Rain

Rain is just a bunch of thieves. Took money out of my account twice even though I never even got a service from them (cancelled upfront due to ID and proof of address - which were both fine) Been over a month waiting for my refunds. Cannot speak to billing department only support center. Every week its a different lie as to why they havent paid my money back. They took it out immediately but cannot even refund it within the 7 - 10 working days as their website states. If you look at all the complaints they are nothing but criminals.

Unfortunately, I cannot sing your praises. Since receiving my Rain 5G device Ive been struggling to activate it as a result of a malfunctioning sim card socket. Ive made several calls (probably 20) to the call centre to explain my dilemma, just to be told that it was escalated to the networks department who never gets back to me, in spite of promises that this would happen within 24 hours. This seems to be one of those faceless organisations where it is simply impossible to speak to someone higher up. Not a drop of RAIN has fallen here, rather a storm of pure anger. I dont know if anyone reads this. No RAIN is forecast here today . . .

It started out well, and lasted a year and a half until 12 October 2021, two days ago, when the 5G Device stopped working. After making more than 10 phonecalls, 5x Ticket numbers later, and empty promises of phoning me back the problem still isnt resolved and we and our business have no internet connection. Do yourself a favour, Stay away from Rain!!!

I’d say I’m disappointed by Rain. But disappointment is based on expectation. For the last few months I’ve been disappointed. Now, I’m simply done. With no feedback to clients, no explanation of why service is out, it’s like I’m sticking around for an abusive partner because sometimes they do the bare minimum promised.

Wow! What exceptional service. Sim delivered but two days of numerous emails and calls...am still waiting. It gets better. This morning I received an email confirming that xxx courier will be delivering the parcel from the 30th between 8am and 5pm. Today is the 25th.Great services guys!

I dont even know where to start, I am so saddened with the service from rain, I have been using it for a year and have 2 unlimited service with them, I have been debited 958 on the 2nd till them I dont have service it sometimes works and most of the time its off. When I call thought the tell me to send proof of payment which I did, and then they promise to call me back but dont, I have to call back most of the time, yesterday I was told to send my bank statement, I did so with my own data as I dont have connection for internet, I have spoken to 8 agents plus there managers which all have promised to call me back once billing has an update for them, I dont understand why must I be the one having to call all the time, why must I suffer for there network problems, it is a problem from there side not mine, I have lost 50k for work and have spent 2500 on data, I spoke to Amanda Karabo Hlushani, Sheweshwe Diphoko, Sabelo Mathonsi, Jabulile Congo, Ndumiso Nxumalo, Tshepo Mosae, Lethlohonolo Mahene, Lungile Selepe and all there team leaders but non of the have called back till now this time. I want to cancel with rain, I am done bagging and pleading with rain. They dont care for there customers, as long as they take money from people that is all they care about.

I ordered my sim card it was pain free stress free and quick and easy. I received it within 2 days. The sim was activated within a few minutes. The network coverage is great in my area we havent had an issues with it. It is fast and effective.Noxolo Sigonyela .....Germiston

I want really recommend Andile she was so good, and so patient took us step by step we very happy able to connect to new fone all in order thank you very much girly keep it up.

Its now a month using 5G Rain...2 Cellphones are connected but my Laptop and Android Smart TV wont connect. I seriously want to cancel it. Who do I call????????

A week without network, pushed from pillar to post. Horrible rude technician, disgusting service. You are frauds and you manifesto is a load of hogwash.

Its very pathetic that everytime i have an issue i must first go through so much trouble to be assisted. Your system took money out of my account and 15 days later i have not been helped! The manager is now dodging my calls. FNB says the refund was not done and yet your people claim they did. Don’t just choose to be efficient in one department cause when we trust your brand we also trust that when we have issues they will addressed accordingly and within a reasonable time. How can you expect someone to wait 14 working days for money YOU incorrectly debited thats not professional at all and i am very disappointed!

