They told us go to any postoffice to get a new card. After 5 post offices who does not have a machine to print a card, we finally found Sunnyside who has a machine. He we were in the queue for more than one and a half hour.

Terrible service , a huge waste of time. Extremely inefficient .They do not answer calls. I took my mum to the office and they sent her away without listening to her query . The male assistant was rude, arrogant and loud. I pleaded with the security to allow me in when I heard him assisting my mum . He yelled at us and sent us off refusing to hear us out and said her card will work without even checking it out . I tried explaining to him that my mums card was being declined due to an invalid pin but she never changed her pin. He wouldn’t listen and posted us off to church square post office where we further got harassed by car guards . They take advantage of elderly people , they do not respect them or hear them out and it’s already stressful for their health & safety to have to be public spaces with this pandemic .

Fast, friendly service after spending desperate months to get hold of them. Overall, after all the initial pains, a good customer related face-to-face experience. My opinion? They need bigger premises outside the central part if the city with safe, sufficient parking and easy access for disabled people.

This place just breaks my heart. This place offers services to individuals from all walks of life, all ages. You get elders with children on their backs, elders who us walking stick standing in line for more then an hour TO GET HELP. This was just a sad sight to see.💔

Hai everyone I want to apply for child grant can anyone assist me if I can go in Pretoria North sassa services to do so please?

They need to avoid long ques for first appointments just to collect a date. I suggest they think of a beautiful strategy.Suggestion box can be made available to public

Once the office was opened the queue moved quickly. Very efficient Male employee assisted me with all my queries and collected my completed forms. Well done

I arrived early as in 4:45am... one or two people were waiting there already, barely any que. You have to be ready to wait there, no matter what time you arrive, but you want to be at the front part of the que. I parked below inside the state theatre building parkade for safety, which opens at 4am and walked about 200m not far to SASSA office. You can also park in front of the offices if you want, there will probably be parking then.Staff was friendly, but you wait!!!🙂 I was there for the appointment (PLEASE bring your meds along for doctor to see..they dont often tell you to bring your meds along).

Best to stay as far away from SASSA as humanly possible.

This place is a Joke as most government institutions. 3 hours in a queue to be told we don’t have documents available, we will take you’re details and call you when available. Arrogant staff outside building, all have chip on their shoulders.

Not good guy rob me there now mow

Seriously you need some more personnel or more offices to assist. We were there at your Pta offices in Prinsloo st 2 times with my mother with no success. And that just to submit the new bank forms. If you want to be helped you have to be at your office at 6.00am. My mother is 80 years old and in a wheelchair...and the trip to there and back was pretty much exhausting for her age.

Low service because they keep say next week next week and we are using money to go there

Not very helphul we as pensioners need our monies only to be told the monies has been paid into our accounts, going to the bank just to be made a fool and time wasted no income. So now how do u expect us to live we have to eat no money. Services should be attended and the relevant staff to be sent for training how to assist. So still the question us when do we get our monies as pensioners. An answer will be highly appreciated. What is the reason for the offices being closed

Not friendly or helpfull at all

We found the staff at SASSA helpful and friendly and the only negative was the time we had to wait. We are in our 70s and arrived at 5.45 and had to wait outside until 7:30.

I have tried to apply for an older person grant via the pilot app that was available between 14 and 25 Sept, without success. See attached message. So I will still have to go to your offices for help.

Honestly I have been since in line before the office had opened up and only at 1pm we just got in the building and things are not getting any better some of the staff are not even friendly but their very angry towards us and can meet us in between.Some people still had to wait in the same line as us just only to get information that could have just been told within 5 minutes and without wasting peoples time just to answer simple question. Its really disappointingPlease improve

Queued for 2 and a half hours only to be given an Appointment for 2 weeks time. SASSA like SARS and Dept of Labor are antiquated they need to make applications easier especially for the elderly. Sad thing is being Govt department the people who work there are opinionated and downright rude...

Very poor service,people stand in ques from 7 in the morning until 4 only to be turned away and told to come back after a week.atleast 30 people were helped in 8 hours... Very bad...no simpathy for human beings...

Was very impressed with service fast and sufficient and friendly

Excellent Seevice! Better than what I expected. Just the rows you have to stand in and wait.

They were very fast and friendly helping with info regarding the replacement of lost Sassa cards. Refer us to Sunnyside Post Office also mentioned that from January 2021 all Post Offices will be able to replace lost or stolen cards.

