It was great after a very long time I have been there

What a disappointing experience it was, absolutely terrifying. My trip to Zim to my varsity friends wedding, Ill number my points:1. On the 8th Aug, the bus arrives 2hours late at the Bosman station. Unfriendly bus drivers who failed to even communicate to us when we had issue along the road, not to mention they refused to put on that damn TV on for us.2. Bait Bridge was a nightmare, the bus was overload cause the drivers had more personal luggage and had the nerve to blame the passengers...how when every passengers luggage is weighted...moving on3. After 3hours at the bait bridge, another 7hours at the border but apparently this is a norm but absolute no assistance from the bus drivers.4. We arrived in Masvingo and my bag was torn apart, Lord Jesus! I raised this up with one of the drivers but no interest was shown and I didnt follow it up cause I had spent over 24hours on the road and just wanted to settle down and rest.5. Ok on my return, 12 August lucky enough the bus arrived just over 10mins late, bearable!Lord have mercy, the potholes from Masvingo to the border were a nightmare but we were literally flying on them, at one point we slowed downed so hard I thought we crushed, terrible experience.6. At the border it was a breeze, now this bus drivers were really helpful.7. As we continued with the speed, bearable this time cause SAn roads are better, in Makhado the bus decided it has had enough, we had a mechanical breakdown. The drivers called Greyhound but it took them just over an hour to respond.8. I called and threw a tantrum, and suddenly a mechanic came and assisted us.9. This was Greyhound Dreamliner, the so called top of the range bus, arguableif you ask me. My seat was not controllable and I kept falling on the person behind me. I couldnt lay down properly as I kept coming back not trying to inconvenient the other passenger.What a sweet sweet terrific experience, nonetheless, my friends wedding was beautiful in Zim. ❤

First time experience with wife. Will definitely do it again. Fabulous ride. The bus has scheduled stops. They seem to have a regulated speed limit

Greyhound is no longer in operation in South Africa.

This trip was my first time using Citiliner Plus really pleasant experience overall just couldnt handle the seats within the first 3 hours my body was already sore...

Comfortable..User friendly..And an on board toilet facility.Excellent customer service..Did I mention when you buy your ticket online with your Capitec card you get a discount🤗...

Still waiting for replies, and website not user friendly, eventually I drove to Greyhound to purchase a ticket for a friend! 😒

This was a wonderful experience worth the amount, I dont think Ill be using any other bus after this experience, seats were comfortable and adjustable. The only thing I didnt like is that our suitcases werent handled with care and the fact that the was only one stop to stretch or go to the bathroom

Not satisfied at all. Staff unfriendly, poor communication. Bus stopped get off and wait for another bus. Very very bad, highly disappointed in Greyhoud. Expected much more professional behavior of such a big company

I love using Greyhound and the service is great the drivers are informative. The social distancing in the bus made me feel safe.Thank you

As always, greyhound never dissapoints. Could do with some ambient music on the journey though

Once on bus it ok..But before getting on... Dont feel save!!!!Lots of arrogant people try to control other..Be very careful!!!

WELDING SERVICES AND CLEARVIEW INSTALLATION

Great bus!! Only problem we had was that it was an hour late but still am amazing bus service

A journey that was meant for less than 14hours took 24 hours, the bus broke on the way. I saw more than 10 cockroaches by the seat where I was sitting at the top deck. Please fumigate the buses and properly clean inside. My excitement of boarding a luxurious bus for the first time went from 100 to zero

Greyhound citiliner has the best customer service and conveniences as any other bus company, theyre always on time and leaves on time. Im surprised how strict this driver is at adhering to social distancing and covid-19 regulations. They could do something about their air-conditioning though, because above me the small aircon is not working and its especially necessary now during this pandemic. But I am satisfied with their quality of service and the maintenance of the bus, the quality you get from them exceeds the price you pay.

Nothing wrong with Greyhounds offices....but the place is not safe too many beggars and druggies around the premises. Security people will have to step in on this area. Not safe at all.

