I was disappointed in their service Im definitely not happy about them.

I cannot reiterate this enough. DO NOT bother, neither should you waste your time seeking for a service from Innovation Group, there is nothing innovative about this company. I will never recommend them to anyone, neither will I ever make use of their services. Their turnaround time is terrible as they drag things out only to give you the bare minimum when it comes to paying out.

It was my first time claiming from them, I had challenges with my manufacturer, because they were not communicating with innovation group team, but after calling them myself everything went smoothly and Im saying thank you very much, I ended up paying nothing.

Best experience ever they are really good with their work

Big up to the insurance company...very helpful

Canceled my policy due to stopping of the sale from the dealer due to just to many underlying problems with the vehicle.Sent in all the paperwork numerous times.Not getting any response from the company.Very quick to take your money but after that no service what so ever!!!

These guys cannot even offer a basic service, what ombudsman would assist to bring this scam to book. I was made to hold on the line for 30min approximately without being assisted. These guys are hungry to take peoples money without service, and theyre still allowed to operate like that, SHAME ON YOU.

I took out an extended service plan with these guys in 2019 and I was told that the policy will elapse if the term elapses or I’ve taken the car for a 100km service. I’ve taken the car for a 100km service and when I ask why isn’t the policy cancelled I’m being told I have to continue paying. For what? These guys are a scam, now I must pay for nothing. Nonsense man!. I’ve requested my policy to be sent to me, but it I since haven’t received the email. Please advise on where to send you an email?

I enquired about a warranty of a vehicle that I had purchased. I was told that I will recieve a call from another department who will assist me. 3 weeks later, no call. Imagine how they would handle telephonic queries or claims.

What a joke. Why are you in business? Empty promises and zero delivery. DO NOT TAKE ANY OF THEIR PRODUCTS. Your agents lack knowledge and basic communication skills. You sell policies but have no intention of fulfilling your duty to your insured clients. Please dont give me your canned response of Were sorry you feel that way either. Not interested.

I have motor vehicle warranty with Innovation and I have never experienced any challenges when it comes to claiming.

Thanks for being so innovative

We serviced one of your clients vehicles that has a warranty with you. It is more then a month later and I havent received any feed back I have mailed them and I cant get hold of them telephonically they only have a email. It really is the most pathetic service I have ever come across.

Its not very often that I come across great service delivery from sales agent (telesales) or agents who are really dedicated to doing their work and they love me what they do. So they always go out of their way to make sure that they execute their job to the best of their ability this is how I can sum up my experience with Daya Coetzee, If professionalism and meticulous customer care is what you are looking for then you wont go wrong with him.I really appreciated his patience. Please maintain this service because it will always be appreciated.

Its is dissapointing and unacceptable that the Inoovation Group in SA has as yet, not contacted us regarding the extention of my wife`s service plan no.. QM/SO/00705/023613

They made me take a 2years service plan at a cost of R600pm, meaning the total cost is over R10k. They only approved oil change instead of major service on my 1st and only claim since I took the plan in 2019 November. I was told my car didnt go for service last year but I explained to them that I was working from home and also I happened to have issues with my car and couldnt send the car for service by then. Only recently my car reached the 180 000 kilos hence I sent the car for service. My service plan is expiring this year and they would have only paid less than R2k out of the R10k that Ive contributed, what a rip off. Now my car is stuck because the spark plugs werent replaced on the 180 000 service interval, I am now left with a problem of fixing my own car as if it didnt go for service at VW in the last 2 weeks. They declined a mere R2.5k extra cost for spark plugs change and air filter stating my car didnt go for service last year. I really dont recommend anyone to take this service plan. Its just a total scam, customers dont deserve this type of service from companies that think they can bully us as they wish. My next stop is the OMBUDSMAN and hoping justice will be served.

This company will find any excuse not to pay. They are truly terrible and should be avoided. Their extended warranty is a joke.

I have received the worst service known in the world from this company. No one is willing to assist. I suggest that you rather close your doors.

My initial experience with Innovation Group wasnt a good one (my first claim was during L4 lockdown). But thanks to the team, especially Portia Dooka whose helped me a lot especially during this trial times.I must admit that once the process is explained, claiming with Innovation becomes easier & their TAT is impressive. I would gladly extend my policy with this company. Thanks Portia & the claims department for providing excellent service.

