Great designs, however lacking good client engagement.- No site visits, causing issues on sketches (like redesigning existing plumbing).- Design alterations has to be asked a few times before its actioned.- Plans declined quite a few times, as they are not up to code with building/Zoning regulations.- No follow-ups done when plan approval is pending.- Added balcony (only on one sketch) due to fire marshal concerns, without client approval/notification.- Ignores phone calls when feedback is required.