Rain is offering the worst service that I have ever seen in my entire life. They are failing to activate my 5G sim card that was shipped 4 days ago.

I’ve had nothing but issues with the Rain 5G service I signed up with, and paid R999 upfront. I then decided to just cancel this service online within the 7 days of using it, and have send emails requesting my refund on 31 January. To date I haven’t received any communication from anyone regarding it. It’s 13 February and I can’t even reach anyone by phone. This is the worst customer service I’ve ever experienced and the fact that they took my money immediately and now they’re gone MIA with collecting their device and refunding me my money. Please give back my money???

Rain cause me anxiety, helplessness, hopelessness, utter dispair because they wouldn’t/couldn’t give me quality support nor a channel to raise my disappointment. I also had to buy Vodacom data which I didn’t budget for so that I could work.

The connection was okay most days, when I moved to Soweto, the service was not available so I cancelled but my money was not refunded back to me. Please do better! Also, when will you expand to the township side?! Huge opportunity waiting for you

Im a really Happy Customer. Earlier this Rain had bad connection on my 5G network for about a week, but since then I have had very little service interruptions. I get consistent speeds on Up and Down traffic. We are also heavy data users and have had no throttling on the service. I found that a proper installation and a good understanding of the product helps my overall experience. I recently helped a family member by better positioning their Rain Router... and now they are as happy as can be... no more bad internet... Thank you RAIN for your efforts and great Product. Please look into bettering your Service Desk Support.From: a really happy customer.

Worst network ever changing to fibre soon.paid my rain but it is still off even after logging a query nothing has happened🖕🖕🖕🖕🖕

Rain network department consultant Siphiwe cut the call on me while I was talking because he could not solve my network issue. Called received from rain yesterday at 14h18. Bad experience

After 2 sim cards and numerous calls noone can tell me why i still dont have connection or have anyone that can help me with anything

I moved from the R499 package to a R299 package, that was a start of my nightmare. Till today, I just get debited for a service I am not receiving. Am now on a supposed R250 package, no connection. Guess what, when they call they keep on saying remove sim card from one phone to the next. We cant call them, there is no practical way of getting to describe the inconvenience, and no one cares at Rain. I tried the CEO on linked in, he just ignored my prodding till today. Poor customer service, none exists. Debits and knowing ua simcard is in a new phone is what they know, but cant activate it. Useless

Kak Service the activated a second sim Card without my Permission now they are sending me from Post to pillars regarding my refund. STay away from Rain Sim card. Its just KAK

Im not happy with the service from Rain since my internet was suspended on January till now Im told Im owing which isnt the truth.My account has now been debited R800 for 3 month. Been calling without any help.Now I paid R1480 to Rain but still they cant account for the 3 X R800 that they have been deducting and claiming that its not them.This is really pathetic guys you need to up your game here.My name is Tebogo D for interest sake.

I recently upgraded from 4G to 5G & 07 April my new sim card was delivered by some doggy courier called CDC without a branded car. The driver demanded to take a copy of my ID & proof of address with him which i refused ( how on earth am i suppose to trust a stranger with my personal details with identity fraud being the highest in SA ) After going back and forth with rain consultants my sim card was going to be delivered by a reputable company called RAM which i agreed (same company that delivered my 4G and the driver didnt ask for copies of my identity to take with him) . To my suprise i received another call from CDC on 09 April asking me when can they deliver my parcel? I explained to the consultant unless your driver stop asking me to give him copies of my personal information to take with him you can deliver the sim card CDC consultant agreed which my sim card was delivered yesterday. To mysuprise my 5G sim card was cancelled and i paid for it. I want to know WHY?

I am extremely disappoited at the service... Ordered my sim maid payment, but i cannot get past the facial regnition process. Called the helpline they escalated my matter, and a week later i am still waiting for some1 from the superiors to call or activate my sim. They claim they have sent me emails which i have never received... Spoke to 3 people so far maar im still waiting. Whats more disappointing is that i made an immediate payment but i have to wait days before i receive my service. The worst xem!!!

