Let’s start off by dishing out compliments…Your staff is helpful, like really unexpectedly helpful. They explained the whole process and in a jiffy, my waybill was understood. The availability of the packaging materials on site makes your service delivery such a breeze, that I would definitely use your services again and again and again, not to mention the convenience and prices (which was also top notch)Thanks “team-Courier-Guy” for treating a customer like he is the most important person in the store! Friendliness, helpfulness and respect bought yourself a customer for life! Well done!(Would give more stars if I could)

We are very unhappy and disappointed in the service and the sequential manner in which the courier guy responded to our report of how badly our package marked fragile was handled and handed over to our client. The courier guy has not taken any responsibility for the damaged package and no rectifying action has been suggested by them. This is very disappointing and disturbing.

Applied for a company account and just no feedback, (4/5 weeks now) I had to insist on the telephone no for HO to follow up myself because almost every week it the same answer. As a branch it your responsibility to follow up on a client applications and not just wait till you hear something or waiting for the client to phone every week for an answer.Just to get the blue application was an effort already.App loaded on the system but the blue application was not forwarded to HO and no one knows why BUT it was said i will receive a email tomorrow to say the account is open?No blue form no account?

Excellent service for the first time of using it...

Awesome friendly helpful staff. I use courier guy quite often and they are by far the cheapest amd fastest courier company. The Rustenburg branch in Von Wielligh street are very good

After waiting for urgent parcel, i visited the branch myself. They said the driver forgot to take the parcel in the morning . On status it said out for delivery. If i knew i would have collected it early in the morning not waisting hours depending on them.

Love their services. I use them everyday for all my packages.

I couldnt be happier with The Courier Guy and more specifically James the driver in Rustenburg. The online tracking system works perfectly, so you always know where your parcel is. James is friendly, professional and such an asset to the team. They work under tremendous pressure and I think they are doing a great job.

Very friendly and helpfull. Great service.

Best service and most reliable you can ever ask for

Alway good service and fast. Sometimes its seems like the help are in a bad mood but still helpfull

Very good service and the price is just right. Thank you

Fast and reliable. The updated tracking info is amazing

They are very quick but very wreckless with some packages...

The tracking of packages very bad.The person that should let the customers know that the package arrived never let you know.No contact information for the CEO to call or complain. Rather use postnet. Far better services.

I had a very good experience the staff very helpfull and friendly definitely highly recommended to use their service!!!

Courier guy rustenburg is my favorite courier guy.I am there 1-3 times a week to courier and the people qhobwork there is extremely helpfull and nive towards us.

Good, quick and efficient service. Reasonable charges and prompt delivery

Always excuses why parcek could not be delivered my 3rd bad experience with them

Ive dealt with TCG for many years, and to my experience the Rustenburg branch is pathetic. I spoke to several of their call center staff where each of them was fast to make promises, but none of them kept to a single communication promise... for a package that had to be delivered on OVN and still not delivered after 2 weeks, this is absolutely disgusting how bad their service is and how good they can tell lies with empty promises.Very frustrated and disappointed in this Rustenburg Branch.

Friendly staff and quick to assist on delivery times

Great service fast and friendly

THE Worse courier company in South-Africa. Damage your parcels more than once and dont even try to compensate. 3 different times they damaged my parcels and a fragile stickers means absolutely nothing to them. (Yes, I know I should have learned my lesson after the first time, but I wanted to give them a chance because everyone makes mistakes. Unfortunately I had to pay the price and an expensive one for that matter.) They even tried to coverup the damage they caused the one time with tape, even did a bad job with that.Photos attached.

Pathetic service. Do not assist you propperly via e-mail. They do not answer their phone and if they do, you get cut off. Their staff needs alot of training, I will come and give it to them for free!!! Contact me if you want to improve your business, you have my e-mail address!

Struggled alot to get hold of Rustenburg branch.

It was the most unfriendly team at the front desk I experienced in a long time. When you walk in your spirit pick up the cold atmosphere. Sorry but it is what it is.

Quick and affordable service

Prices are fantastic, anything under 25kgs is R75.Send them an email for collection and wait for the message.The collections and deliveries are speedy, no problems.

Convinience all the way.

