I like to thank everyone at the call centre for their assistance and help. I found the call centre team very professional and helpful. During these difficult time everyone has to wait for their payment and I can only say that it took a while to get paid, but every time I phoned the team were extremely helpful and kind, it is not the fault of the team that there is a back log of UIF claims. Thank you for your assistance it was appreciated and I shall miss phoning and speaking to you all. Go well and keep safe.

Not all staff are trained properly. They all have different answers for the same query, its quite shocking that one can still be employed through this company yet not do thier job. The best thing to do is to try and generate your own income. There is a big chance your claim will never be paid out or attended to.

Just lost a job? Sadly you are in for another heart ache. UIF is quick to take your money but make it close to impossible for you to get it back when you need it the most. They dont deserve a rating at all!

Very helpful the first time I called. 2nd time the person hadnt a cooking clue! Atrocious

Does NOT deserve 1 star. Pathetic, Pathetic, Pathetic!!!I applied for maternity UIF on the 12 May 2021 and its almost September. Status - pending approval from assessors.When I contacted them for an update, they just advised that they cannot confirm when it will be processed and it will take 35 days.Its so sad that the government deducts you for UIF and tax but when it comes to paying out people THEIR money, you have to beg and struggle. Such a disgrace.

Retrenched and its impossible to get hold of them. The guy helps me with my UIF cant log into my account. So now its my responsibility to asked them why and to help me solve the problem. I have phoned them a millions times. They just dont answer the phone, u have mailed them a million times they just dont reply. Do you think there is people to answer the phone or so they just dont care.

Pathetic service!!! The most useless government department I know.

This is beyond a joke. I submitted my maternity benefit in February. I have submitted my documents 5 times to the UIF. Every time i phone they say its with an assessor or ï will escalate it, phone back in two weeks.Am I ever going to get paid.

Couldnt help us and sent us to branch in nana sita street,so cant tell how staff would of been. Only spoke to security who pointed at poster saying not assisting people at that branch anymore

Not accepting walk-ins, apparently due to Covid-19. Please update your Google business status. Wasted time and petrol driving there, not to mention going around the block 2/3 times looking for parking.

This should be a -1 star. Its sad that its the individuals that pay UIF and their taxes each month are the ones that struggles the most to get UIF benefits to pay out. I have been waiting for more than two months to get my maternity benefits to pay out with no success. But if we dont file our taxes in time we get threatened with fines and even jail time. But the president gives all the non-employed citizens a covid grand while everyone else who follows the rules gets nothing even though we are the ones who keeps the economy running!! Well played!

They dont even deserve 1 x star they are USELESS with capital letters !

Been waiting 2 months since i registered. cant log into website and they dont answer their phones! what is going on at this place?!?!?!

I applied for benefits on UFiling on 21/12/2020, again on 21/01/2021 and on both occasions my application was referred to an assessor, and on both occasions no response was received from UIF. I evetually started phoning the Call Centre and found that there was documents that was to be uploaded. Nobody contacted me. I phoned an various occasions, and eventually lodged a complain on their complaint web site, just to receive a automated answer due to the number of e-mails received by them, I must call the Call Centre. I was calling the Call Centre as from beginning of February 2021 and nobody can tell me what the status of my application is! Is there anybody that will or can me assist in this 4 month outstanding matter??

They do not deserve even one star! It is so sad, the level of care / service we receive from our own government departments. The call center is of no use, as they cannot give you any of the information you need to know like, when will I get paid? how much will i get paid? for how many months will I get paid? what is the actual status of my claim? They simply say I DONT KNOW and thats that. Its as if they purposely make the process difficult. ALSO, the online platform does not update accordingly or when it does, you still do not get payment for months on end without having to escalate / make noise. I have had to claim twice, first for maternity and then for normal UIF and both times it took months before I received payment having done everything I needed to on my side (not 7-10 days as they say) IT NEVER RUNS SMOOTHLY.

