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McDonalds Wonderpark Drive-Thru
Karenpark Crossing Shopping Centre, Doreg St & Heinrich Avenue, Karenpark, Pretoria, 0182, South Africa
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Te
Review №1

Honestly the worst McDonalds ever for Delivery! Every week I have to fight with McDonalds because of a wrong order. Its not even a mistake as they will tell you they put what you didnt order in there. No call to explain and even escalation to head office is just null. Every week they will ensure to deliver an unpleasant experience! So so frustrating that no one cares enough here. They act like they are doing you a favour. Would not recommend to anyone! Steers Karenpark is the best alternative!

Re
Review №2

Drive-thru is the worst, long cues all the time, bad service, not satisfied with the quality of the the food my burger had dried old wilted lettuce.

Th
Review №3

Excellent customer service..I just love how Bra Willy interact with customers when theres an issue

te
Review №4

It was truly such a bad experience today, they ruined the whole days mood and my entire experience with Macdonald, I also dont think Im going back to that Macdonald again they were so rude and disrespectful.The customer is always right they definitely didnt see the value in that, the owner of that Macdonald should definitely see to talking to them and reprimanding them, such bad service from those 2 staff that were so disrespectful towards us even dispite the fact that many people were there.

Ji
Review №5

Card reader unit box is broken and dirty. Its covid and now you must pick this broken dirty thing up to do payment.

Da
Review №6

Mcdonalds wonderpark , pathetic service and most rude person working here Mapaseka buying lotto on her phone at the door of the building and screaming and telling me that she needs to spray sanitizer when I come to her she says she was calling me but when I ask her why she is on her phone and calling me by Ay wena how do I answer her by hey wena

Si
Review №7

Love their drive through team.. Very quick and friendly

Mo
Review №8

It’s always a pressure going to my local McDonald’s the staff is friendly the place is super clean

Mo
Review №9

After long time of not going out decided to take my kids n mom out for sit-in lunch we were scaptical at first for our safety it was nice social distance maintained not full inside. Nice experience and service

No
Review №10

Good service and the food is fresh. No complaints

Ph
Review №11

Top service, default meals for my kids and thank you for having apple pies always available unlike year before last.

Bl
Review №12

The stuff members are friendly and they give you your Oder in time and also it has parking it is also good for kids and older people

mp
Review №13

Opens 24hours, quick service, unfortunately no desert at night.

Bo
Review №14

They give the best plumbing service

Kh
Review №15

Took almost an hour to get FAST FOOD. Had to push the staff to prepare mine. Looked like they were prioritizing take-a-lot deliveries over customers who are actually in store. Poor service.

Ja
Review №16

It really be nice to get Mr Delivery or Uber eats in our area The Orchards Extension 24 instead of having to drive to you and waiting in queues.

Do
Review №17

There is no COVID-19 compliance officer on site. People come in and go out as they please, without waiting to be sanitized or called in. The store supervisor herself went out through the entrance and she was wearing tekkies the day I was there. When I told her, she gave me a look that would have killed me, if I was not made of timber and caliber.

Pr
Review №18

I received my order quick and it was hot Nd fresh especially the fries 🍟😂

He
Review №19

McDonalds knows how to treat their customers with respect and care......Im very happy for their services

Sa
Review №20

Nice restaurant, great waitresses... Reasonable waiting time for food 👍

Ko
Review №21

All the Covid-19 precautions were adhered to, and the food was just exquisite. Fresh and nicely done. Excellent service. Deserves a 5 star.❤

Al
Review №22

The service is fast and they are always getting your orders right

Ti
Review №23

Just love where the shop is located at wonderpark.

Jo
Review №24

Woow its a such nice and clean very nice burgers and treats 🎂🎂🎂

Tu
Review №25

You wait in line, not for long though. Everything is speedy and you easily get your food. Good service

Tr
Review №26

Received the best service today, the food was really nice. They are all adhering to Covid-19 protocol and they wear masks.

Th
Review №27

Friendly service and I also enjoy thier orange juice if delicious

Md
Review №28

Staff isnt friendly in my honest opinionBut the food tastes goodNice place

Vi
Review №29

Poor customer service waited 40 minutes + in drive thru and no toilet paper in the ladys room seriously

Si
Review №30

It truly was a breath taking evening

Pe
Review №31

Packed to capacity but good quality service and friendly staff. Im loving it.