I have been having inactivated sim card for 2 weeks now and no one seems to care. Hance I paid upfront and with a Sim card that is not activated and its not fair. I applied for this Sim card August 31st and it was delivered on the 2nd and ever since then nothing happaned and on my my rain its stating that the sim is on a que for delivery whereas its already delivered to me by Ram couriers and I dnt know how you people do things and am now starting to loose my patience

Most probably the most unreliable, uncontactable & uncaring network currently (un) available in South Africa. There is no level of support & consistent connectivity is a rumour.

Very good, clean and efficient offices I only lowered the stars due to issues with actual rain connections and speeds. Also the cheaper packages have some restrictive policies, and they dont allow ports to be opened so using say a VPN or a none standard rdp port cant be done, which is not good for a home office server or similar.

No one cares about the client experience. That is clear. Whether you get what you paid for or not, the company does not care.Waited 4 days for my Sim to be active once active then the 5G has a problem and I am told to wait anther 24 hours. And any one you speak to does not care.

I BEEN WAITING FOR SERVICE NO ONE HAS CALL ME IT BEEN 3 WEEKS WITH NO HELP WHAT A TERREBLE SERVICE PROVIDER

I have made many a phone call to Rain, sent email upon email - and all I have is trouble...My debit order went off on the 1st March of this year. Two days later, and I have no internet.According to the people I spoke to at rain, it has to be my APN settings. Now, let me tell you - there is nothing wrong with my APN settings . When I took the sim out of the router, and put it in my phone - as they suggested, I dont have a connection at all... Ive tried all the suggestions, and I am still offline...Guys, wheres the technical support? I really need someone to help me out here. Its been almost 5 days now, that Im not getting anything from a service I pay for. This is not the way to conduct business.RegardsCarla van der Westhuizen

I really like rain its great to use but their customer service is not good ,its a mess really

Ive been trying for three weeks now to sort an issue. Called Rain customer service several times. They tell me the same story weekly. They admit they made a mistake and my money will be refunded. Yet to date, money not refunded and Rain internet service still down.

Service in terms of purchasing 5g and its performance were great.However after 6 days the service stopped. And there matters rest...NO 5g SERVICE NOW FOR 6 DAYS.Despite 4 calls and two tickets there is no resolution in sight - more tellingly I have tried to speak to a RAIN MANAGER and have been told they CANNOT PUT ME THROUGH TO A MANAGER OR GIVE ME A MANAGERS NAME!!!!! Really?While the Call Centre have been helpful, they clearly have their hands tied and no real way to get anything moving. The issue I have been told rests with Networks - well they have known about the problem for 4 days, sent one e-mail , received a response from me and have YET to contact me or or respond to my email.As of today the Call Centre are now trying to get feedback from Networks - I sympathise with them - especially as Networks are unresponsive to clients.The saga continues...

Useless, zero customer support, accurate at over billing, once you pay - network service is BAD.

The worst support for internet services. We have only been connected to Rain internet 5G for 2 weeks. The signal is weak to non existent on their top package. We have phoned the support office daily to try get assistance on optimising our internet signal. We have had no joy. All the options given to us do not work.

I ordered my sim card it was pain free stress free and quick and easy. I received it within 2 days. The sim was activated within a few minutes. The network coverage is great in my area we havent had an issues with it. It is fast and effective.Sharlin Moodley Pietermaritburg.

Rain Service is appalling and non existent, support office take days and weeks to any issues resolve issues

Keeps takung my money even after i cancelled the service. Pos purchase every month. Signed up for one month and been paying for 4months now.Be very carefull

Have been using Rain for 10+ months now. Heres a summary of my experience.Rain has great advertising (getting you to buy) and billing (debiting your card) departments.BUT have terrible customer service. Zero phone support. When you send them emails, they wont respond to you.Days, sometimes weeks go by still waiting for a response. THAT IS TERRIBLE FOR A SERVICE PROVIDER.