Greyhound was the luxury brand Bus sadly it stopped operations

Why cant this company arrive on time, it literally arrives 2 or even 3 hours later than the time on the ticket. I mean if you are gonna state the time stick to it.I have been using Greyhound for about 3 years to get by but I promise if another bus company were to come by Id use it because it is completely unacceptable for drivers to act unruly and on top of that arrive super late. I fortunately use it just to get home and have no other obligations after that, but think of people that have plans and have set them based on the TOA on the ticket. Greyhound, please either arrive as per stated time or change the time of arrival to a more accurate one.

Fast busses and good service at a reasonable price

I recently travelled with the Greyhound Dreamliner from Pretoria to Cape town. The bus was nice and comfortable but I was very disappointed with the offices and waiting area. No working toilets, many of the seats were broken and in Pretoria and Johannesburg we had to wait quite a while for the bus which was late. There is no directions to help one with the change over. Most of the staff were friendly and helpful though.

This is legit the worst bus company in South Africa. The employees are rude and they think they own the business and we are always delayed by more than two hours. NEVER AGAIN WILL I USE GREYHOUND!Totally not worth the money and time.

Excellent service. I booked my bus ticket on the incorrect date. They immediately brought me to the front of the line, checked for any spaces and refunded me the difference between the new and in old ticket.. in cash! Very impressed. Always use Greyhound!!!!

The Greyhound bus was scheduled to Rrive at 16:20 and arrived 2hrs later. What an inconvenience

The offices at Pretoria Station were fine.The Greyhound bus was great. However, the Citiliner liner bus was as bad as usual. At least the driver was changed, however he was present planting confusion among passengers. The man has serious personal issues.

Seat 14D couldnt decline. Despite the drivers knowing, they rather gave a friend or family member in 13C a seat that became vacant downstairs seat leaving me to sit upright from.Park Station to Ballville.

The staff morale is definitely at its lowest here. They work as if they have been asked to wipe peoples butts. No one here loves their job. I now understand not to expect any world class service with a smile and positive energy. The worst experience is with the guy who tends to language. I look at him and want to give him a hug. Very aggressive and unnnecsarily rude. Women with babies and the elderly do not get first preferance in queues unless they have disabilities. The TVs dont work anymore and the many cockroaches just ride along without paying a single cent. Guard your handbag. These creatures will invite themselves to your homes.The only positive is the phone charging ports. Well done on that one.

The worst transport service I have ever received. Period. The management of this company seriously need to get back to the drawing board before the numbers based on past glory disappear. The staff is horrible. The efficiency is non-existent. No hygiene. No wif-wi. Way off time. And oh, dud I mention the staff is horrible

Greyhound (Citiliner), used to be a very efficient and customer friendly place ,sadly, not anymore. I had purchased a ticket for my brother from Checkers in Benoni for a 11h00 am ride but due to traffic issues , I got there 15 minutes later & when I asked if they could perhaps put him him onto the next one , they refused point blank.Greyhound has become less empathetic & focussed on just enforcing their rules.Also I must admit , I tried my best to get there on time but just could not.I had to pay a premium for that 11h00 am seat (R420) and had to lose it because of not reading the fine print whilst the front desk consultant was if no help at all.

Its comfortable, however they could improve on time management, keeping to schedule - just once.

Terrible and unsafe area to meet your loved ones, and been robbed in the same time. Stay away from this area if possible. Greyhound please get a better location that safe.

Big up to the best transport service provider. On time all the time and customer service is second to none

One of the wildest trips I had but safe and qucik

Very poor service on the 10th of March 2020 the 1945hrs Greyhound bus from Pretoria to Durban only left at 2030hrs. Got to Johannesburg park station at around 2130hrs and we where asked to disembark and that we would get onto the 2200hrs bus which we only boarded around 2300hrs. The painful thing was the lack of communication and updates from the staff. It was one of the worst services experienced

Awesome busses

Great service. Street parking can be a problem. Wheelchair accessible.

We had a breakdown and prior to that Greyhound double booked seats. I am being generous giving them 2 stars. Joburg to Harare took more than 24 hours. Really disappointed!

