Uber Greenlight

Hi guys, I forgot my sons tablet in one of the Uber cars on 30 June around to 9 pm. I called the driver and he promised to bring it once he gets a trip to my area. I waited in the hope that he could bring it since he sounded helpful but unfortunately he didnt bring it till now. When I realised that he had been lying that he would come it was too late ...I tried calling him, voicemail, WhatsApp its working but the person Im speaking to says she doesnt know the person they were actually sharing the number thats why she blocked the SIM card...the number is only active on WhatsApp. I tried to go back to my history, there are no details of the trip or the driver...he cancelled the trip later. He didnt end the trip I guess...it shows that he cancelled the trip around past 1 am on the following day.I tried to check device location on my location history...i found it. Unfortunately he stopped using the location on very very same day I started calling following up.Sadly, he is been using my tablet to do his trips because I can see all the trips he made with it...I have all the addresses he went to using my tablet. Cant u use this information to trace the culprit and please help me get my tablet back??I tried to report it on the trip feedback but I didnt get any response...tried to call the Customer service but its keeping on saying my number doesnt match....but Its the only number that Im using.Please advise what should I do? My heart is bleeding

Always a pleasure visiting the greenlight hub efficient and friendly service

They are a professional company but could improve their turn around time in helping the number of people in a day. They can increase their capacity of agents to help the community.

Great experience,quick process really loved it,assistant personnel was very friendly and yet professional,good work Uber,keep it up.

I drove all the way from Pretoria for nothing, they tell me they only help uber x drivers only, it’s useless granting uber eats permission to book appointments while knowing they won’t help, they should just reopen the Waterkloof glen hub, thumbs down for Uber, things are getting worse day by day 👎🏿

Best service ,made me feel very comfortable where as I came stressed, I was assisted fully

No service at all poor service is better to describe these people, security guards are a nightmare a lady inside not helpful. I have never seen such a bad service. Actually they dont deserve a star.

Very nice place easy to find and fast staffs

Thank you Akhonaa for the great service

Service was excellent though this procedure of booking highly inconvencing but then other than that I was happy, thanks

I didnt get help I have been blocked u dont even know what reason is

They very strict on the covid 19 protocols

Not the most cleanest and professional looking office space, but the staff is very friendly and helpful.

You wanna be an uber driver or if you sicking information about uber go there dont ask me

The lady Ive met there was very kind 👌🏾and fast Thanks whenever you are...

It was very nice no que their service was so fast

The two ladies that were at reception were not helpful, with information regarding what are the the procedures if one would like to join uber and the other one was busy on her phone since we arrived, the two ladies who were on duty on the 12th of May at 14:10.

Security guards are a nightmare. Very pathetic service (security guards)

The wait outside the gate entrance took forever. But once allowed in. They give much-needed attention to clients needs and complaintsI forgot a brand new iPhone in my Uber ride...Uber Greenlight was able to assist me in tracking the Uber driver (who happened to have kept the phone safe for me while awaiting my call) and I was able to get the phone back!

Poor Management (Sandton)I was the victim of fraud via online marketplace the driver who came to collect the item i was selling suspected fraud and took the item to the office in Malboro and explained to the lady and the securities not to give the item to anyone, he voluntarily came back to my place and asked what was actually happening. I explained myself and again he was so kind to say he will take me back to their office tomorrow to explain my story and get my item. Only to find out that the fraudster requested another driver to collect the item.After the first driver had explained everything to his senior and the securities they gave the fraudster the item without any questions

The place was fantastic & their help was indeed exquisite. Thank you soo much

Waited for 4 hours still no help useless, waste of time

I like the way the doing things services is number one en the follow the covid19 rules

Delivering a good service from their team as ever,music lovers will be happily entertained with their powerful sound system you wont get bored👌.

I always get the best service

Didnt get any help,They say I must book an appointment just to collect the musk and the car diveder,

I didnt get help.

It was good

I did not get help because the were off line

Quick service..