I have received countless calls on the same day, for vehicles that i have never owned. I have tried asking them to remove me from their list, but to no avail. very unprofessional on their side as well.

Great service!

👌

This is a total scam, these guys have been taking money together with my car installment for the past 8 months and last month when i sent them an email regarding a service they never replied to my email and when i called them they kept redirecting my calls to different departments for about an hour and they still didnt assist.

STATY AWAY FROM THESE THIEVES! DONT SAY I DIDNT WARN YOU...

Really really not good. Get transferred from agent to agent, explain the whole story and get please hold while being transferred to yet another agent. No response to emails, no response to call me back requests.

They dont respond to emails on time if its about claims. You can phone and hold while listening to hold-music. Then you will be moved from pillar to post. 3 weeks later and Im still to get my claim finalised.

Shut them down they skelm. They infiltrated insurance companies to get their end goal. A friend of mine and myself experienced a bad encounter. Shut this business down. Who does one contact regarding thieves like this?

It just shows the lack of professionalism, as I receive a clearly copy paste response and do not think to change the name whom they are addressing. Your response says Good afternoon Leon, who is Leon?When I purchased my car last year I took out mechanical insurance through Guardrisk (Motornmend Warranty), yet when phoning in no one can find my policy. Guardrisk advises that Innovation is the administrator, yet they have no idea who I am nor can they find my details on there system. So back to Guardrisk and and they cannot pick it up at all!! this is very disturbing, unprofessional and very poor service.I would recommend, staying clear of Guardrisk, Innovation or any Motormend products.

I would like to give gratitude too one of your employees Thami, i have being struggling with my warranty claim for over three weeks, being taken from one call to the next and finally managed to communicate with the gentleman who`s service is beyond the expectice. He sticked to his time frame as promised and always did courtesy calls to keep me updated at all times.

I would like to know if i have double service plan on my name and same car one id number can your system pick it up?i took a policy unaware that its the same company and your system never picked up

I have been trying to claim for dent and scratches from this company without any success. When you call you are put through different people at the end theres no answer and your call is ended your call is ended. My policy is going to expire soon without getting any assistance.

They covered all my car service needs successfully as soon as the service plan expired, to date with no hassles. Did a claim again today via the dealership & it was effortless.

You get transferred from dept. to dept. and eventually you end up getting transferred back to the same dept. Useless operators, clearly they dont know their jobs

Great place, great prople

Excellent service

Utterly disgusting and appalled by the poor service, over a year they have not sent my policy papers, for 2 moths i have been emailing and calling just to get a copy been speaking to Noma and Princess, still no luck!If by this coming week still no policy I will personally come to your offices.Look at the amount of negative comments seems all your clients has the same issues.This is is not acceptable, yet my money is good enough.

Worst service ever, waiting two hours just for you guys to send an authorization email after claim has been approved

I am utterly appalled by the level of poor service that this company has to offer and I find it completely disconcerting that they think its okay & lawful to withhold my policy documents for over a year. I even went as far as getting another mechanical breakdown warranty with a different company as to protect myself. If b@llsh*t was a company!

Good day..Ive taken a service plan 4 months ago. I called in to the claims dept to find out if I can take my car in for a service. They gave me a thumbs up. I made an appointment with Ford Hatfield to do the service. They called to say my service plan starts at 140 000 on the clock. My car is currently on 89000km. The salesman who sold me this policy was very clear on what I needed. Please help..whats the way forward

The worst company and service provider, if I could give negative stars I would. My car has been in the service center for two days they await innovation to track a policy which was bought at the dealership with the vehicle in February 2019, over the past two days I’ve called 10 times and not received a response to what the issue is. This is unacceptable and I taking this matter through to the Ombudsman

Good day, I brought car for service and was dealer told the policy has expired, I called and told that it’s active. This is not the first time such experience and don’t know why I’m still with them.

I would not recommend this warranty to anyone: After having finally creating enough of an uproar for them to get back to me (one week for a reply), I received the most disgusting email informing me that my policy cannot be cancelled as it has passed the 60000km threshold. Mind you, under Section C:Terms and Conditions it states i am allowed to cancel at anytime.

