I went in for a procedure yesterday. The nurses in the Orchid ward were very good, they assisted me when necessary and showed compassion and empathy. The anaesthetist and the doctor were both very good and made me feel calm and relaxed during the procedure. The people at reception were also helpful and polite. I was pleasantly surprised by this hospital.

State of the art hospital private hospital. You will need to be on a a medical aid. Or have allot of cash. Arrogant rude emergency section staff. Waited 3 hours for doctor to arrive. I suppose nurses are to tired to be helpful.

Best hospital in joburg in my opinion. Doctors are friendly and staff are helpful

Worst experience ever, went to visit Dr Leroux for blood clots. Was sent out for 5 different tests whose results took Dr Leroux 6 days to get back to me and advise on, that was after calling the Drs office thrice.What kind of service is this really.

I can write a whole book about the BAD service here. I am never ever setting my foot here. I was shouted like a kid! “STOP MOVING…SIT STRAIGHT…WE’RE trying to help you here. FILL IN THAT FORM NOW OR ELSE WE CANT DO YOUR X-RAY”! Talking like that to someone who is in enormous pain!

I was there for a day procedure yesterday and must commend every single member of the Daisy ward. They took such excellent care of the patients and were happy to assist in any way needed. Their selfless service is much appreciated.

Been there for the PCR test. Good place.

Absolutely the worst service ever. We went there yesterday afternoon to book my Grandfather in, they didnt know about anything, we left and tried phoning eventually got through and a lady assisted and said everything is on order we can bring him, this was at 21:00, we said no we will bring him in the morning. Before we left we phoned to make sure that everything was in order so that we can take him to get booked in, but to the surprise once again no one could help, everyone keeps on transferring us to the next person, this is by far the worst service I ever experienced.

Sadly Daisy ward nurses were generally the worst experience you could imagine. Arrog both ant. Uncaring and abusive. An absolute nightmare for 3 days

Bad emergency care experience, they are extremely slow…chances of getting timely care are more if you go directly to a doctors room or some other hospital.

The doctors at this hospital are exceptional and world class. Weve been coming here for over 4 years now and I often found my Doctors at work long before 8 and still doing rounds in the evening. Dr Kyriazis (gynae) and Dr Swanepoel (paed) are some of the most insightful, caring and hard working professionals Ive had the pleasure of dealing with.It seems like there are two different sets of standards as the nursing and support staff leave much to be desired unfortunately. At night long past midnight they talk loudly and laugh in the passages while patients are trying to sleep, come into the rooms and leave the doors wide open for light and noise to stream in. They seem to do their job only to get the job done, no care of the patient.On our last stay the bathroom was also dirty (hair all over the walls) but the sheet on the back of the door saying it has been cleaned was diligently ticked off.Its a pity such excellent doctors are supported by such poor nursing and support staff in the wards.Lastly, the cafe downstairs food is amazing, best carrot cake and everything else weve ordered from there has been delicious.

For the love of all the crying babies I the world, You have 2 exit gates, please use them, especially after sitting In a waiting room for 2 hours, we now need to sit in a 10 minute exit traffic queue whilst my baby is screaming her head off in the back seat and Im unable to help her...service please!

Disgusting protocol in dealing with patients. 4 Hours without any acknowledgment from any staff despite numerous attempts. Staff in Geranium are rude and untruthful. The most disgusting service I have ever received from a clinic.

Such pathetic service. Reception makes you feel as if they doing you a favour. As do the doctors! They hardly never come to see the patient. If you ask the nurses when the dr will be visiting they just reply He is on the way.Regrettably only then read the reviews and saw how consistently poor the level of service is. Only when threatening to complain were we fast tracked and helped immediately. Will NEVER EVER make use of this hospital again. I just hope and pray my granddaughter will be ok after this ordeal!!!!Not even 1 ⭐ worth!!!!!!

Hygienic and easily accessible entrance. Didnt struggle to find my way around, and staff were very helpful. Pathologist was highly professional and didnt take much of my time. Pharmacy and Restaurant and shop on site.

