Conveniently locatedGreat service.Ample security making it safe

I went to visit the bank today after my account was hacked and all my funds stolen. The team were exceptionally helpful, from the security team that greeted me to the receptionist that served me and then the consultant that patiently assisted me with getting the account secure and setup again. I will definitely be back again.

Very very bad services. They dedicated R145 for new card but i havent RECEIVED it.From tomorrow, it will be my second month without a physical card and no access to cellphone bank.They said it takes about 3 to 7 days for delivery but until today I HAVENT RECEIVED MY CARD. when i get paid i send my self instant money so that i can withdraw and its costing me a lot.Is it possible to close STANDARD BANK account via digital banking

Please update your website to inform people that you have closed permanently so that we dont waste time going there. Very unhappy customer.

Very rude service from Staff. Laid a complaint on their website. From the rating I don’t think Standard Bank will reply. This will prove their client service dedication.

Recently I went to finally close all my accounts with this bank and sadly had to go to this branch. Oh my word... the lady transferred my funds to the incorrect account and I am still waiting for this useless branch to have the audacity to call and give me feedback. And btw this is two weeks ago and I still have not received my money!!! I reckon the branch manager should be disciplined for the poor ratings at this branch...

Went to the bank on a Saturday, which is not ideal, but was pleasantly surprised by the level of service I received. A special shout out to Palesa Serojane who was patient and understanding of the glitches I was experiencing regarding banking matters. It was an absolute pleasure to assisted by such an attentive young lady. Thank you Palesa

The only reason and giving one star is because I can not give 0. Ive been into the bank 3 times now to collect My card. The level of service is beyond shocking. I think its time to close my count with standard bank. You cant even get ahold of The branch on the phone it only goes through to a Central number,this is useless

Consultants have no idea what they are doing, the lady helping me didnt even know how to upload a document, the manager didnt even know what he was doing. Do better, train your staff better

Terrible bank. Too much fraud. Not helpful at all.

A big thank you to Mbali at Standard Bank Fourways Crossing. This lady solved my problem after many challenges. Thank you Mbali.

Some times the ATMS are not working and you have to wait in line to get into the branch. Now the tellers are closed. This virus 😭

I have never had such bad service. Standard Bank, I can see why you are closing branches. It has taken an hour at your bank and we have yet to get one item out of the two that we set out to resolve sorted out. People seem very cheerful at your bank but very little seems to get done. I doubt that you will survive given the type of service that we have encountered today.

I have never experienced such terrible service from a bank teller from the way he spoke to the way they handled my situation , I say they because I asked to see a manager the lady that came to assist me was just as rude and lacking customer care . ... I take it she was section manager at the bulk tellers . Its actually reduculas Tshekiso Olifant needs customer service training and his second incharge as well . I left there and went to Fourways mall were I was assisted in less then 20 minutes by the most pleasant teller as iv know standard bank tellers to be.

The wait time here is ridiculous! This has become a Home Affairs!!Job creation is important! Employ more people!!!

I came into the Fourways Crossing branch of Standard Bank to upgrade my account. I was informed that the waiting time was between 20 & 30 minutes as there were only two clerks who were assisting customers. Fortunately I had other errands to run that could be completed in the vicinity and I returned 20 minutes later.It took me a further 30 minutes of waiting (at that stage 50 minutes from the time I first walked in) to decide that instead of upgrading my account, I would be closing it. I wonder how much longer it will be before I get to see a clerk to share the good news. What’s your next SBSA? It’s clearly not customer service

Such bad service at this branch. I went from Northgate branch to this one. Only to see it is worse. We are your customers. I read the reviews and I cant believe that you do nothing to change it.NO ONE was at the help counter. There was 1 clerk at Inquiry and over 15 people waiting to be served. Hence the fact I had to leave. No one assisted at all. Unbelievable actually.

Some days are quick some days are quite slow...You find out the the queue is long but only two bankers on the till..My unforgettable experience was when i was on the queue for nearly four hours..Thanks God the Lady was so professional...

I must be honest the best service iv had at a bank. Bank manager was so helpful

On the 20th of December around 15h00, I came here to ask for plastic money bags as I have church coins to bank. I was told to ask them from the tellers and I sat on the queue for about 30 minutes until I decided to give up. It was when I left that the security guard tried to assist me and he found out the plastic bags were out of stock. I didnt expect to queue for plastic bags and I was very disappointed by the poor service. Ive never been satisfied with standard bank service but I thought maybe the service has improved.