Excellent Service! Staff is very competent.

Items were sent overnight from JHB to RTB, items arrived at TCG at 6AM the next day (Saturday). Now i am informed that even though my parcel is in RTB i have to wait until Monday even if i am willing to pick it up from the store. Not acceptable. The parcel was urgent and this defeats the purpose of over night postage

Very affordable in every respect

Excellent friendly service.

The Rustenburg Depot is a joke. Half my goods finaly delivered was lost!! Resend from supplier also not delivered! You simply cannot contact them, number on website does not exist. Courier Guy Co. Should close it down or get new management.

Friendly service, and received packages on time, as promised!

Fast, effective and reliable

Parcel received after a week, what a horrible service! I wouldnt recommend it to anyone..

This is not the first time Ive been let down by this courier company. The service is really pathetic. My parcel was not picked up according to the tracking history on the website and after numerous calls and promises that they will pick it up today still nothing is happening.I had to contact the sender who managed to locate the package in Hermanus when it should have been in Rustenburg. According to Courier Guy the parcel hasnt been picked up in Bloemfontein yet , just shows they dont have a clue whats going on.

I have no idea why they never answer the phone or have responses to their processes.

Good service....the concept of courier guy has really been helpful for business. Not all is perfect, but the staff is helpful and friendly

Fast and reliabke

WE PAID FOR OVERNIGHT DELIVERY ON MONDAY (30/11/2020) AND GUEST WHAT STILL NO PARCEL... IF WE CALL THEY WORDS ARE THE NEXT DAY AND THE NEXT DAY COMES AND GOS SO POOR WONT USE THEM AGAIN JUST WANT MY PARCEL....USE TO LIKE THEM BAD AT THIS STAGE WONT EVEN RECOMMEND THEM TO ANYONE EVEN IF THIS IS THE LAST COURIER SERVICES IN RUSTENBURG LEFT,THEY DONT EVEN DESERVED THIS ONE STAR, JUST WANT TO POST MY EXPERIENCE WITH THEM TO EVERYONE

I would like to pay a compliment to Chantê at the Rustenburg branch. There was a problem with a parcel , long story short, mistake was made by someone at my place of work, and the parcel ended up in lichtenburg. After i was very rude at first, she went out of her way to trace the parcel and gave feedback. My problem was sorted out in less than 24 hours. And yes, i apologized, but she understood my frustration.Thank you so much Chanté, your awesome service is highly appreciated.It is eazy to complain, but paying a compliment is just as important.

Quick and efficient service.

Good service and friendly staff 👍

Good service, well done.

Very long queAddress in Google maps are wrong.Twlefone number also incorrect

Not good at all poor service the people wont even look at me while im waiting for service wont recomend them to anyone

Friendly professional service and very affordable.

Workers are very rude refused to help me load my package that was farely large for a woman to load at the end I had to load the second package myself. Dont know how to treat clients.

Kwik and efficient service.Helpful staff

Never experienced any issues

They deliver the package off what you send on time

I want to thank bridgette uptton and charlene erasmus for a huge effort to sort out a suppliers mistake and still get the parcel delivered. Thank you so much

Good friendly service

I liked the place, the staff members are so helpful and very polite wen dealing with customers.

Parcels not always handled with care

Good service

Super service

Service a bit slow

Pathetic. you need to beg these people and spend R200 on airtime before someone phones you back. Pathetic

Friendly and fast service

Great service 👍

Never deliver on time and loses half of the packages they are supposed to deliver

Great service

I booked a parcel online to have The courier guy for a pickup at our Business. Still waiting - 2 days later. No number of The Courier Guy is working. So it seems like they dont need people to use the.

I used to love this courier till they misplace my parcel and do nothing about. I hate your service Rustenburg courier guy my daughter dont have food coz of you. God bless you 😡😡😡😡

Got great service ever, they should keep it up.

If I could give them 0 stars I would. Parcel has been at their facility since the 2nd of June - promised to be delivered on the 9th - its the 11th and no sign of the parcel delivered. Turns out its at the wrong facility with no one noticing until I follow up. Has to be sent back to joburg, and then to the correct facility & were hoping its going out on Tuesday again. if you EVER have to send a parcel in their area, ( or Nylstroom ) do not use them. Quick to send invoices, not helpful in solving THEIR mess. I lost a client because of this & so will they. BEYOND frustrating.