My name is Shane Roberts. I have a rain wifi package 4g R479 p/m.Your customer service is absolutely appalling. It consists of a bunch of liars promising the world to us your customer and us receiving absolutely squat for a service paid for.I have emailed Kindness this morning. I have advised her that if my rain wifi is not working by day end tomorrow she must accept my email as my termination letter and I will personally cancel my debit order with rain with immediate effect.My first week with rain was amazing. Signal was great. I bragged to others and had 3 of my friends join rain immediately. I live in a complex of apartments. 69 apartments intact. I am having wifi installed to the outside of each apartment. Then the tenants will subscribe to a reliable ISP for wifi. Rain was our first choice. Sadly we are seriously having second thoughts.

Dont even waste your time with Rain, I cancelled both contracts I had with them, you get speeds of less than 1Mb,. not even good enough for normal web browsing. Thats if it even has any connection at all. Customer support replies to 1 in every 20 tickets you submit and even then dont know what is going on. Then blame covid for congestion... its been 6 months Ive had that same line... we are upgrading story... still same sh!t 6 months later

I am honestly not happy with the services. Half the time I am offline because of signal. My location is a strong signal place but I am always offline and rain is not giving me justice. I am paying for unlimited and it is always limited.

Excellent place to work for

I dont know if this is such a good devise. Really battling to get a good signal no after hour service ...I have phoned numerous times for assistance

I have received my sim at 13:00 yesterday. But it has still not been activated after various emails and calls logged to the call centre . No tel no to contact to get my problem sorted and service up and running. Starting to wonder if I made the right choice to choose Rain. How do I get my query resolved and service up and running?

Ordered my router on Tuesday. It finally arrived on Friday. Plugged everything in but no Internet. Called Rain and they apologised because they forgot to activate the sim card and said it would take 24hrs to activate.... Well still nothing and this is after I told them I was writing exams today and needed it delivered latest Thursday.

Logged a contact request seeing as you cant call or email them. Took them a month to contact me. I emailed the consultant back immediately and then they went silent again. Customer service is non existent. Would highly recommend AVOIDING Rain.

5G router has been offline for 2 days now despite having paid and called multiple times and heard that a technician will fix the problem.Going to call once more today then I will be looking at other options.Regretfully I will not recommend this provider.

I don’t see the value of rain’s uncapped 4G. I can’t even use more than 1GB during peak hours... which seems to me that it’s in fact not uncapped. I’ve tried this in places with strong signal strength. I don’t even want to mention off peak performance, it’s just so poor that I can’t sync files on dropbox. This whole week it’s been terrible and this is only the second week since I signed up.But for sure they’re going to bill me come the first. But why rain? You can’t promise and fail to deliver. 😦A +1 is not even deserved honestly speaking because your Support didn’t even get back to me.

Rain has no idea of customer support. We have been with Rain for over a year, and have probably been without wifi more than half the time. Our modem shows we have signal, but our phones and computers says otherwise. They always connect us to a tower that is either faulty or in the wrong area. They always escalate our complaints, but they NEVER get resolved. If you can use another internet service provider, youll save yourself a whole lot of grief!

Such poor ratings, i was considering rain until i saw the ratings. the warning signs are there. i will rather pay a little extra for a better service

Cancelled my 5G and provided the details when asked. Never heard back from them again despite me asking continuously when theyre coming to pick it up. RAM randomly showed up the next day and now every ticket I open just gets closed without a response. Still shows active and that I will be charged for next month.

Stay away from this scam.I strongly don’t recommend Rain.Terrible service with a non existent customer care service.I’ve been offline for months now with no help.If your call centre is non functional then at the very least make sure your other platforms are efficient so we can reach you for the service we work so hard to pay for.I’ve been trying to cancel my sim however the only platform provided for contacting the company no longer allows one to submit after typing a query.It’s upsetting that my account is constantly debited for this poor service.I’d give zero stars if I could.This fraudulent service needs to stop.