They are forever offline I need to reset my sassa pin i cant since the 7th of January 2021 therefore I cant even withdraw the money

The queue was too long and they didnt assist with my query

Some service providers are nasty but you get those that are patient with you and know why they woke up in the morning to go to work.Service delivery is extremely important.. One day it might/could be me on the other side of the fence.. Watch how you treat people..

Horrendous. Endless queues and unexpected early closure. Typical ANC administration.

Waited hours only to be sent away without help.

Still waiting for payout and it has been 3 months.

Not answering the phone

Called and was put on hold for hours then hung up on me.

So bad I didnt get any help

Long Que so come early and or bring a chair. Staff was helpful and friendly.Toilets are clean but bring Toilet paper just in case. All and all overall it was just awaiting game but service is quick after a long wait. just think they could employ more staff to help out the elderly .

Appointment at 7am. Queued for 4 hours. Eventually second in line... then systems went down for 1 hour. Dreadful experience.

They close the doors as early as 15:00 instead of 16:00

Very rude staff, and one security lady there, they treat people like dirt

I received good service but due to the amount of people SASSA needs to attend to the waiting periods are long.

I enjoyed the environment and the staff there was very helpful and compassionate especially the lady , Tswana speaking from Mmabatho, she loves working with people and understands that people are different and need to adopt different approaches when dealing with them. Am going back there on the 13/02/2020 and hope to be assisted by others like her

Very nice and clean, service excellent.

Don’t bother phoning them. They don’t answer their phones!! Pity there’s no “ZERO” rating.

The service was great.

Very bad. Utterly long ques. Went back at 15:30. Still long ques. Have to go back tomorrow to see if I can get the grant.

Long lines of people but good service

I was very disaaponted as i havent receive payment for 2 months been going there with no help but thanx to Kgaogelo from sassa help desk she has been trying to calm me down .i just hope month end of february i will get payment

Good service.

Bad....worse than any goverment hospital....and it took 8 hours to apply for pension... no friendly staff. Very clean. Efficiency can be improved.

Service is good. Customer are served very good.

Bad service

Not good at all. No telephone got answered at any of Sassa offices. Very bad, cant give a rating

Systems are often off line, resulting in long waiting periods just to be told that they cant help you today. Very frustrating process that waists a lot of peoples precious time to get leave from work to go sit at SASSA all day with no progress.

Have not been to the sassacodfice yet. Dont know where they are.. Is the one in crenturion.

Good and convinient

We went to Mamelodi. The staff were very friendly and helpful.

Had to go 4 x in July for review. Had to go back to get my medical proof. Left there 9h00 go back 12h00 10min I were done handed in all the documents. Week later there to take a friend and ask them to check on the system. Gess what???? They did not put the medical dokumente in the computer 😠😳. Go back home again print all my stuff and go back. Now I will get only more in September if they did it correctly on the 12th my pension for August would be correct. Not even did they capture my medical add in Januarie 2018. So I lost a lot of my pensioen.Check them all the tine

The staff is old and tired theyve established a good way of hacking servicing clients, they will work only when you raise your hands and start asking questions about the movements of the queue. I complaint about this at the ministers office, Ive been waiting for feedback from the the director of customer services to this day.

If u have all the relevent documents it goes fast

Its was bad...que for a long time n had to go back tomorrow again to submit afdavit. They are closing at 12:00

The service was bad. We got there before 2 pm and we were told that the staff is knocking off while the actual time to knock off was 4pm.

There 07h30, only to be send away with a appointment date at 09h00.

It is pathetic how long must wait to be helped but i guess thats what it is. Pathetic

Very good service, thanks

Some of the staff is friendly,but the rest is realy rude and let you sit and wait more than 30 min after they call you for your turt as they are on their private phones and sitting and chatting with co workers

No help at all

Very friendly and helpful

Excellent

They dont even answer the phones and keep you waiting hours and at the end just slam the phone in your ear just not to help!!!!!!!!

Very Very poor service

Good!

The que was long and the staff went to lunch at the same tym all of them..so for an hour nothing is happening here....

The service here its pathetic,the staff do as they wish got there at 15:06 and everyone was preparing to go home didnt even bother to help me and i was told to come back the next day....

Not visited yet

R1400 is ridiculously little from this crazy government

Terrible service

Good Luck.

Poor service

I didnt go

Fruendly and fair

Bad service

Good served

No counting call is answered, only answering machine. Lost R90. Still waiting for officer for home visit. My wife has ataxia and can not get out of bed.

After the death of my father, I sent and used various platforms, contact numbers and emails to cancel the benefits. No success. Website also gives no indication. Really pathetic !!!!

Thats marvelors

Govrrnment