The customer service is very poor. I had to call five times at 1 point in a day, just for feedback, first call being at 08h00. Calling through out the day till 5pm, they would promise to call back everytime. However no call back and still with no feedback. The estimated completion date was moved 3 times, every time by four weeks with no one even bothering to call or text as to why. I had to call in frustration to get any kind of information. At one point they spent 4 weeks just painting the car according to their system. I was very disappointed to say the least. I honestly had high expectations when I took the car in, as they seemed quite professional. However dololo.

Got my car back and it felt new. Thank you for the great service and updates on repairing my car!

Great workmanship, my vehicle looks like new

Worst experience ever, i was involved in an accident on 2nd of August 2021 and my Van was towed there while i was taken to hospital, next morning when i came to check my car at ARC, i found it stripped with my belongings stolen, money, Airforce1 sneakers, sleepers, alcohol within my cooler box, also my brand new earphones my smokes all taken.... My car was towed and droped off at 22:13pm but my car was later temperd with as my tracker record shows the ignition was also switched on at 23:13pm same night...

Dropped my vehicle off for repairs. The staff was very professional and efficient.My rental vehicle was delayed and they even offered to drop me off at my next destination. I would recommend them for all your Merc repairs.

Great service was helped in just under 5minutes really recommend these guys if you ever need a repair quote.

They have nosense of proper customer service. My brother took his car there, they kept the car for over 6 weeks and didnt want to assist him with courtesy car after the car hire lapsed. Then when the vehicle repairs were finished, there we still issues with bumper, which they called that due to old damage

Very good very good service 100%

The service was good

Their job its amazing. Keep it up

However failed to fix car radio authentication key

So beautiful

Very professional and helpful

I took my 2006 Toyota Yaris, light grey, to them for panel beating. Santam Insurance recommended them.They did the front vendor and the right side front panel. The quote was R17000. They did a Great job of that, BUT they never blended the paint job into the small bonnet like they did with the right front door. Now the car looks like a TWO TONE light grey car.They did paint blending on the right door, but why did they NOT do the bonnet. Now it stands out like a sore thumb.They say that it will cost me R2500 extra. Why????They gave me a year guarantee on the work, so the following day I took the car back to them to fix a few problems which they did help us with which was great.They messed up my Toyotas alarm system. When I took it back to them they denied it and said that it is my problem.Although Santam Insurance said that they will pay for the repairs to the alarm system, Toyota Service Centre in Menlyn fixed that problem for us with NO charge.I am sorry, this is very unprofessional and is unacceptable.If I had to recommend them, then I would say, tell them that they had to blend in the colours. Otherwise you might end up with a TWO TONE car.

I dont care whether the quality is good or not. These guys have the worst customer service ever. No respect for customers whatsoever esp. when you are on the phone with them. The lady at switchboard has no manners and has little respect for clients on the phone. I am not surprised I see so many negative reviews here. My moms vehicle spent 3 months there for very small bumper and fender damage. By little damage I mean minor dents only, with the paintwork hardly affected. I wish them luck in the future but I am not having any of my vehicles being repaired there. Ever.

Friendly service, and a good drop of fee, makes it a great place, thx Roedolf

Took my bakkie for a quote and waited 2 months for the parts to arrive. Recieved a message to bring the vehicle in as the parts had arrived and left the vehicle on their premises only to receive a call after a few days to say I should bring my vehicle in as the parts have arrived. This gives the impression that the staff are not all on the same page. I am still awaiting the completion of the repair of my vehicle and hopefully no more surprises.

Service was extremely poor with next to no feedback received. When I did receive feedback it was for the wrong vehicle. Finally had to go there in person to find out what was going on. Will not recommend them.

Poor service

Good effecient service

Ordered parts for my car before I even took it for a quotation by means of photos, never even called to confirm or ask my permission. When I took my car in for a quotation I received horrible service with rude and unprofessional employees, the man doing the quotation literally slammed my bonnet closed and very arrogantly said anything they find after the quotation will be for my account. PSG insurance along with them are not honest in their dealings and I am sorely disappointed with the service received from all parties involved.

Worst service ever!! Had to take legal action to get our vehicle back!

Not impressed with the service and exceptionally expensive

Repaired a lot of vehicles there and always of the best standards

Now into the third month for a fender bender.Sporadic feedback. They do not return calls or answer smss.

Terrible !!!!

Is good and advanced too 👌👌

Amazing service, friendly and professional personnel.

High quality service

Waiting for the 1st month now. They say it can take up to 4 months to complete.

Was there a month ago, they had to order one more part, am still waiting!

Just visit with your car you will see what i mean.

They dont call to follow up - not sure I should go ahead with this company. If their admin isnt up too scratch - what is their repair like?

Quote was double the other two Ford Approved repairs.

Great food at good prices

Very professional service

Very friendly staff.

Mercedes-Benz Approved Repairer

Very professional

Very professional

Excellent service. Go the extra mile.