I give Rain 1 star because there is no option to rate them ZERO. Worst company I dealt with ever. No support at all, no telephone number where to call, no one is responding to support tickets.Cannot cancel service. They save your details and keep billing you. Cant cancel as they dont have a phone line where to call them.dont make the same mistake as me. Don;t sign up for this service.

This is the worse company to make use of. The is no custumer service. I spoke to a manger named Claire. She promised to solve my rica problems and get my wifi working on 27 November. Today is the 2 of December and she have not phoned me back and my wifi is still not working. I even asked for a refund but even that is not happening. I WOULD NOT RECOMEND rain to anyone. Rain you are the worse comany.

Trying to contact rain seems impossible Shame,dialed the number on this page rang than call was ended. Sim is not reading on any of my 4g Android devices. So annoyed.

Waited several days for a Sim swap. They say the card is activated but no connection still on my side. I have The 4g R479 package, this is ridiculous. Going to cancel.

Hi. I am having my worst internet connection experience with rain since the day i joined. They promise 5g network, which never works. They sent a technician to replace and reposition the router and my connection is worse then before. Id never recommend rain to anyone unless you have money you want to donate to rain.

Rain look after your customers fairly not after their money because if you gonna be like this ☝ they Will live you, I have read the reviews not even single customer truly recommend you thats a huge concern because no one can stand such things while paying out huge amounts of money while your services sucks I edge you that practice what you preach before its too late or hire new qualified employees ones knows the job!!! Careful

Not impressed; I was just delivered my package and then realised that I ordered the wrong package. I ordered the 5G instead of the 4G. I just want to tell them that I wont open the package as I need either to talk to them or an email address where I can explain the problem. They have no general e-mail address or at least a tag on the support window saying other. Their phones simply dont answer because of Covid19. It looks as if this company is run by one person which Im sure is not. The sooner they contact me the better. They need to jack-up their support operation and fast

Would cancel right now if i could get hold of them. Worked fine for a while now under 1mbs and suppose to be 5g?? Cant wait to cancel. Utter waste of money. Dont even bother supporting them

Rain Service is very poor they dont reply to queries, after they your acc debit the sim card has the problem and the customer service does not work

Can anyone get hold you rain via phone call cause i can;t also i believe it was once off if you dont pay that month you dont have data but it seems its more like a debit order? im having somewhat problems with my rain i need help..i cant stay on hold forver

They dont answer their phones or email. You sit on hold for ages...and no one has gotten back to me with my online request. Its a shame, my company was looking for alternative solutions. If sales cant do their job then I doubt support will. I will not be recommending your company to anyone ever.

Was told we were in a 5G zone. Struggled to receive signal. Technicians came out & confirmed that we are outside of 5G zone. Ordered & paid for the 4G on 20th Jan & are still waiting after promises of “max” 2 day delivery? 😡

You guys debited my account but the internet has been disconnected all month.. I have sent multiple queries but have not received a single response and the contact number provided does not go through. I am very disappointed as this has been affecting my school work severely. All in all, I would definitely not recommend this to anyone

No one can contact this people; cant call them; cant e-mail them nothing. Maybe at their office. This is really bad.Cant reset my password, it gives me an error when I try to reset it.

My rain sim is extremely good .I am happy and connected at all times.Thank you Rain

9 days of nothing speeds hit 1mbps for 2 minutes then 25kbps, when you phone the customer service agent has no cooking clue how to help although the common wording out of each and every agent I have spoken to are as follows I will escalate the problem and get a Technician to contact you guess what still no phone call. After 49 emails only 3 replies from yaseen and still no help nor the problem fixed. After complaining on Hellopeter yeoline advised someone will be in contact with you shortly sorry for the inconvenience...... 4 DAYS LATER AND STILL ABSOLUTELY NOTHING!!!!!!! ABSOLUTELY appalling service from the front lines all the way to the ceo... Quick to take the upfront fee but dont deliver....