I’ve never felt so humiliated like that so naked by the Doctor at casualty infront of sick patients whilst I was sick as well ,never going there no matter how close I am it was disgusting

Chaos at the parking areas at the hospital at the moment, Covid seems to be taking its toll-directed here, there and everywhere with loads of random parking available, just badly managed

Awesome Maternity Ward

The hospital still provides top class service. All protocols in place. The hospital pharmacy is a joke. They are so slow and demotivated.

The hospital is a very good and clean environment. Even during covid. Very helpful and very friendly.

The service at reception was very poor I waited for over 2 hours just to open the hospital admission file. Bare in mind I was in so much pain and only 1 person was working. So dissapointed.

Pathetic service from a private hospital. Sister waited almost 5 hours to be seen by a doctor at casualty.

27 mins and still cant get through reception

Nice have this perfect opportunity for me come here

By far the best hospital experience ever. With amazing staff. Thank you to the best doctor ever Dr Natalie Govender (neuro-pediatrician surgeon).

Stay away, if you have a choice. 90 min to check in with only 2 people infront of us. Sisters ignoring doctors order to patients. No toilet paper in bathroom even after the sister was asked twice. Absolutely horrible service

Service is very, very poor. We arrived at 15:30 its 19:00 the patient is yet to be attended and there are very few patients. If you are really in pain, I wouldnt recommend it. They are too neglectful of out patients..

Gave birth here 20/12/2019 the experience was amazing with helpful staffs. The reason Im not giving 5 stars is because my ringer wasnt working and no one cared to fix it till my neighbor left and I had to take hers. Will still come back.

Had a IOD at work where I cut my palm open with glass, I was taken to Sunninghill hospital for treatment. Took them two hours to open a file. I then waited another hour to have my had stitched. I complained about the pain a doctor came in and said why am I dying just from a laseration. They completed my workmans form wrong. I could not get my script at the pharmacy cause the system said my case was closed. I went up and down between. The pharmacy and the emergency reception to get my script sorted. I am still waiting for the doctor to correct my workmans form to state I injured my left palm and not my right palm as stated on the forms. Not very professional at all at Sunninghill hospitaal.

Having my first baby and c section, the staff here has been super amazing, so patient and incredibly caring. The nurses at labor and maternity ward are very pleasant and absolutely wonderful. Dr Majachani has been extremely supportive and great as well. I really applaud everyone for their great service, including Nokthula from the kitchen.

My daughter, 13 years of age, needed knee surgery. This was her first surgery and/or stay in hospital. The entire staff body from the GM, Pieter Louw, to nurses, doctors and administrators were compassionate, empathic, understanding and most of all knowledgeable and kind. The Doctors were extraordinary in their care and manner. This had the potential to be a negative event that could have been traumatic especially in the COVID environment we are in. Instead it became a very positive, caring, learning and healing journey. THANK YOU to all. Would highly recommend this hospital for full care and treatment. Much gratitude Linda King

Heartfelt gratitude to Dr Andrew Stewart, the theater staff at Sunninghill Hospital, Dr Nangamso Kukulele and the ICU Trauma unit, especially Martin September, Michelle Schultz & Thando Biyase for your humanity and allowing my mother absolute dignity at the end. I will be forever grateful.THANK YOU. 🙏

Poor service and rude staff!

Checked in my 10month daughter for CT scan. People at check in were very helpful and polite got to the room and find blood on the bed rails. I ask myself how hygienic is this paediatric ward. Child will go in for check up and come out with all types of illnesses. I have exprianced this once before at another hospital. Thought this being sunning hill would be different. Guess was wrong.

Both my kids had their wisdom teeth removed at Netcare Sunninghill Hospital and they were very well taken care of by the nurses and doctors.. Nurses are very helpful and friendly. The doctors made a point of checking on my kids before and after their procedure. Thank you to everyone🙏

The casualties workers are very helpful and take all the proper precautions with Covid-19. Would recommend.

Extremely good Doctors, as much as I do know nurses who are good and caring, there were nurses who where extremely bad, bitter, devilish..., the kind that make jokes about patients and laugh at such.Let me just say Nursing should rather be a passion rather than just a job, not even badges or education will equip a nurse with a good caring heart; and I believe that is what it takes to be a nurse, and save peoples lives.