Me
Review №32

Good Customer service, they even follow Covid guidelines to keep us save.

Th
Review №33

Got the worst milkshakes. They were all froth no shake. It felt as if we were drinking foam.Im very disappointed

no
Review №34

It was one of the best times with my family we love it and had a great, wonderful,beautiful experience l am loving it

Th
Review №35

Its a nice restaurant to enjoy your meal with your family.. and for kids to have fun...

An
Review №36

Service extremely slow for a fast food place...

G
Review №37

Thank you so much Aus Tshegofatso you were too kind.Melissa Girl is soooo rude, she needs some training once more bcs clearly she forgot her place.Being impatient with Customers its her first wrong.Macdonalds WONDERPARK please encourage your STAFF to improve their moods, talk well with clients nd explain further if they having misunderstanding.Melissa please RESPECT US!

Ba
Review №38

Good food. Qué was really long for both the shop and the drive through.

Zu
Review №39

Employees not helpful. You wait for orders for too long

Ji
Review №40

Good service. Covid19 protocols observed

Je
Review №41

In regards to the drivethru, do not come here during the 15th and the 25th to the 30th of any month. There is always a tedious line of cars crawling slowly to the intercom to register orders. Outside of those dates, the drivethru is efficient, the staff is friendly and the food is delivered perfectly in accordance with MacDonalds standards. And occasionally a begger will pop by your window by surprise asking you to buy them food. Good luck, hope this helped.

Es
Review №42

It has a good service and delicious meals i love it so much

Zz
Review №43

Its unsanitary how you get sanitized at the door.. Then after that im going to touch an unsanitized pen to fill in a form. Then before i pay with my card they dont sanitize the machine of which many people press, to enter their pinsAnother thing is i didnt get refunded for the chilli cheese fries that werent available but i had already paid for them. Wow...

He
Review №44

Its not out of this world, but ok to visit

Al
Review №45

I write this review with a heavy heart yesterday morning I went to buy breakfast. Now I ordered a hazelnut latte. Instead they made me an iced coffee. I told them that they gave me a wrong item which I didnt order..I told them I really do want the hazelnut latte I dont even mind paying for it..now they took the iced coffee and promised they would make me the latte..well when I got home I found out that its not the hazelnut latte they gave me but rather a normal latte....now I really feel that they insulted my intelligence..I payed for something which I did not get..that is day light robbery...Im really disappointed in this store...

Th
Review №46

Quicker service by utilizing the drive through

Si
Review №47

They didnt put the catch up and the burger was burnt to black

Ka
Review №48

The queue was long and moving very slow. Either than that the service was good

Ap
Review №49

Definitely one of the most delicious MacDonald around town....check it out

Ru
Review №50

The staff need to READ THE ORDER PROPERLY.. ordered and paid for a double quarter pounder and a single quarter pounder was in the bag....it not the 1st time

Di
Review №51

Shift manager (Thomas) doesnt deserve the position. Leave managerial positions to young people. At least they can keep up! Very disappointing. Zero communication. Thomas and his staff need some training!

Pe
Review №52

Good service but the drive through line is too long

Ka
Review №53

There is always a negative drama here...of they didnt run out of ice cream..they run out of something...and worst of all their McMufdins arent done and cooked to the franchise standard. 🤦🏾‍♂️

Ja
Review №54

A great place to have fun and spend Quality time with Family and friends

Ro
Review №55

Friendly and fast service

Go
Review №56

Im not happy with you.... I bought kiddies meals amongst other things. Was not given the kids juices and the toys. And its not the first time.

Nt
Review №57

Terrible service. The staff is rude and unfriendly and the manager promotes this behaviour. Long waiting time for orders. Avoid this store if you can

Ch
Review №58

Good location and friendly staff,only long queues in the evening.

Ti
Review №59

Amazing professional service. Clean store.

Ze
Review №60

Excellent customer service. Very short waiting time for orders

An
Review №61

Bad attitude from the cashier who is clearly clueless about COVID regulations with so much inconsistency. Drive through very slow.