They literally refused to pay for my serviced that got paid for by my financier.So basically they got away with my 7.5kWhen I askef to speak to the manager they all stalled. I spent 3 hours of my airtime trying to resolve this matter.

I been waiting for my car for about 4 weeks now its like they send their assessors to take their time to investigate how not to pay out a claim. Dont be quick to make us take out policies if its a mission to pay out a claim. Do not take out policy with them u will wait until they have time for u. They know 1 out of 10 people will fully understand the terms and conditions when accepting the policy because they make it sound so simple over the phone like its hassle free. Ive been a client for almost 4 years with them and this is service u get when you need them.

Not resposive

I am so disappointed with this company, I have a warranty plan with them, they rejected my claim stating that they dont cover leaking of oil in the gear box, I got stuck on the 21 Dec on my way home, the gear stopped working and there was a sound coming out, I then took the car to Sabre motors n they logged the claim which was rejected, now they say I am the one to be blamed for oil leakage, how because my car was driving well till the 21 Dec, now am told they cannot pay the claim due to that I have been paying the insurance every month, the assessors says that I have been driving the car without oil and also been driving with the sound, my car gets serviced every year, the car did not have a problem until now, so I do not understand why claim rejected while no one advised me about leakage not been cover and how can I neglect my car as per the assessors report, I will be taking this matter to SPEAK OUT, Consumer rights and Ombudsman. I have been with Innovation for 5 years and I have service plan also which I think I will be moving since am getting this pour service. No disclosure on your warranty plans only when policies gets rejected then we get to know whats covered and whats not,, you playing with customer and its nice to deduct money every month

I wish there was an option to not even give a star. Absolutely pathetic and completely hopeless company.

They didnt help me with what I was looking for

I actually wish I could give absolutely NO star!!The WORST SERVICE EVER from Godfrey​ Nale.I would not recomend them at all you are way better off on your own.Please do not use them!! You will regret it definitelyDo not waist your hard earned money on these thieves!!

Word client service ever as they keep me waiting on the phone for 2 hours

II sold my car and requested to cancel my policies in March 2020 and still no refund.I called a lot of time and sent email but not any progress.I bought policies from SMG tygervally, and ----- was a contact person with me but he do noting not responding to email.I send him cancellation form and proof of payment of my car loan in march but until June he did cancel my policies.I am very disappointed with him and the innovation manner with client.If I could give zero star.

Great staff and work environment. Canteen staff very friendly, makes it easier to purchase even more meals.

HiAs per TAF 1002328, I requested that both my policies be cancelled in February 2020 however I see debit orders are still going through for my service plan....despite me requesting for it to be cancelled.Please correct and refund me.

HI took my car for a service at southern Toyota i dont understand why innovation is so quick to go to bank account to debt but when you need a service from them they dont fulfil. My account has been debted from last year for service nobody botherd to tell me that the account or service plan has expired and as of today its still debted so care to tell me when you going to refund me all my monies as i was told only last week that my service plan has expired.

Hi, I took an extended warranty plan in 2018 and I am still paying this policy but I have never received any policy documents and I dont know what Im paying for. I had to call my bank to find out who my service provider is. Can I please have my contract?

Extremely poor service received, promised to phone back never even bother to phone within 2 weeks and cant keep their promises. Absolutely no transparency when warranty policy is sold to the customer. Will never recommend this warranty to anyone.

If Zero star was a an option i would give it! This is thee most disgusting unprofessional company ever! Customer must stay far way from these scammers!!!

I was two months into a policy when I cancelled the policy and was told an X amount will be paid back to me. 50 Calls later and its still not sorted out. Promise to phone you back but never do.Your sorry response dont fool anyone . And stop getting your employees to try and get your ratings up. You are a scam!!

They really came through for me in my time of need. I have an extended car warranty with them, everything sorted out in 1 day.

Very unhelpful bunch on crooks

I have now tired over almost 2 weeks to get them to help me become a client. Get that? I want a mechanical breakdown plan and i have to get them to want me as a client. They dont call back. They dont reply to my emails. They dont care. Its just fun and games if i look at their office photos. This is incredible. And shocking. No professionalism. No respect for clients. No service delivery. It honestly blows my mind. How can you run a company like this? Also doesnt help to complain. They just say yes. Thak you. And ignore you. No accountability.