Neat peacefull .. good service..you might feel lil hassle at emergency..otherwise its A

Clean and quiet.Staff are friendly.Space to walk about.Well-run and maintained.Only thing I dont like is the fact that they make people pay for parking - its not like its your choice when visiting the hospital. People really need to relook this.

Fairly easy access through the screening process, very friendly and helpful staff

Very good hospital.great bedside manners both staff and doctor. Thank you staff and Dr. Majachani for what you did for me.God bless you all.Thank you

I had an insufferable week-long stay at Netcare Sunninghill Hospital. Staff take ones meal orders daily but never once bring what one orders. Even after complaining, they cannot seem to get it right. If you are admitted in the afternoon, do not expect a meal from the hospital on that day - especially if you have specific dietary requirements. I suspect that kitchen staff are incentivised to withhold food from the paying patients so as to be able to take left overs (that may have been ordered by patients but never leave the kitchen) home each day.The toilets were leaking and the whole bathroom floor was flooded for the duration of my stay (a whole week). Despite my numerous complaints, the bill charged (for inferior services offered) to my medical aid scheme was exorbitant. On weekends the hospital staff are lethargic and do not perform many of their duties, most notably administration of medicine to patients.If you have a choice, opt for home treatment instead with as short a stay as possible at hospital (preferably not this one).

Perfect

Called to enquire about booking for a cesarean birth, got transferred from one person to the next 4 times before they hung up on me with no assistance

Good quality cafe food. Delicious cakes and coffee! Staff is very friendly and attentive

ER nurse coughing everywhere. Staff are rude. But did have a good entry protocol.

Kind staff, clean and organized. Dr Lewis Levien is one of the most highly skilled surgeons in the country and just incredible. Parking is a bit difficult but there are often golf carts to assist. Great hospital they took great care of me.

Service at reception is pathetic. You can have a pre admission but to no avail

Such pathetic service. Reception makes you feel as if they doing you a favour. Enough personnel to process admissions in a more timely manner, but thats not the case. Regrettably only then read the reviews and saw how consistently poor the level of service is. Only when threatening to complain were we fast tracked and helped immediately. Will NEVER EVER make use of this hospital again.

Discharged my LO with confusion and anaemia TWICE. During Covid19, the doctors dont keep you informed of your LO condition or treatment regime

Hats off to the staff at Sunninghill. Owen at the front door, you could teach a few companies what good customer experience is.

I was mistreated by a caregiver or staff nurse at the emergency. She needs to educate herself more to be professional and go for customer services training. If it happens I come to visit the hospital, I wont allow her to help me unless I come unconscious. Thank you

Hats off to the person responsible for staff training. Pre booked my wife in on Thursday. Gloria was amazing. Charming , polite and efficient. Handled everything with our medical aid Discovery. What a credit she is to your hospital.

I would like to thank the emergency staff and Dr. Bhoola at neurology for basically saving my mothers life he continues to consult every now and then with her progress post her brain aneurysm recovery. We received a call on a Friday afternoon in 2016 after she had fainted at work.Her colleagues rushed her to emergency and she was attended to quickly and efficiently. We need more Doctors and nurses like this. After reading through the comments I realised I never took the time to post the positive experience we had as a family. We are eternally grateful.

I had lunch (hamburger) at the canteen/restaurant at Sunninghill hospital (25/11/2019). Within 1.5 hours I had diarrhoea . Hospital cleanliness standards should be far higher than the average restaurant. I do not have a sensitive tummy. Poor show Sunninghill !!!!

This is a sick place, but the best place to be sick.

This hospital has no sense of urgency at all. If it wasn’t for the Drs who are good, we wouldn’t dare step foot there.We’ve experienced this slowness in casualty, geranium and daisy ward. You ring an emergency bell, it takes them average 10minutes to come to your bed, are they ambulances? That bell is there for a reason EMERGENCY 🚨.They treat and laugh at patients conditions in corridors 😡 my wife had to request for management to sort the issue and the nurses apologised.People in wards are there for a reason and need special attention, not sure why the hospital has unprofessional people and some of them can’t even use the drip machine. If you not happy being a nurse, ship out.Again, people of other colour are treated differently, don’t we pay the same? We’ve even noticed some nurses with no badges, I guess they know there’s something wrong they are doing.I’ve laid a complaint before to the hospital management, I guess it was one of those where they were forced to respond as i didn’t see any improvements.Almost forgot, also had one of the worst treatments when our almost two year old was admitted there. We ended up opting out because it wasn’t worth it.We’ve only experienced good service in the maternity ward, pharmacy and restaurant of course.90% of the patients we’ve shared a room with had tones of complaints. Sunninghill hospital you really need to pull up your sleeves.

