Terrible service from DeLonghi. It took 3 calls to get them to email the quote to me, and the call when the quote was read out verbally overcharged by R300. Emailing their service support took ages and then the information wasnt correct. They only seem to have 1 person who is capable of doing anything, so everything is routed to them. Just getting a quote takes 5 - 7 working days, and they dont tell you if your item is repaired unless you contact them. We wont be using DeLonghi service centre ever again.

Waited quite a long time for a part. Inlet milk pipe. The chap who helped me, was very friendly. Otherwise, my experience was great.

Very helpful staff and great products

Very helpful and friendly staff. Positive sales interaction.

Best service, friendly staff, and always helpful.

Great place

Extremely poor service. They make promises to call and email you. If you call customer care, then the line will be dropped after holding for 8 minutes. When you call reception, they will tell you that there is only 1 person working in customer service, but is on training. She will still transfer you, even when she knows the person is on training.

I am most disappointed by the level of service offered. I had to wait for over 15min on 2 calls and eventually gave up. This all while trying to get a response on my coffee machine’s problem which I took in 2 weeks ago. This is the agent for reputable brands. Very concerned.

Very poor service!

Excellent service

Eurostore.co.za is a Government Company, if you look for this poor/worst service.No respond on email or phone or they comes with lies or block you.I have ordered my parts now direct in Europe.

I sent two coffee machines in to be serviced and to replace some missing parts. It has been over two months and I keep being told they are waiting for the parts to arrive. There is zero communication from De Longhi to update me on the progress and I keep getting fed lies about the expected completion time. I will never buy another De Longhi appliance.

I must complement you on your the outstanding service. Your spares department called me 4 times today to confirm parts today and Im in Cape Town. Thank you so much. It is rely a pleasure working with people that have such excellent customer service.

Oh Please - can industry employ people that can understand plain English and be able to communicate in the international spoken word would be Great !.To get randomly passed on while on a phone call from person to person is not the way to go - why is this done ?. Service manager and Senior management please ensure staff get telephonic training and reduce back ground noise while the designated agent is on the call - loud chatter as if a Party is on the go !

Be very careful of their coffee machines. After cleaning and putting parts back, they can click into place as if correct but are not, the machine then tears itself apart when you switch it on. And to fix is not cheap, if they are even open or have the spares, got to wait till next year just for spares!

It took DeLonghi 2 months to make an simple repair on my coffee machine. Id call to get updates and staff would have no idea where my machine is. When you call and they dont feel like talking to you, theyll simply pick up the phone and put it back down in your ear. Staff would promise to call you back and wouldnt deliver on that promise. On top of it they charged me a completely unreasonable price. Totalling 2.5 grand, half of the invoice was allocated to a plastic valve. The same amount was charged for an entire new grinder. I strongly advise you take your business elsewhere - avoid their and their subsidiarys products. Their service is by far the worst Ive ever experienced.

Sadly didnt have spares for my oil heater. Will buy pirate at TECSA

Cannot get support on a brand new machine. Paper weight sitting in my kitchen

Service at repair counter was excellent but no good calling deLonghi, no answer for days, best to just go in yourself

Any future Delonghi customers should pray that their appliance never breaks. Getting any form of after sales support and repairs on Delonghi products is pretty much impossible and they couldnt care less about their customers. Its been a week now just to get a quote for repairs on a high-end coffee machine, nevermind the actual time it will take to repair. Absolutely piss poor service and this from their Head Office! Rather buy a different brand! Youve been warned!

My coffee machine has been in for repairs since January. When they gave me the quote,I accepted it but advised I was going overseas and could only collect it on my return in March.In March I came to collect it and the part had not been ordered! They offered to delivered but that is now apparently no longer an option.I went today and called 14 min before to allow them to get it out if the workshop only to be told they are closed and nobody had taken it out, the implication was I did not request the persons name who I spoke to.The most rediculous business hours for after sales service.I will, on principle, never buy another delongi appliance ever!

Person at counter not very friendly or helpful but I think I got what I needed.

Staff friendly enough but being the only one in the store and waiting over 10 Min for the Clark to bring my coffee machine out while I hear them laughing and talking in the back... Need to get it together. Customers come first lads

Quick and efficient service of my broken appliance. Friendly staff.

Had an overall decent experience with the spare part sales team.

Amacing and quick service

Good

Very helpful and friendly

Their support agents S&H Electronics have not fixed or given me feedback after numerous call requesting feedback, this was one month ago.

It’s been three weeks and I’m not any closer to getting answers from them about my appliance! Worst service I’ve ever received. I’ll think twice before purchasing a product from these companies again because there is no support!

Purchasing from them was not a good experience for me. Did not get the part in time for what I planned. They take very long to see the payment even if you make an immediate payment.

Awesomeness service

Not answering phone

Try to answer your phone calls sometime!!!

Have numerous models of the Prima Dona coffee units. Mine mysteriously stopped working and the technical division merely stated that our unit had made 36,000 cups of coffee and numerous spares had to be replaced. My wife and I live alone as two pensioners yet the factory was adamant that I pay R3, 150 for this service. Bearing in mind a brand new unit costs R9, 000 means the service actually cost me more than a new product. Actually shocking and it seems a person should test the market for alternatives. This experience has taught me to seriously search for alternatives. A minute shadow of the company it once was.