .In other words I paid R 6000.00 to damage my car further. I left the car there again as I was not prepared to wait till whatever time for them to look for the problem.What difference will it make now to get the problem solved because the car is with them for 3 months and the car is still the same.PLEASE DONT IGNORE THIS POST BECAUSE I REALLY DO NOT WANT ANYONE GOING THROUGH THE SAME THING AS I AM CURRENTLY GOING THROUGH.

Great service, credit to Neville Coulter!!

Floor looks good.... Big open dealership, not the greatest location

Always the best service par excellence. Thanks to Ben and Management.

The best thats all I can say .........perfect bmw garage so far

Attended the launch of the 2019 BMW 3 Series - awesome car!!

Nice showroom, and great selection of new and pre owned cars

Bmw on call. Excellent service received 26/03.Thank you!

Nothing beats the best

They done their best to make me feel like a King

Excellent customer service. Friendly staff

Bmw i cars friendly!

They dont pay attention to you... like you dont know what youre doing the

Amazing service. Faraaz is the best salesman

Excellent service and friendly staff. No need to say any more.

Always offering great service you feel home

Very poor service and totally incompetent people. The dp is a totally useless and a liar. The dealership is based on criminal principals. Be careful

Takes time b4 some1 gv u attention lik u nt a potential client

User the auto repair center at your own risk.

Sorry cant rate your service as we received no service at all

Problems not solved by Mike the supervisor, he shifts the blame on me as a customer

They were very professional and helpful

Excellent service from service manager Ricky

They treat their customers/clients special

Very bad service. Had to ask for a sales person to assist us.

Very friendly staff nd professionals

Helpfull staff

Issues still in progress. Cannot give final rating.

Customer service sucks, walked around for a good 20 minutes and 4 sales people looked and me and did nothing, so I left and went to Audi across the street where they know custom service

Service was fast nd accurate

Excellent Service and very Helpful staff

Good service and friendly stafd

Customer service too slow part are ridiculously expensive

Very cool and relaxed

The young sales persone was so rude

Was Auto Pedigree

Wow wow beautifully cars

Very nice dealership!

Best service

Great Options

The repair shop cant do a good job

They know their story

Exceptional service.

Exceptional service!

Yet another disappointing experience with the service department.

Wonderfully welcomed and assisted

Excellent service.

Its magnificent place

I was ever at this particular place

Electrical and Electronic repairs

I love BMW

Good dealing