Ive been to the day ward and also in High Care. The day ward isnt too bad but the food in High Care isnt the same quality as some other Netcare hospitals Ive been to such as the Clinton Clinic.The care I received was great though and the staff are very professional and friendly. The anaesthetists are pretty good and the surgeons are also professional. Its just unfortunate that when a surgeon makes a mistake that you and your medical aid have to pay for their mistakes, and that they dont have to pay for it themselves. I ended up in High Care because of complications that arose from a colonoscopy and was hemorrhaging as a result, and dont think its fair that I should have had to pay the cost for it.

Kindly ensure that your credit controller Akashni Sharma, receives some training in terms how deal with customers politely and professionally. Not all of us are trying to dodge payments! Some of us have genuine queries that wed appreciate a proper explanation for.

The place is nice but the staff is not as friendly and helpful enough, for instance the nurses would walk in a patient room without greeting

Brilliant service, courtesy and overall friendliness from every person I dealt with at ER today. Gives me hope 😊

Was there twice in the last year with my 1year old for Nevus removal with Prof Christifides. Cant thank you enough for the successful operation and the service which we received. Would recommend this hospital for children any day. Cean and very helpful staff and amazing Doctors.

It doesn’t give me an option to use my own vehicle

A well established medical facility with world renowned Surgeons

Quickly and efficiently the testing at the entrance

My wife was in for a back opp,must say you ppl set such a high standard and must complement the staff in the CCU ward and Daisy ward. Thanks to every staff the wife (Narrima Baderoen)were in contact with,she was looked after very well. Also thanks to Dr Bhoola and his staff.I use to drive from Vereeniging 3 times a day 4 1 week but was woth every km. once again thank you.

I was rushed into the emergency room in the early hours of the morning, my chest was in extreme pain and I was having difficulties breathing. The nurses couldn’t care less, I was lying on the floor struggling to breathe while they stood there and watched. I’m anemic so my blood pressure was also very low. Eventually we left and went to another hospital where they said if I hadn’t come in when I did my condition would have been worse.If you still want to live, NEVER GO TO NETCARE SUNNINGHILL!!

Most efficient staff. Caring and compassionate

We have received amazing service from the staff in High Care. What a huge change compared to our previous visit to this hospital.A BIG thanks to all the nurses especially Tlou😊

My gran recently spent some time there and the service was SHOCKING! Firstly her drip stand had dried blood on it. The first day she didn’t receive her food. The next day we found an open/used needle around her bed (that i disposed of myself) which was not hers. It was not cleaned around her bed for about 3 days... At a stage my gran thought her buzzer wasn’t working, as no one was assisting her to go to the bathroom, and she had messed all her pajamas in one day!?! Needless to say, when I pushed the button it was definitely working as the nurses very quickly jumped to assist knowing that I was there!THIS IS NO WAY TO TREAT AN OLD PATIENT RELYING ON YOU FOR ASSISTANCE!!Extremely disappointing and would not advice anyone to go here!

Excellent patient care and treatment. Very professional, helpful and attentive staff. Best hospital experience ever!

Not the place to find yourself if you need medical attention, without going into too much detail, I spent about 4 hours in casualty waiting to be attended to one afternoon. People are taken into small cubicles from a waiting area on an arbitrary manner. Two friends died here which may cloud my judgement but I have given my wife firm instructions to make sure I am never taken here in an emergency.

In all the years I’ve been going to this hospital, since 2003, I have always had great service. From admissions to maternity to emergency to radiology to ICU to Aloe, Daisy and Geranium wards.