They are friendly and very professional

Hay guys just a heads up this place i asked them to pick up an item in jhb for me and bring it back to rustenburg.This item was very important to me as i was installing it on a customors car that was not driving.So the storie was the item was pickup up and signed in by them but has not been delivered to me as was said the item was sent to klerksdorp and they wil check wat was going on.So a few days went past with no news yet so what i did was call and find out the new storie was that someone broke in at the service shop and stole most of the items with mine as well.Info was told that i need to put a claim for the item so i followed what they said hopeing on getting my item as the customors car was still not fixed and waiting on me. The person at the courier said the claim was in and waiting on approvel so this item was lost at 22 february and we are in june now still no item or anything only news is that lockdown was to blaim and this thing and that thing so the thing is this courier is not as they say they are or even close would NOT USE THEM AT ALL NEVER AGAIN they dont they responsebilityfor things lost and like to blame things that was even there when it was lost so take my advice and get someone els to get your items

The best courier company in town! Prices are excellent and my parcel was delivered quicker than expected!!! Super fast👍

I love this courier service they understand instructions havent had one problem with always on time not to expensive the staff, the drivers everyone is so friendly and helpful I recommend them, try them you wont be disappointed. They have me as a loyal customer.

Service is PATHETIC!!! How long does it take you from Johanesburg to Rustenburg?? 5 days? Will NEVER recommend this useless company!!! To say Im not happy is an understatement!

The best 👌

Makes delivery very smooth

Not on time with delivery. Already 2 days late after they said next day delivery😡

Ive been waiting for 2 weeks for my parcel and eveytime I phone (if somebody answers) I get well call you back and they never do. Rustenburg brach is terrible.

Huge Financial and client loss to my Company due to Courier Guys bad service. Now WE are blamed. A service company that says overnight service delivery, that reached me 4 days later, after their employees had it in their hands on camera, not even mentioning the loss of an order due to wrong destination communicated and reached me too late for clients order. System can be easily manipulated to suit them, shrug shoulders and says was not guaranteed... how can i rate such a Service !!

Very helpful staff.

Its quiet at the moment

They do NOT answer their phones. Ever. Been trying 2 days solid to get a hold of them to check whereabouts of my package since i was not home to receive it. Only way to check is to cue on front of door for an hour an hopefully they can tell me. Check tomorrow.

NO star from me! Last time took 6 working days to deliver a parcel from Pretoria to Rustenburg...AGAIN, another package 5 days and counting, not delivered in Rustenburg yet?!

The service is lovely and its the quickest way to send parcels

Sent a extremely fragile model from Rustenburg to Shelley point WC.Arrived safely, very impressed, great service

Friendly staff, great pricing and always willing to assist in any way possible.

Excellent service

Great service

Second day no one can tell us were our package is .No tracking Captured!!!!!!

Better than nothing if nothing isnt an option. #ffs #terrible

This guys are the best

Friendly people

They deliver very fast. I recommend them with a smile😊. Courier that is efficient yet affordable.

Very quick and eager to help👍 @charlene & @connie you guys are the bestI recommended them over eneryone else!!

Friendly staff and exellent service!! Only thing it is very very hot in your office space...Rustenburgs heat is exsteamly hot, please help your clients with a bit off cool air.

Poor service, courier driver very rude they dont deliver on time. not happy with their services

Did not get my packadge sorted . Go to Postnet

Fast and friendly

Good service

Be warned. Do not use this cheap courier. There is a reason they are cheap: they do not know what customer service is. The courier guy loses packages, delivers to wrong people, damages packages and then takes forever(months) to sort the issues out. Packages sent out on 13 December were billed, but some not delivered, some missing, and some delivered to wrong people. Because we refuse to pay for the multiple deliveries they messed up, they refuse to pick up pre-paid packages, even after they committed collect them.The kiosk staff always shift the blame, and are in general cocky and arrogant.Learn from our mistakes, and do not use them. There are many other courier services, maybe fractionally more expensive but by far more reliable.