Unprofessional and incompetent of doing simple tasks. The vehicle was booked in for a campaign (blower plug) and additionally to replace a fog light, and took the vehicle in on a Monday at 7:00 am. I was phoned 16:30 that the vehicle is ready for collection and that the campaign wasnt done due to stock issues and the fog light was only replaced. The reason for the booking was the campaign and only the additional task was completed. I received the vehicle back without any screws/clips on the fender when they replaced the fog light. I have scheduled a follow-up booking to complete the campaign and to place the screws/clips back and was promised that it would only take one hour maximum and that I can wait for it. I have waited two hours after confronting them and received the vehicle back with all my trip information cleared on the onboard computer and half washed. I do not see a reason why the trip information was cleared as this was crucial for me to keep a record.

Excellent service and customer focus

Proper social distancing, sanitizing options available everywhere. Efficient check in of vehicle for service. Friendly staff. Smooth drop off.

Always excellent service. Thanks to Victor - he made it easy, and Im very happy with my new car!

Agree nice & modern dealership , with staff who are always willng to help .may be BMW fountains can learn a lot from BMW menlyn about clients service.

From the booking in to the receptionists was fantastic. However a very special thank you to Sarah the receptionist for going that extra mile for me as well the salesman Valentine for the most informative and helpful advise received. Thank you.

Made some great contacts here. The staff are friendly and very helpful. Within seconds I was directed to the right person. I look forward to working with Menlyn Auto BMW in the future

1. Good friendly stuff/Great customer care2. Clean environment3. Safe area of Pretoria Menlyn4. Find all the latest and best BMW on market

Friendly staff, great service from Adriaan

Takes 20 min just to get in to ask a question. I went there to charge my vehicle. The charger does not have clear instructions so I had to go ask for assistance. The security are not well informed of what is going on and the reception is not very helpful. After going through the whole signing registers and getting temperature taken I was eventually informed that the charger is out of order and no one bothered to inform the staff or put up a simple little sign. A lot of time was wasted here. There are many ways for this branch to improve and I really hope they make some changes! BMW is supposed to be a premium brand that looks after their customers and delivers a high level of service, BMW Menlyn you have failed dismally at this!

I went there a few weeks ago with my friends to check out the new 3 series and other BMW models, the guys there were very friendly, welcoming and helpful.

Great service, 3 times Ive serviced my car here, everytime was a good experience!

Bought the car 320i f30 online, spoke to abri, very helpful, got all the papers, inspection, and the car delivered to Natal, car very clean, happy with the service

Eish, very expensive before they even help you.

Was there on Saturday to look at some cars. I must not have been dressed properly but i had to ask for assistance after just standing around looking to make eye contact. A salesman came to open the car then he was gone again. I left.

Excellent after-sales service

Service awesome, super helpful and Chris is a star salesmanRomaz South Africa

Great experience, awesome staff. Thanks Josh for the awsome service. I cant wait to purchase my new BMW from you guys.

One unlucky car was here for repairs since 2019,caught up by Covid,Red tape,import issues,workshop slack,diagnosing of problems....

The new 4 series is absolutely stunning in black. Another great visit to a Legacy Motor Group dealership.

They provide one of the best customer service their staff are very professional and friendly they even call to update about the status of your car when is booked for service which is great.

Great service . I trust the team with my cars always

I had delivered my car on a Tuesday morning, phoning often on the progress of my car. Eventually Midday Thursday I fetched it. Probably would not have been ready if I hadnt called again. They performed an oil change on a car with an oil leak. They say it and decided to change oil and charge me without fixing or even calling to ask if they can repair the leak.Drove away today with brand new oil leaking out my car. Workshop foreman and older gent in the glass office had absolutely no care what so ever. They do only as is written on the job card because noone can think past their own nose or pick up a phone and call..Absolutely worst experience ever.... never ever ever again.Dealer principle or whoever may read this. Dont send a message about your customer care BS. Not interested.

The service is very poor...they dont serve the customers right

It was good, but Ive had better service from BMW dealerships in KZN.

INCOMPETENT WORKSHOP BROKE MY VEHICLEBrought the vehicle in to replace fuel injectors to address a lean fuel mixture error. The job was supposed to last 2 to 3 hours.After much drama they returned the vehicle after two days, but the engine was so rough and without power that they had to keep it for a third day.On the third day I received the vehicle, again -- around 6 pm. When I got home all the coolant had poured out of the engine. When cold, the engine now only starts after cranking for a very long time. And the original lean fuel mixture error is still active.Now I cannot use the vehicle and will have to hire another vehicle just to get to the office. Almost too scared to return the vehicle to Menlyn Auto. Who knows how long they will take this time, and what else will be broken?UPDATE @ 2018/02/07 After two days in the workshop, I get a mail from Moses (the service rep), indicating that the cooling system is all broken: thermostat, pump, radiator. Cost, for my account: R 25 000.Went to see the service manager, who said that they are not accountable at all. I mentioned to him that the thermostat and pump was replaced 14 months ago.The coolant system fault was eventually fixed the next week Friday (9 Feb) at an additional cost of around R 8 000.UPDATE @ 2018/02/27 Two weeks later the vehicle broke down when the coolant system failed. Also had to replace fuel injectors 4 and 5, which Menlyn Auto did not previously replace.