Sorry guys, This need to go public. Emailed you guys no reply trying to phone no answer(24/7 open google stated), and yet my problem hasnt been resolved since my first email. Its been a month with struggles, No honest answer, Ive done the thing Ive been given to do a lot of times before you told me what do to and yet no solution, Im done with rain. I wont advising it to someone. If you are not living close to a tower or even outside of town dont try Rain rather get someone else

I just got my sim card 7 days ago, I havent been able to use the Wi-Fi and no contact person to speak to... talk about a customer experience, they must consult me I can help them with their customer service free of charge...nxa, I even want to cancel them.

May you please erect Rain tower in Schweizer Reneke, NW. We have no coverage

Having worked in customer services call centers, both in South Africa as well as London, UK, I am experienced enough in the field to say that Rain as a company, have not got the foggiest idea of what customer service or service delivery is!!!The signal is just as shocking as the customer service!I have been trying for months to reach this company to no avail. I have logged calls and get the same nonsense replies, clearly copied from a script or something.What does it take to get service from your company!!!

The most embarrassing internet provider. The internet is constantly offline, but when it comes, the speed is 0.2Mb, instead of promised 10Mb line. Their support does not exist, no one bothers to reply to the emails. 1 star is too much for them, it should be zero rated.

I wish I could give zero rating. These people do not respond to emails and they dont have a telephone number to call. Paid my account and having trouble with the RICA on my phone. This is simply pathetic

Hi there,Since I receive my order on 22 June evening, i paid the next day morning meaning on 23 and follow the complete Erica process but no network till now it just said Emergency call only. So i write to you people and you said an agent will respond to my query between 24-48 hours but now we are over 72 hours nothing happen, your phone contact doesnt going through this is unfair what kind client services it is? Please i need a solution !!!Here attach your answer to my queries because twice you answered me like this :rain-logoWeve received your request.Hi Isambala7, thanks for getting in touch.A rain agent will respond to your query within 24-48 hours. Your reference number is 1838679.Thanks for your patience,I am really disappointed.Shake I.

I am terribly disappointed in the Rain coverage .3 weeks now and we have no coverage everyday the same thing .We work from home and is paying for a service that we not getting. Ennerdale is the poorest covered area I say we cannot go on like this .Now you going to bill me for a month and I only had coverage for a week this is unacceptable really I cannot continue with this network .

Ordered the unit and delivered next day and funds taken off credit card quickly. After had to wait for two weeks for activation and still waiting

I am on month 2 of being a rain subscriber. The trial period was great, no down time, no internet disconnections. As soon as the trial period was done and I made a commitment to the supplier, the worst started to happen. The network is down every 5 minutes. It is unimaginably unproductive. Cant have a video meeting as the coverage is so terrible. Cant get through a 30 mins show without having to reboot. It is truly frustrating.

DO NOT USE RAIN!!!Since day of inception we have had constant problems with internet just dropping whilst working. Have moved the router to several different places in the appartment, now we just dont get internet. They are RIDICOULOUSLY slow with replies and even amazingly USELESS with support.😡😡😡🤬🤬🤬

Great usage but customer service is abit slow with after sales

What an absolute nightmare, they confirmed I had 5G coverage, I waited 7 weeks to get connected only to find there is no coverage in my area. I waited for weeks for a refund and now they keep debiting my credit card for what I have absolutely no idea? Do you think you can get anyone to respond by email? I have spent literally hours on the phone (number 50 in the queue) then you get cut off when you are number 1 in the queue.

I wish I could give a lower rating. The saying cheap is never the best. Rain wears this shoe!! DONOT GET RAIN. Customer sales support is useless. They cannot take calls because of covid 19🤔. Why? Is covid now going through the phone? 😳. They are a bunch of lazy idiots. They want easy money.