You need to employ competent people who can do the work, I called 5 times today requesting to speak to a team leader and my calls were dropped. My uif claim has been outstanding for months, if you are short staffed then hire more people. Bunch of useless people!@

I have been retrenched in JULY 2020, I have been to UIF office over a dozen times already since last year yet my claim still has not been processed. Government is quick to take money from our salary every month for UIF but when it comes time to pay, they try every trick in the book to make sure you dont get paid the UIF thats due to you.

Stairs leading to 1st floor theres no lights its dark same as the lights next to the lifts have not been working since January 2021. It is dark & dangerous & in contravention of their very own health & safety regulations for buildings- pls dept of labour can there be light please pls plz - its dark in here🌘🌘🌘🌑🌑🌑

Call centre numbers always on an automated service, the alternative service site (labour.gov.za) is also down, have been trying to access it for more than 3 days. Even emails are answered late with no resolution. No service channel is reachable!

Weeeh...the guards and staff do try but give really needs to communicate effectively through online channels so we avoid this place

Honestly a pathetic system. Rather go directly to your local UIF offices, at least there you might get proper help. I applied for UIF in November after being retrenched. After the first 35 days, I was informed that a query was logged please wait 5 days. Then wait another 10 days, then wait another 15 days. Last time I was informed it will take 35 days. and now another month has passed and still no UIF and still no answer. Just another corrupt government system taking your money for years, and when you need the assistance it is none existent

If I can have a chance to investigate government departments Ill start with UIF

Ive applied for my benefits last year February got approved November 2020 till date I havent received my benefits.

I try phoning them and nobody picks up the call

Excellent service. Thank you Zakes. You are an asset to society.

Not even worth 1 Star, very poor service delivery and untrained staff in call centers

Very Poor service Online. I sent 5 emails to ask for some Service.Sent in a Claim 30 days ago no feedback or correspondence from UIF. I think we should all go stand in the long lines and ensure your claim get process immediately.

The uif is just a Goverment scam they take your money every time but when you Loose your work and claim from them they only want to pay you 1 month and then they dont want to give you more been paying uif for 15 years and you only get R4300 once of and not again

Please add a below zero option to rate this department and online service. It’s so unfair to us who only turn to this service when in need after being forced to contribute.

Boksburg UIF is terrible, I have spent over 5 hours each time when visiting, the communication is terrible, the employees are extremely unfriendly and unhelpful. Instead of them checking all your forms at once, you have to keep coming back to find out what is wrong with your documents and that you need another one.I thought applying online would be much easier, however it’s a joke. You can’t get hold of any customer service operators as the phone just goes dead. I tried for 2 weeks solid. When sending an email to them, they only reply a month later.

Absolutely pathetic service, applied for unemployment benefits online for my mom in May 2020 and till today no feedback whatsoever. Submitted documents numerous times and still no one can tell us what the delay is with payment. accounts are handed over and her credit score is destroyed because of this

No answer on phone calls doesnt matter which office or even head office you phone. The toll free nr is just for Covid-19. E mails are non responsive.

It took me holding on for over 17 minutes to get an answer to my question

They dont answer their calls so I went in to the office. Office is closed on a weekday and it wasnt a public holiday or any special day. Not even a notice on the window of when they will be open.

I applied for my UIF benefits on line. Untill now nothing happing, if u go on line to check it still exactly the way u apply. I dont work anymore, its covid 19. So whats gonna happening with me. I was retrence. The service is really pathetic. Why companys get more and faster attention than us. They let us go now we must suffer under them now. I realy wish i can get hold of someone who can help me please. I realy will appreciate it.ThanksMichael Goosen

Service is to slow not because of staff because lot of people lost their job and the staff too little to serve everyone

Waited since last year June for my payout. No one comes back to you on email and a lady by the name Petunia advised that she escalated my enquiry only to find out she did not do her job.

Someone I know has worked for 10 years but first payment was less than 10k and people who worked for 3years gets 43k as first pay please enlighten me on how does this work?