Gr8 service

Neglect by sales people until I left.

Bmw style and branding is obvious and on point 👌🏿

One of the best experiences ive had buying a car Ian,Josh and the team did an amazing job to source and supply me the cars i needed in the time frame i gave them ......id highly recommend them and i will definitely be doing business with them again

Sales agent was super friendly and helpful

The experience was out of this world. They make their customers feel like royals, what an amazing moment!

Perfect staff I like how they always willing to help the clients

Slow customer service!!

Best place for runflats

Received good service from Bmw menlyn when we bought my brothers car last month, thank you Mr Bowman for making it so special for us and our family.

Mr Billy Lineveldt treated with respect and dignity. I received a very professional service

All BMW and Mini Cooper car place one of the best in the world 🌎

It was a wonderful experience to be there

Expensive exercise to service your vehicle at the dealership. But the service is good, staff are friendly.

On the 19 September 2020, i took my BMW to Menlyn BMW for its service ,i have a service plan for my vehicle and dropped the vehicle off in the morning later that afternoon i get a call and was told the vehicle will be ready at 13:00 and the amount comes to R4800 ,I tell the man that assisted me that i have a service plan and his answer very rudely is is not there job to phone the people that we have the motor plan with take into account that i have taken the vehicle there. Before and had the same issue but it was sorted out.this time the person said because its a Saturday the place is closed so they cant phone them .I had no another transport and when i went personally there and confronted your staff member and got angry they said we can claim this back from the place i have the service plan at but i must pay cash ,i told the person could they have not told me this before when i made the appointment,all the could do was lift there shoulders .I continued to tell them where must i get R4800 now they replied they can make it R3800 so all i can say about menlyn BMW is you wont see me again because right next to you is KIA menlyn they service my other vehicle they organise everything for me the claim number a shuttle to take me home where as BMW menlyn did nothing your service and staff are the worst ive seen compared to KIA menlyn your staff cant out do them i wish they could service BMWs i would take mine there

Service driven institute

Great 👍,

Exceptional service. They give each customer individual attention. More dealerships need to follow this standard.Keep it up

Wonderful staff. Great selection of toys on the showroom floor.

Good service with excellent product knowledge by Mr Uwe, Salesman executive.

Friendly, helpful, very efficient, neat, organized, brilliant service

Took my car for a service but you always feel like royalty!

Would not take my car to another dealer to buy a BMW or Mini from any other dealership! Menlyn is where you want to buy your next car!

Friendly staff

What a good experience!

Nice place, staff are friendly

Great service, great team

I would really like to thank you BMW for helping me yesterday. We broke down in Lios street with our Nissan, oil running out underneath. In that state of mind, I thought I just need more oil to put in and get home. BMW send an mechanic out to help me, he quickly saw that I would not be able to put in more oil to get home to do the repair. He showed us how to drive the car with out hurting it more. I now you guys did not need to help me... but you did and for that I thank you from the bottom of my heart. I regret that I did not take the names of the lady and mechanic that help me. YOU GUYS ARE THE BEST.

Very nice

Great customer service

This is a great BMW dealership. Huge secure parking lot, the showroom floor is big. The staff is friendly and helpful. They have the BMW i8 on display and one to test drive. That car feels really comfortable to get into, sit and operate. To test drive you need to submit a copy of your drivers license to book your test drive. Im highly impressed by this dealership.

I always seem to feel like they dont want my business. I am always treated like a second class citizen when I go there. This was my 3rd time, and definitely my last. No idea how to treat a customer. It is so difficult to get someone to help you and when they do, they are not really serious about getting you into a new car.

Fantastic service, friendly and professional. You really made the purchase of my car a special occasion. Thank you Menlyn BMW. I’ll definitely be recommending you.

I was just passing by I didnt go in the place

They are very Professional and treat every customer with the same respect.

Excellent service

A bit of a mishap when I arrived. Wasn’t sure where to go to drop off my car for the service. I ended up driving my car straight into the workshop, which as it turns out was not allowed but the security man erroneously let me in without question.From then on, however, the service was exemplary! Without my asking, they replaced my wipers, brakes and break disks. I guess that’s what they were supposed to do anyway. I just didn’t expect that.Also, I love that they found time to fit my car service in during a very busy festive season where service bookings had a backlog of a week an a half. They were able to accommodate me within 3 days. They were able to do that by allowing drop offs at 17:00. I was able to wait at the dealership and do some work and the car was ready by 19:45.

