I purchase beds for clients and always deal with Faith at Fourways. The service is always excellent.
Lizzie has an amazingly natural way with customers. Each bed we were shown was presented in a knowledgeable and professional manner within the price-range we were looking at. Every question we had was succinctly answered. It is a joy to be able to go into a store and have this type of salesperson to enhance your shopping experience in such a positive way. Even though we did not buy through Bed King, I would highly recommend you seek out Lizzie if you do decide to shop there for a bed. 5 stars all round!
Lizzie was amazing! She was so helpful! She wasn’t forcing us to buy something we couldn’t afford or didn’t like, like other shops we’ve been to. She was just the sweetest person and definitely knows everything about all the beds they have! She explained everything about the bed we bought and it’s pros and cons, as well as bed covers and pillows. She also notified us of delivery delays etc which I was happy to deal with as most companies will just leave you in the dark. She is truly a superstar and would recommend Bed King Fourways to anyone!
It has been some time since i experienced customer service like this. From the minute we walked through the door we were welcomed with a friendly smile and offered great advice. Post the sale Faith called to see if we were happy with our purchase. Honestly such a pleasure dealing with her. Thank you Faith ! If you need a bed definitely give Bed King a call.
After windowshopping at 2 different shops in fourways we got to bedIsKing and were warmly welcomed and then served by Lizzy. She was so professional and thorough in showing us different types of beds and even demontrating how certain beds are designed. She followed up on our purchase to ensure that the bed is delivered sooner than we expected....it was a lovely experience and she was gracious and patient, in explaining everything.Jeff&Ziphe
Got three very good beds at Fourways Bed King, thanks to excellent customer care from one sales lady, Faith. We were not too sure of what we wanted and it had taken us long visiting one bed shop after another. Faith was patient with our indecision as she took time, over a few day visits, explaining to us the orthopedic effect of different mattresses they had. She obtained our mattress specifications from their inhouse sleep diagnostic machine which was a new thing to us. My wife, I and our kids are happy with the purchase and customer care received....
I looked at the reviews of other stores in the area and they were dreadful.I went to Bed King and had an amazing experience with Bobby helping us to pick the best bed at a reasonable price.I wouldnt bother going anywhere else, Bed King promised and delivered.
Id like to refer to my incredible service from Bobby from the fairways branchThis is the third bed we have purchased from them in under a year because of Bobbys incredible and caring service. He truly is an asset to the company, which I am sure you are already aware of but we just wanted to let you know.He goes above and beyond for every order and leaves a lasting impression. He also has such a way about him that makes the customer feel the way one should
What a great experience!Bought online and their attitude, from communication to warehouse to delivery, was outstanding.Will shop there again and recommend to anyone.
We had the pleasure of dealing with Lizzie at the Fourways branch. She was friendly and excellent product knowledge. She was able to give us amazing information on the correct mattress for our body type. We feel so blessed that she was our sales lady. Thank you Lizzie and Bed King. Lizzie you are a true Gem!
Bobby, Bobby, Bobby!!!!! This gentleman is the epitome of great service. Knowledgeable, efficient and friendly. The whole team are incredible, their communication over the phone is warm and welcoming even after the sale has been made. Theres a reason why I went back to Bedking Fourways.
I had a wonderful experience with Bed King. I was eagerly assisted by the manager, and once I found a bed I liked, it was quickly secured for me. The manager, Faith Ngwenya, went out of her way to ensure I was satisfied and that my bed arrived as promised. The bed is of a high quality and very comfortable. I would definitely recommend it!
Friendly and excellent service from Zonia Harris today! She made the bed shopping a wonderful experience by showing us the various options and quality beds to pick from. She is also excellently Covid-19 trained as she sanitized the counter where we were sitting and the pen. Excellent service.
Ive been 16 years in the bedding retail industry and never have i come across let alone worked for a more professional company than Bed King. The willingness to assist the customer and meet their requirements is far beyond the highest level of service in my professional opinion. Bed King Fourways offers our 5 point Promise consistently and leaving our customers with a WOW shopping experience, Everytime.
Today, I went to the store and bought a king is bed base, tje shop staff Lizzy is very kind and the delivery came a few hours later. I like it so much. Two weeks ago I bought two queen-sized bed sets at the dial a bed, but it was delivered three days after the complaint. Next time, Im going to buy it at the Bed King Forways
The sales consultant, Bobby, really embodies the values of customer service. He was very patient in attending to every query I had but mostly ensuring that I acquire a bed that will address the sleeping issues I had. It was evident that his interest was not mainly about making a sale. Although o n delivery the wrong base was delivered, he was very consistent with his service and ensured that the correct base is arranged for delivery.