Easy to use web site

Not even sure giving this rating makes any difference.. worst service ever!!

The Uif service is very very poor, they fast to take your money but when you go to claim they take they own time just to process your claim i went there on the 7th of August and still waiting no response from them aswell this is so bad there are people that need they money aslong as the government uif officials get they salary on time why should they worry about the unemployment people. They need to do something regarding the uif service!!!!!

Why do you have a customer care line that wont even connect??

No different to other Departments

Worst service Ive ever experienced... so many employees, yet no one answers the phone.. Absolutely disgusting.

Poor service..I got retrenched and only received the 1st pay out,now they are telling me that the system says I received the TERS money I dnt know from were..A guy called Simon Nyalunga I suspect he scammed me

Shocking service. Applied for benefits in Nov 20 on Ufiling. Still no response.

If I could give them zero stars I would. Terrible service stood in a queue for 4 hours without help.

For all your unemployment insurance benefits visit UIF...

Labour offices is in need soft skills development .. If they dont answer they will answer and hang up on you.. Or transfer you and put you on hold till you hang up....Why integrate systems if you not even Goin to use them... What a waste of time...

Sasolburg office.... I handed in documentation on 10 Nov 2020. Signed on 8 Dec 2020 and up till today... nothing. A friend handed his documentation in on 3Dec, signed on 15 Dec and received first payment on 16 Dec??????

Absolutely pathetic!!!!!!Cant complain about service it does not exsist!!!!Dont answer telephones nor emails.If there was a lower rating like min 10🤬🤬🤬they would not even achieve that!!!!

You visit the labour offices there is long ques and unfriendly staff excep security guards. You try calling all telephones no response and now the question is why do we pay uif if we wont access it in times of need.😏😏

Terrible service, you get advised by security guards, employees just have no time to listen and advise you, it was just frustrating

Doors closed, no service as is to be expected from a government department. Sign on the door that says due to Covid no clients will are allowed in.

Is there a fraud hotline for UIF/TERS payouts. I am suspecting that some companies maybe receiving benefits which are not benefitting their employess at all.

So quick to take our money, but as soon as we need them its a mission

UFiling website is not user friendly at all. Paid UIF for years upon years and now that there is need for it, there is no assistance given.If you try the phoning center they tell you to send an email.The existence of this entity is a crime against humanity! Somebody call the geneva convention!

The most horrible service ever. And their claim Batho pele - putting people first is a joke. Have been waiting more than a month for them to pay out over 20 peoples UIF.......nothing. They dont cxare because they receive their salaries every month

I am still waiting for a UIF manager to call back.All the agents advised me, my documents is in order.😠😤 Its been 9 months 😤😠, Hi I am unable to get through to the call center, Anybody have a alternative number I can contact

Impossible to get hold of on the phone. They either dont answer OR if they do they cut the call.The UIF website rejected my password and locked me out . Never been so frustrated in my life

My mom had to had more than 5 months for her maternity benefit. You nake people starve

P ntule aircraft maintenance/ the purpose of future recommendations is to improve upon the past and to plan the way forward. Recommendations detail how the results should be used to revise. Update and improve the data during the analysis phase and are numbered in the report. These recommendations are written for a specific target audience and when preparing the report you need to be sensitive as to who your target audience. Adults must know why they are learning before they start learning. Practitioners must therefore be able to convince learners that they should lean something. And must also be able to indicate what value the learning content will have for them.

Covid 19 this virus, is very dangrous,for the whole Worlds.let,s us appriciate, an learn an saying, this is the Beggining, let,s great, our Opportunities,for way forards ,for us an athers,aswell.

No customer friendly information on

The place was closed when we got there due to Covid 19 virus.

They cannot even answer their phones, let alone support the country during this difficult time.

The team members are friendly, helpful n knowledgeable plus they dont waste ones time

I was surprised at how friendly and helpful everyone was. It was a absolute pleasure to go there.