Need more staff to give better service

Collection of cards which have to be done at the bank without incurring costs is a time consuming affair, limited consultants make you wait about 2 hours.

By far the worst banking experiences Ive had in my life. Ill rather invest my money in SAA shares than having to deal with Substandard Bank.

I have been struggling to have my online banking setup and working again ever since I received a new card in Nov 2018. I have been to this branch as it is my home branch on more than 5 occasions spending at least 2 hours a time trying to resolve this issue with the call centre and the likes. Everytime i get sent home being told that the matter is resolved. Needless to say that this is still not resolved and has now pushed me to look at an account with other banks. I am really not sure how to rate the service. I am speechless.

With so much criminality going on at the ATM machines, I don’t understand why Standard bank decided that cash deposits below R20K must be done @ the ATMs outside 😡😡

Went to collect a new credit card on Saturday. Que 30 deep with only two out of four staff assisting. Disgusting

Spent far more of my time to go to S(ub)tandard bank than the COJ for a rates dispute.Wait for help from the hello desk. Wait for help from a sales person.Save yourself the headache, sign with Capitec.

Today I waited ONE HOUR 15 MINUTES to open a savings account at Standard Bank Fourways Crossing branch, and finally gave up. When I called for a manager to complain, they said they had only one sales consultant to do opening of accounts - the other position was vacant -and she was busy. (I did see her flitting to and from the customer service desk). No one was monitoring the waiting time of clients so no one came over to explain the long delay and apologise. I left the branch determined to open accounts at another bank and do the switchover. If I could give them minus a star I would. The worst service imaginable!!! And I was not the only customer complaining about the long waits for service.

If you want to see a consultant good luck. The lines are horrendous and service even worse

My account was upgraded, I was called and told that I now have a personal banker - I really have no idea what for, the level of service I receive is still the same. I still have to go through a call centre, I still have to follow up on my emails that I sent, last time I sent an email it took a day and a half for her to return my email and now I sent an email on FRIDAY last week - its now Wednesday - and still no reply.So, was my account upgraded in order for Standard Bank to earn higher fees - because I really cannot tell the difference.Same bad service, just a different dayI have been a customer since I was 17 - 30 years of tolerating bad service - I am OVER IT!!!

Extremely frustrating teller service experience. Totally under-capacitated leading to long delays. Shutting down branches down the road has only exacerbated the situation at fourways branch.

If minus zero star existed .that is what I will rate STD Bank Private Banking ..Fourways Crossing...moved from CT last year June, explained the shocking service I received from Private Banking Tygermanor CT to private Banker at 4 ways Crossing...promises to change things ...guess what..same old shocking service if one can call it that..no response to emails..sms..all they want is your monthly fee for zero service. In addition..when you have enough funds circulating...they your best friend however when not they dont want to know you..you mean nothing to them..What a rip off...wonder what they CEO is doing about service.or doesnt he know?

Shocking shocking shockingStandard Bank Fourways Crossing does not fail to fail every time I visit. I absolutely detest going there but on necessity of helping my father-in-law to manage his accounts. i cancelled all my Standard bank accounts years ago and I bless the day I did. THEY MOST CERTAINLY DO NOT DESERVE THE 1 STAR THAT IS REQUIRED TO POST THIS. minus 5 is not even good enough

Way too long waiting to speak to a consultant over the phone... 22 miutes of listening to horrible music.Lady was friendly.

Unacceptable that on month end Monday you only have 3 bulk tellers open. No quick deposit queue like in the old days.. Shocking

Standard bank fourways crossing is the worst. They are always short of of stuff and no one seems to care. Going to this branch is just a night mare!!

I would give a zero star rating but unfortunately this is not possible. Disorganized and staff unfriendly and unhelpful. Terrible

So after a, distressing time trying to get hold of Fourways Crossing branch, the Manager, Kreeson called me and Paul, a consultant was very helpful and gave undivided attention. Thank you Paul.

Pathetic service!- First I get told that I have to go to a branch to have my cell number changed and then I end up spending just over 30 minutes in a line of only 3 people, I had to leave because it took too long!

Literally the worst experience I’ve had at a private institution.

The worst service ever especially from Moazzam Ebrahim, just stay away from that guy!!!! He is incredibly useless.