Very neat place.social distancing is managed.Good treatment from security. Exelent service from assistance, I mean the guys who are working inside

Fast service and great location

Bad bad service

Company was good and the service was just marvelous

The lady who helped me I give her 100 stars shes very kind

Disappointed i have been driving for this uber thing for 4years i went there to inquire wether i qualify for this uber Num slot what ever i did not get a satisfying answer from the lady helping me, they are drivers who have just been with uber for merely 2years now they have their own slot why? not happy the way the uber thing distribute slots anyway there is nothing i can do that is their product they give to who ever they like others we get double kicks on our teeth

Was good service thanks

The employee they didnt know there are duties and no respect

Very efficient

Great one

Its so amazing

Everything is fine only the security please the security who work at uber office they really dont have skills n they dont have respect at all n im not the first person to complain about they are job many people complain they so many people complain about those security please

Clean and welcoming staff

The service was excellent

They give owesome experience

Nice place but they didnt help me

Well served

Good excellent service

Not sure because we have to make an appointment

Bad service

Easy cheesy on their desk,they know what theyre doing

The security guards didnt let me in bcoz they say am late what nonsense is this am so mad I come from very far fire those idiots

Service was very poor.i didnot get information i wanted.still confused.

Excellent

Poor security services

Good service

Nice service

Top class service

Easy to locate though access is a problem if youre using public transport

Very informative and helpful

Great and fast service

Been wating since 11am just been served now

Best ever

Very convenient and friendly. Uber drivers dont forget to register your smart shopper Pnp card. Its more money in your pocket

They slow... The booking system doea nit make any sense. On top of that Security guards are the ones that should get paid for working and get a security company to do their job..

Ridiculous service. I spent a lot of money and expected the service from customer service when I needed it but didnt get it. Insane! Deleted my account and they will never see me again. I do have mr delivery and taxify as options, thank goodness!

Poor service in terms of keeping drivers waiting and not sticking to appointment times

Its very good

Efficient and accommodating. Unfortunately there is no support for Applicants who are not familiar with all the steps to Sign up. Its assumed that you are aware of where everything must be handed in or whom to talk to. Wasted many trips doing the same thing.

Because this company is make me and my family happy always

You only allowed to enter by appointment only Regardless the problem you visited the premises is because You cant Sign in or Login to your Account......but i can give 5 Star to the Agents because they are so friendly....the problem is with those security who speak with unprofessionalism which sparks anger.

Quite good

Friendly,.Professional experience & service.💯

Good service

This place is organized

The services of the guys is on other level of greatness very quickly!!! Damn i like and the place is clean, easy parking space as well

Security very RUDE and didnt allow us to get in

This guy is fantastic!

They were closed n offering scanty information.

Splendiculous service we offer. Home nd abroad

Please note visits are only by appointment

No help

You have to book appointment on you app its very easy like 123

Good good

Excellent

So helpfully and time keeping and service was great

Visiting UBERs new premises for their Johannesburg Greenlight Hub (March 2018) was a wonderful experience. It is very well organized and upmarket. I was in and out within half an hour. I was issued a number and was routed to a counter where the service was first class. It was an experience of service that I would expect from the leaders in ridesharing and from a Silicon Valley Company !

Office and staff are superbly super and offer a high quality services. I love the Coffee too!

Very good

The stuff that assist drivers and partners they got attitude sometimes. You can go there as many times with the same problem telling you they nothing they can do to help you

Parking is not provided for. At least there is free wi-fi

On time and friendly. Driver recognition!

Since from November 2019 waiting for approval email and thy send me email first of February 2020 to collect a bag bt everytime I go there thy say no bags both branches(Sandton branch and water Glen branch) 😟

Explicit

Good service. When you need help they are there

The worse experience of my life. I felt unsafe, intimidated, frightened and the atmosphere was appaulling.I visited the centre as a uber user thinking I could sort out the two times fraud on my account. While waiting I witnessed drivers been treated and spoken to by uber employees in the most derogatory manner. One poor driver had security called on him by an uber employee because the employee thought he was raising his voice. I was next to the driver and could not hear anything. A typical case of employees having a little authority and it going to their heads. Even I was told they were doing me a favour. Clearly they have forgotten if it was not for the drivers and users there would be no uber.

Uber is only good to their customers and not their drivers!!

Uber sandton required drivers to book appointments to see a consultant but people wait outside the gate for hours after the appointment time AND SECURITY IS VERY unprofessional no respect to elders they speak any how .Some drivers come without knowledge of appointment to be chased away by security like dogs .Why do they require us to book appointments on certain times if they cant keep that time

Big up to the experts at the Uber greenlight hub in Sandton. Especially Jonathan. The guy is very friendly and a pleasure to deal with.

My work place