Thank you sooo much lizzy.the most friendly,knowledgeable and patient sales lady,introduction of the new ComfortSolution Lab,i walkec in with knowing what i wanted but end up walking out with what i most need,my bed has been delivered and it is 3weeks enjoying my sleep that i needed, DaVinci is mg best investment in years, Bedking Fourways thank you
Thank you so much to Faith, fantastic service received.
We had excellent service from Faith and Alex. Faith was patient and listened to our needs trying to find us the best suited bed to tackle comfort, ease my back and shoulder pains and (pillows to) suit our sleeping positions. Alex was on the ball on Faiths day off and assisted with speeding up the delivery process when our old bed was sold. Thank you so much to both of you!
I received Exceptional Service from Pooven. His understanding of the problem and the way he managed it and kept me informed was amazing.Thanks for your assistance.
I must thank Bobby for his patience and the time he spent with me in choosing the bed most suited to me. I found his knowledge fantastic and purchased a Comfort Solutions Da Vinci bed. The bed is firm and comfortable - I can only but give it a five star rating!!
After having our pressure points measured in their state of the art sleep lab, the best type of mattress, according to support and top layer comfort was identified as a medium ultra plush support. A few hop on and hop offs on the show models and quite a bit of indecision and swops, we eventually settled on the Matisse. Wow, if you could imagine lying in a marshmallow, this comes close. Very comfortable with good support and with individual wrapped spring coils, we do not disturb one another when moving in bed. The Bed King staff is professional, patient and friendly and carry out their companys values and promises (displayed in-store on huge boards behind the sales desk) seamlessly and faultlessly, from their sales team right through to the delivery team. Well done! PS: The store in randburg was also just as good with a sale to my mother-in-law.
Amazing service in general. I was assisted by Alexandra who not only understood what I was looking for but was very patient in explaining the differences of the different beds. The team were very friendly even when I requested a change in delivery date at such short notice. They made the effort on making it possible and updated me on the progress. You guys rock!
Should be called the King of Service :) Great beds, and also great service. Staff were all so helpful and friendly, and had no issue in exchanging my bed and accommodating my needs.
Excellent service. I only required enquiry on a product that I was unfamiliar with. Not only was I given a thorough understanding of the product in question, but also honest and fair information about other similar items. Thank you.
Excellent service received from Lizzy Sawman
Faith and the other guys gave excellent service and the prices were very competitive. Very happy 👍
Generally people are quick to complain and never wanting to compliment when it’s due !My personal experienceApproached by the Branch Manager Mr Pooven Pillay .Great thanks and appreciation for your humble assistance and valued information as well as guidance on choosing my preferred sleep .Thank you Mr Pillay & BedKing Fourways.
I had the most amazing experience at your branch in Fourways, from the time we walked in until the time we left. The branch manager, Mr Pooven Pillay is an amazing salesman. Gave us a good deal on the sleeper sofas. I never knew customer service still existed until Bed King Fourways. Thanks Pooven Pillay for such excellent service. Hope to be back.
Great variety of beds at competitive prices. Excellent, friendly, knowledgeable service from Faith @ sales and quick, efficient delivery from the delivery team.
Good quality as good as good price with helpful and friendly staff.Delivery service was good as well.
Good service received from Bobby.Mattress came 4 days after purchase
They actually measure where the pressure areas are when lying down. Then recommends based on that.
Absolutely incredible service. We bought a top of the range mattress and base set. We were assisted by Pooven, the branch manager and assistant Faith. Unfortunately after only 2 nights I found that the mattress was too soft for me but perfect for my husband. I called Pooven and told him our problem. Not a problem he said, we returned to the store and were helped by Alex & David, we decided on two single mattresses - one firm for me and one soft for my husband. Problem solved. I cannot give a better recommendation to Pooven and his sales team and the delivery personnel who were great. A wonderful experience all round - Thank you.
This kind of personal customer service had become a rare thing indeed. Finding the right bed was allot more difficult than anticipated and we went through 3 different beds and months of frustration to decide on the right one.Alexs friendliness, helpfulness, impressive perseverance and refusal to give up, turned an unpleasant experience on its head to eventually find us the perfect product.Together with her Manager Pooven, they went above and beyond obligation or expectation.I wont ever buy a bed anywhere else in Gauteng...Thanks so very much!-One Happy Customer....
I was very surprised to see a very good quality for so less money, we have bought immediately 2 very good mattresses and cushions pls duvet, and was very happy in the way we were helped, so go for it if you are looking for good quality and good service, regards Patrick Moens
Will never buy a bed anywhere else. You guys rock. Thanks for the great service!!!
Bobby was amazing. Fantastic service, thanks!
Very upmarket and very friendly staff
Why shall I Rate? Pls remove me from ur advert, I dont need it.
Bit expensive
Beautiful beds they sell there, but very expensive too
The best
Good service, excellent quality beds
Great service and range!
Can trust price for value on selected mattresses and friendly staff
Good collection