A bunch of unprofessional staff. They are trained to be dishonest and lie to clients . I called more than 7 times wanting to follow up on a claim and they kept on throwing from one person to another with different silly stories. How is it that they are on time with debit orders but none with service delivery? This is really disgusting, people must never ever come close this unprofessional company.

To #Innovationgroupsouthafrica. Your customer service is absolutely horrid. If I pay R9000 for a service plan, I would expect that the services rendered on my car is well worth the R9000. I would have thought after you told my service advisor at #barloworldfordalberton that my service plan has reached the end of the contract that you would have made sure that a critical service (cambelt service) would have been done when it was supposed to have been done. Instead you make it out to be someone elses (#barloworldfordalberton) fault. If I pay R9000 for a service and the total service I get from you is R6000 something would not have been done. Its common sense. After I asked the customer care agent #Bradley from #Innovationgroupsouthafrica that had I not noticed this, would the service have been done. I get the response probably not sir. Why am I paying for a service and not receiving the full value? I am the customer. I should not be asking these questions. Who is going to pay for my time and effort in this regard? Your service is absolutely disgusting. How many other people have you defrauded like this?

This group is absolutely useless. I had my extended warranty canceled within 5 days as prescribed and this was at the start of March 2019. We are now almost at the end of April and still I am being charged for a service I do not have and do not want. I have been asking to sort this out but to no avail. An Absolute useless lot and will not recommend anyone to engage with them for any service. I need this to be sorted out today and need to be refunded asap

I have been trying to claim from my extended warranty from you(Innovation Group Randburg) but all i get is bad service, they transferring me from one desk to another without any assistant. I have been paying you guys for over 2 years now and its my first time claiming but this is the rubbish i get. You just useless, will never recommend you anywhere, clearly all of you doesnt know what you doing there

I would not recommend this company to anyone i care about. Their main business is rejecting claims. I claimed for my gearbox,asked them to come and assess it,they said my mechanic must strip it first then they will come,later he was told to to send pictures of the stripped gearbox and the claim was rejected based on the pictures,they claimed there was an oil leak. how do you conclude oil leak on a picture. they do not care only good at collecting monthly premiums. see rejection letter below. kindly cancel my policy if you take next premium will reverse it.I had to fix the car for R21000 .God be with you!!!

The most pathetic company to deal with. (INCOMPETANT) Been phoning them since last week, spoke to 4 people since then asking for copies of my policies. All promises but no delivery to date. Next step is Hello Peter and the Group CEO.

Their consultants are professional and my query was resolved in no time

Poor poor service. Still waiting for an update regarding my cancellation.

If there was a rating below 1, they would surely be deserving of it. I have had the worst experience with this company whilst handling my dads policy. They are the biggest crooks. They always look for the smallest loopholes to try and prey on the customers. My dad is elderly and in the conversation they had with him when they were trying to confuse him by stipulating 2 different dates for the end term. They first mentioned December 2017 and my dad agreed on that and then towards the end of the conversation they throw it in there that the contract will be 42 months. No elderly person would sit during the call and calculate that 42 months goes beyond December 2017 they initially told him. So dont waste your money by joining these crooks. You will only be bringing problems to yourself.

Worst experience and would not recommend them to anyone. Tried cancelling my policy since 23 January and up to today nothing happened. I had to call back numerous times to get someone to start assisting me.

I have been trying to get information on their Maintenance car plan, I have been informed every time I call that someone will call me back and no one does. I even mention my frustration with the agent i spoke to earlier today 05/04/2016 and he made a solid promise. Still waiting.

Absolute scam artists.Dont do anything they say they will . Worst purchase I made!

So frustrating to have to contact this company. Sure the make a lot of money because most people give up and they get the money. Strange how only the 2 good reviews get a reply from the company. They probably work there?

Great service from your Durban tv & appliance repair centre team.They have arrived on time and repaired my item. Very glad to see they carried parts with them and done it same time.Thank you guys.