Ro
Review №62

Friendly staff members and no long time waiting for you order

Th
Review №63

I love the place its clean and they serve good food.

Jo
Review №64

Service was as delicious as the meals me and my family enjoyed, here is another 5star 🌟🌟🌟🌟🌟

Ma
Review №65

Personal Friendly. Breakfast nice and affordable.

Bo
Review №66

Service was good

La
Review №67

I am not satisfied with services. Ive been trying to place an order for past 2 days till this day my order hasnt been taken. Wonder park McDonalds, please improve services.

Ch
Review №68

It was McDonalds drive thru. Nothing to write home about

Ze
Review №69

Refused to take my order 20 minutes before closing time

Sa
Review №70

I placed an order for delivery 2 hours ago and it still hasnt arrived. I called asking about it and they still havent gotten back to me. If I could give them no stars I would!!!

Wi
Review №71

Ok

Nk
Review №72

The drive through was long and we waited for a long time

Of
Review №73

The Best Franchise By Far. 😁😁😁

Le
Review №74

Newly renovated. Clean, efficient service. Great staff. Plus the self-service terminal is awesome 😁

pr
Review №75

The food is always fresh

Ru
Review №76

Good service.

Mo
Review №77

Not too bad,the service was bit slow due to customers have to place order for themselves on the kiosk machine

Li
Review №78

Service good and on time with everything well done

Ts
Review №79

Enjoyed the food and service, no complaints here ☺

Al
Review №80

It took a long time to get my food

Ma
Review №81

Nice nice

Ja
Review №82

Just reopened after being closed for renovation. Pretty interior with the new order stations. Very busy, but still goes quite quick.

Ko
Review №83

Quick service, always clean and good customer service.

Mb
Review №84

Waited forever for our order.....to full no ventilation.2 Stars for the renovations looks nice.Mini was also very helpful

Ts
Review №85

Did not really enjoy the burger, felt like the petty was rotten🤦‍♂️

Sh
Review №86

The ice coffee is amazing

Th
Review №87

The service was awesome. It was my first experience of the automatic purchasing/ordering machine. My only issue was the bun on my burger. It lacked taste. I did not know what I was eating anymore.

wi
Review №88

Good place to be and enjoy yourself

Mi
Review №89

Service is perfect 👌

Bo
Review №90

It took us 30minutes to buy food through the drive way.... imagine well the food was nice hot and fresh.... If it was not for my cry baby mommy I want McDonalds I would have gone home to cook

Ja
Review №91

We just stopped for a mikshake and chips and waited nearly half an hour for it to be served, that while there were only three other tables with clients

Es
Review №92

Quick service and friendly staff.

Ja
Review №93

Orders being declined on app the whole time and not receiving our food. Very bad customer service

Sc
Review №94

Always providing the beste service. Would like faster service .A double quarter pounder with extra big mac sauce is always a winner.

kg
Review №95

Clean, warm staff and less waiting time.

In
Review №96

The service is so poor the stuff cares less to notify customers of the TAT on their orders until I had to call after an hour of waiting and spoke to a very rude gentleman who told me I still have to wait another 1:25 minutes for my order to be delivered. You guys are giving McDonalds a very very bad name. The management really needs to look into this seriously so not satisfactory to us all

Th
Review №97

The service is fast and good

si
Review №98

Fast service and the people there are friendly.

Th
Review №99

Love this system of stand alone electronic cashier terminals. Brilliant idea introducing them.

Ku
Review №100

Quick service love the place

Information
100 Photos
100 Comments
3.4 Rating
  • Address:Karenpark Crossing Shopping Centre, Doreg St & Heinrich Avenue, Karenpark, Pretoria, 0182, South Africa
  • Site:http://www.mcdonalds.co.za/
  • Phone:+27 12 549 2962
Categories
  • Coffee shop
  • Hamburger restaurant
  • Family restaurant
  • Fast food restaurant
  • Takeout restaurant
Working hours
  • Monday:6:30AM–9PM
  • Tuesday:6:30AM–9PM
  • Wednesday:6:30AM–9PM
  • Thursday:6:30AM–9PM
  • Friday:6:30AM–9PM
  • Saturday:6:30AM–9PM
  • Sunday:6:30AM–9PM
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