Terrible connection with their 5G, disconnects 10-15 times a day. Support is absolutely non existent. they might answer 1 in 15 support tickets you send.DO NOT WASTE YOUR MONEY...I actually just disconnected while trying to post this :)

This company has ABSOLUTELY ZERO SERVICE, both customer and internet. The company has lost me more than $2000, not even ZAR, in 4 months. Please contact me if you are reading this review with the same problem. So we can bring an end to this company!

I paid for the service 2nd July 2020.hot delivered the 6th.no activation still and I have lodged millions of complaints and requests.still no help.bad aervice

Since January, I reported the problem of not having any me work. I was told they will fix it. Till today, their network says poor network,or connected without network...But at the end of every month I have to pay the network which I dont even use or have

This is the worst possible place to go for any service, please dont waste your time and money with this useless company. Their support is non existent, they lie and their website is so frustrating. You cant cant r your banking details from the site so they debit your account without your authorization. The worst worst internet providers i have ever come across.

Absolutely pathetic service! Can never get hold of them. Ordered the Rain 5G because they said I would have coverage. Got the Rain 5G router delivered on Saturday and it hasnt worked since then.Its shocking how you have no after sales support for issues like this. How do you even run a business with such poor customer service???

My simcard was delivered yesterday, paid now its been 12 hours since i submitted rica documents and nothing is happening, no switchboard number, support not woking, so first impression is a mess already mxm.

No respons services is bad my upload speed is always 2 meg

I signed up to try for the week and cancelled because the speeds are shocking. I have been waiting for my refund since the beginning of January 2021. Your agents dont call and no one helps in your social pages. NOW... I am going to embarrass you with what I have had to deal with.

Service is terrible, sent countless emails...contacted the support desk no response in weeks. Was over debited and connection is hideous-thought they were the best but Im disappointed. Wont recommend them to anyone really, this aint fair!

Hi I have expecting you to do a debit as you did last month but you did not and now you disconnected me.Can you reconnect me please and do as you did last month debit order from my account.Thanks

RainI am absolutely horrified at your lack of support after logging a query at 5:06 pmI called your help-desk number only for the recording to say that the help-desk is closed due to Covid social distancing . 3 hours gone and no response.Are you guys for real !!!!! Are you saying that the service is so lacking that your agents cannot log in to a CRM system and work from home using your 4G/5G network.I have worked in telecoms for 20 years and this is the first time there is not even a standby support. I have even offered my services as a senior customer service analyst to improve their services....lol...no response on that....the only reason I even ticked that one star is due to not being able to post this review

As an IT Manager Im looking to move my ISP from MWEB to RAIN because of the 24/7 uncapped 4G packet for R479, but reading through all these reviews, Im starting to think it will be a bad idea to move from a good working connection to a problematic company/connection. will i be wasting my time and money? will this be the right move? what guarantee do i have that they will give me 24/7 connection without down time? what can i do if RAIN dont keep to their word as ISP and let me down? Will i be refunded if Im not happy with the service? Will their connection be sufficient to stream Netflix while playing online games, watching YouTube and Skype/MS Teams meetings all at the same time? i would like to test their connection for a month or two before i make the decision to move over from my ISP. Im not going to pay for something that does not work, there is 4G and 5G signal at my house according to RAINs map. Patrice Motsepe, Paul Harris and Michael Jordaan you will have to read through these reviews and improve on your company.

I know terrible service when I see it. I will be disconnecting all my clients (45 +) and moving to services that actually work. Really useless company with the worst service imaginable. Over a year of terrible service, intermittent connections and NO support. I am tired! If I could rate lower, I would.

I had no problem with the network the only problem began when I cancelled my contract. I received the confirmation of the cancellation but the following month rain stole my money

I have not have any internet from RAIN upgraded to 5G.For 4 days problems cannot contact RAIN at all.

If i could give 0 stars I would. The customer service from Rain is non-existent. All they tell you when you try and reach them is how many problems they have and still no one responds. Dont waste your money on this poor service. Ill be cancelling my order as soon as possible!!! :(