Great value for money, not as clean as they used to be. I think the staff needs motivation

Works in there are patient with customers and they are working in extra ordinary

Luxury liner experience drivers. Feel save

Good service been using it for years. Wifi on all busses please

No aircon even though advertised, the ride was stuffy and unpleasant to say the least. Polokwane to Joburg trip.

Really disappointed. Luckily i traveled alone. From beaufort west to midrand via kimberley on 29 september. Toilet was a mess. No blankets. Bus was 45 minutes late. 2 hours late in midrand. Stopped twice in potch. However...in july 2018 i traveled on greyhound with my 9 year old. It was fabulous then. Bus was spot on time. Blankets. Cushions. Clean toilet. Service. What happened??????!!!!! Now there is no public transport left to use. Greyhound was always a cut above the rest...not anymore.

One of the best buses ...its like you are at home...you can watch movies from the internet for there is wifi

Gud for travellers very ideal l got value for money

Noy what it used yo be, stil better than some oyher bus services

Good buses n good n warm waiting room

Good service

The service was efficient and the staff was very helpful

Would definitely choose Greyhound again, however they need to fix the charging points in the bus mostly on top.

Excellent service, the bus is always on time

Greyhound by far most has the best bus service☺

A lady by the name Bridgette, and gent, Clive (I think) at train station dept! U are the best!! ❤️

Love greyhound except that they swap busses in Johannesburg

Best of the best of the best

Not as clean as they used to be. Workers are super rude. Didnt get to get off and buy food at stops we were supposed to.

Much Comfortable & Prices Were Much Convenient & Much affordable This Time!!!

Their service is top notch 💯👌👌

The bus was too hot.. and the driver was driving very rough

The delay time today was ridiculous

I dropped off my daughter at the Pretoria Station Bus terminal. Chair in the registration office are far to few to serve the passengers needs. Some are damaged and broken the area is not clean. Finding parking is difficult with vagrants harassing you to park in their areas and then demanding extortionate amounts of money for finding you the space. The bus departure was late. I never felt safe during my time at the terminal.

Had a warm welcome whn booking the bus

Its comfortable and service is good

Theres no coffee anymore its so boring

Nice bus

Very nice

The services here am very very grateful forever

The Driver was professional and polite

Worst service when it comes to refunds! Still waiting for a refund I loged early January.

Johannesburg to Harare 6:00 Sunday bus full of Cockroaches , bad service yet it’s your most popular route , shame on you.

I had the worst experience on the 24th Dec, travelling from Pretoria to Polokwane. Firstly the bus was scheduled to depart at 10h40 but only left at about11h30 with no apology or explanation. Then on our way our bus broke down about 30km away from our destination. Instead of sending a bus from Polokwane to take us, we were told they cant send us a bus but we must wait in the blazing sun in the middle of nowhere for a mechanic to assess the bus. The price was also ridiculously high!!

Waitings at nyt can quite b terrifying

Lost my things no one did a follow up after complaining

Staff is welcoming and helpful.

Great service friendly staff

Dirty, smelly, hawkers harassing you all the time. Equipment not working, staff not very helpfull and busses ALWAYS late

Great service, friendly staff and their buses are always punctual.

Very nice and clean safety on board

Bad service,, their busses were late and they dont announce that. And when you ask they look at you like with daggers in their eyes. You its dirty and hobos and annoying car guards everywhere,, it does not even deserve a star.

The busstation itself where you get your bus is buzzing with people but there is a stench of urine. Some busses are not on schedule.

Dreamliner on Sunday from Johannesburg to Kimberley journey was unbearable. Reason no air con.

One of the drivers (name known) for a bus to Harare for 2 Oct was very rude. He needs to change or training

We took the sleapliner...wifi and movies as advertised did not work. Driver drove the whole time on the brake.

Been a traveller with Greyhound for many years,suddenly no Hostess,no Wi-Fi,no sound on speaker system,no compassion by driver who can not host,Really Greyhound,what next???