When l arrived to check in for elective c section the reception area in maternity was packed, which l appreciated with time its a busy hospital. We eventually all got rooms after a while but overally my stay the food the staff they were all great. I also realised that as clients our expectations can be also extreme as we wait thank you for the good work personallt am grateful

Still the best with the best doctors. All my daughters specialist are here, and ive been admitted 3 times 👌 food is not bad at all.Keep yp the good works

Terrible private hospital, the boy was just collywobbles. After the medication he went to the toilet, then he is ok, but they still want him to do the X-ray, blood test and the second day they want him to go back and did another scan for R 1200, and the kid was not uncomfortable at all. He was running and playing. We don’t want to be difficult, but they treat you as you stupid. And the people in reception are unfriendly, specially the One work during the day. I spend R 5000 for a extremely small problem with such a bad service......never ever again to this hospital.

Sunninghill hospital is suppose to be Arate medical care centre. Unfortunately, the condition of that hospital is really disgusting.Staff really dont care about the patients. Management only walks around with a book writing concerns from patients, but does not follow up.Being a place of care, the bathrooms are barely clean.The public restrooms at the hospital does not work properlyOut patient department only have 2 doctors at a time. Being a busy out patient department, the poor doctors are run off the feet.Thats a very busy department.

My husband had a bad fall off a horse. Sunninghill Emergancy were super efficient. The doctor on duty controlled his bleeding and pain and called all the necessary specialists. He was admitted to Trauma ICU. The week her spent there he was incredibly well looked after. The only complaint being staff talking loudly when patients trying to sleep.His surgery was professionally and sympathetically handled along with all other tests.The hospital restaurant serves lovely meals for family and friends and made the long days a lot more pleasant.Cannot thank the staff enough for making a tough time as friendly as possible.

Most incompetent nurses I have ever come across. They write patient blood pressure measurements on tissues, you ask them for something and they just dissappear and never come back to help. The nurses yell at each other in the middle of the night, waking up all the patients trying to sleep. They dont make up the beds of patients that have been discharged, they dont even send in cleaners to wash or sweep the floors in the rooms or bathrooms. Pathetic amd disghusting.

Doctor suites are generally very good but I suppose you get what you pay for. Maternity ward is poorly managed with very rude staff. My wife had 2 nights there without food and nobody coming through to assist when she pressed the buzzer. I had to drive to the hospital at 2am to take food through and to request someone gets pain meds to my wife

Would rate as zero if i could. Service is terrible from admissions to ward to radiology. Left with no feedback or whats happening. Had to be admitted as emergency but had to wait until the admissions could see me...this took 1 hour. Is there only 1 person working? Then had to wait for icd10 code even though specialist asked for me to be here. Then no beds, and even though dr asked for isolation...bad attitude all round. Now here for ultrasound and waiting for over 1/2 hr for them to say they dont have my forms!!! And only when i complained...not living values as NOT 1 person stopped to ask me why i was here. Finally get a bed and beddings not changed and room not swept until very late next day. Even dietary requirements of diabetic is not understood. Really wish specialist was in Life fourways

I was taken to Sunninghill Hospital A&E on Thursday 17 September 2015 with severe headaches and nausea. I was the only patient in the A&E and while the medical staff that helped me were very kind the noise in that area was horrific! When you have severe headaches the last thing you want to listen to is staff laughing and singing as if they are at a year end function. I could hear one person sayingShhht constantly but it made absolutely no difference to the noise level. It was not a pleasant experience and I feel that hospital staff should take the patients into account when having a good old natter when the A&E is not busy.

28 Dec, when Jhb was deserted, I took my 74 yr husband to Emergency services at midnight- with bp at 200 and pulse at 30 - the doctor and nurse kept us informed with quiet, confident competence - before admitting him. The same friendly competent care was received in Cardio Care. The 2nd Excellent experience in 12 months. Thankyou so much!

What can I say ..after being out of the country for 18 years and working in the customer care industry globally it would be wrong if I dont give my feedback about this hospital ..in the year that I have been back I have been to many hospitals here and needless to say customer care was shockingly disappointing...from telephonically to personally some of the front line people dont even know what happens in the hospitals that they work in .....and really have a dont care attitude towards patients...now however everytime I been to sunninghill hospital its been an absolute pleasure from security staff to receptionist to radiology to doctors and nurses and not to mention the account staff...you guys all rock...you are so passionate about what u do and just watching u deal with patients around me in the many times I have been there in the past few months is highly commendable....and I must say its the best hospital and second is Groenkloof in Pretoria..thank u to these 2 hospitals that serve from heir heart and have the welfare of the patients first.....highly commend these 2 hospitals and the rest need to do some humanitarian training I think amongst other things....