Every time I go to this branch, I storm out in frustration. I needed the service desk today (section at the back with the bar stools). I waited patiently for one hour and had to leave for another appointment. During this time ONE customer was served by ONE service desk operator. Of the 5 Service desks available ONE was open. There were at least 15 people waiting for assistance from either this section or the other assistants in the cubicles down the side (dont know the difference). I spoke with the reception person and he said there was a second person helping - I dont know where.Those working seemed to be working in slow motion - no sense of urgency!What the Bank fails to take note of is that sometimes, customers only have their lunch time to come and sort out issues like the Cleaning lady I was sitting next to, who also left in frustration. A few others also then left.Stagger your staff lunch breaks on the Service Desk so there is more than one open during this busy period. Follow up with the customers you have signed in and let them know what is happening. Talk to them so they dont feel dumped on the chairs and forgotten, especially when you help customers who arrive after them. Communication is such a magical tool!I have no problem waiting my turn but really Fourways, monitor the amount of customers waiting and make an effort to accommodate them as quickly as possible, especially if one customer is taking a really long time. Communicate Communicate Communicate!Thank you.RS

Upgrade to prestige banking they said. Went in gave all the paper work required sat for an hour and a half only to be told sorry the system is offline we cant register you now we will come drop the forms off for you to sign...Three weeks later im still waiting. Poor service for a bank ive been with my whole life.

Waiting times pathetic. Borderline inhumane.

The service at this branch was really terrible. I waited close on an hour and I got to the bank rather early with very little other people waiting in line. I changed my banking over to another bank from standard bank and this clearly reassured me why I did so.

Pathetic service. Standard Bank stopped my account without informing white funds in my account

This is corporate evil for you. They close down hundreds of branches only to make their clients wait hours in line to be serviced. Shame on you greedy goblins. Your average rating is at 1.4 already, come on man!

This place is worst when coming to customer service....... Very very bad

That phiwe named man at the client server desk who gives out cards. Called me from the line saying come umlungo. I asked him what did u just say? and he said he called me... Is it OK if I walk around saying come black man to any African man?

Try and coincide your website operational hours with your actual branch hours, youll find it simpler, better and faster to keep your clients happy and then retain them, period.

Pathetic staff not friendly waiting time 3 hours no manager available. Please avoid

Amazing how people put up with such bad service, staff the bank accordingly.

Never going to this bank ever. I went there to open the loan and revolve I stayed there for an hour only for a useless consultant to tell me their system is down so she can’t scan my proof of address. Trashy service🤮

Been here for over an hour waiting in line. They have 3 tellers open out of 8

The time specified, is not correct. could someone kindly rectify this. This follows an event i witnessed at the Branch where consumers standing angrily outside a closed branch at 16;00.

Waitef 50 minutes to see a consultant. I was told this was normal. When I saw a consultant she answered a call before attending to me. We complain about public service delivery - private is not much better

Havent had a bad experience yet but could do with more parking !

Collecting card and have been waiting on a queue for close to 40 minutes and only 3 people were helped with more still to be assisted before me, bad service

Website says open until 17:00 in the week (one of a few with extended hours). Get there at 16:30. Closed at 15:30.

They take forever to assist their customers for general service such as transfers

You get sent to the Bulk Tellers for under R1000s change, to sit and have to wait for so long to go in, when 3 tellers are sitting and have no clients to help. Why can they sometimes give me change and other times not.

1 Teller open on a monday afternoon. 12 people in the line with an average service time of 10min per person. Ill be here for just over 2 hours to pick up a new card. Pathetic.

Wasted time believing the wrong closing time posted for Northgate branch. not 5pm at all.

I wonder if these reviews are read by Standard bank Fourways crossing Management or not.I recently applied for a business Cheque card which was duly delivered to the branch .when i went to pick up the card it could not be found as the person responsible did not know where he has placed it i was promised a call its is and should the card be found its been 48hrs with no call or card ?? Is the management bothered about this??

The WORST service ever. Emails ignored, telephone lines ALL unanswered and no-one available to assist. What are bank fees being used for?

Very slow service and now this branch is closing down

If i could this branch would get 0 stars. Most useless service ever!!!!

Poor service, terrible banking hours and old school banking

Website says theyre open on Sundays, theyre not! I dont expect special service, just dont lie.

NO SERVICE

Slow service

Poor service!!!