Our staff has been without food due to UIF not paying a whole month! Our status has been the same for weeks now and when you call them they say we must wait.

I applied for a continuation of my maternity benefit on the 18th. It is the 26th and my profile still reads awaiting medical certificate and I sent it ages ago. I receive no responses via email and the contact numbers do not go through to any consultants.This is so inconvenient and inconsiderate. My child is going to be 3 months old and I have only received one payment.

Very poor service

Poor, poor, poor, I have done my application online Feb 2020 since today no feedback. You cant contact the office, if you e mail them no reply.... Online it shows payment done....???

The numbers listed for UIF support are no longer in use, there is now only one automated number however you cannot speak to an agent, its says you have to email them. So you email them and then there is no response. This is pathetic service. I have emailed them three times already over this past month!

My mom is been trying to contact you but with no avail.. your service match the government you working for. You dont deliver

Applied for my uif online on February and till today they havent paid and the status has not changed. Their call center is useless. Ramaphosa says we should stay indoors but they are not paying our money, MY MONEY. How are we supposed to live or even survive? Our government is a rip off and a joke. Scammers. Wish i could rate them a 0. Dissapointed

Their website isnt helpful

Helpful staff. Need some patience to be here. Streets in this area are a crime hotspot for pickpocketing and cell phone snatchers.

Located within the the Pretoria CBD and within close vicinity of public transport .Although there is no dedicated parking within the UIF office building, there is ample other public parking within a 200m range.The offices are neat and properly maintained. The staff members are knowledgable and have good customer service. Security is visibleThe queues moved fast and I was assisted within 10 minutes of my arrival.

The building is safe and clean with security inside. No parking, you have to park at the the parking across the road to pay and the car will be safe. The employees are friendly and the security will always guide you where to go.

They are not helpful at allThey dont answer the phone or reply to emailsThe Ufiling system is bad and you cant track whats happening and i will not stand in whats meant to be a line because truthfully its not a line and nobody is controlling itIve paid uif for many years and now I need to claim but its a waste of time

I can not get through to ANY number or email address. i submitted a illness claim on 25 march 2020, hear nothing from no one i know they are busy with the virus claims but surely someone can just reply to my email, then at least i can know what is going on

I am sorry to say. But as a government department to the citizens of SA. They are beyond useless.

Bad experiences always

Helpful but thr Covid 19 is a headache

There is no service at all - if youd like to waste time and fuel Id say you must visit this place, #1 at not caring at all

Useless and unhelpful

Easy and much functional

Well for what its worth, considering how many people file through here every day, the management and staff are doing a great job.

PATHETIC - AS USUAL GOVERNMENT DEMANDS PAYMENT FOR ANOTHER NON EXISTENT SERVICE. ON WHAT PLANET MUST WE BEG TO PAY YOU!???

Systems too slow, less communication from the team to clients, poor order....so much chaos for one place

If I could give this department a 0 I would have - Have been trying to register since September 2016. No success Totally useless non functioning department. And that phone recording of how valuable client I am drives me nuts - holding for 2 hours now

Uif deserves a ZERO STAR RATING..

I was amazed at the friendly service... Was greeted al the way and assisted. The staff there is definitely the best. Hope you see this UIF staff.. Thank you.. Thank you.. You are a great example to South Africa.

Always professional and explain for you where you dont understand

All the number provided for assistance are all not attended to and if its by coincidence attended to, you will be transferred to a number that will just go straight to a voice mail. I wonder who are the people that the department claims to be paying through UIF. I tried this for the whole three weeks everyday.

The service is slow and they seem reluctant to help

They had long queues, but was worth the wait. Better to be there very early about 4:00.

Useless why all the phone numbers and no one answers

It a joke they are lazy Im still waiting for my June payment

The problem we have is to getThe relief find of covit 19,we need that money.Defy company is not willing to apply for us that is the problem we are facing wright now.The relief for June