April 6 2004 - heart surgery was performed on my Son who was 4 at the time.I reside in Durban and my son needed heart surgery and my husband happen tofind Dr Kingsley on the news on morning from Sunninghill Hospital.We managed to contact him with my sons problem and he said no problemhe would perform the operation.My son was operated on, on the 6th of April 2004From the time my son was admitted to his discharge we had nothing butexcellent service.I was allowed to stay in hospital with my son and i had access to the kitchen at any give time.food was also provided for 1 week.From the staff to the surgeons all were just awsome!i would like to thank you all for my sons speedy recovery and successful operation. You all are a god sent. Thank you and God bless all concerned.NT

Had a bypass there...painless experience

Terrible service!!! Not even public hospitals are this bad!!! You leave patients in the waiting room for longer than an hour after taking their short medical history. With no mention of where they are going!!! I can’t stress how terrible the service is!!

My husband was admitted to Sunninghill hospital on Tuesday 8th Dec with severe pains. He was diagnosed with kidney stones.We are do grateful to the staff for the excellent service. A special mention is made of the casualty doctors on duty who were brilliant.We are also greatly indebted to Dr Cornish who went the extra mile .We are on holiday in Gauteng and I couldnt asked for a better experience.

The hospital is very clean . And i recommend it to anyone who wants to make operation or something like that. I give it 4 stars because not all nurses are friendly

Hospitable indeed. Neat clean and I love the coffee shop.

I don’t like the doctors especially the neurologist doctor she want me to get blood

The most horrible hospital I have ever encountered. took my sick baby there and we waited forever to get help and till today they never got back to us on the lab test results. We just went elsewhere. One time I was there to try get the lab results and a pregnant lady who had collapsed walked into emergency and the staff just stood there. Some white man even had to say guys this lady needs help and they slowly pulled her into that small room where they check temperature and stuff. The lady was like 7 months pregnant you would think that would scare them. I still pray she is ok. The I also had an encounter with the pharmacy who had very rude pharmacists..Guys, this hospital shouldnt even be a private hospital im sure there are public hospitals better than this..Sies!!! discgusted

Absolutely nothing that they did right. I believe the doctors are great but the support staff is non existent, incapable, unsupportive and unfriendly. None of their values support working in a hospital

So not impressed with the hospital, my grandfather got discharge a day after his operation, next thing we know his operation is infected. When you ask the nurse questions she tells you she just got in she knows nothing , we should ask the doctor who is never around. Im really disappointed the is no sense of urgency let alone care.The sad part is we pay a lot of money for poor services, I wont recommend this hospital to anyone.

My Vascular surgeon whilst in High Care said I should wait for the The Pope to come to South Africa to heal me! Insulted and disgusted at the treatment at this facility. Disgusting. I signed an RHT and got out of there...

My brother was here for months after his motorcycle accident and this hospital is nothing short of amazing! My niece is regular here too with her heart condition and all staff all round are fantastic!!!

I was admitted and no doctor came to see me. I decided to discharge myself a day later. This is the worst service Ive ever experienced in a health facility. Worse than public hospitals.

Spoke to Nozipo at causality over the phone regarding my broken crutches on the 24th of November 2018. She was unhelpful and has no customer service. I asked to speak to the manager on duty. She made me hang on for a while then came back with I can’t help you. I asked again to speak to the manager, now I was told there is no manager in as it is the weekend. So I asked for the managers number who is on standby. I was told there is no such person and she cut the call. Seriously this is pathetic service from a Netcare Hospital. Will never use them again.

Emergency nurses spend most of their time chatting and laughing loudly - there are sick unhappy patients in emergency, how can staff act like theyre at a tea party??? No sense of urgency but do help once you get up and ask them for something

I went at night and it took 3 hours for someone to see me. They really need to get more staff on the overnights! Otherwise the staff was friendly..