Impressive precautionary measures in place wrt Covid 19, protecting the customers and employees.

Fantastic

Excellent

Excellent service 👌

Recently serviced by X3 here, but each visit leaves me feeling as if Ive been cheated. Services and parts and labour are very expensive and even though they assign a dedicated service consultant, Im always contacted by multiple people that does not have any context of what was discussed. Not the experience youd expect from a BMW dealer.

Top classic car

Great initial experience but post purchase customer service has been highly questionable. Would not recommend.

Fast and efficient service. A very nice and good looking showroom. All staff are very friendly.

The treatment they give you once your car is out of motor plan is appalling. Its like you are not paying for the work they are doing. They will keep your car for days on end and not even car about the inconvenience they causing you. I spent R53 000 there fixing my car but the treatment Im getting is putting me off BMW slowly but surely.

Best BMW dealership. Bought parts from friendly and helpful staff. Car salespeople show initiative and helpful. My new home.

The are not good in customer care at all, I have went several times no change, I think it depends on color of your skin

Worst customer experience EVER!!! No call backs and eventually after 2 days, got a lift and picked my car up. Way over priced and extremely disappointed with their customer relations.

Best service ever! All staff are always friendly and helpful. For sure the preferred BMW dealership for services

Professional service 👌

Security guards are helpful,sales reception hardly acknowledges n greets clients and the sales people wont approach you they pre judge based on your appearance except one African brother he assisted very well.

Good service..all my questions were answered and my car was attended to urgently without an appointment.

Had a great experience fetching my sisters new ride. Definitely recommend doing business with this dealership.

Always a pleasure to go there. I know I will be attended promptly and professionally.

When reviewing a dealership I believe one should be objective in your response on your experience. When we could not get the job card in the morning I thought just a slip-up. I eventually found it in-between all the other job cards, not completed. I was not given a card who to talk to but thats ok. I got a phone call explaining what they are going to do and I gave some instructions in the regard. I phoned to find out if the car is done but I was gut off, which are fine, things happen. I went to collect the car believing it is done but it was not. I got the car just before 17:30 after a fast clean-up or should I say wipe off. One could write-off many things but to get an experience form any service were you feel you are valued and not just a poor guy with the old car is something you dont get very often. Sorry Menlyn Auto I did not get it from you guys and to be treated differently just because I dont drive the latest i8 dont hold up.

This was the Worst Experience I ever had from any BMW dealer & I am driving BMW from 1981! What is going on with BMW Menlyn? I just want to replace my Battery of the X3 and after holding for 10 minutes, I still did not had an answer?

Excellent service, thanks Jermaine!

Love the fact that they can service a vehicle on a Saturday! Friendly staff too.

Booked in my car for service.Process very professional and staff friendly and willing to assist with all question.

Beautiful show rooms. Friendly service

I want to congratulate the team at Menlyn Auto for the excellent service their staff has given every time I go there. I only drive a 318i M and they treat me as well as the customer who drives a 750i or X6 etc. My concerns get sorted and you were prepared to grant me a loan car for the 2nd time.Your staff is very pleasant and professional. Thanks to Leon and Julian, and all the staff who helped me every tiime I have a concern. Your service and helpfullness goes a long way, and I will recommend you anytime. Thanks

Awesome as per usual 😊

State of the art premises! Just off Garsfontein drive. As far as possible I only service my vehicle here.

Best customer service experience

Very young and inexperienced salesperson. He could have closed a deal that day but was not interested enough. I went to another dealership.

I was assisted by Kamogelo, She gave me the best service ever, thanks you’re a star

They had no transportation which is now a standard across garages. Molebatsi - was super awesome in service provision.

Good Service and friendly Staff Thanks

Poor service from the Used vehicle department. I was looking at a vehicle this past week. After climbing in the vehicle, standing around forever, opening and inspecting every bit of the car, there was still no one even remotely interested to assist me although at least 3 of the service people was in direct view of me and the car and they had no clients. Eventually I went and ask if someone is going to help. The one shouted for the other to ask if they want to assist and after I had to almost beg for assistance I was assisted with some info. Needless to say Im still waiting for the quotations, offer to purchase and evaluation on my BMW trade in. This is in stark contrast with my previous experience at the Menlyn branch where the consultant (Steven) went out of his way to assist me and make deals. I will be back at some point and make sure that I never give a sale to these two guys. I also did not get properly introduced or a card or anything.

Great sales team with good customer touch

Technologically based service

Not to bad, friendly helpful staff. Got some decent coffee while I waited. Parking area really sucks!!

Dont know whats happening to this place. This Franchise is definitely no real representation for the BMW brand. Brought back my car for the 2nd time. The mistakes being made is ridiculous. The receptionist phones me to pick up my car, while its still on the ramp. Wipers arent replace while I specifically request it. A gearbox whines and Im told its my 2-week old back-tyres. These kinds of mistakes can be expected from BMW menlyn.