If theres anywhere you wanna go n think of taking a bus... this is the right choice

Took greyhound to Pretoria and back to durban . Best experience ever travelling with the dreamliner. Very comfortable. Dont like that the bus only stops once. And the Pretoria offices had issues with the schedule and nobody apologised for the bus being late and every time we asked what was going on nobody had any answers. So a citiliner plus bus which was nice too took us to park station jhb. But overall I had a pleasant experience and n.b. always book early and book the bottom seats you wont regret it oh and bring your usb cord so can charge your phone and earphones.

Best service, would use it again

The standard was very low compared to citiliner greyhound is expensive for nothing the bus was not comfortable and sits warned out so I wouldnt recommend it.

Terrible experience,the bus got delayed for an hour and 45min. Then got delayed for 6 hours again. They could have just hired another bus to transport passengers, not to keep us waiting for that long.😢

So I have a few questions for Greyhound / Citiliner.How does your bus brake before it has even left?When are you going to change the bus stop or drop off point on the bus tickets and system in Midrand since the Caltex Fresh Stop closed a few months ago?If the tickets was bought before the Bus stop closed, why dont you inform the people of the new drop of point?Why dont you let the people know the bus will be arriving late?Why dont your call centre know where the other drop of point will be if not at at the Caltex in Midrand?Why does your call agent tell me its not like your mom and sister is the only women on the bus?Why is it okay if your busses is more than two hours late?How is it possible that I buy a Citiliner bus ticket and they arrive in a Padco bus?Why dont you let the people know there is a change of busses so i dont run around looking for a Citiliner thats not there?Can i please have my money back????!So my mom and sister was suppose to leave from Bloemfontein at 12h50 but before they left, the bus broke. So it left 2 hours later, we didnt receive a message that the bus is broken or that the bus will be late, on their way here, they changed to two diffrent busses and arrived in Midrand with a Pudco bus. On the bus ticket, the arrival point is Caltex fresh stop that apparently closed down two months ago, we didnt receive any notification from that aswell. After driving around for half an hour looking for other access points from the N1 to the Caltex and f stopping on tbe high way on top, looked down and there is not even a light on at the garage, i phoned Citiliner twice and they assured me the drop of point is there. Then my mother in law phoned and they said the drop of point is now at the Shell ultra, when my father in law got frustrated cause they didnt let anyone know, they dropped the phone in his ear. Then i phoned and asked where the bus stop is, i was furious cause now Ive been looking for almost an hour and my mom got dropped of in the mean while, it is past 21h30 and Im not there, the the call agent droped the phone on me aswell. I still dont know which one of the 6 Shell garages it is, so i drove to everyone, at this point i couldnt get hold if anyone at Citiliner, my mom and sister yer have now been standing for almost an hour, she is crying cause they got dropped at the back of the Shell garage with one road and there is a small bus blocking the road and the people are drunk. I eventually got to the right garage, i had to drive opposite direction in a one way to get to them cause of the bus that is blocking the road and the last straw was the fact that you have an agreement with Shell to use is as a drop off and you cant even install a few lights just to not make it pitch dark for when you come two hours late and it is dark already. Surrounding the Shell is a forest of trees and cause there is no lights, it is pitch dark and you cant see a thing, you dont know if someone is hiding in the bushes. But obviously it is not like you care.So if i wanted to buy the cheeper ticket and let them arrive late at night, i woukd have done it. This is unacceptable is so many flippen ways. There is no communication, you guys make and brake just like you want to and you dont care about the people on board never mind the women driving alone. Ive never seen anything like this and Ive been to any government institution and the service was better.In my live we will never make use of Greyhound and Citiliner and as far as i go i will tell this story to warn people.Lastly can i please have my money back so i can take them home myself...

Great service and comfortable coaches

Waiting rooms for thes ecoaches

Took an evening bus. Very intimidating And poorly lit. Too many hustlers. Not very inviting nor friendly.

Good service

The had no air-conditioning from polokwane to Johannesburg

Service and staff was helpfull

Effecient friendly service

Cheap traveling and always on time

Excellent absolutely excellent .

Its chaotic. Its dirty. Its corrupt like Gomorrah - plus expensive parking. Its noisy ... You dont want to be there.