I have sold my vehicle and have switched to a new Tracker System. After requesting Matrix to contact me via email twice, I still have not received any answer!!!! I have contacted them now telephonically, and no answer, despite trying the many options... Very infuriated.

I am currently a client of matrix and missed a call from them earlier this morning and couldnt take the call as I was in a meeting. When I later returned their call I couldnt get through to them after numerous attempts. I never received a call back from them to check in with me as to whether my vehicle was safe or not. For all I know, my vehicle could have been stolen or across a boarder. If I needed to call them to alert them that my car had in fact been stolen, I still would not have been able to alert them. Worst encounter Ive ever had with a service that not everyone can afford, but deem as a necessity due to the crime in this country. I am absolutely appalled and definitely need to move on.

I called Matrix 4 times today - as I was kept waiting - for what felt like - hours on end - listening to the boring and time wasting voice recording of some message. When someone did eventually answer and I asked for the Sales Department / new Installations - I was put through to no-one - just more annoying voice recordings - and then click was cut off - All 4 times!! By the 4th time I had had enough! Will not pursue this any further. It was after all, a call for a inquiry for new business, for a fleet of cars - but it seems that Matrix is doing so well, they dont need the new business. Bad, bad experience!

Its my dream came true, so I want to call it Era Network Agency 🇱🇸

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