INNOVATION GROUP. I got charged R 270 for a x42 months for a car service plan. The TOTAL amount that I will have repaid would be R11300. I did 2 services on my Nissan micra each costing around R1500 on average. Now these CROOKS are busy debiting my account for services I will no longer be performing. They kept using this JARGON when they explained the policy to me and expect me to keep paying. They want R8300 profit. I mean how do they sleep at night.????

I took my car for a second service. Im very happy with the experience

Had a policy with this company & In my opinion, after experience...This is one of the poorest service providers Ive experienced, appalling service with really bad staff attitude. I cant think of another company that seemed to care less about what I was saying.* Advisors wont give you their last name so what they say cannot be recorded against them and if youre persistent they will keep beating around the bush & in some cases put the phone down mid conversation.* Their administration was such a disappointment.* Its so blatant & simple how they do not seem interested in assisting you.If you are looking for a company that gives you honourable service, I do not recommend this service provider. (Not even 1 star...)

Unable to log a claim, get put on hold for 20 minutes at a time for the claims department. Told by the agent that claims can only be submitted by telephone, then put on hold for ages. Its a great way to avoid processing a claim. Disgusting!

Got retrenched after relocating from Cape Town to Johannesburg, packed up my life here in Cape Town only to be left in debt now that I cant pay for all the furniture I bought for my apartment in Randburg.

Innovation just scammers i dont know why mfc is reffering us to them i took a cover thinking it mfc only to find that it innovation today i sent my car for service and i was told my cover has expired but i was told im covered up 80 000. Km Now they telling me i should have called before it expires and extend date until i reach 80 000km useless

Worst company to insure anything with!!! How Toyota can use them to Insure and Administrate their Service Plans in a Joke!!!

Great work environment

Really bad service. You log a case with them for a mistake THEY did and you have to follow up constantly with absolutely no updates from their side for an entire month.

The worst service that anyone can get, will not recommend to anyone. You pay them for a service and they cant even provide the service thats required.

Great professional environment and vibrant staff members

Complaints have no answers / even confusing answers just their word against the fact you put on them and at the end they have to win nothing will change whether you come with whatever document or proof.

I have my warranty with you. Ive had this policy for over two years. My car is serviced at the dealership at all intervals nothing is missed. I am abiding by your policy rules. I try to call or email and not a single attrmpa was I successfull. Half of the dealers dont sccepa this warranty due to nine payment. Why is that? I require urgent assistance and want to know sbabo my policy dates.

They have activated 2 different debit order for the same service and same car

My name is Elina filand.i am very much unhappy with the service of this company. I have been asking for the policy document for sometime, it has never been send to me yet.But now when I need to make a claim I am told a different story from what was explained to me telephonicaly, if what Im hearing today is what was explained to me when I was recruited I dont think I should have taken the policyThis is totally unacceptable. I need a fair treatment on this matter. I am also amazed when I spoke to mpho when she said she couldnt pick up my policy number on her system. Does it take the whole year for someone to get a policy document from your company where as every month money is debit.

Great View of Randburg and Sandton here ! Was there for an Interview at Sun International.

Very friendly and informative staff.. Feeling very welcome from day one.

Great company to work for, they have thoughtful benefits

Ive had the WORST experience with these people. For you to be able to talk to somebody you need to stay on the phone for about 15 mins, and thats after trying to get through for bout 10 mins, and when you finally get to talk to someone they know nothing about helping their clients!!!!! BAD SERVICE!!

Pathetic service, AVOID! Only positive comments here are by employees.

Stuck up people

Pathetic...Lungile Majola typical liar, kgomotso tlamama helpful but she fumbles, useless manager not taking calls from customers Curtis Witbooi....no sense of urgency whatsoever....I will not recommend you to anyone.....bad experience I am glad I dont have to deal with you anymore...literally spent 2h30mins for a query.....stinking service, u dont deserve a star

Excellent service delivery , I got my printer on time

No answer. I have sent numerous emails using both email address and no one is willing to respond. I only received a missed call once. I also informed them I go for lunch at 12:30. No call. Let me tell you I have been struggling to get a claim of R8500 and they came back saying I am only covered for R2300. I have been waiting for this R2300 since December 2017 or November 2017. SA must stop supporting this scam company

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